Claim Details
Company: | smilebright |
Type: | Health and beauty |
Country: | United States |
City: | DEMOINS |
Postcode: | 50321 |
Address: | 3600 ARMY POST ROAD |
Claim title: | Card Charge |
Claim value: | $86.93 |
Incident Date: | 12-13-2009 |
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Did not order this product but my card was charged without my authorization
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Comments
[08/01/2010] David Peickert: Hello,
Sorry there seems to have been some confusion about your order. We do our best to satisfy all of our customers, but sometimes mistakes can happen. Customer service and satisfaction are very important to us. That's why we included our Terms of Service on the order page right next to where you provided us with your credit card information. There is also a direct link to our Terms of Service on our home page. We do want you to be happy with your experience with us – even if you didn't read the terms or found them confusing.
If that was the case, you can return the unused portion of your order and we will not bother you again. If you are still in our 30-day guarantee period, we will also be happy to refund your money. We take our money-back guarantee very seriously.
Our customer support is available 24 hours a day, seven days a week. You can call us at 8/6/6-(5/2/8)-(6/2/1/4). If you have any problems getting through, you can also use our Live Chat online customer service support. The Live Chat link is easy to find on our Contact Us page and can walk you through the entire process step by step.
We want to do everything we can to resolve your concerns as quickly as possible and hope to hear from you soon.
Thank you,
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