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I placed an order for a free trial of a tooth whitening product from a company called Ultifreshwell 8669485508. I paid the shipping charge of $11.90US with my Visa card on November 15th.
On checking my statement today, I have found an additional charge of $86.93US levied by a company called Sup*Smilebright 877-5947850.
I was not advised of this companies existence, let alone authorising any payment. Obviously a scam and taking advantage of people who can least afford it.
Beware, I didn't think that the credit card companies could approve a payment without the cardholders permission. Apparently they can.
If you know someone who has been ripped off, please log in and send a message
[16/12/2009] Sala: could someone please tell how i can get in touch with the SUP*SMILEBRIGHT company? I need to find a way to contact them so i can get more information to build up my case against them. Thnx
[25/01/2010] Steve Benoit: Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-528-6214 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
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