Claim Details
Company: | smilebright |
Type: | Health and beauty |
Country: | United States |
City: | DEMOINS |
Postcode: | 50321 |
Address: | 3600 ARMY POST ROAD |
Claim title: | Unauthorised charges |
Claim value: | £53.86 |
Incident Date: | 11/12/2009 |
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In october I ordered a free trial of dazzlewhite and have confirmed with them the postage charge and the expensive charge I then paid for the item £80+. I have since been charged £53.86 from smilebright for no apparent reason and want this refunding before I get charged again.
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Comments
[11/01/2010] MIke Milan: Hello
If there was some confusion about your subscription we honestly didnt mean to inconvenience you in any way Our goal is not to inconvenience our customers The terms and conditions of our offer are very visible on the order page they are stated on the order page where you confirm your order located directly to the top of where your credit card information was entered There is also a link at the top of the home page that opens up the terms and conditions in a separate window Customer service is our number one priority and we do everything we can to be open with all of our customers Of course mistakes can be made and if you were not aware of our terms and conditions in our site we are happy to offer you a full refund if you return the unused product back to us We have always honored our 30 day guarantee and will continue to do so
You can talk to customer support seven days a week Our U S based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order Simply call us at 888 948 5508 or visit our 24 7 live help at http www dazzlesmilepro com contactus php and we will be happy to walk you through the entire cancellation process
Your satisfaction is our number one concern
Thanks
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