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Found: 1203




IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
2313AIR FRANCE
Total claims:4
AIR FRANCE DOES NOT ACCEPT COMPLAINTS »Jan 200806/05/200917

 Copy of a letter sent to Air France over a year ago and STILL NO RESPONSE


I travel regularly between Europe and South Africa as I have businesses interests and homes in both regions. This is the first time I have traveled long distance with Air France and I am appalled at the total lack of customer service from Air France in France and Romania. Air France has caused me to personally experience extreme stress, incur substantial expenses and lose direct consulting income of over €5000. My flight from Bucharest to Paris AF1089 was delayed causing me to miss my connecting flight to Johannesburg AF994 and my connecting flight from Johannesburg to Durban the next day. In addition to this I was unable to reschedule my consulting appointments set for the 19th Dec and lost all fees from these appointments (over €3000). I also lost my Johannesburg hotel reservation.


When I tried to get on another flight to Johannesburg from CDG the same day I was told there were no seats available yet my secretary had already confirmed there were seats available but only on business class and had already provisionally booked a seat for me! When I informed the lady at the desk that I knew there were seats available but only in business class I was told to speak to her manager. She then told me I would have to wait for her manager (I waited another 45 MINUTES for the manager). When this manager eventually arrived she told me there was nothing she could do but I could speak to her manager!!! I then waited another hour before going in search of Air France offices elsewhere in the airport. I found another office in another terminal and relayed the experience to them. A manager told me that Air France was unable to put me on another flight as they had no economy class seats and that it was Air France policy NOT to upgrade a passenger unless the passenger paid the full fare difference even if the airline was at fault. By this stage it was too late to get onto the flight and I was told the next flight I could get was only the leaving the following day. I had no choice but to accept the situation and was given a voucher for accommodation and a basic meal at a cheap run down hotel near the airport - I had no luggage as I was told by the manager it was somewhere in transit! The whole experience was a nightmare, including the cheap hotel, spending two days in the same clothes (-4 degrees without a jacket) and dealing with the incredibly rude customer services at CDG.


I eventually arrived in Johannesburg the following evening exhausted and sick with flu, managed to book another hotel and another connecting flight to Durban.


However, the nightmare did not end there! I took the return flight on Air France Johannesburg to CDG AF997 (against my better judgement) and CDG to OTP AF1888 and was charged €370 for excess baggage, only to arrive in OTP to find my luggage had not arrived! I reported this to AF lost baggage and was told my luggage would arrive later that evening - this story was repeated for a few days and one of my two bags arrived, after numerous attempts at locating my other bag, a week of being told every day by AF Bucharest that my bag was on the next flight and calls to Air France offices all over the world, I finally received my second bag a week later! I understand there are often circumstances which are beyond the control of airlines and in fact any business but the way in which this whole incident was managed is extremely bad for the image of AF.


more details »






2495Perfume Emporium [Nottingham]
Total claims:80
goods paid for but not delivered »5April200909/05/200917

Perfume ordered through website and paid for by Visa.Emails from Chris at support@theperfumeemporium.co.uk said it was sent on 7 April by 1st. class Royal Mail but I had to wait 15 working days before Chris could send a replacement or refund the money.After this wait I emailed again and Chris said a replacement would be with me in a few days;a week has passed and still no delivery.I also asked for proof of posting and he did not give this.


I have since asked for a full refund and that email has not been answered.


An email dated 26 May tells me that a refund is not due until 12 June 'under the distance selling regulations'.


Chris has had my money since 7 April and I have had no goods or credible explanation. Surely I should be entitled to a refund before 12 June?


Emails and contact through the website seem the only means of communicating with the Perfume Emporium---there is no evidence that it actually exists as retailer!


After more emails a refund was made on 12 June


Click Here to read Small Claims Reply »»

more details »


958Badgers Removals [London]
Total claims:1
Skip not collected »15 Nov 200819/02/200914

Dear Sirs,


I have started an extention at back of my garden the 15th September 2008.


I have used a skip company for waste removals, I hired 6 skips in 3 months period. This company never issued a receipt, even if I have asked for it.


We finished the extension in the middle of November 2008, since then I have called numerous time to let them know that the skip was ready for collection, they always answered that they were coming in about 2 hours, but never did.


The skip still in my drive, as a conseguence I have to park my car in the road. Since the date I called first time to colect the skip I had a scratch on the car and a damage at the windscreen.


I have a picture of the skip dated the 16th of December 08, that day was a month already that the skip had not been collected.


Furthermore we have 2 little kids and it is dangerous and inconvenient for them when they go out to cross the road to reach the car.


So decided to contact you, we are ready to take legal action against them.


Kind Regards


Giuseppe Ricciardi  


07875461857


more details »


13791ipodnanouk.com [SHENZHEN]
Total claims:60
not sure if legit or not? »19/09/1022/09/201010
bought an ipod from here on sunday , well at least i thought i had, no confirmation email was sent to me, and the order status is still 'processing' 3 days later, they have no phone number to contact, didnt realise till after i made the purchase, just want to know if im gonna recieve the product or not! if they are not legit then surely they should not be able to advertise in the sponsored results part of google!!!!

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678007 inks [yeovil]
Total claims:38
did not send goods »6th jan20/01/20098

sent for computer ink 6th jan  took money out of bank 9 th jan , said they would deliver before 12th , phoned to ask why no delivery ,sorry be there 48 hours , still no delivery , keep phoneing  again no ansewer.  i have not even had email to explain why they have not sent goods .i have emaied every day no answer . i think 14 days is long enough to get a reply





more details »


849Adult DVD Site UK [Burglen]
Total claims:9
Little or no contact regarding order not recieved »02/01/200909/02/20097

My husband and I placed an order for a dvd and spray from the above company. www.adultdvdsite.co.uk we used a .co.uk site as we thought this would be alot safer to use than compared to a .com site.


We ordered the 2 items as both of them was showing as in stock, but once the order had been completed we were told that the dvd was out of stock and that it would take 28 days or less for it to come back into stock and be sent out to us. So we waited


We waited 2 weeks and the spray was showing as being sent but we had not recieved anything so I contacted the company via email to ask what had happened. They replied saying that the dvd was on back order and it would take 28days to arrive no response to my question about the spray.


So we waited another 2 weeks and sent them another emailing stating that we understood that the dvd was on back order but we had still not recieved the spray. They responded with an email again only mentioning the dvd.


So I decided to ring the number on the website, 0845 280 2706 this was only an answering machine so I left my details asking someone to call me as I had still not recieved any of my order even though it had been over 28days. I have still not recieved a phone call.


I have chased several times via email without any response. I have asked for someone to contact me about cancelling my order as still nothing recieved.


£25.60 is not a massive amount but when you pay for something no matter how much it is you do expect to get what youve paid for and some contact from that company when youve asked for it.


Please help.


more details »


1351bitesizedeals.co.uk
Total claims:18
Not re-funding the amount and no communication »04/03/200916/03/20097

I bought a digital camera Canon powershot G1o from the website www.bitesizedeals.co.uk on the 4th March. During the time of purchase their online stock update showed there were 35 pcs of this same camera availiable to buy online and will be despatched within 24 to48 hours. After 48 hours too I did not get any mail confirming that my camera has been despatched. Following which I sent an enquirey mail to the company. They did not reply for 2 days. The third day, they sent me a mail appologising that this product was not in stock. I replied saying I would like to cancell my order as I needed the camera ASAP for the 12th March to be given a gift for my Friend's B'day. They did not reply for 48 hours and I re-send the mail quiet  few times. Then they sent me a mail on 11th March they sent me a mail confirming that I will be re-funded te full amount and they will cancel my order. I sent a thank you mail and requested for a quick re-fund. There was again no reply for 24 hours and on 12th one of their customer service manager Steve replid saying they were sorry for what happened and will refund me the full money. I sent a reply again saying thank you and asking for quick re-fund as I had paid with my credit card and did not want unwanted interest on my balance. Since then I have not got any reply or communication from the company. Today is the 16th March and I am still worried if I would get my money back or not. They have their website which ends with .co.uk, but on their website in About Us session, they say the company is based in the USA. I do not know if this is a fraud company and it they are trying to rip people off and get the money and interst on the money. Please help and please let me know what can I do to get my money back please. Thank you. 


Regards


Prathika


more details »


1000financialclaimsuk.com [middlesex]
Total claims:5
bad service/not responding to me »3/5/0723/02/20096

i made a claim for my bank charges back on 3/5/07, i gave the company all my bank details to proceed with the claim since then i hav'nt recieved any feedback from the company and everytime i phone them to be updated on the progress of the claim they say they cannot discuss it over the phone and that they will write to me to inform me of the progress and i dont recieve anything from them, they also changed their phone number without letting me know the new number, i had to try to find it for myself on the internet, i am concerned with the fact that they took all my bank details and dont update me on the claims progress as it has been nearly two years since making the claim, i would be most gratefull if you could help me with this problem, thank you, hope to hear from you soon. 


more details »


2301Estuary Van Hire [Canvey Island]
Total claims:8
money not repaid »14/10/200906/05/20096

We paid £40 to hire a van plus £100 deposit.  The van was not available on the day we required it so we had to cancell.  We have been trying to get our £140.00 back ever since, they have made promises of bringing the money around to the house many times, but he does not show up.  When we go down to the office he makes further promises that never materialise he has sent text message saying he will not let us down and he will get the money out of the bank and bring it around to our house the next day, but it never happens.


We just want our money back, this man is a thief, anyone who uses this company must be warned about his behaviour.


more details »


6593capital returns ltd [stoke on trent]
Total claims:14
taking money when they shouldn't and not doing as asked »may 200912/11/20096

asked advisor about a mortgage.couldn't help because i was still building the house,but then got onto the subject of credit cards and PPI insurance.was told after about two weeks(verbally by phone) to expect £1000's back in compensation both for the PPI and other interest miss-calculations by the credit card companies.spent months ringing to find out what was happening only to be met with a very abrupt uninterested receptionist who fobbed off with 'things are in hand'


received a letter  18 sept from the solicitor branch of the company giving me an update saying that things were now moving.at end of september had copies of letters that were sent to credit card companies dated30th sept.the only subject in the letters was interst rates,inaccurate APR,lack of contracts etc  and mentioning 'unenforecables' that i had specifically told them was the route i did not want to go.but alas no mention of the PPI which was my main concern due to it being miss-sold due to my being self -employed.after continued calls i was eventually told in october that my file was being passed to a specialist to deal with the PPI.


other advisors have told me that the uneforceable route is now no longer viable due to 2 recent court cases that the credit card companies won and that should you go down that route your credit rating will be decimated.


The PPI should have been sorted in a couple of months and i am still waiting,have contacted the main solicitors to ask them them to stop proceedings because it is the incorrect route but they have chosen to ignore me and the money that was taken off me should NOT have been taken and now i can't get it back.this company claims to have the backing of 'ministry of justice'but i somehow don't think so.if i don't hear shortly from the solicitor part of this company (CLS) shortly them i will name and shame them as well 


more details »


16424Reconditioned Engines/Bray Engineering [London]
Total claims:6
Do not use these companies »02 February 201103/02/20116
This company must not be touched. My car was sent there with a problem with it's engine. Was given an estimated invoice of 3100.00, when asked what why it was 1400.00 higher the the quote given on the phone they gave a long list of extra jobs that needed doing. I was tol that this was the price and if I didn't want the work completetd I had to pay 690.00 to get my car back with the engine in bits. While talking to Martin, I was told whtaever I did it had to be payment up front, who would require this. Started to incetigate and found ourt what a rouge company they are, trading under many names. The web site is very convincing about when you get thee it is a dirty workshop with no speaking tradesman. It is now the 3 February taken all my engine parts out of the car (not being a mechanic) I can see that I have no gearbox returned. Now not sure what else is missing.

more details »


22325Martin Sersen [Rochdale]
Total claims:7
Kitchen Units - units do not go together - no refund, rude, aggresive »Oct 201101/12/20115
All the info below has been going on since Oct 2011 - Bought kitchen, sales rep all seemed fine etc, delivered all fine,£1000 gone ! when it came to putting it together, units didn't line up, screw holes not matching, screws kept breaking, parts backs etc didn't fit, had marks/scuff, gaping holes and generally just crap ! Phoned sales rep, he came round and agreed it was crap, said call customer services - after dozens of calls, being put on hold, cut off after a 30 / 47 minute on hold !, called / chased/ hounded rep, they ended up sending surveyor round who again agreed said a refund would be sorted, (quoted Sales of goods act, etc at them all) then week later had a call from "Becky" stating that no refund as hadnt had a chance to rectify problem, my only choice was another kitchen ! By this time (late November) I had borrowed money on c'card and brought one from magnet ! Said OK and asked for another to be delivered - delivery came he wouldnt wait and let us check it the delivery driver (think he was from the co.) got the office on the phone straight away (funny that !) they said he couldnt wait ! with that he went ! Not holding my breath - will prob end up flogging kitchen as seconds on ebay to try and get some money back ! £1000 down and counting ;-( 6 weeks+ and couting - AVOID KITCHEN UNITS - KITCHEN UBER - JUST KITCHEN - SIMPLY KITCHENS and the names Martin Sersen / Vance Miller

more details »


29953Westhill Healthcare Consulting [Jakarta]
Total claims:1
Nothing but trouble Westhill Consulting Insurance »10-26-199026/10/20135
In the scale of 1 to 10 Im giving Westhill insurance Consulting a negative score! We have had many awful experiences from them over the years so I feel that I should take responsibility making the people aware of
I have been very disappointed with Westhill Consulting insurance. For almost two years of being a customer of them we got nothing but disappointments, constant dissatisfactions. At first they were all good and showing kindness but eleven months after we got our policy it is almost hard to reach them. Its either no one can accommodate us at the moment of something like the system is down or whatever.
We had a rough and intense couple of months, with our house got burned and our mom was in in excruciating pain and being told that there is nothing more they can do with our insurance. Well they could have at least given us a reasonable explanation and decent explaining. We ended up finding a cutting-edge, little-known, very expensive treatment. We didnt get a single penny from Westhill Consulting Insurance until now to think it has been almost 9 months since the accident.
Not only did they havent paid for anything, but they have never answered our calls and emails. We even went there personally but it was also useless. We got served with rudeness that is all.
I'm immensely ungrateful that a huge part of the financial stress was aggravated for us by Westhill Consulting Insurance. Sure we had to pay office visit costs, big deal. And monthly rates are extremely unreasonable for this type of payout, in my opinion. They were inefficient, unkind, in fact rude, slow to reimburse, it is even next to impossible, and generally the worst. I don't know where we would be today if we waited for Westhills response.
I think that they are only paying people to write long positive reviews. Their services well below what we've come to expect from small companies these days, but we are talking about two emotionally charged topics: the health of family members, and money. So better not deal with these kind of people who only care about themselves and nothing more.

As with everything, understand what you are getting into. They don't pay for everything but, at least in my experience, were upfront about what they would cover and what they wouldn't. There are pre-existing clauses. It's good to get a policy when your dog to some other insurance company so when an issue does arise, you are covered and you will be more secure unlike with Westhill Consulting Insurance.

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67Weatherseal
Total claims:29
Really not worth the hassle! »01/200806/08/20084
I had double glazing fitted by Weatherseal after a demo and quote for 6 windows and patio doors in dec 2005 they turned up on time and immediately asked me to sign a note of satisfaction which I didn't sign then they didn't have the right glass for the bathroom then they damaged seals and trims fitting them then they hadn't measured the patio doors correctly. This took 3 weeks to get the doors right then when they were fitted there's a 5mm gap from the seal
They have been back several times swapping glass fitting new seals and trims and trying to decide how to solve the gap in the patio doors . Only to make things worse by breaking frames fitting the trims it has now been 10 months since installation and there still not right
The only time I have had a phone call off Weather seal is from a call centre asking if I would recommend their company to to my friends and they seem as stupid as there fitters because they keep phoning just for me to verbally abuse them every month
When I ring customer services they have no empathy they give you appointments with zero flexibility even if you ring to cancel an appointment they still turn up
I have had dealings with safe style in the past which was terrible but Weatherseal just take the pee

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1512ugg-mart.com
Total claims:9
goods not recieved »15-03-200925/03/20094

hi i made a payment for a pair of hair straighteners for my girlfriend. it said 5-7 days delivery. still havent heard anything.


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9588activity superstore [saffron walden]
Total claims:16
Not honouring gift request »10th December 200910/12/20094
Received Pamper Day as gift. Telephoned and asked if could be exchanged for something else. Instructed to send Registration Card with accompanying letter requesting the Global Wine gift. Sent letter dated 20th November with completed Registration Card and letter. Telephoned Activity Superstore on 30th November when it was confirmed that the wine gift had been processed the week before and I should expect delivery soon as the order would take 5 - 7 days. As nothing had been delivered I decided to telephone again today. The wine supplier's telephone no. was offered and I duly phoned. They said NO order had been received from Activity Superstore but they would check and phone me back. I telephoned Activity Superstore who said that an order had been faxed on 24th November and they would look into the matter and telephone me back. NO calls received so managed to get the no. of the distribution person who stated that NO order request had been received by them in my name and that they had told Activity Superstore of this. Again telephoned Activity Superstore and asked to speak to Supervisor. Did not manage this but was told again by Activity Superstore that an order had been faxed on 24th November. I said that this was not the case as I had just spoken to the supplier. I was asked to hang on - they then came back and said that the order had now been e-mailed to the supplier and I should expect delivery next week. They said they did not know who was to blame. It seems to me that unless I had made numerous telephone calls and spent time on this, then the order request would never have been made. I do not feel very confident that I will receive my wine gift. I do feel that the stores selling the Activity Superstore range should be made aware of the problems encountered. After all, people are buying these Gifts and Experiences in good faith and spending their hard earned cash only to give the recipient a great deal of hassle. I would strongly suggest that people give store gift vouchers instead!




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12650Apollo Windows Nottingham [Nottingham]
Total claims:1
Apollo windows avoids paying CCJ by 'dissolving' the Company »200514/06/20104

In 2005 Apollo windows (registered company name Apollo Construction (Nottingham) Ltd) replaced a large bay window at our property. Their workmanship subsequently caused structural damage to the building.
We took them to the small claims court, and finally, in Oct 2009 had a judgement made in our favour. Throughout the process Apollo failed to comply with instructions and orders from the Court. The court order demanded that Apollo must pay us £5213.06.
We have received nothing and now discover that the registered company, Apollo Construction (Nottingham)Ltd have been 'struck off and dissolved' by companies house. They do however continue to trade under the name of Apollo windows, this time using a registered company name of 'The Window Depot'. They have the same directors and operate from the same address in Nottingahm.
We understand that the directors have committed an offense by not declaring us as interested parties in the dissolution. We cannot afford to apply for a court order to have the company restored, so we can enforce the claim and it is likely there would be no assets to enforce our claim against anyway.
I don't believe we will ever get our compensation from this bunch of cowboys. I want to make their antics as public as possible however. PLEASE DON'T USE THIS COMPANY.




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22975Loans 4 u of London [Loans 4 u of london]
Total claims:14
taken money out of my bank not with them »05/01201211/01/20124
i went to the bank today 11/01/2012 and i was over drwen by 40.00 pounds so i got a min statment and saw that is said loans for you london have taken 39.50 out so i have looked on the web for there number and the ones it gives out say they have been serspened please find a differnt number looked on there web page but never a number i have rang my bank and someone is rining me back tomorow as i am also going to get a 35 charge of the bank for going over drwan

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26235sge loans [leeds]
Total claims:75
Charged £79.99 with no notification »02.08.201203/08/20124
I was looking online of SGE Loans, but didn't go through with anything, although I did input my details but didnt click apply. I since have had numerous phone calls from the company to which I told each person I was no longer interested in the loan. However, my bank statement arrived and I had a £79.99 going out of the account under: SGE Group. I rang my bank straight away and explained that I had no idea what this amount was for and asked them to look into this for me. (as I didnt expect a fee I completely forgot the loan company name) the bank then gave me a telephone number for who the payment came from and everytime I finally got through to the company they would hang up. I am not getting anywhere throuh dealing with the company direct and can see from reviews this has happened to numerous amounts of people where they are taking money which we haven't approved! If I could get this refunded that would be great as you could appreciate £79.99 unexpectidly going out of your bank is a huge shock and a lot of money to lose when you dont actually go for the loan!

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665Willis CarHireUk [Kent]
Total claims:1
Deposit Not refunded »3012200817/01/20093

I currently live in India, on the 16th of Dec 2009, I was unfortunate to do business with Car Hire UK on the phone. The problem with phone transactions was that I was slightly lax about checking the small prints.


The first time I knew someting was wrong was 2 days after the booking when I checked my online account and extra £670 (£600 for deposit, £70 for fuel deposit) was debited from my account. The confirmation email did not contain the amount debited from my account. I found this odd as I asked the sales agent several times to confirm how much I was paying and he mentioned only £367 (assumed cost of the rental).


The problem now is the cheating company is not paying back my deposit. I have called and emailed the customer support and they have refused to respond. I found out later that there are many reported cases of unrefunded deposit complaints registered against this company on the web.


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13367Pontypridd Golf Club [Pontypridd]
Total claims:1
POOR SERVICE - DO NOT USE »July 201017/08/20103


WARNING : Before booking ANY function at this venue check that the staff hold hygiene certificates and make a quick call to the council enforcement team to get the history of the kitchen.

We booked a wedding and wished that we knew beforehand what we found out after we rung the council food premises regulation team - ask to see the kitchen when you book !!!








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4728Dazzle Smile
Total claims:12
Free Trail , not quite! »06/09/200905/09/20093

Ordered a free trial teeth whitening product on DAZZLE SMILE'S website, they say the total amount will be $1.95 for shipping, once the credit card details have been entered the receipt comes back for an amount of $11.95 as well as says if you do not return the product within 14 days a charge of $79.95 will be made to your credit card. I called them immediately to cancel the order. I was told that they have cancelled it but the order will still be sent as it has already been sent to dispatch. 


www.dazzlesmilepro.com


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4739HEADSHOP [Southhampton ]
Total claims:5
goods not sent »1.9.0907/09/20093

Money was taken from my bank account by SAGE PAY to HEADSHOP...site promises next day delivery and recorded post via royal mail..no tracking no. for royal mail given..cannot contact them by phone number given...times out after 6 mins. no answer to emails...I've been ripped off basically by this Rogue company...I've lost my money, they have my bank card number now,  VISA debit card so am worried they have access to my bank account too...SAGE PAY !!! cannot be contacted and provide no way to, just sstate to contact seller, which is impossible


Click Here to read Small Claims Reply »»

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17798Novarista Holdings Ltd / Sharkilage.com [Cyprus]
Total claims:8
fraudulently taking money from my credit card the amounts do not match invoice or terms and conditions »30th march 201131/03/20113

Advert claimed to be a free trial using a fake news reporter. They claim to only take £2.95 postage but did not. The helped themselves to £96 and £6 without authorisation. This amount does not match any amounts outlined in the terms and conditions. False advertising and missleading information. Email invoices sent to me said they had only taken £2.95. Not replying to my emails or answering the customer service phone number so i can cancel within the 14 days period.  Sites used are


www.timesinside.com/health/20/index.php?sub=20-gbgb2540fm#


 


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6767DAZZLE WHITE [DEMOINS]
Total claims:29
charged for something I did not order or receive »June 24, 200916/11/20093

I ordered a trial of Dazzling white for $14.90.  I never reordered nor have I received but I was having problems with my Visa account and after checking my statements (which I never check) but now I will, found that i was billed $58 for something I have never received.  After calling the number on the email for my trial receipt I was told I was charged $58 x 5 for something I have not got did not order and do not want.  They did cancel my suscription,so they say (I did not subscribe to) but they are very misleading.  I paid $14.90 for a trial of Dazzling white but they say that was just for the trial. I am confused here what is the difference between the trial and the actual product. I was billed $58 for the product and then they charged me for another 3 at $58 each.  I paid for the $14.90 trial I never received anything else and I want them to credit my account for something I did not order do not have and do not want.  I want this removed from my account.  I also notice this distributor handles acui berry. I remember 2 of my coworkers having to cancel their charge cards because of the same problem.  I hope you can do something for me.  I am so angry that a company could actually do this and get away with it.


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10420PartnerYou
Total claims:24
NOT A PROBLEM »09-01-1010/01/20103


i can say that when i joined up with partner you i had the same problem but once i got that sorted i have worked for them non stop and never in the 6 months i have been with them never been let down THANKS AGAIN PARTNER YOU 4 ALL THE MONEY AND WEALTH YOU HAVE BROUGHTME.




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10364LB CyberNet Entertainment Ltd [Durham]
Total claims:29
FRAUD: charge 250 EUR for nothing!!!! »23.12.200907/01/20103
The company with 1000 names like:

Trading Company Ltd.
LB CyberNet Entertainmend Ltd.
LiveLong
AmazingLife
StrongHealth

charged my creditcard with 250 EUR. I just ordered 2 free trials - which i never got. Just on i didn't order. And now they charged my account with 3 x 84,74 (expenses included). I just called Mastercard and cancelled my creditcard. They told me i have to write a statement and they try to clarify that. I can just hope to get my money back otherwise i will try to sue the company.

I don't know how this is possible, if so many people already were duped and complaint about the same case and company.

Good luck to everybody!!! I'm open for advices to get my money back.











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10314redwinewonder
Total claims:7
taken money out of my account bought trile sample of clean smoke for£3 95 then charged me £75 for the trile item and two lots of £75.80 for the red wine things i know notthing about »18 dec 09 /2 jan 1006/01/20103
ordered cleansmoke tril for £3.95 i have just received my bank statment on the 18 of dec 09 £75.10.came out for sup redwinewonder then on the 2nd
jan 10 £75.80 came out for sup redwinewonder on the same date the same amount came out for cleansmoke they all have the same numberwhich is 313 2790613 us
please i am disabled with angina and arthritis
and they have nearly cleared my account out the phone number i have for them is not getting me through
thank you marie cowan




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10226uggaustralia-uk/biz
Total claims:10
Do not order by this company!! »29/09/200931/12/20093

Do NOT order by this company, they are cheaters!!
Ordered 2 pair of Shoes from them, I only got 1 pair, the second pair I never got!! They said they send 2 pairs in 1 package, which was a lie!! I only received 1 pair and paid for two pair!!!
This company is not trustable, they are cheaters!!!!
SO NEVER ORDER BY THEM!!!!!!



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9554Beauty club
Total claims:8
Charged twice but have not received anything »26/11/0910/12/20093


I am tyring to contact beuty club to cancel my subscription but can not find an address for them are they also trading as pristine health they have charged me $97.53 again on the 6/12/09 and I have not received anything for my money. How do I get my money back and stop them from charging me anymore




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9857pharmastores.com
Total claims:4
not recieved money taken from account »14/12/0916/12/20093




hi i ordered from pharmastores.com as my partner has not been getting much sleep after an operation so i orederd some zopiclone without stupidly looking into the site first. the site claims it uses verified by visa which never happend in my case. money has been taken from my account. and i have recieved no goods as i orded them well over a week and they claim to ship within 72 hours. i do need some advice about how i can claim this money back or if i can. i cant get in touch with the company either.

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18521Loanfinder UK [Bournemouth]
Total claims:19
double charge for membership that was not required »08.10.201019/04/20113

i was charged twice for the same amount (membership fee) for loan that was NOT provided , and even that written complain was send to the Loanfinder money was never refunded.


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19465The Shampoo Shop [Maidenhead]
Total claims:32
Goods not received »15th may 201127/05/20113

Have previously used this company with no problems-however, ordered goods on 15th May and despite three emails, as no phone number on website, I still have not received my goods. Have notified credit company.


 


Goods now received-no apology or explanation/reason for delay. Will never use this company again or recommend!!


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25021Comprex [London]
Total claims:1
Delayed delivery and not one correct part in whole kitchen! »8 may 201211/05/20123
Ordered kitchen November 19th 2011. Paid 50% £9000. told kitchen would take 6 to 8 weeks to arrive. End Jan 2012 home visit. Told to remove existing kitchen pending new arriving next week. Did so, bar sink. Next week no kitchen arrives. Check with comprex. No kitchen ordered...kitchen then ordered. Due end March. Given delivery and installation date 3 times. Every time they cancelled less that 14 hours beforehan. Blamed fitters letting them down. May 8th kitchen and fitters finally arrive. nothing, not one piece of the kitchen was the right size and some bits the wrong colour. Sink and dishwasher don't turn up at all. Could not have been any worse. Kitchen removed. We are back to square one, trying to run a large family with a cooker, a left over remnant of sink and a borrowed table. comprex say they will give us full refund. 3 days later no refund. they also refuse to give any compensation for the inconvenience, lost days off work, distress or the time they have held our money. or the fact that we will now have to start again and god knows how long it will take to go through all this again. I despair.

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1600Comet
Total claims:12
Faulty laptop still under warranty not being repaired »23/02/200930/03/20092

On the 23rd of february this year I had to take my fujitsu laptop in to my local comet store in kirkcaldy fife as I had noticed it was starting to melt at top left hand side and also on some of keys at the same area.Was still under first year warranty until 23/03/09.I was asked if I had put anything hot on laptop to cause the melting I replied no,was asked again and told that if I had it would not get repaired under the warranty again I told the woman no nothing hot had been near or on the laptop it was used on desk with cooling fan under it.Was told it could take up to 18 days.On 06/03/09 I had heard no more about it so called store,was told they had not heard anything about it would call engineer and call me back,got call saying engineer was still trying to determine if laptop had been damaged and might know more in a week,had to call again on 16/03/09 as had heard nothing was told they had not heard anything either would contact engineer and get back to me.A day or two later I got call from a woman who said the engineer had asked her to call me and tell me the melting was not covered under the warranty,I told her that there had to be something wrong with the laptop in the first place to cause it to melt she said she would tell engineer what I had said and he might have another look at it.Later got call from comet store saying engineer said yes melting was due to it overheating but that this was because I had been using it while it was placed on a carpet and there were carpet fibres in the fan,told her this was not possible as I do not have carpets,she told me she would tell the engineer what I had said,then got email since hearing I did not have carpets they were now saying fibres and dropped the carpet bit.I made enquiries with two people who repair and build computers/laptops and was told that there was no way that fibres would do this especially in a laptop that was under year old,got told what I was being told was rubbish and never heard such a poor excuse,also laptops are meant to have a safety mechanism where when they get too hot they shut down,also told there had to be fault with processor,cooling system or both for this to happen.On most recent email comet have now went back to carpet fibres again and now have added dust aswell as now saying the power connection point was damaged.This laptop was never in any area where there were any fibres,do not have carpets and there was definately nothing wrong with the power connection point when I left it at the store.If the laptop had been damaged in any way I would not have taken it in to the store and definately would not have left it there.I am getting nowhere fast with comet who are now wanting me to pay one hundred pounds for me to have my unrepaired laptop returned to me,I am told that if I do not pay this my laptop which cost me 349.99 will not be returned to me.I have told them that I want what I am entitled to the laptop repaired under the warranty and returned to me.So far no joy they are keeping something which belongs to me which I paid for.I also got told on 16/03/09 that the laptop had not went away to engineer until 12/03/09.Yet was told on 6th he was still trying to determine if it had been damaged also got told on 16/03/09 he had not started on it until 13/03/09.Also comet are saying that they sent the laptop to a fujitsu engineer and it is fujitsu who are refusing to repair it and demanding the money for it to be returned unrepaired.In my opinion for the laptop to go like this in such a short period of time under the sale of goods act it was not fit for the purpose and not of satisfactory quality.After numerous emails and letters I have today received a letter from comet head office on which there are now other things added to the reason for the laptop overheating and melting,I have been told that if I want my laptop back repaired I will have to pay them two hundred and fifty three pounds and fourty six pence,or to have my own laptop returned to me unrepaired I will have to pay ninety nine pound and fourty nine pence.Be warned never buy from COMET or FUJITSU as you may end up having goods you paid for kept by them unless you pay to get them back.I will NEVER buy from COMET again and I will not by anything that is made by FUJITSU again either.


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1990pharmastores.com
Total claims:4
did not receive tablets »20.4.0926/04/20092

I recently had an operation and needed extra pain killers. I ordered 120 5mg of diazepam from pharmastores.com. They promised a delivery of 72 hours. I never received the tablets and have emailed them to ask where they are. I didn,t get any response. Afterwards i looked into this company a little more and found that they either send out fake drugs or they dont send them at all.


I feel really silly but i was in so much pain that my judgement was impaired. I should have known better. Please can you help as i am on a low income and i live with my disabled husband. We cannot afford to throw away 70 pounds. 


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2607DRAGON CARP DIRECT [CHESTERFIELD]
Total claims:3
sub standard service and items not as described »8TH MAY 200912/05/20092

I received an order which i had placed with this company and upon opening it found that the most expensive item was not as advertised so i rang the company direct - only to be met by the rudest employee that i have ever had the misfortune to encounter. He was extremely rude even he did not even know what my question about the order was as we did not get that far!!!! Obviously this nasty little man does not think women have the right to buy equipent from his male dominanted sport! My partner has spent alot of money with this company in the past and i had ordered the items as a surprise for his birthday - needless to say he will not be using them in future!


i am now stuck with an item that was not what i ordered and have not received a reply to 4 emails - therefore i have written direct with a complaint and see if they bother getting back to me, although i will not hold my breath!


Mad! you bet i am now as the order was for £100 and obviously i am not a valued customer.


Click Here to read Small Claims Reply »»

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2654www.sobaby.co.uk
Total claims:1
They took the payment , and not sent the item »10th April13/05/20092

I orderd an item on the 10th April , after 2 weeks of waiting for it , i decided to check my account . They did'nt send the item because the price did'nt match the item price .The item was £23.45 but the company give a price break discount of £1.18 which brings the price to £22.27. So i rang the company up to find out what was going on , i expained everything and she said they did'nt have any instock but she would ring me later the same day to let me know when she would get some in and how long i would have to wait .( and she didn't) So i emailed them several times and they haven't got back to me . And then when i tried to ring them they have taken their phone number of the web site . 


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3394Cutebitz.com [Guildford]
Total claims:2
Rip off - not contactable and will not refund money - Fraudulent »20/05/0922/06/20092

I made an order with cuteskype.com and they have not sent this order or refunded my money. I believe that the site is owned by Cutebitz Limited www.cutebitz.com . My order number is RC5437302.


I made payment through romancart.com and am not sure if this is affiliated to this company.


Please can i have my moey back.


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3418MovieBytes.co.uk
Total claims:39
Nothing Arrived! »07/06/200923/06/20092

Placed an order on 07/06/2009 for 3 DVDs none of which have arrived despite 2 weeks having passed. E-mailed customer service only to be told no tracking number available.


**MAKE SURE YOU PLACE A CLAIM WITH PAYPAL WITHIN THEIR TIME LIMITS OTHERWISE YOU ARE LEFT WITH NOTHING AND NO MONEY**


I think the 25 days before delivery can be investigated is to put you over this limit!


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3433FXaWorld.com [Amersham]
Total claims:1
The company does not fulfill the request of the payment from my account of €6649 »05/06/200924/06/20092

Hi,


FXaWorld is a comapny that offers online services to make Exchange Transactions. I have used FXaWorld to regularly transfer some money in GBP from UK to France in Euro. I have been really happy for years, good prices, and very good and efficient service. The money could be changed and then transfered in not more than 2 days and conform to the terms and conditions.


I have done 2 recent operations in June (05/06/2009 and 18/06/2009), that leave me with an open position in EURO of €6649. In the last days or weeks I have repeatedly requested the payment to my french account of the €6649 about 15 times. Althought I receive a confirmation of payment by email, the transaction has never been done. I have send dozens of emails, called them a dozen of times as well. The receptionist always says that people are busy or have gone for lunch, and say that they will call me back. I left many messages to the recptionist. Nobody never called me back. Sometimes they just hang up, or when I finally could reach the Payment Department they say that the payment is on the way... Useless to say it was not! They finally replied to an email. I got a very polite, very apologised and saying there are temporary technical issues, which I do not believe. Since I have found many forums on internet where people were complaining about the company since the last 6 months. I can not get my money back, and really need your help. Also they have been saying to people that they have got technical for months, so legally I think they should not be allowed to get the money in, if they know they can not get the money out.


Please help me! I will also go and see the police tonight to report the fraud


Thank you 


 


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3867Assurance Property Management Group, LLC. [Acworth]
Total claims:1
Major Maintenance Request Not Done in Timely Manner »7/22/200927/07/20092

Assurance Property Management Group, Acworth GA (APMG ) is a property management group that manages the property that we are currently renting. We have been renting from APMG since April of 2009. During this time we have had several major service issues that have not been responded to in a timely manner. Each service issue has to be approved by the owner of the property that we are renting from which is acceptable but we should not have to wait for either APMG (which I believe is managed and owned by a single individual, Karen Sherard) to return from a weekend out of town  event/vacation or the owner (who we have never been in contact with) returns from being out of the country. 
 
We have had two major maintenance requests and the house is currently under a home warranty with AHS thus no wait should be warranted because most times there's usually a minimal service fee for repairs, with normal wear and tear, etc. Our first service issues was the AC unit was down.  After reporting this issue on a late Thursdays evening or Friday via email and phone, I had to follow-up the next evening because we received no response and was told the APMG was out of town and would not return until Monday mind you this was the beginning of the summer, we were only in the house a little or a month and and have a 2 year old toddler thus had to suffer with the heat and be inconvenienced by letting up windows, etc for 3-5 days, because she did not call AHS. We had to wait Thur the wk-end in our PAID, hot rental with our 2 year-old for her return and the owners approval of ~$60. We still had to wait for AHS next avail date of Tuesday or Wednesday before they were able to come out. This tells you that she only cares about either the money and/or her clients not about her tenants! Without the tenants she would have no business.
 
Now here we are again and with plumbing issues, the pipe underneath the kitchen sink is broken to the point where it has detached from the main pipe thus we can't run water, cook, wash dishes, or sanitize our kitchen because we have to eat and drink thus dirty dishes. I reported this current issue on Wednesday night (its now Sunday) again I had to call on Thursday evening to follow up and was told that owner is out of the country until Monday thus need approval. We informed APMG at that time that this matter needed prompt attention before Monday and asked if AHS could be called, not without owners approval is what we were told. This is unacceptable because if you are managing a property you should have full control over issues like this one and/or authority to approve any service request up to a certain dollar amount in your clients absence, especially if your client is out of the country and you cannot contact them for major issues.  I contacted APMG again on Friday afternoon to follow-up because she said she would relay our message to the owner and no response other than an email accepting my original request at 1:00 AM Saturday morning and she mentioned that our request was forwarded for approval. This is not right, we should not have to wait 5 days (48 hours should be sufficient) for our kitchen sink to be fixed and its not functional; we pay $1100 a month for rent and its current; it seems that whatever time frame she gives us is how long we will have to wait. Now its Sunday no word, I guess she will call on Monday (like she said) before anything gets done then how much longer after wards. We have to be inconvenienced with AHS time frame or one of their many contractors (one contractor is the owners and the other is APMG) to see who will charge the least before getting the job done. This is a bunch of bull. They want their rent on time and after the 3rd its a late fee thus this should be the case, with tenants, money should be deducted from the rent after the 3rd day of a major service request not rendered. I can understand if it was a minor maintenance request but to us either one was not. Twenty-four to forty-eight hours is enough time and usually the time frame given for apartment renters and other home renters, regardless of who owns it.
 
There has been other issues but these two issues I believe needed to be addressed because tenants should not be treated this way. We have had to dine-out to avoid using our kitchen thus its not acceptable; were spending unnecessary money to save them money by waiting for them to do their jobs in maintaining this property appropriately and being inconvenienced while waiting for them to return from their vacations or to take care of service issues whenever they feel like it. She evn asked us to see if we could repair the A/C and the pipe, What are we paying $1100 a month for, remember its the owners property not ours!
 
I am sure that APMGs other tenants may be experiencing the same issues because they don't have reliable maintenance personnel either, they contract their service requests out to the lowest bid and the work performed is less than satisfactory. They inconvenience you with multiple contractors that interrupt your day to get the lowest bid before doing the job.
 
We would like for APMG to meet their contractual, management and service commitment or give us our deposit back so that we can move to a property that will. What were we thinking when we signed a 18-month ease, OMG!


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3886LULU SPANIEL RESCUE FOUNDATION [suffern new york]
Total claims:5
another rip off »july 28 200928/07/20092

got contacted by another victim of samantha chan fake rescue.  this poor woman got  2 dogs from her, and one is apparently sick. now her kids will be heartbroken if she returns them, but as with me there are those alleged vet records that are NEVER PRODUCED.   amazing.  someone else fell for her criminal activities.


don't adopt anything from samantha chan. she is unlicensed and unethical.  her dogs are sick and unvaccinated.  nothing but headaches and vet bills.


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3939UNITED SAFETY LIMITED [Chesterfield]
Total claims:50
Goods not delivered »22/06/0931/07/20092

 


I ordered a pair of trousers from this company on 22nd June 2009 and have not seen or heard anything since. I have tried to contact them but like others in this site I have not managed to get a reply. I think I may have had a narrow escape as I only ordered 1 pair of trousers to check them for suitability before placing a larger order. I guess the next stage if they refuse to acknowledge me is to take it through the small claims court.


I suppose the silver lining is finding this web site when I started trawling looking for complaints against United Safety Limited. I'll be checking it out in the future whenever I make purchases from websites I haven't used previously.


 


Goods have now  arrived! No explanation as to why such a long delay but lessons learned and i will not be buying from them again.


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4085HEADSHOP [Southhampton ]
Total claims:5
order not recieved »29/07/0908/08/20092

i have ordered from headshop.co.uk a product costing £16.95 including recorded delivery and it has not been recieved.i have contacted them numerous times via email and tried contacting on the phone but it rings out every time.as there is no other way of contacting them i dont know what else to do but to report them.anyone thinking of ordering from this so called company beware a scam is at hand!


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4389007 inks [yeovil]
Total claims:38
Did not send inks »28/07/0822/08/20092

I ordered a black and coloured cartridge on 28th July, received an email saying it was despatched on 29th and it would be with me between 30th  july and 3rd aug.  On 6th August I emailed to say I still hadnt received them, so they emailed me back asking me to wait until the 12th to see if they had come by then.  They hadnt!


I then sent an email on the 20th aug to say they were still not here and they replied so say they have attached a non delivery note for me to sign and return in order to get a refund and they will take it up with royal mail.  The form was not attached to the email.  I emailed back to say it was not there but no reply.  I have to email through the website every time as you cannot reply to their emails!!


 


I have been waiting to print my wedding invitations so am not happy!!!


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10352SUP*REDWINEWONDER
Total claims:21
They charged my money, but I did not agree to pay for anything or even order anything »18.12.200907/01/20102


They have taken my money with no agreement or even asking me for it. I am really angry and disappointed and i really want and need my money back.


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5059LANWALL SERVICES LTD [CORSHAM]
Total claims:14
not word back and pos in liquidation »sep 200825/09/20092

I recently messaged you about lanwall systems not giving me any paper or ink or contacting me or me beibng able to contact them


 


UPDATE*
I have had a few people contact me with questions of where others have contacted me and if there is any action is being taken.



I have had about 3 people call and all stories vary, all worse than my situation.  One person supplied them and is owed thousands and others like me have not got any paper toner and the photo copiers are not funtional and are owed hundreds to thousands of rebate money.



I have had an update of info that may or maynot be true, but apparently Lanwall Systems LTD are in or almost in Liquidation, so if you havent taken action yet, I suggest you do so.  Maybe get some legal advise, but so far no one contacting me has come up with positive info on whether we can get out of the leasing contract and not pay the monthly/quarterly sum when lanwall clearly are not fulfilling there side of the deal and quite possible are incapable of once in liquidation.



If you have any info give me a call on: 07931 764 119, so I can advise others on possible ways out of continuing to pay the leasing amount for the next 1,2,3,4 or for the really unlucky ones 5years + !!



Or if you don't know what to do, give me a call and I can tell you if I have any more info on this matter,





Sam


07931764119


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5141Money Worries [Cwmbran]
Total claims:12
money taken and not returned »26/09/0929/09/20092

Money worries took £375 out of my account on the 26th of september. I owe them nothing. I signed nothing. This money does not belong to them.. I have tried to call several times and have been left waiting for an hour at a time and still not able to speak to them. I,m in severe hardship now because of this and have accrued several bank charges and not able to pay my car loan so i,m now at risk of having my car repossed. I need this money as soon as.


thanks


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5802http://uggdirectshops.com
Total claims:1
DO NOT BUY THESE RUBBISH FAKES »20/10/200923/10/20092

Bought some ugg boots believing they were genuine ugg austrialia as they say 'by UGG(R) Austrailia; imported' the (R) is in a circle like real ones. When they have arrived they are nothing like the pictures, they are lighter in colour. I first had my suspicions when I e-mailed them and the person who replied was called li-li and using a g-mail address. I asked my sister to e-mail them (incase they didn't send mine out for quierying) to ask if they were fake and she got some reply about them being good quality boots sent direct from their factory. She pointed out this did not answer the question and has since had no furthur communication. The label inside them says that they are 'W9 tall' and I ordered classic short in uk size 7 which should say 'W8 short' because apparently UK 7 fits W8 (uk6.5) as uggs need 1/2 size to stretch and don't come in whole sizes. Upon investigation the boot shaft should also be 8 inches for classic short not 9.8 inches. AND to make matters worse they took £55 out of my account not £53.53 plus £1 overseas charge not mentioned! I excused this assuming exchange rate but still think it ought to have been mentioned. I have e-mailed them explaining this as I thought they sent me sand coloured but they are not even that now that I have been to compare them.  When I first purchased the boots the website was uggdirectshop not shops, they disappeared (had them saved on favourites this is how i noticed) so I e-mailed them (yes again) and got sent a link to new URL. FAKE FAKE FAKE - I feel so stupid for not doing my research first but how would you know without being conned first? They dont even have real sheep wool inside


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6632UGGSelling.co.uk
Total claims:42
Order of Tall Classic Black UGG Boots not acknowledged but money taken. Cannot get in touch with company. »12th November 200913/11/20092

After looking at what I thought to be a reputable UK website I ordered a pair of classic tall black UGG boots totally £79.99.  After the order I did not get a confirmation e-mail so I decided to ring and e-mail the company for some confirmation.  After numerous e-mail, calls and tears I got no response whatsoever.  I Googled the name UGGSelling.co.uk and found this website with all the other complaints.  I am gutted!!  I do not expect to see my boots anytime soon.  Has ANYONE actually received their boots?  I would like a full refund of £79.99 and for this website to be shutdown.


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6790www.uk-ghd-store.org
Total claims:3
Took my money and did not deliver goods »12/11/0917/11/20092

I bought some straightners from this site last week. They did not give me a confirmation email and took more money than they were meant to out of my account. They will not respond to any emails I send them. I cannot afford for them to steal my money. I read their terms and conditions and it all seemed fine so what they are doing is illegal.


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10655Churchwood Financial Limited [Stockport]
Total claims:9
fee not returned »15 jan 201021/01/20102

Received cold call from churchwood in Nov 2009, explaining DMP, I then asked them to send on details. Completed forms prior to xmas and returned them. Heard nothing for a couple of weeks rang them and they explained they did nothing until they received their fee. As I was keen to get something started with my creditors. I paid them £300 with my debit card. Next day I got my internet reconnected and typed in Churchwood scam, and low and behold, the internet was full off irrate clients. Rang CW the next day to cancel (7 day cool off), had to put it in writing etc. did that, and sent off letter. Rang previously available staff, now couldn't comment on cancellations/refunds procedure, only way to discuss was via email. Guess what, fee not refundable, seemingly my contract started the day of the cold call, ie Nov. Spoke to my creditors and CW had done nothing apart from a letter saying they would be acting on my behalf. Does this cost £300?, you can have a much better service from the CCCS free. I have not given up and have contacted the Debt Resolution Forum people, whom CW is a member. Seemingly this practice of fee taking is against their code of conduct, they are now trying to extract the money out of CW!. I will not give up, these people are unscrupulous and their license should be revoked. I am so glad I cancelled seemingly your problems only get worse when they start controlling/managing a debt management plan.


The story continues 20/02/2010, CW have sent numerous rude e-mails to me stating that they had carried out lots of work on my file, and under no circumstances would I get my money back.  The work story is untrue, checked with all creditors, the only work they had carried out was to send a pro forma letter of authority.  I have contacted the Financial Ombudsman they have just recorded the dates without the details and have been in contact with CW.  CW have 28 days to respond.  I will update this site when I receive their outcome.  I will not give up.  This is what CW want!.  Don't give up!.  I won't.


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9714sup*smilebright
Total claims:25
Charged for item not requested »December 8, 200913/12/20092


I ordered a sample product ostensibly for $1.95. All of a sudden I saw much larger charges on my VISA. I called VISA they gave me telephone numbers to call and cancel these orders. The Company was Health Smile (tel- 1866.825.7477. I cancelled the order and received Canellation number 809479.
I called a second company, Vibrant Beauty (tel- 1.866.832.7411 and received Cancellation number 50555.

I received two packages and returned both. One, the larger package was opened and returned via priority mail with signiture requested. It was received and signed for. The other a much smaller package returned unopened.

Today December 13, 2009 I see a charge from Sup*SmileBright 877.594.7850 charging me $86.93 US, $94.08 Canadian. These charges are on my VISA website posting date December 8, 2009 I never heard of this company.

When I ordered the first sample product I was aware of similar scams and thought I had read the website very carefully. Apparently they hid information so carefully I could not tell, and believe I did not, order anything other than the one sample product.

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9814erotic clothing [Wakefield]
Total claims:4
Goods not sent »24/10/0915/12/20092


I ordered five items on the 24th October, two of the items subsequently arrived with no word of the outstanding three. It states on the website that out of stock items would arrive in 28 days, it is now nearly twice that. I have asked for a refund for the balance but they are not answering my emails. There is no telephone number on the website or on the original delivery note and I have drawn a blank trying to locate one.


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11161Black Widow Internet [Chester]
Total claims:5
NOT VOMPLETE »04/01/200809/02/20102

Mine is a total horror story - my case is still building.
Blackwidowinternet has charged me for things i havnt got ,
website is not finished - they said it was !
full of holes security wise !
Total money lost is £9632 !
i have all the emails from me to scot to prove i tried sorting this out in a nice mannor, failed !
it started on 04/01/2008 and now i have got a new company in the usa sorting out the mess,
i have evidence of other companys data inside the php files they sent me when i signed the final payment...YES im a shipping company now and some north camp site INSIDE THE FINISHED WEBSITE ! i feel so sick in the heart what they have done to me.
so i knew i had to leave them and get a new company to finish it because i knew i had nochance with blackwidow
WHAT ELSE CAN I DO TO GET MY MONEY BACK ???? i have all the documents and emails to and from blackwidow to prove everything




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11635New ID London W.1 [London]
Total claims:5
Goods not as promised »26/02/201014/03/20102

The day at the studio itself was not too bad however some treatments that I was supposed to receive were not given and I wasn't offered any refreshments as stated in the whole 5 hours I was there. After spending a long time deciding which photos I would like to receive the very pushy sales girl made alot of notes on what I wanted to be edited, she made alot of promises that were not kept! I received the "edited" Cd with my photos and was extremely dissappointed, the photos had been poorly edited and the things I had asked for and things that I was told were going to be changed were not! Infact one of the photos only a quarter was there and the rest was just one big grey square!! I believe that as I have not received what I was told I would receive my contract should be void, am I correct as I am happy to send them the cd back and have nothing more to do with them!! I would like to cancel my direct debit before they even start to take anything from my bank.


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11712activity superstore [saffron walden]
Total claims:16
Experienced bought not received »Dec 200919/03/20102
I bought a Proffesional haircut, or so I thought I did for my mother for Christmas 2009. The voucher told her to call a number to book it, which seemed simple enough. She has called many occasions since Christmas trying to book the experience (all an o871 number, so sounds like a scam where they make their money by people calling) only to be told someone will get back to her. no-one ever did, so I tried myself- 3 months after she has been trying only to be told the same thing. I got fed up and asked for a refund, they told me to write to customer services by email which i did and guess what- no email or refund received.
this is disgusting that a company can offer and take money for a service they clearly cant. (not to mention the amount of money spent on calling them!




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12426Bowden Publishing [Newcastle]
Total claims:4
Bowden Publishes or Smarter Emails do not give them any money »17/04/201025/05/20102
I would strongly advise you do not give any credit/debit card details to these people.

They sold us a complete lie. Promissing a great service yet delivered nothing. When we paid for the service we were told the turnaround would be a couple of days. 4 weeks and still waiting. They give you all kinds of excuses (server down, staff sickness). Once they took our money we never heard from them. Everytime we called the person we wanted to speak to was not availble
THIS LOT ARE A COMPLETE RIP OFF. DO NOT HAVE ANYTHING TO DO WITH THEM.




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12234whostore.co.uk
Total claims:3
Got nothing after 7 month »November '09 - May '1005/05/20102
I ordered a 12month subscribtion of the Dr Who magazine (90 pound / 130 dollar / 100 Euro) on 17.11.2009. I payed the money (they took it from my visa), but after a million emails (they always told me to wait "should be with you any day" "we will forward you with tracking numbers"...), i never received anything. Now after 7 month, still nothing.
Please, do not order there!
There are many people on the internet having the same trouble with whostore!

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12793milk and more
Total claims:2
milk and more why should i pay for something i have not had? »april to date29/06/20102


i place a order with milk and more online, i never recieved anything, i called them and they told me that they had delivered it to me.they were supposed to deliver on a mon, wed and friday. every time they did not turn up i phoned milk and more to let them know. they then agreed that the delivery driver had delivered to the wrong address as he could not find us.endles phone calls later and we still had not recieved any thing. then out of the blue a bottle of milk turn up , yes finally!! then the next delivery nothing! then on the friday a packet of bacon, ok i thought at least something has turned up! then shock horror i opened a email with a bill for over £38.00. i phoned again and explained that i had not recieved much just a bottle of milk and a pack of bacon. they would cancle this bill they said. i asked them to cancle my whole account as i was so fed up with having to call them constantly. the following monday the milk man turned up with armfuls of stuff. i politly told him that i had cancled. he swore at me and had a bad temper then walked off. once again i phoned milk and more to check to see why this had been deliverd and complain about the rude delivery driver, they told me that it had all been cancled. they then took payment of £2.10 from my bank account with out telling me. i thought thats fair enough bottle of milk and a pack of bacon. then i had a email saying that my may bill was due! but i had cancled!!!! i phoned up to explain the whole situation for what must be the 30th time. i was told that they would stop the transaction. i checked my bank statment this morning, guess what. they had taken the money, i phoned them again but have not got anywhere again. i just want my money back, and compensation for the wasted time, hassle and endless phone calls,

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15607CHOICE WHITE
Total claims:21
Money for nothing »17.11.201028/12/20102
I clicked a link on Facebook for this company I did not recieve any items through the post but Really had forgotten about it as it was only for £2.95 so did not think it was a great loss of money.
On November 17th when i checked my bank online I noticed a payment had been taken for £56.09. This left me overdrawn with bank charges the payment went to the company below:
Novapay-OL87729235 Hong Kong HK

This is what shows on my statement,My card was cancelled and i had to wait a week for a new one , I also reported it to the fraud squad in my Bank who have now told me that it is a dispute between me and the company and there is nothing that they can do.There is no way at all of contacting the company,I still recieve emails of this company but a noreply address

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16990Youth Nutrition 8776192649 cy
Total claims:130
acai berry products that did not order »jan23-2528/02/20112
dont know how this happened i want my money backmrs k hutchinson

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17763Youth Nutrition 8776192649 cy
Total claims:130
Transaction not authorised »03/03/201130/03/20112
I have purchased AcaiLipo and ColonLipo from the website. As per other persons experience, it was meant to be a free trial with free shipment however I had to pay for the products AcaiLipo and ColonLipo. I have just checked my card statement and see that they have taken the charged me £64.95 for a subscription for each product (£126.68 in total). I queried this with my card company but they tell me tells me is part of an ongoing subscription and I need to cancel with them directly. The company is based in the States, however and there is no answer on the only telephone number I have, and no-one is responding to my emails.
Please get my money back. I have not authorised this amounts to be taken from my account.

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18818Yes Loans
Total claims:112
Fee taken without notification »28/04/201130/04/20112
I have been applying for loans and yes loans contacted me saying I had a Liam agreed with them and as an administration fee I needed to pay a fee but it would be refunded as soon as the loan went into my account within 5 days I gave my details over but no loan has been paid out I'm annoyed to have been scammed this way

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20034Credit Score Matters
Total claims:11
Not able to cancel since 20/12/2010 »04/07/1104/07/20112
Never used the service, tried to cancel this via email and telephone calls. I have had no calls back despite website claiming we will hear back within 24 hours. Please help me get my money back.

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20057pharmastores.com
Total claims:4
product not supplied »01/06/201106/07/20112
i made a purchase for vallium generic 10mgs x 30 , my purchase has never arrived ive contacted the company via email many times but never receive a reply , the money was taken out of my bank account by a DR SAMEH EISAWY the same day i made the purchase.

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22708eTeacher
Total claims:2
Do NOT trust eTeacher! »November 14th, 201126/12/20112

I found eTeacher after searching for a Biblical Hebrew course. I really, really wish I hadn't.  


Everything started okay. eTeacher seemed reputable and the staff seemed friendly and trustworthy.


I signed up for a course on November 14th, which I believed to be accredited by the Hebrew University of Jerusalem (as it says on their website).


I agreed to pay them a total of £510 for the course, which was to last from December 2011 to July 2012. The course was due to start on December 11th - for one hour per week.


On that first day after registering, eTeacher sent me a 'starter' email, telling me to install relevant software ahead of my learning pack arriving by post. This was the only email I received that day, despite the fact that the sales rep said he would send an invoice that day too (Nov 14th).


The first problem was almost immediate; they told me the payment would be taken in British pounds - but instead, it was taken in shekels (so I incurred two bank fees).


The second problem was I didn't receive an invoice on that day, or the next day, or the next week. I sent several emails asking for it, and was assured that I'd have it by the end of that day, by the next day, by the beginning of the next week, etc. Then, after eTeacher had ignored my emails for over three weeks, an invoice finally arrived on the 8th of December - inaccurate anyway, as it's in GBP, not shekels...


The third, and biggest problem, is that eTeacher also admitted to me on December 8th that the course I was enrolled on WASN'T even accredited by the Hebrew University.


I requested a refund immediately, but they are refusing, even though I have said that I will happily return their (unopened) learning kit to them.


They tell me that I knew that the course was unaccredited.


They have (apparently) listened to my phone conversation with their salesman and tell me that the salesman told me that the course wasn't accredited - utter rubbish, because I was specifically looking for an accredited course so wouldn't have signed up if I'd have known that it wasn't. I have asked to listen to the sales call myself, but they (conveniently) won't let me.


Their next step in trying to make me go away was to send me an email which they claim to have already sent me on November 14th, when I first signed up. It was absolutely not sent to me then - December 19th was the first time I saw it. (In fact, this email which they claim they sent me on the day I enrolled included an invoice, so I obviously didn't get it or I wouldn't have hounded them for an invoice for the next four weeks!)


This email includes their 'contract' (which I never saw, and which I was never explained the conditions of when I made the purchase over the phone) which states that if I cancel less than 72 hours before the course starting, I'll only get a 25% refund. Ring any bells? The day they admitted that the course was unaccredited was Dec 8th - coincidentally within 72 hours of my course starting on Dec 11th. They suddenly decided to tell me then, after ignoring my emails for several weeks.It seems as though this was a deliberate action so that they could refuse me a refund, based on their 'contract' which, I repeat, I had never been sent until Dec 19th.


The only help they are offering is a 'generous' discount on an upgrade to their accredited course. It involves another payment of nearly £400 more! They are refusing me a refund on the basis of this contract which I never saw and because apparently I knew that it was unaccredited.


But, firstly, why would I keep hounding them for an invoice if they sent it on day one? And (if there was a computer error and I should have got it), why wouldn't they tell me that I should have already received one every time I asked them about it in the following four weeks?


Secondly, if I was told the course was unaccredited in the sales call and I still agreed, why won't they let me hear it? Because it's rubbish - I was looking for an accredited course only, so would never have agreed to an unaccredited one.


Do NOT trust eTeacher!


At best, they have the most appalling customer service skills I have ever encountered and, at worst, their sales reps are misleading/deceptive and their customer service is possibly even fraudulent (in terms of mocking up an email which I never received in the hope of avoiding having to refund me).


Avoid eTeacher at all costs!


Do yourself a favour:


* if you want to learn languages, go anywhere else, and


* if you want to waste your money, flush it down the toilet rather than giving it to eteacher.


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24712Money Mill [Stockport]
Total claims:5
Refund-not entitled »23/04/1223/04/20122
Wanted a short term loan. Recommended money mill who said they would give me a list of lenders. List never arrived but I had 49.95removed from my account. I changed my mind about the loan and contacted the (rip off merchants) sorry company for a refund and after ages trying to get through I was told I was not entitled to a refund even though I did not use their service. DO NOT USE This company. They are just fleecing people for money and have no shame in telling people tough we,ve got your money and you,re not entitled to it back. Please someone shut these money grabbing bastards down and sack the lot of them, I,m now even more in debt and strutting to survive. I needed a loan, yes but was not expecting to be ripped off by a seemingly helpful company. All I want is my money back but allegedly I,m not entitled, so much for the customer always being right. Rip off Britain again, MONEYMILL are thieves and rip off artists please close this company down.

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25323http://www.northnottstruckexport.com [Notts]
Total claims:1
Took Deposit and did not deliver »1.5.201230/05/20122
I paid a 500 deposit for a vehicle on the 1/5/12, I was told it would be ready in 5 days after it had been thru an MOT.
5 days later I called and was told it would not be ready for another week
a week later I called and was told it would be ready in 4 days
4 days later I called and was told to wait another week
a week later they said it was still not ready
I asked for a refund of my deposit, I was laughed at and told all deposits are non refundable

I am now in contact with the local trading standards office and will be pursuing them for fraud.

This business exports trucks all over the world, I would be interested to know how many other people around the world have been ripped off by them if this is how they treat people on their doorstep

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26309myloan.co.uk [Macclesfield]
Total claims:78
69.99 fee not authorized »11/08/1211/08/20122
hi i got texts from these places and checked them went through the process and they said on the page that press next to go to the next step at this point web page crashed and money was taken from my account phoned my bank and cancelled my card and also emailed the company who have a 14 rule money back.

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27617Brian Kennedy [Lancashire]
Total claims:1
Ultraframe will not give Technical Support to recipient of a Ultraframe's Roofing System. »8 November 201205/12/20122
http://www.ultraframe.com/
http://www.greenwayupvc.com/


Date: Thu, 8 Nov 2012 15:05:40 +0000

Dear Mr Kennedy

I understand that you are the owner of the company Ultraframe. As a recipient of a Ultraframe roofing system, I am hopping you can help me, following the bad experiences I have been having with certain members of staff/ people from Ultraframe.

Back in 2011, I was in contact with Mark Hanson,(Marketing Manager for Ultraframe) following my family experiencing problems with the roofing system from Ultraframe ( one problem being a 10' x 2'6" double glazed roofing panel falling out of it's roof frame and bowing into the conservatory).

Unfortunately I had no choice but to bring in the BBA concerning the roof problems. By the end of communications with Mark Hanson, it was established that Mr Hanson misinformed Trading Standards regarding the uniqueness of Conservaglass.

Also other individuals from Ultraframe had told Mr Nick Ross there is "nothing unique" about conservaglass.

Quote taken from email sent to me (Miss Williams from Nick Ross)


"Given what I now realise is the considerable research you must have done on this, you will know that Conservaglass panels consist of 4mm of Pilkington Activ sealed to 4mm of Pilkington Low-E glass with a 16mm argon-filled gap. There is nothing unique about this, the panels are made up by the same factory used by other installation companies, and the product is readily available from other suppliers. (Indeed I have this on my own conservatory.) It is rather like Neurofen versus generic ibuprofen where the products are pharmaceutically identical other than the packaging. Some people are prepared to pay a premium for the branded version, except in the case of the Pilkington glass there is little or no difference in price."


Before Ultraframe's insistence (to me and others involved in this case) that there is no difference between Ultraframe's roofing glass and other companies roofing glass, I conducted my own research into Conservaglass and it was established there was a uniqueness, yet Ultraframe will not admit this, Why? I find it hard to believe that a company, in this case Ultraframe would not want to promote the unique characteristics their own product, Conservaglass.

As time elapsed and further problems occurred, with my family's Ultraframe Roofing System, such as another roof glass panel moving, along with the outer roofing bar slipping. I made contacted with Ultraframe's MD Iain Thomson, following what I read in an article on the internet.

Continued Iain, �Over the coming months I will have the opportunity to meet a bigger slice of the customer base � simultaneously we shall be honing our business strategy which I shall be happy to outline to customers. In the meantime any customer with feedback (good or bad) can email iain.thomson@ultraframe.co.uk .

At first Mr Thomson forwarded my query to Mr Wallace, customer service manager at Ultraframe. Following not receiving the requested help concerning the safety issues with my Ultraframe Roofing System that I needed (I simply wanted to know, how I make the roof safe myself). I once again wrote to Mr Thomson.
Mr Thomson MD's response was as follows:-

****************************************************************

Dear Wendy

I have spoken to Mr Wallace this morning and he will come back to you re your problems with your conservatory.

Please feel free to come back to me anytime

Regards

Iain

***************************************************************

Although Mr Wallace did make inquiries regarding my roofing system, Mr Wallace would not supply me with information I required.

Thus I made contact with Mr Thomson again, considering Mr Thomson stated


"Please feel free to come back to me anytime".


Unfortunately Mr Thomson would not answer me and kept redirecting my correspondence for help back to Mr Bill Wallace. Mr Wallace was not prepared to assist me in the manner I required even though I informed Ultraframe that the company that fitted the roofing system was blackmailing my family over the workmanship conducted in my family home.

The company that installed the conservatory roof (Greenway Home Improvements) insist my family must turn off the CCTV security when the fitter are present at my home (two of the fitters have already verbally assaulted me in my own home)

I am forwarding you the email I sent to Mr Iain Thomson and I am hopping you can help me and my family, with my safety issues with my Ultraframe Roofing System. As certain Ultraframe employees/staff are assisting Greenway Home Improvements / Mr Andrew Green MD in the attempt to blackmail my family into ONLY receiving assistance with the safety issues with my Ultraframe Roofing System if I switch off my home CCTV security etc., whilst Greenway fitter are present at my home.

Thank you for taking the time to read this email.

I await your response.

Wendy Williams (Miss)

Ps I attempted to attach a copy of the video I have forwarded to Mr Thomson & Mr Wallace showing some of the problems I am experiencing with my Ultraframe Roofing System, but unfortunately my email failed to be delivered. Mr Thomson should have a copy for you to view


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27775akm essentials [London]
Total claims:16
MONEY FOR NOTHING »18/12/1218/12/20122
AKM GUARANTEED ME A LOAN. THE GIVE ME LIST OF LENDERS AND SAID I WOULD GET A LOAN. I TOLD THEM HEARD THIS BEFORE BUT THEY SAID NO YOUR DETAILS AND CRITERIA MATCH YOU WILL GET A LOAN. I ENDED UP WITH NO LOAN AND £79 TAKEN OUT OF MY BANK ACCOUNT A WEEK BEFORE CHRISTMAS.SO BASICALLY THE GOT MONEY FOR NOTHING WHAT A RIPP OFF. I DONT THINK I WAS THE FIRST AND WONT BE THE LAST. LIKE OLD SAYING GOES ONCE BITTEN TWICE SHY

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41Amazon
Total claims:2
Product advertised but not available!! »01/07/0806/08/20081
Michael Molloy (Author) "Peter Raven Under Fire (Peter Raven)" I ordered this book, as well as another, from Amazon online as a result of a recommendation from the Children's Book Section of The Sunday Times newspaper for my eleven year old son on 16/5/08 and signed up on a trial basis to Amazon prime delivery. Still have not received this book. Then they emailed me that delivery was due between 17/06/08 - 23/06/08. Now they inform me 22/06/08 that they can not currently obtain the product and do I want to cancel my order? 1.) Under the current Trades Description Act is not illegal to attempt to advertise/sell a product when it is not available? 2.) Inducing me to sign up to a trial prime delivery service on amazon on the back of item(s) purchased surely constitutes misselling/misrepresentation and therefore tantamount to fraud? 3.) A company like Amazon which has no feedback/complaint mechanism plainly displayed on their account section of their website is surely in contravention of my consumer rights?

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330First National Associates [Herts]
Total claims:16
ABUSIVE PEOPLE AND BOILER STILL NOT WORKING »28/10/0809/11/20081

I WISH I HAD FOUND THIS WEBSITE FIRST!!!!  I am currently having an issue that sounds exactly the same as one of the other complaints on this website...and guess what... this morning my boiler is still not working also being charged in excess of £800 the last two weeks and now the problem is worse than before... added to that the rudest people I HAVE EVER come across... turned into a screaming match with their receptionist on the telephone on friday morning!! (she did not listen the previous day when I made arrangements for a plumber to come out insisting that I failed to keep the appointment) She started screaming at me and then I asked that her manager call me back as I was not prepared to speak to her anymore as I did not appreciate her attitude... got a call back from a man called MARTIN.... who started off the converastion that I was in the wrong! I said hang on a minute here and said that I did not like his attitude either to which he replied that I would NOT lead the telephone call!!!  He did not listen to one word that I had to say... raised his voice, was abusive and threatening and when I said that time is money and that I have cancelled business meetings waiting in for them his only response was he did not care!  I told him that I could not continue in this manner with him and that I would get my husband to call.  The engineer had then arrived again whilst this ridiculous screaming matc h was going on and so called "fixed!" the problem that he should have sorted out last week... My husband phoned MARTIN... and received the same sort of cowboy tactics and threats !  So sunday morning... we have no heating... the boiler is doing the exact same thing and now added we have a leak in a pipe that they fixed lagging to!  So we started off with a service to a boiler and adding chemicals to 2 radiators and have ended up with replacing the flu replacing the programmer, lagging put on pipes and £830 later with the rudest of people EVER... our system is WORSE OFF THAN EVER!!!!!  I TOTALLY AGREE>>>>>> AVOID AVOID AVOID AVOID!!!!!!


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10464Badger Quick Skip Hire [London / Kent]
Total claims:3
Skip not collected by Badgers quick skips »01/11/0911/01/20101

I had a skip delivered from the above mentioned company. When I was ready for the skip to be collected I called Badgers. They said it would be collected that day. It was not collected. I have since phoned every day for 3 months for it to be collected and have been told every day that it will be collected either that day or the next day. I have told Badgers that it is on my drive and I have workmen coming the next day to do a new drive for me and they promise it would be collected. It still hasn't. I have had to pay for builders to come and not be able to work as the skip is still in the way. This has been going on for over 3 months and is preventing me from completing my driveway.


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405myphotocalendar.co.uk
Total claims:2
order not received »7/11/0829/11/20081

 I have ordered calenders for the whole family and  still havn't received anything ( they said 10 working days delivery). They don't reply to any  e-mails and I saw on yahoo other people had the same problem!


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419Models and Modistas [Dublin]
Total claims:27
goods not received/or refund made »24/10/0805/12/20081

My son was going on a long journey,so for an early christmas gift I decided to buy him an ipod(instead of him 'carting' around his personal cd player and a load of cd's). I did a Google search for an ipod nano 4th Gen. and at the top were three different prices ranging from £119 to £76. The £76 I could not believe such a good price so I clicked on Models & Modistas being the company advertising this. It was £10 postage, but for such a competitive price I thought it was worth it (what a mistake!!!) After so many days and my son's journey imminent, I e-mailed them, I did actually get a reply saying they would try and speed things up for a quicker delivery. Unfortunatley that has been the only contact, NO IPOD, NO E-MAILS, NO PHONE CALLS.  If you call the phone number it goes into a vodaphone messaging service, useless!! I've tried morning and early evening, no different!!  They have changed the items for sale on their website on occasions, so more people are no doubt being'sucked in'  I've contacted paypal, they are investigating, but I really am not that hopeful, as this company just does not respond. I came across this website and hope that a lot of other people do as well. This Company needs to be shown for what they are worth. In these times, where we are all watching our pennies, £86 is unacceptable to be ripped off for.


Just found this [http://www.ioffer.com/users/theglobalstore] (link: http://www.ioffer.com/users/theglobalstore)  seems to be the same person.


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1216Braganza Constuctions [Goa]
Total claims:3
Braganza World did not exist. Braganza constructions took money and refused to make a refund when asked 18 months ago. »Summer 0708/03/20091



Ryan Braganza of Braganza Constructions sold properties, a one bedroom apartment in my case, without even obtaining planning permission.


Non-existant apartments replete with pictures  were posted on the internet. These images were SAID to represent 'Braganza World.'


Using UK agents such as Churchills Innovative Solutions [Isle Of Wight] they sold me an apartment that was to be paid for in stages over three years. They took a £500 deposit , then received £4,500 via a CHAPS payment  in 07 with view to the following £5,000 to be payable the following year and the last £5,000 payable in year three [09]


I told Churchills in February 08 that I could not continue with Braganza World due to a health issue [a blood clot] making insurance on long haul flights impossible. I asked them as an asidewhat progress Braganza Construction were making and was untruthfully told by Charlie Pritchard that "they are breaking ground as we speak". I told Mr. Pritchard that I was deeply suspicious of Braganza World and asked did it even exist? He got very upset and told me to deal directly with Ryan Braganza henceforth as he was "very upset" by my suggestion.


My suggestion turned out to be cold, hard fact. There WAS no Braganza World.


Ryan Braganza has been approached by me numerous times, he has also been approached by a group of us who want our refunds, indeed are entitled to our refunds [the only project we signed on for was Braganza World, any later 'projects' Mr. Braganza may claim to be working on are simply not part of the agreement].


 


To date no-one has received any refund from Braganza.


In November 08 my own life took an exeptional downturn when my partner was diagnosed with terminal T3 cancer of the oesophagus, plus secondary tumours in the lymph nodes and stomach glands.


Once more I made all facts known to Ryan Braganza. I told him that my partner had taken a 60% drop in income and that we had even had to seek a heating grant from MacMillan, the Cancer trust, I explained to him that the sheer stress of my life plus the stress of trying to run him to ground as he shamelessly hung onto my cash was heartbreaking.


This email was ignored.


Ryan has another project, called either Tropical Dreams or Tropical Haven.


It is TOTALLY possible he has started to use another business name.


The email we have for him is braganzaconstructions@gmail.com


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1881Marks and Spencer Money [Chester]
Total claims:3
Not happy with APR on loan »Feb 0819/04/20091

I applied for an unsecured personal loan in February 2008 with Marks and Spencer Money.  I feel that they have overharged me on APR because they said I was a high risk borrower.


I asked to borrow £7500 and they ripped me off by giving me an interest rate 13.9%.


This took the original loan amount to well over £11000.


They knew I was on benefits and I am now struggling to pay the repayments of £140 a month.


I am sick of paying this loan; can I do anything about it by challenging the APR I was given?


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988eseeds.com [chipping norton]
Total claims:2
eseeds order not received »12/01/0922/02/20091

Do not use this company, I placed an order for seeds for my garden to the value of £41.66 on the 12th Jan 09 which is yet to be received !! after emailing, phoning & leaving messages several times, I only managed to speak to someone once who promised to chase up my order I still haven't heard anything, I have since checked them out through the internet and found that I am not alone and this company regularly dont deliver , have no customer contact and from what I have experienced no intention of refunding my money.


These items were bought in good faith and they advertise as the number 1 company for seeds etc.


I hope anyone planning to buy from them reads this before they part with their money only to get ripped off as I did.


liz bishop


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999a and c auto salvage [bolton]
Total claims:1
A & C Auto SALVAGE RIP OFF not as described/refused to refund »13 feb 200923/02/20091

asked for ka collection bumper sent me standard heavy plastic bumper very old and tatty on contacting company told me to spray it hung up x2  these bumpers were not made for my car as my car is colour coded which all ka collections are this one he sent was not .After contacting again told told me to send it back at my expense so he expected me to pay in total £50 transport to be refunded £40 He also took more money from my card then agreed SO HE STOLE money from me DO NOT USE THIS COMPANY IF HE TOOK A £1 FROM EVERYONE he would be a rich man Also this company were given from   1ST CHOICE SPARES who when you ring them say they no nothing about cars so do not use this website as a and c give quotes through them


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1116LG Electronics [Berkshire]
Total claims:3
Lg Viewty phone not working »21/11/0803/03/20091

I purchased an Lg Veiwty Phone from Phones 4 U(Belfast) on 8th March 2008,  didnt gey insurance because the phone was £229.95 and i couldn't afford it and it was covered for a year by the warranty. The phone was only a few months old when it became temperamental when charging but it still charged. Shortly after that the phone stopped charging at all so i took it back to Phones 4 U and they sent it away to the engineers, on 21/11/08. I received my phone back on 1/12/08 with a letter saying that it was beyond economical repair, that i have dropped it, crushed it or misused it, which i havent, my phone is in perfect condition.


After many expensive calls to Phones 4 U customer services they told me to try Lg as they are the manufacturer.


So after more expensive phone calls to LG customer services they sent my phone to there engineers, The phone came back in bits with a shabby letter and a picture of the inside panal of the phone, it said the damage was caused by customer misuse. I rang there customer service again explaining to them i have never dropped or crusheh the phone. Thay told me all i coud do was write a letter of complaint, which i did.  explained in the letter that i didn't understand how thay coud say that i had broke the inside panal, then came another shabby 7 line long letter saying i had pushed my headphones into the head phone jack to hard and broke the panal. I emailed the person back and told them i have nevr used my headphones and i have them in the sealed wrapper they came in, i got an email back saying they could no longer assist me and they would be making no further contact!!


I think this is an absolute disgrace, i feel ripped off totally. I have never had to complain about anything before but i feel very strongly about this as i cant understand how any company can just push you to the side like that.


I want my money back or at least a new handset.


Tracey McClelland


 


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1338Monster Bargains [London]
Total claims:1
Goods not delivered »01/02/200916/03/20091

Ordered a DVD player from them and it was never delivered!


 


Avoid! 


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1421First Choice [Manchester]
Total claims:4
Intimidation for damage not done »12/03/0920/03/20091

My wife,2 children of 8yrs and 2yrs and myself stayed in the First Choice Holiday Village,Benalmadina,Spain from 6/3/09-13/3/09 self catering,when we arrived I noticed a partition between the sink and bath was slightly loose.I just did not think it warrantied reporting.On Thursday 12/3/09 the hotel demanded 135 euros after I informed them that it had fallen completely away from the wall and shattered after falling on a metal hand grab rail in the bath.I told them my 2yrs old little girl was about to have a bath so we asked my 8yrs old little girl to turn on the water tap.I also told the hotel that she could have knocked or brushed the partition turning the tap on,they said if I dont pay the money I will be arrested and First Choice said they will not fly my family and myself home,I reported the matter to the Spanish Police Nationale who said no offence had been committed but I was still made to pay a reduced 105 euros or I would still be arrested and refused to be flown home by First Choice,so I had to pay the money to which I have an original receipt from the hotel.


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1643UK Pensions in Spain
Total claims:1
Anothr New Scam from a Serial Fraudster »April 200901/04/20091

Experts in Spain (www.expertsinspain.com) and its new sister company ukpensionsinspain.com is a new business venture by convicted serial fraudster Simon Harris and his wife Jenny.


Simon and Jenny live in the village of Guatiza on the island of Lanzarote. They came to Lanzarote after Simon was released from jail in Liverpool where he served time for fraud. He created the Quill Will franchises in the UK and as well as a will society to give credibilty to it. Thousands of people lost a great deal of money, many their entire life savings.


When it all started to get nasty, as most scams eventually do, the Harris's fled to Lanzarote where they soon saw an large expat market for their scams. They started with their signature will scam before moving onto property tax scams which earnt them a lot of money.


Lanzarote is a small island and eventually word got around which resulted in the close of their business there in March 2009 though things where going badly for around the previous 18 months where they had become the talk of the island and where they had become the main topic on the forum of the islands leading English language publications (http://www.gazettelive.com/forum/index.php?topic=833.0).


Suprisingly they are still living on the island where they have conned hundreds of people out of thousands of pounds/euros. Unable to carry out any further business on the island the Harris's have now turned their attention to the Spanish mainland where their victims will be the UK Expat Community as well as UK citizens looking at purchasing a second home.


Anybody that may be considering using the services of Experts in Spain or UK Pensions in Spain will hopefully have the good sense to search the internet where they will hopefully come across this and other websites which will save them a lot of money, pain and stress.


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1803Anatolian Sky
Total claims:2
Late flight change notification »3/10/200814/04/20091

 


On 15th August I booked two flights over the internet with Airflights.co.uk which were booked through their principles, Anatolian Sky, flying with XL Airways to Dalaman, Turkey travelling at 13.30pm on 4th October.


Following the collapse of XLA, I tried on a number of occasions to contact Airflights.co.uk - all unsuccessfully. Subsequent media coverage indicated that flight only bookings made over the internet with XLA would not be protected & I believed (I now understand incorrectly) that my booking fell into this category & ceased attempting to contact Airflights.co.uk & instead sought reimbursement from my credit card company - since declined. 


Having had absolutely no prior communication from Airflights.co.uk, nor Anatolian Sky, on 3rd October at 10.15am I received an email advising that my tour operator had protected me from the XL flight on to a British Midland flight departing from Gatwick at 7.30am on 4th October. This was not picked up until approximately mid-day on 3rd October & I immediately telephoned Airflights.Co.UK to advise that, having believed the XL flights to be lost & having no prior indication that any effort was being made to arrange an alternative, it was totally unreasonable to expect passengers to be ready to travel at such short notice. I understand from that telephone conversation that, because there was less than 12 hours time difference in the revised flight times offered, I have no entitlement to any compensation. Had I been expecting to travel on the 4th, this may have been reasonable but clearly, in the circumstances, I didn't anticipate travelling on that date. Indeed although the email of 3rd October states the ‘XL tickets/travel confirmation will be honoured...'  I never received any tickets or travel confirmation.


There followed much correspondence in which I attempted to establish precisely when the revised booking was made & when Airflights.co.uk were advised. I was surprised to learn that Airflights.co.uk only contacted Anatolian Sky on the morning of 3rd October  because they hadn't received my flight tickets - presumably therefore they had known of the revised flight details as they wouldn't have been expecting any XL tickets but they claim this was the first they knew of the situation. Anatolian Sky refused to enter into any form of correspondence directly with me on the basis that, they state the contract was with Airflights.co.uk.


As both companies suggest my contract is with the other, presumably this is why there was a complete lack in information provided prior to 3rd October when clearly it became apparent that someone had failed in their duty to advise me of the alternative arrangements made on my behalf. Alternatively, it seems to me that a last ditch attempt to secure an alternative flight was made in order to avoid having to pay any form of compensation.


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1911mri overseas property
Total claims:4
Apartment not built »20-4-200921/04/20091

BOUGHT APARTMENT FROM MRI OFF PLAN AT KABILA VISTA (SMIR)IN MOROCCO IN MAY 2007.COMPLETION DATE SHOULD HAVE BEEN DEC.2008.IN DEC. TOLD COMPLETION DATEFEB 2009 THEN TOLDJUNE 2009 AND YESTERDAY 21/4/2009 TOLD DEVELOPER HAD GONE BANKRUPT AND WE HAVE LOST OUR £35000 .SURELY THIS CANT BE RIGHT.THERE MUST BE SOME SAFEGUARDS BUT MRI SAY NO AND WE HAVE TO TAKE THE HIT .I CANT AFFORD TO LOSE £35000 WHAT CAN I DO IS THERE ANY HELP OUT THERE


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1944UNITED SAFETY LIMITED [Chesterfield]
Total claims:50
goods not received or refunded »29 march 200923/04/20091

i placed an order on 29 march 2009, i failed to received goods so telephoned the company, was told they did not have the goods i ordered and would be refunded. i failed to receive a refund so telephoned back on numerous occassions and no-one answers the telephones


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2232Yerasoft [Kalamazoo]
Total claims:1
website not delivered, will not refund »April 200905/05/20091

Interviewed several website design companies over the phone.  I had a deadline to get website up prior to contracted direct mail campaign.  Yerasoft said they would get it done within 6 weeks if I paid in full.  I saw several websites they supposedly had completed.  I hired them.   I promptly provided information for them to get started.  I called at 4 weeks to ask why no one had contacted me to start the website layout.  They said that it takes time.  I called at 6 weeks, and they said they were taking 6-8 weeks, be patient.  I called the 9th week and they said they were running 8-10 weeks.  I told them no one had contacted me, I keep calling them, and when was I going to see the custom template for the site.  I was told someone would call me.  I called at 10 weeks, now 4 weeks past due, and was told it was almost finished.  I asked how could it be even started when no one had contacted me, gotten any approval for design, or any content?  I was told I would be contacted. I told them it had to be finished in 4 weeks.  I called at 13 weeks and told them they only had 2 weeks to finish it, I demanded to see what work had been supposedly done that they said was done three weeks earlier.  I gave them an extra week, and still no one had called, nor had they produced any work.  I told them they had broken the contract, they were now 10 weeks overdue, and I was going to dispute the credit card charge.  They then told me that it wouldn't do any good.  The contract doesn't say anywhere when it would be done, and I won't be able to get a refund.  Sure enough, they reported to the credit card company they had worked for hours and hours, and produced some pages copying our old website content and dropping it into a generic template.  They didn't even have our company logo!!! proof that they weren't trying to do anything for us, but trying to keep a full payment for NOTHING.  and the contract specifically says it is building our website which we hired another company to do, and got it done in 4 weeks.  What a rip off.  There are lots of reports on the internet, and on the Better Business Bureau of many who have suffered the same deception. 


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2511First Choice [Manchester]
Total claims:4
Refund Not Received »28/04/200910/05/20091

I booked a flight to Cancun on 27th April and was supposed to be flying the next day. Due to the flu which was going around my particular flight was cancelled. I called First Choice and was told that I would receive a full refund within five days back onto my card. Five days passed and I was checking my card everyday and it hasn't gone back onto my card. I have called First Choice at least 10 times and everytime I speak to somebody I am told that they can see the notes on my account and the refund has been sent to the Accounts department to be processed and I should just wait. After waiting two weeks, I called yesterday and spoke to somebody who said he would transfer me to the correct person, when the person answered she said that she was from Travel Agent Enquiries department and could not help me, she transferred me to somebody who could help. Recruitment! Obviously they couldn't help me so they transferred me to somebody else but the line cut off before I even got through to them. IN between being transferred I was waiting at least 10 minutes on hold. I tried emailing First Choice and received an email back asking me to call the Accounts department and gave me a number, when I called the number it says that the number is not in use. I went to a First Choice shop yesterday and explained to them that my phone bill is now over £40 of phone calls to First Choice and I asked could I use their phone to call them rather than my own. The lady called on my behalf, waiting on hold for five minutes and then told me that she will be waiting all day just like I was and they don't have the time to wait. She advised me to wait until the end of next week as they have a backlog. I told her that people travelling in my group received their refund within a couple of days. I have travelled with First Choice four times in the last two years and I can confidently say that I will never travel with them again. I wouldn't rest knowing that if something happened while I was on holiday I would get the same treatment as I am getting now. Which is no treatment at all!


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2615onlinebookbuyers.com [McNeil]
Total claims:4
Shipped books - did not get paid »16 March 200912/05/20091

I used the website [www.onlinebookbuyers.com] (link: http://www.onlinebookbuyers.com) in an attempt to sell some books.  They offered $30.60.  I shipped the books and they did not sent the money.  I used their website "Contact Us" three times to find out about the payment and they have not responded. 


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2779Law Office of randall Walker [Wichita Falls]
Total claims:1
attorney not so truthfully »March 24,200918/05/20091

 


What is the correct answer to this situation? What do you feel the Attorney should do to attempt to resolve this issue with Client? Should there be some form of compensation to the Client from this Attorney?


 


Randall Walker Bar Card Number 20721600 has a client which had a scheduled hearing of March 24, 2009 at 1115 Congress, family Law Center, 5th Floor, Court # 1.  This is what Happened.........


 


On March 19, 2009 Randall Walker informed his client at a scheduled meeting in Randall Walker's office that he had contacted a friend, Mary E. Ramos, 1214 Miramar Street, Houston Texas 77006, 713-225-6200.


 


Randall Walker told the client that in the past he had worked at the Attorney General Office with Mary, and that he had sent an overnight package of his case to her and she had agreed to appear in place of Randall Walker in the scheduled hearing concerning client. Randall Walker told the client that Randall Walker would be responsible for all payment to Mary Ramos for services rendered. Randall Walker said that the"paid in full retainer by client" was all that client would be charged concerning this issue. Randall Walker said that Mary Ramos office would contact client on his cell phone Monday afternoon and let him know where and when to meet on Tuesday morning March 24, 2009


 


On March 23, 2009 at approximately 2:00 p.m., client had not received any response from Mary Ramos office. Client called Randall Walker office and was told by his staff that they did not know what Randall was doing concerning this issue and client was given phone number to office of Mary Ramos.  Client contacted office of Mary Ramos and was told that they knew nothing of this. Client called Randall Walker office and was told to wait a few minutes and call Mary Ramos back. Client was advised that the office of Randall Walker was going to call the office of Mary Ramos to finalize the arrangements. The office of Randall Walker told client that there was just some sort of miscommunication and they would get it solved. At 4:30 p.m., Client was called by the office of Randall Walker. The client was told that Robin ( the legal assistant of Randall Walker had been on vacation and had failed to finalize the Arrangement, but the issue had been resolved and call Mary Ramos. The client called the office of Mary Ramos. At this time Mary Ramos told the client that she had not discussed anything with Randall Walker concerning working with him concerning anything on behalf of the client. Mary Ramos said that her office had not received any documents concerning client from the office of Randall Walker. Mary Ramos stated that she didn't even know a Randall Walker. Now it was 5:00 p.m. and Client called the office of Randall Walker and got the answering machine which stated the office was closed.   Client had to be in court at 8:00 a.m. March 24, 2009 with Randall Walker listed as client's attorney on file, and Client had no idea what to expect when he went before the Judge, whom is known as a no- nonsense judge.


 


Client sent a fax to the office Randall Walker, fax 940-761-1910 asking Randall Walker to "Man Up" and get a postponement. Client advised Randall Walker that he would have no choice but to tell this to the Court.


 


On March 24, 2009 at approximately 9:00 a.m. Client received a phone call from the office of Randall Walker.


 


Client believes that phone call was as a result of the fax. Client told secretary that Randall needs to do something, call the court, something for the client. Client was advised that she had not heard anything from Randall Walker that morning. She believed Randall might be in court in Wichita Falls. After 9:30 a.m., Client asked to speak to the Court. Client talked with Court Administrator.  Client told all which had occurred since March 19th through the last phone call from the office of Randall Walker. The Court Administrator asked for the phone number of Randall Walker. Client gave this number to the Court Administrator. The Court Administrator called the office  and was told by the secretary that Randall Walker knew of the court date, she thought Randall was in court in Wichita falls, did not know what he was doing , but she did know that he never had any intention of appearing with the client for the this hearing.  The Court Administrator notified the Judge about what was going on. Since the Judge was present at this time, he asked the court personnel if this attorney had notified the court concerning this case. The Judge was notified that no one had received any calls from this Attorney or his office.


 


The Judge reset the hearing for April 28, 2009 at 9:00 p.m. due to the reason that they could not proceed with client without counsel on record not being present. The reset was to allow Client to obtain new Council. While Client was appearing before the Court, Client received a cell phone voice message from office of Randall Walker saying that she had told Randall and all of this was on Randall now.


 


On March 25, 2009 Client telephoned the office of Randall Walker to set appointment. Client was told that secretary was no longer employed with office. Client stated that he needed an appointment with Randall Walker to discuss this issue and his expectation of being refunded his retainer fee. At 3:05 p.m., a message was left on Clients cell phone voice message that Randall Walker would not be able to see Client until 3:00 p.m. on March 30,2009 and if this did not work for client call back and see what she could do.


 


Client has 32 days to retrieve all documents from the office of Randall Walker, obtain new council and present payment for services to new council--- and Randall Walker could not see Client until 3:00 p.m. Monday March 30, 2009. Randall Walker was fully aware that the Mathews household had experience financial setbacks in February,( Client's wife lost employment due to office restructure and economy and Client had lost 32 hours month of overtime due to economy collapse) Client has no idea where and how he is going to come up with the funds to pay new council or to cover the travel expenses to return to court.


 


Now, since you have been told what happened, what do you think? Client would appreciate feedback on this issue!


 


The Client is Dennie Mathews, 306 E. Crystal, Iowa Park, Texas 76367. Ph 940-592-9002.


 


Mary E. Ramos, Bar Number 24045170 is the Attorney in Houston whom knew nothing concerning what Randall Walker was doing and associating her name with. The Court Administrator was the one that gave Dennie Mathews the information that he needed to file a compliant with the Wichita Bar Association. She stated that it would be a committee at the local bar responsible to investigate this issue and administer discipline action and help the client receive reimbursement of monies collected by Randall Walker on this issue.  Consider this the summons for filing a formal complaint and respond to Dennie or Dakiea Mathews concerning this issue and resolution.


 


Randall Walker is a member of the Better Business Bureau


 


Thanks in advance for your assistance.


 


Consumer's Desired Resolution:


 


 


BBB Processing


 


03/26/2009                co          BBB         Case Received by BBB


03/26/2009                co          MAIL       Manually Inform Member of Case


03/26/2009                co          EMAIL     SEND ACKNOWLEDGEMENT TO CONSUMER : Complaint Response Date bumped because: W/e


03/26/2009                co          EMAIL     BUREAU COMMENT : Correspondence sent to consumer BEFORE complaint was filed.


                                Thank you for your correspondence. Please let me first state that the BBB is a neutral third party and does not give any legal advice.


                                Processing a complaint is one option available to you and we will formally process this complaint.


                                You may want to call West Texas Legal Service at 723.5542, they have legal advice and assistance for consumers meeting certain financial criteria.


                                The Bar Association of Texas can be reached at 800.204.2222.


                                You will have a case number assigned to you shortly and we will forward this complaint to the company.


03/26/2009                co          EMAIL     BUREAU COMMENT : Correspondence from consumer after processing complaint and acknowledgement.


                                The Bar Association has already been contacted, the Grievance is presently being prepared. We are contacting and filing complaints every possible avenue. It is our goal that other potential clients might become aware that there  could be a very unfortunate outcome in their expectations. This behavior does not appear to be what the Better Business Bureau expects of their members.


04/02/2009                co          BBB         MORE INFO RECEIVED FROM THE CONSUMER : Dennie Mathews had a meeting with Randall Walker on March 30,2009 at 4:00 PM. Dennie took a  male witness with him,whom he never introduced to Randall Walker. The witness was present during the entire meeting. Randall Walker did return the records of Dennie Mathews - but there was no resolution to the return of the 1000.00 retainer fee or the .50  per mile travel reimbursement.


                                 


                                At this time, Dennie does not feel that Randall Walker has rendered a sufficient resolution to the issues involved. Per Randall Walkers admission during this meeting- Randall said that he would  charge 500.00 for a case to take before the Judge, when  in reality he charged  Dennie Mathews 1000.00 when he actually did nothing on this case. There are no motions on behalf of Dennie filed with this court.


                                Dennie Mathews is requesting the full refund of the retainer, and the travel reimbursement as that is only fair. Dennie Mathews would like Randall Walker to admit his part in this issue but Randall does not seem to follow that He lies as he goes.


04/07/2009                co          BBB         No response to first notice to member


04/07/2009                co          BBB         REMINDER OF DISPUTE TO BUSINESS - MEMBER : Called, left message. Contact 4/8


                                send complaint email to be sure.


                                Complaint Response Date bumped because: weekend


                                Complaint Response Date bumped because: Weekend


04/14/2009                co          BBB         BUREAU COMMENT : spoke with Terry, wants complaint resent via fax.


04/16/2009                co          BBB         BUREAU COMMENT : Ebindr form added 7 days to time frame when complaint was resent. Add days to tickler.


04/22/2009                co          BBB         No Response received from Business on 2nd Notice


04/22/2009                co          BBB         PHONE CALL OR TIME EXTENSION : Monica called. no answer, left message. give two more days.


04/24/2009                co          BBB         No Response received from Business on 2nd Notice


04/24/2009                co          BBB         Inform Consumer No Response from Business


04/24/2009                co          EMAIL     Inform Consumer - Case Closed UNANSWERED


04/24/2009                co          MAIL       Inform Business - Case Closed UNANSWERED


04/24/2009                co          BBB         CASE CLOSED - UNANSWERED : closure letter was returned and put in the file.


04/26/2009                              BBB         MORE INFO RECEIVED FROM THE CONSUMER : On April 15, 2009 the State Bar of Texas sent Dennie Mathews a letter stating The Office of Chief Disciplinary Counsel of the State Bar of Texas has reviewed the Grievance H0040928622 Dennie Mathews- Randall W. Walker and determined the supplied information provided alleges Professional Misconduct. Randall Walker will be provided a copy of the Compliant, directed to file a response, and provide Dennie Mathews a copy of the response within thirty  days of receiving notice of the complaint. After receiving the written response the counsel shall investigate the complaint to determine whether there is Just Cause to believe the lawyer has committed Professional Misconduct requiring that a Sanction be imposed.  Disciplinary proceedings, including the investigation and processing of a compliant are strictly confidental. Facts and evidence which are discovered elsewhere are not made confidenetal merely becasue they are discussed or introduced in the course of a disciplinary proceeding. Dennie Mathews will be notified in writing of further proceedings in this matter.


 


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2795Windaz
Total claims:1
Goods not received »3/12/200619/05/20091

I placed a order with Windaz for perfume to the value of $814, after sending numerous e-mails and promises that I would get my order to this day I have not received anything. I complained to paypal and they were  in my favour but were unable to recover any money. Over the last couple of monthe I contacted Windaz again and started receiving e-mails from somebody called 'John', I sent my order again and he promised that I would receive it but then the excuses started and to this day I have not received my goods a refund or even a tracking number. I have decided that I am not going to let this company get away with this.  


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2814Also known as Davronline [Shoreham By Sea]
Total claims:1
Refund not sent »16 March 0919/05/20091

Placed order online valued at £475.00 within 5 minutes of order realised I had ordered wrong item. Immediately emailed, and also left ansaphone message apologising for wrong order can they refund amount for item. I rang following day to confirm, spoke to manager who said he would cancel item and arrange refund. Not a word since, have emailed, rung, faxed on countless occasions. no one rings back when you leave message. Can no longer access my account via email, they have blocked it, no one ever answers the phone. DO NOT DEAL WITH THESE FRAUDSTERS!!! Ordered items and paid immediately in good faith and they have still got my money!


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2829Spa Serve [RUGELEY]
Total claims:18
Hot Tub not working »June 200820/05/20091

We purchased a hot tub from Spa Serve.  It is broken more than working.  They charge the customer for the privilege of a site visit even though the parst are faulty on the actual machine.  Everything previously posted on this site by others is absolutely true.  They lie blatantly about replacement parts being posted out, they are absolute out and out robbers.


 


I would never recommend this company to any one.


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2975money worries debt management
Total claims:26
not done wot they were meant to »feb23/05/20091

I am on incapacity benifit due to suffering sereve depression,I am constantly worrying over bills ect so I thought i would ring round a few companies to see if i could apply for a loan so i could pay all debt off and have peace of mind and have one payment going out.I came across money worries,i explained i wanted a loan for 3,000 pounds they said they would get back to me.A guy called Ross rang me back and said they cudnt offer me a loan they would like to help me,after i explained who i wanted to pay off he came up with a sum of £100 a month to come out he took the first payment there n then and told me not to worry and if i recieved any letters from my creditors to put them in the enevolopes provided n pass them on to them.he also told me to try and change my bank account asp because they wud be sorting that debt,i did not do this at first,a week later i recieved a letter from them{26th feb}there ref  MW/51385 my ref 51385, stating that the first £200 pounds wud be for setting up the account,obviously i was shocked has i was unaware of this and with not working cudnt afford it so under section 1.4 i sent an email stating i needed to talk to some1 i needed to cancel u only had 14 days to do this,i rang no one answered just kept on hold after the 14 days ross phoned told me not to worry it was all ok things wud now start to get moving,march passed,my money was being paid in my orignal bank account i went has usual to get my money n they took my card off me because i had paid them and money worries hadnt made an agreement so i changed my bank account,told moneyworry via enevolope wot had happened and my new account details has the nxt payment was april 30th,more red letters to me and guess wot they tried to take it out of the old account resulting in me being charged bank charges AND STILL NO WORD OR AGGREEMENTS MADE TO MY CREDITORS,my nerves and worry are twice has bad,its now may 23rd no one has been paid ive charges from all my account its been over 15 weeks of worry i have cancelled my standing order with them because my new account said they were going to take it out on 30th may,im in more debt then b4,had more sleepless nites and now im in a worse situation all this because i wanted to help myself


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3059Adult DVD Site UK [Burglen]
Total claims:9
not received order properly »janaury 200927/05/20091

i ordert 3 dvds for 20 quid each in january, i got send 1 wrong dvd.. i sendet it back and they said they will replace it.. but i only got 2 answers for my mails and then they ignoring me. now how can i get my money back or the replacement disk??


 


 


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3233DLS LTD [Lancs]
Total claims:1
I have not received the goods »April08/06/20091

I have paid for a pricing gun and Labels for our company to DLS Ltd. I was promised the goods within a couple of days but it as been over a month and we have not recived the goods. After numerous phone calls, the owner is just making excuses, saying that he has couriered the goods but can not give us the tracking number!!! When I phone up he is making excuses of not speaking. The money as been paid but now I dont think we will ever get our goods. Dodgy company!


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3264Acaiburn diet pill
Total claims:21
charges on bank statement for nothing »12 May, 29th May10/06/20091

I am being charged for tablets I have not ordered or received.


I want my money reimbursed!!


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9699Colon cleanse /Acaiburn [Toronto/ and China !!!]
Total claims:7
Billed for items not ordered »29/10/2009 and 11/12/200913/12/20091
I was sent pills that I had not order with a bill for £80 and £72.79 taken out of my account on the 29/10/2009. On the 11/12/2009 there was another amount of money taken from my account of £74.03 totalling £146.82.




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3540Resveratrol [????]
Total claims:7
Resveratrol free trial! NOT »6/30/200930/06/20091

I had ordered Resveratrol for the .99 trial offer an now have been charged $87.13 which I don't have! I have finally got through and I'm screaming on the phone! The man (i had asked to talk to a supervisor) said his name was Jack Lawrence Jr., he said their address was 314 E. Dania Beach Blvd. Dania, FL 33004, I could hardly understand him. Hope this helps!!!


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11455Pathway Hgv Training [London]
Total claims:49
Ripped off, false promises not delivered »01/07/0825/02/20101
I have only just recently within the last few weeks aquired an internet connection, and noticed a website regarding pathways lgv training, i came accross it as i was searching for jobs for my partner. He did his training LGV training with pathways last year, and they didnt deliver on what they promised to do. He ended up paying i think approx £2000 for a package with included, theory, training, practical test, tachograph training and help in finding a job. It took him a while to complete his training due to contact numbers that were incorrect etc, no communication. He eventually did his practical and passed, but was then left in the lurge..they didnt contact him for tacho training or finding a job, he tried to contact them and all their numbers were unavailable...they made no communication throughout the experience and all had to be done by my partner. He still hasnt found a job in lorry driving, he doesnt have any experience. I didnt think we would be able to claim?? i assumed they had gone bust due to the contact numbers being not available, if we had known in the first place we would have sought advice sooner.





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3585smart hospitality.com [london]
Total claims:5
Tickets not received »03.07.0903/07/20091

I have bought few months ago tickets for a Springsteen concert in Viena. Concert is on Sunday (05.07.09) but tickets did not arrived ! I do not know what can I do and can I take a law suit ?


Click Here to read Small Claims Reply »»

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3590DAVRO ONLINE [Shoreham by sea]
Total claims:10
Goods not deliverd »24/02/0903/07/20091

Paid by company debit card for two flame retardant overalls on 24th February.
Received confirmation e-mail same day then e-mail on 3rd March saying they were out of stock and could be delivered on 5th June. Told to contact them to discuss.
Tried to speak to someone many times, no one ever returned calls and no one ever directly answered calls. Sent many e-mails same result.
Needless to say goods still not arrived by 3rd July and no refund either and still no returned calls or e-mails.


AVOID THEM LIKE THE PLAGUE. THEY APPEAR TO BE TOTALLY DISHONEST


 


Click Here to read Small Claims Reply »»

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3672Resveratrol [????]
Total claims:7
Trail period not reached »7/3/0909/07/20091

Order some items and was called about another sample item, state 4 times that i did not want to order anything else. They stated I wouldn't be charged until the trial period was up - fine give me the number to cancel. They deducted the money for the free sample anyway.


I called to get the charges reversed and was told that my trial period was up - it had been two days and the product hadn't left their shipping station yet...how could a 14 day trial period be up when I haven't even recieved the sample?


Was told to return product unopened with RETURN FOR REFUND and the confirmation # under that statement. I wrote this ALL OVER THE BOX so I couldn't told they didn't get it, I even took pictures of the box and the shipping label for proof. Am waiting for refund, but this company also charges you with international fees as well.


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3853HEADSHOP [Southhampton ]
Total claims:5
Not delivered »15th July 200925/07/20091

Made an order for 20.95 from this company and received an email from them saying that the goods had been sent off via recorded delivery on the 15th July 2009 and should be receiving them within 7 days, emailed the company numerous amounts of times and haven't received any further feed back from them. Have tried to call them on the number they have provided and it rings out on 6 minutes. Have no other way of contacting them, they do not provide any form of shipping reference number for you to try and track where your package is and i am disgusted with the service that they have given.


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3863banyo showers [Leicester]
Total claims:2
CHEEP CHINISE PRODUCTS NOT WORTH A PENNY »12/1/200926/07/20091

THE WORST COMPANY I HAVE EVER DELT WITH. ALL BANYO PRODUCTS ARE CHEEP FAKE CHINISE PRODUCTS NOT WORTH A PENNY. SERVICE IS APPALING. THE OWNER IMTIAZ IS AN ASS DOES NOT CARE OF THE PROBLEMS YOU HAVE ONCE HE HAS TAKEN YOUR MONY 


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3871Clay Construction/Lionel Clay [Calumet City, IL]
Total claims:1
Did not fulfil a signed contract »12/0827/07/20091

Lionel Clay was contracted to repair the roof that was leaking at The Oglesby Place Cono Assoc. Mr. Clay signed a contract to complete this task. The contract also state certain task would be completed at a certain time. Non of the task for the roof repair were completed, in fact, unit owners had leaking and additional damage to their units. Mr. Clay was paid 2 payments of $1250. The roof has been inspected and the board of directors have been advised nothing was done, and the roof is in a worst condition than it was prior to Mr. Clay. The BOD were advised that the project would be completed at a certain time, this was not lived up to. We are a small association with 18 units.


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4020viv3lab Ltd [west lothian]
Total claims:144
Acaiberrry & Lifecleanse refund not yet settled »July 0904/08/20091

I bought Acai berry and Life cleanse believing that they were a free trial and that I had 30 days to try them. I ordered them on July 4th i believe and on the 29th July my card was debited twice for 118.63USD. Apart from the fact that the products were not recieved until only a few days before my card was credited they also made me feel very unwell and since taking them I have also had acne rosacae. I am vey concerned as to what these pills actually contain and was very mislead by the advertisement. Also there should be a 30 day money back guarantee if unhappy with the product of which of course I am. I spent an eternity on the phone and eventually got an email address to write to. After many emails they have said they will refund me one payment of 188.63 USD if I agree. They don't say how to contact them and I also want a full refund for both payments.      


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4097OXI-BERRY [Hollywood]
Total claims:7
Another Rip-Off »8/9/200909/08/20091

OK - They got me too...They never sent me any product and charged me for product...Big rip off.  I too can not find a way to cancel!


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4161Pure Essentials, Inc. [Orange, CT]
Total claims:6
Not able to cancle »08/12/200912/08/20091

I tried calling the telephone number to cancle "subscription" that I didn't realize I agreed to. I reached a message that said, " Due to weather related outages our office is curently closed ... call back tomorrow"  There is a time limit for cancellation and I can not reach the company!


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4217rainforest berry [Hollywood]
Total claims:9
RIP OFF..SCAM..DO NOT ORDER »07/24/0914/08/20091

Website read "14 Day FREE Trial" well lets just say it took that long for me to receive it and the next day after I received it they hit my bank account with a $87.83 debit reading...CY 800-237-4319 RAINFORESTBERRY TRACE 20211I complained to them and was told that my free trial was up (the day I received the item) and that I would need to return it to get a full refund.  I returned it unopened and waited 2 wks and never saw a credit so I called them and told them that I returned it to sender and where is my credit.  She told me that if I only put "return to sender" they could not give me money back that I was given a RAM # and if I didn't write the # on the box(even though my name & address was there) then they had no way of knowing it was returned & that it was in their POLICY.  I asked to speak to supervisor and was told same thing.  Reported themto BBB also.  SCAMMMM!!!!!!


The only # I was given was a confirmation # that I had cancelled the product once I learned how they handled their "SO CALLED 14 DAY FREE TRIAL"


Please people...do not use your debit card!


FB


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4347HEADSHOP [Southhampton ]
Total claims:5
goods not delivered »16/08/0921/08/20091

i ordered some stuff from the headshop website, they took £40.95 out of my accout, then sent an email saying the stuff was being delivered, five days later, it still hasn't arrived, no email response from the company, no answer to a number of phone numbers, DO NOT BUY FROM THESE PEOPLE - RIP OFF!!!!!!!!!!


 


 


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4630WWW.UK-GHDS.CO.UK
Total claims:2
not received »21.08.0901/09/20091

i ordered pink kiss ghds for my daughters birthday on the 21 august they said i should receive them in 24 hours with a tracking number but they never sent me one.  and i have still not received them and its the 1st of september i have sent messages rang  the number they suplied cant get no reply from them.


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4697UNITED SAFETY LIMITED [Chesterfield]
Total claims:50
Goods not recieved/No response »29th July 100903/09/20091

I made a purchase from this company on 29th July 2009 to the value of £57.84 I did not recieve anything and tried to call them only to get a answer machine stating they were on holiday until 24th August, so i tried callin on this date only to recieve a busy tone all day, this i have recieved every day since, i tried emailin but they are not acceptin emails, I feel i have been conned by this company and would like my goods or a full refund so as i can go to a reputable company with my future orders, if I do not recieve this a will be forced to take legal action.


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4810Not known [Chester]
Total claims:2
Hog roast »27th March 200911/09/20091

My wife, Clare paid £100 on 27th March through Pay Pal as the deposit on a lamb roast for 25th August.  Although it seemd at first as if averything was going okay we were unable later to contact "Jason Myers", if that's his real name and the lamb roast was never provided, nor did we hear anything more from him.  Another company under a similar name said that this person had borrowed some catering equipment from him but had never paid anything and he said that he ahd some idea of here whereabouts, promised to let us know but never did so.  I have told the police and they are investigating.  In the end we did the catering ourselves, but I want my £100 back!


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4813uk-ghds.co.uk
Total claims:8
Ghds not received »24/08/0911/09/20091

I ordered some Ghds straighteners from the website on 24/08/09 which stated they were £48.55 which i thought was a bargain so purchased them but later regretted it as i never did any research into the company. I today got a bank statement and they took £51.54 and £1.00 overseas charge, which none of this was mentioned on the website. I have emailed the company and the email address on the website on numerous occasions and have had no reply. The website said it was next day delivery, and today 11/09/09 still no sign of them! Please could you help as i have no idea of how to get a refund?


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4829Barry Folgers Inc [Hollywood]
Total claims:13
Auto withdraw not permitted »7/25/0913/09/20091

I saw TV report on-line about Resveratrol-Ultra and then a pop-up ocurred and it was the products that I just learned how great one can be by taking this antioxidant. On 7/25/09 then I ordered for $.99 cents and put on my CC that amount, bingo #1 that was so easy. It was two days later I recieved a call from a polite woman saying is everthing ok with your order and I said "YES" is ther anything I can do for you on this order and I replied "NO" and said thank you good buy, that was bingo #2. Five days later I recieve not one box but two boxes very interesting, it must be all for $.99 cents. A week later looked at my CC statement and bingo #2 charged $49.95 for a wrinkle release product I never ordered. Called and they said just mail back the box using your money and we will refund you the $49.95 ok did that and the charge was removed on about 8/12/09. A week after that I looked at my statement and it said bingo #1 was auto-withdrawn for $87.13 "WOW". I called again and it got down to I want you lawyers name and phone number she said did you read the terms & conditions and I said I do not have too. I did not allow auto-withdraw from my account and did not sign or state any permission of such an action. She finally gave me the stupidvisor and he said to return whats left of the resveratrol and we will refund your money. I am know doing that procedure and will see what the turn out will be. I say how can I stop them from auto-withdraw without ditching the CC number. Do as I say don't ever play "bingo" again.


JCL


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4853Whitesmile 888-227-2950 CY
Total claims:12
Charge not ordered on my debit card »22th August 200914/09/20091

I have never been in contact with this company and I found them on my bank statement.


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10351SUP*CLEANSECOLON [Bristol]
Total claims:12
They charged my money even though I have not bought anything from them »29.12.200907/01/20101




I have not ordered anything from them and payed for anything that would cost that much and they just took my money with no reason or agreement. I want my money back.

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4884acaiburn [sherwood park]
Total claims:49
paid money nothing sent!!! »march 200916/09/20091

Found acaiburn advertised on facebook, and made a purchase using my credit card, initial payment of £17, and every month since they keep charging my credit card £6-£8 per month!!!! still haven't received anything!!!!


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4930acaiburn [sherwood park]
Total claims:49
charged for nothing »july-august 200918/09/20091

I decided to try a free sample of the acai berry pills from Acaiburn on the 6th July and was charged only for shipping and handling which was £7.49 i also got charged £1.50. I received the bottle of pills but didn't get back intouch with the company as i didn;t feel they worked. Looking at my bank statement I got charged again from tipperhealth on the 8th July for an amount of £12.68 with a £1.50 charge again! Then on the 18th July i got charged fro webaccess which was £2.03 (which i kno isn't alot but it all adds up especialy when I don't get anything for it! Again i got charged an extra £1.50. Then on the 27th July i got charged from maxacaiburncom of £36.70 with a £1.50 charge again! then on the 20th August i got charged £4.46 from healthmember and again a £1.50 charge!On the 24th August i got charged £2.01 from vh access with a £1.50 charge yet again! on the 3rd September i got charged £4.35 from ultimatefitpartner with a £1.50 charge. on the 5th September i got charged £36.57 from wellbhealth and yet again a £1.50 charge! I don't know what i have been paying for because I have only recieved 1 bottle of pills that didn't even work! I don't have a clue how to get my money back! I can't afford to be paying this sort of money for nothing! I was never informed of any of these charges and on the website there was no phone number or email address that i could get in touch with them! Can anyone help me?


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4931Estuary Van Hire [Canvey Island]
Total claims:8
Not to be Trusted »8th August 200918/09/20091

I was daft enough to give the guy a payment and deposit in cash, I should have known better but I had previously known him to pass the time of day with I was a little off guard.


 


Knowing the guy makes it even more sickening to be messed about like this.


 


Like the others I was let down on the day with some Bull s**t excuse which put me in trouble. I was renting the van to help a friend move house and only found out that the van was not available the morning I was due to pick the van up, thanks a bunch mate!


 


Since then I have had every excuse under the sun and had multiple promises about getting the money, every one of them plainly lie.


 


I really don't know how this guy looks at himself in the mirror in the morning, it's frankly embarrassing.


 


The latest promise is Monday, after that its gloves off time. The guy needs closing down.


 


Watch this space


 


DO NOT USE.


THIS GUY IS AN OUT AND OUT LIAR AND IS NOT TO BE TRUSTED UNDER ANY CIRCUMSTANCES.


 


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5031MovieBytes.co.uk
Total claims:39
DVD's not received »21.06.0924/09/20091

As with all these others I have had a similarly bad experience with Moviebytes. I ordered 4 DVD's from them on 21 June to the tune of nearly £50. When I hadn't received anything by 15 july I emailed them and they responded very apologetically to say all items posted on the 23 June had been lost in the post and they had sent duplicates as a precaution. I then waited until 5 August and emailed them again and they said the goods were on their way. On 17 Aug I contacted them yet again and they responded to say that my delivery had been returned to them as uncalled for as I hadn't been in to sign for the goods. Again they were quite apologetic so I wasn't particularly suspicious and stupidly I agreed to let them have a 3rd try at sending the items. I then contacted them on 16 Sept and subsequently on 21 Sept with no response. I then found this website and read all the other posts about this site and realised I've been royally ripped off - unable to claim via Paypal as the time elapsed is too long and I paid on my Switch card so cannot claim any of the money back  :( I contacted my local trading standards office about them to see if anything could be done but they have checked an apparently the website is registered in Singapore, even though it has  co.uk address, so there is absolutely nothing they can do....


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5203uggsale.cc
Total claims:39
Not genuine Ugg boots »23/09/200301/10/20091

I order them off the website and once i recieved them i could tell they were fake. They were shaped badly and stitched badly, and the UGG label on the back was not centred. I was also told i would recieve a free gift with my purchase (a "Tiffany's" Ring) but did not recieve it. I tried to send the company a message from their website where it says contact us but keep getting told the message cannot be sent through. I would like a refund but do not know how to go about getting one.


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5575Accessmember 8663893868 CY
Total claims:6
Another 2 Unauthorised Withdrawals »15/October/200915/10/20091

There has been 2 unauthorised withdrawals from my Visa debit account.


both on the 15th Oct 2009.


The first:


$88.31 Was withdrawn by


accessmember 8663893868 CY


MCD8235USD2.95


The second:


$1.07


a TRANSACTION FEE


from the same Co.


once again only after researching the withdrawal desription above in several search engines that i becameaware of what the product/s were that i did not order , Ever!..


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5619Mobile Phone Xchange
Total claims:1
Company Does Not Pay Quoted Amount »03/10/200917/10/20091

I wanted to recycle my old phone after seeing some ads on TV. I used a comparason site to find the best quote. The best quote was from [www.mobilephonexchange.co.uk] (link: http://www.mobilephonexchange.co.uk) for £20. I sent my phone off and received a cheque for £5 stating that my phone had damage to the casing. I instantly asked for the phone back as it was in perfect condition with only slight pocket scratches. They replied stating that the phone could not be returned but could be re-inspected. According to the terms of use on the website, my phone was in full working order as there is no mention of scratching. They replied stating that as the damage was 'minimal' they would offer me an extra £6. I declined this and then they offered me £15. I will not accept anything but my quoted price of £20 otherwise I feel that I should be able to get my phone sent back as I know I could get a better price elsewhere. The fact that they sent a cheque for £5 shows that they were trying to rip me off. This is unacceptable as they said it themselves that the damage was minimal and the phone was in full working order according to their terms.


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5659uk-ugg-boots.com
Total claims:200
Refund for goods not received »19th October19/10/20091

Ordered UGG boots from this site as a surprise for my daughter for Christmas.  Still have not received the boots but credit card has been debited, also no reply to email to this company and I have read many complaints about them and also that they are falsely advertising real uggs when in fact they are cheap copies.


UPDATE 20th Oct


Emailed company yesterday saying I had sought legal advice, got a reply straight away to say that boots are on the way.  I emailed back to say I don't want them as I know they are fake and will be wrong size.  They said if I don't sign for the boots when they come, they will be sent back to them and they will refund 80% of the value??


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5686acaiburn [sherwood park]
Total claims:49
Repeated charges for a product not recieved »21st september 200920/10/20091

I saw a free trial of this product on a website, thought i'd try it out since it claimed you only pay for the shipping costs, so i did, now i get paid weekly, so the following week i was surprised to find that my account was missing £70.00 from my usual wage. I spoke to my manager and the bank about it, all i found out was the money was debited from my account by improvehealth 8668077356 CY. At the time i wasn't too concerned if i was going to get the product, but the next week £50.26 was taken the same way, and still no sign of the product, i had recently cashed in a cheque for £40, once that cleared that was also taken, i have now closed my bank account and opened a new one with a seperate bank, but 've missed a utilities bill payment from this, and they are now threatening to recover the cost through bailiffs. The acai burn needs to be stopped!


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5919agedefy youthres-v [ontario]
Total claims:1
taking money out of my credit card without notice »26.10.0927/10/20091

I purchased these tablets as a trial for $17.93 postage cost and have now been charged $132.95 twice for the tablets. i only ever received the trial tablets also never any other ones.


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5963Trading Planet LTd. [Linlithgow,]
Total claims:39
Sent Product I did not order and took money from my bank account they did not send any Acai Berry and I did not reorder beacause they did'nt work »27 10 200928/10/20091

Sent for the free sample and paid postage only. They did not work so I did not reorder anymore. On Monday morning 26 10 2009 a parcel arrived containing 1 bottle of colan clenser. There was no return sticker and No Acai Berrys. Which I did Not want If I wanted them I would have reordered them. I've come to the conclution this is a scamming Company


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6092ACAI BURN Army Post Rd Distribution [Des Moines]
Total claims:14
2 PAYMENTS NOT AUTHORISED »26-09-2009 & 3-10-200902/11/20091

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6307EZYKIT [NEW YORK]
Total claims:29
money taken out of my visa do not know this company »10/10/200905/11/20091

Notice money taken out of my visa account, I contacted my visa told them that I dont recognise this company. Been advised to contact company and cancel, my visa will then look into it to see if they are happy to reimburse the money back to me. Did not have address but notice you have got details so I will contact them to see if I get any response from them.


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6309wellbhealth [ Co Durham]
Total claims:63
money taken from my visa account do not recognise company »28/9/200905/11/20091

THE ABOVE COMPANY HAS TAKEN MONEY FROM MY VISA ACCOUNT, I DO NOT RECONGISE THIS COMPANY. CONTACTED MY VISA ABOUT THIS THEY ADVISED MY TO CONTACT THE COMPANY AND CANCEL PAYMENT I DID NOT HAVE ANY ADDRESS TO DO THIS BUT NOW I CAN AS YOU HAVE BROUGHT UP THE ADDRESS FOR ME. MY VISA WILL LOOK AT THIS DISPUTE AND IF THEY ARE HAPPY THEY WILL REFUND THE MONEY INTO MY ACCOUNT BUT IF MY VISA ARE NOT HAPPY WITH THE RESULT I WILL BE LEFT TO PAY THIS BALANCE. IN TOTAL 5 COMPANIES HAVE TAKEN MONEY FROM MY VISA THIS TOTALS TO £ 219.60.


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6353ghdoutlet
Total claims:7
money back for ghds not recieved »5th october06/11/20091

We ordered a pair of ghd purple limited straitners for the ghd outlet website , at the begining of october. On the 6th of november 09 we have not yet recieved the iteam. My credit card debited my account on the 7th of october 09 but was charged under [www.kicks-mall.com] (link: http://www.kicks-mall.com) Riga Latvia. On contacting this website it is only about selling the product shoesand not ghd straightners. Please could you advise me to contact my credit card company or will yourselves deal with the problem many thanks.


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6382Frog Games [London]
Total claims:11
Game Not Received »26/10/0907/11/20091

Ordered game on 26/010/09 and paid for.  Game not arrived.  E-mailed on 30/10/09 and was advised in e-mail by 'Linda' that game would arrive before 1pm on 31/10/09.  Game has still not received and other e-mail remain unanswered.  Website seemd to be closed down now.


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6518UNITED SAFETY LIMITED [Chesterfield]
Total claims:50
goods paid for but not recieved »11/11/200911/11/20091

Goods ordered on 28th October to value of £50.13.


Status of order has said processing since 30th October. Money taken out of account on 29th October.


Sent an email yesterday asking what is happening with the order, no reply as yet.


Can someone else tell me what the telephone number is ??? I cant see a telephone number on the united safety website [http://www.unitedsafety.co.uk/] (link: http://www.unitedsafety.co.uk/) , i think this may have been taken off the site by them.


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6555Elitepack
Total claims:28
Charged for somethign i did not order »11/09/200912/11/20091

I got charged for something I supposedly signed up for when i got Dazzle White, I did not ever selct to get anythign besides dazzle smile. When I called dazzle white they canceled my membership with them and said i had not signed on or been scheduled with any other companies. Then a month later I got this charge and they said i had signed on for this and will not refund me.


PLEASE HELP!


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6581uk-ugg-boots.com
Total claims:200
not able to check my order think it is a fake company »12/11/0912/11/20091

try to enter my account with this company as to my order no036487 says my passworld is not correct i know it is since then have try to cancel but unable to


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6590Whitesmile 888-227-2950 CY
Total claims:12
Not recieved free sample »21/10/0912/11/20091

On a bad day I ordered two free samples of teeth whitener. First arrived a week later before I had a chance to cancel my credit card was debited with £80! Have finally spoken to them & they are supposed to be refunding when I return my sample....wait & see!


Then I had a payment of £52.00 taken out by WHITESMILE ,credit card company have given me phone number but just keep getting mailbox!


I never even received this free trial & Ive been told even if i cancel my card & have a new number they will honour it! It is a scam they have found a legal loophole & something needs to be done about it! I used my credit card coz I thought you were protected!


Back on the phone in the morning to the disputes department will let you know how I get on!


 


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6661UGGsAustralia-UK.com
Total claims:7
Goods not received £73.87 lost »01,11,0913/11/20091

Bought UGG boots and now ralised iv been mugged off by reading other peoples comments and now lost my hard earned cash :( x


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6799uk-ugg-boots.com
Total claims:200
not delivered! »1st november 200917/11/20091

i ordered a pair of these ugg boots 1st november 2009 and i still have had no sign of them!!!i have emiled them a number of times and still have had nothing off them!its coming up to 3 weeks now and i just dont no what else i can do!!!they took the payment out straight away but i still have no sign of them! please some one help me????


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7086DAZZLE WHITE [DEMOINS]
Total claims:29
teeth not white at all!2 »20/01/200925/11/20091

nothing no complaint


 


 


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7182Acai Burn
Total claims:15
unotherized payment »july 200902/12/20091




i ordered a free trial back in april 2009 i recieved my free trail but never anything else the i noticed back was chared every month for it didnt notice really till july so rang them, then cancelled my payments but no refund but from august i have been charged from two companys elitepack and ezyit without me know now how am i ment to get this stopped and my money back.


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9731smilebright [DEMOINS]
Total claims:47
Not keeping your word »11/10/200914/12/20091
salesmen tells me for just $1 I can try their product. As we are wrapping everything up he tells me of another product for $1.95. I tell him I am not interested in anything else, I do not want to purchase anything but the $1 sample. He assures me I will not be charge anything but the $1, the other will come as a opportunity in my packet.
I check my packet there is no information about the company, nor how to contact them to continue receiving the tooth whitener or discontinue. This he told me would also be included. There was also nothing in there about the $1.95 product he mentioned.
Checking my bank statement I found a debit for the $1.95. The company did reverse the charge.
On December 03 and December 11 this companied charged me 86.93. This is for a product I had no opportunity to refuse.




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9722SUP*MAXFORCE
Total claims:118
Another Rip-off »11/16/0913/12/20091
Be weary of these preditors, fancy websites, promising the world and just waiting to clean out your bank account. Do not purchase anything like this from the web. You will most assuredly get robbed. Do I sound bitter? You had better believe it. These thieves will keep getting away with this fraud until someone finally acts upon our requests to arrest them and put them where they belong, in prison for life!




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7143accesscleans
Total claims:24
Monewym taken when not authorised »5 november 200901/12/20091

I can not remember even signing up for a free trial with these guys and so am very annoyed and want my money back and all conections gone now!!


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9758SUP*MAXFORCE
Total claims:118
Did not Order and have not receive »04-Dec-200914/12/20091
I checked my visa statement and have noticed that over $390 have been charged to my Visa. I did receive one order of this Acai force max but I have not received or order this exclusive berry and have not received this colon cleanse or the second force max which has been charged. I talked to Ronnie on there web site and he said he had no idea of this exclusive berry which has been charge by there company. So I am out $390 dollars and have asked them to remove me from their system. Do Not buy this stuff its a total scam!

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10275Glam international
Total claims:17
4 months and nothing »10/09/0904/01/20101
I signed up to glamour international cause i had just been made redundant from my job and i wanted to earn a bit of quick cash. When i spoke to them i sent some pictures in and they told me that i would earn £600 for up to 4 hours work and would be going out up to 3-4 days a week if i wanted. So they say i have to pay £395 for insurance before i go out and they tell me i have a date with a girl called 'sarah' by the weekend if i pay in the money by then. Comes to the day of the date and about 4 hours before, i get a call from 'Annie' saying that the girl had to cancel because her mum was ill and she would re-arrange. It's been 4 months on from then and everytime i ring up to ask if they have work they keep telling me there doing the best they can to sort things out for me but it feels now that i have been conned big time.




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9941SUP*WORLDFIT & SUP*MAXFORCE [?]
Total claims:57
Ripped off did not subscribe »8-12-0919/12/20091




I went to try this acai berry trial and somehow i got a subscription where I've been charged $100 on the 8-12-09 and $100 on 17-12-09. Now I've been ripped off $136 by SUP*CLEANSECOLON. I never agreed to this subscription so I want my money back if there is any way.

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9772smilebright [DEMOINS]
Total claims:47
Deduct debit order from my account without notification »14 December 200914/12/20091
I've order a free trial of smilebright.  I did not gave permission to extent the product.  Smilebright deduct above amount from my credit card without asking me if I'm interested to extend the trial.  I'm not interested in the product because it did not work.  Please credit the amount of $52.93 back into my account or I will be forced to open a fraud case against the company.  Please assit me in this matter.

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9556SUP*WORLDFIT & SUP*MAXFORCE [?]
Total claims:57
They charged for nothing »12-04-200910/12/20091
This company is a total scam. I read one article on MSN.COM and ordered the free trian for 14 days with $2.99. They charged the amount immediately. And then one guy called and said that he want me to sign up for something. I clearly said "NO" I don't want to sign up for anything. Then I forgot about the thing. I never received the free trial either. Now I saw they charged $24.13 in my credit card. This is a fraud company. Everybody be aware. I don't know them so I disputed with my credit card company. Be aware of this SCAM. Never deal with this fraudulent company.




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9630SUP*WORLDFIT & SUP*MAXFORCE [?]
Total claims:57
Another fraud »Dec 10, 200911/12/20091
After I have hardly accepted the complete fraud from acai berry (or maxforce), I noticed again a 26.31 withdrawal from my account. called the bank and now the company name is Super world fit. The customer service told me the same cancellation policy that comes with the Acai berry products and they will not refund the money .. and this time I got extremely angry ... as usual they gave me a cancellation confirmation number. I don't know if any further money is to be withdrawn from my VISA, but I'm going to cancel the whole VISA account. Fraud fraud fraud ... a clear message to the people all over the world should be published to prevent further fraud.

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9736healthsmile 8668257477CYP
Total claims:4
Did not receive anything »11/13/200914/12/20091

I was told on their website that I was going to be charged shipping but I received nothing and they charged my debit card. I went to their site and found a contact link. I made a complaint letting them know I got nothing and they told me that I had the wrong site. This is the email I got from them.

why do you think, Healthsmile is the same as perfectly white.com?


-------- Original Message --------
Subject: RE: [SPAM] Did not order product
From: Vernon Smith
Date: Sun, December 13, 2009 3:39 pm
To: sales@perfectlywhite.com

Healthsmile 8668257477 CY is what's on my bank statement






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9522smilebright [DEMOINS]
Total claims:47
charged for nothing »4/12/0909/12/20091




my girlfriend ordered a teeth whitening tester on my card and now for some reason i got charged £53.97 with a £1.50 debit card service charge

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10034SUP*MAXFORCE
Total claims:118
Charged for an item I did not authorize »12/21/0922/12/20091
Two months ago I signed up for Acai Burn 14 day trial. I was charged for this and also for Acai force (just one set of each. I Then cancelled my membership. I recieved a cancellation notice. But today i found out i was charged for Sup*Maxforce, which I did not sign up for. How do I recieve this money back?




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9501healthsmile 8668257477CYP
Total claims:4
Did not order »9th December 200909/12/20091

I was one of those who got curios with this mom who knew the trick blah blah blah to request a free trial and I was charged £30.40 from Wellbhealth and £7.39 from Beautyclub and £2.95 from Home Whitemingkit.com on 16th November, and 1 pack of the sample of Advanced Whitening Formula kit arrived via FYO Distribution Center.

Today when I check my credit card statement and realised that there are 2 transactions which I have no idea and never agreed but charged. There is £55.28 from Healthsmile and £158.27 from AlabasterWhite.com, I called Tesco Finance and the customer service manager asking me to get in contact with Healthsmile immediately, can someone help me please as how can I cancel the transactions and get my money back.

Many thanks


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10017SoSpecial
Total claims:13
TAKEN MONEY ORDER NOT FULFILLED COMPLETELY »24th November 200921/12/20091

Ordered on the 24th November 2009, 2 items that were listed as IN STOCK on the site. After a week items not delivered. I tried to contact them. Telephone is not answered. Emailed, no reply for a week then one of the items delivered damaged. Now, nearly a month on my second email correspondence remains unanswered and the second item from the order has still not been delivered.

Having read numerous complaints about this company on the internet it looks like it will be a battle to get the other item or a refund. However, Trading Standards and the small claims court are my next step.

BUYER BEWARE

Sospecial.co.uk have a 'safedirectory.co.uk' logo on the site stating that this is a safe place to shop. However, safedirectory.co.uk is registered to 'so special enterprises' and the two are obviously run by the same people in Cardiff.

Domain name:
safedirectory.co.uk

Registrant:
So Special Enterprises

Registrant type:
UK Partnership

I would urge anyone who has unresolved problems with sospecial.co.uk to email Secure Trading who are their payment service provider. Email details of your problems to enquiries@securetrading.com.

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10495Uggbootsforall [sunshine vic]
Total claims:6
not recieved item »18/12/0913/01/20101
ON THE 15TH DEC I ORDERED A PAIR OF CHESTNUT TALL UGG BOOTS. I RECIEVED CONFIMATION OF THIS ORDER AND A RECIPT AND A MESSAGE SAYING THEY HAVE DISPATCHED THEM. THEY GIVE ME THIS CODE AND THERE IS NOTHING LOGGED DOWN. RQ012766063AU.
IT IS NOW 13TH JAN 2010 AND STILL NOT RECIEVED MY BOOTS. I HAVE EMAILED THEM ON SEVERAL OCCASIONS NOW AND STILL NO REPLY.
PLEASE HELP!




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10499iflorist [Altham]
Total claims:24
Flowers not delivered on date specified »7th jan 201013/01/20101

I ordered flowers to be dleivered for a birthday present to a friend in Switzerland. I chose iflorist on line as they offer 100% staisfaction and delivery by a local florist. The delivery did not happen on the date requested. I tried the on-line chat which continually fails, teh call back option does not work/is disabled and I tried to prompt an email response at 5pm on the day of delivery.

The MOST uninterested infamous Beth continues her poor attitude and service advising that this flowers would be delivered bearing in mind it was now 5pm and the flowerrs are due to be delivered between 9 and 6.

I was then advised that the flowers were delivered on time, which they clearly were not.

It has taken threatening them with further action and several emails to zoe@iflorist.co.uk to get a refund on flowers than were not delivered on the due date. She's the only one who has actioned the complaint.





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10757LB CyberNet Entertainment Ltd [Durham]
Total claims:29
Did not receive product »13/01/201026/01/20101




I ordered a free trial of go white teeth whitening. Promotion stated that after 3 days from order you will receive a months supply at a cost of $US126.42 and credit card will be charged. This was acceptable however I still have not received the free trial or any product. it is now 27/1/10. I have tried to call a number in Australia (07 31234400), the phone answers with a recorded message saying that the call may be recorded for training etc, but then I get cut off. All I want is the product that I paid for. I would love a contact number as well so I can call them.

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10793SUP*SMILEBRIGHT 877-5947850 OH healthsmile 8668257477 [DEMOINS]
Total claims:9
Not part of the deal »29 dec 200927/01/20101
I wanted to TRY a teeth withener, but now I see they charged me 94.04 for it of my credit card. I did not agree for this. This is a rip off. I want my money back.




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10850www.bootsale-uk.com [ ]
Total claims:2
ugg boot returns not possible »January 1st 201029/01/20101
i contacted what I thought was a uk company as I wanted to order new Ugg boots from them in their sale. I e mailed to say that I was a uk6 but my present boots had a size label inside saying W8 did I need to order a size 8? They replied by e mail "yes thats correct. I ordered the size 8 and when they arrived they were a UK size 8. I asked if I could return them as they were too big. There was no return address on the box so I asked for the address. They sent me so many e mails saying that it was my fault and they would not take them back. When I examined the boots carefully I found that they were also faulty and sent pictures and again asked for a returns address They just say buy some more and we'll give you 20% discount.




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11344Limo Brokers LTD [Cardif]
Total claims:9
BREACH OF CONTRACT - WEDDING CAR DID NOT TURN UP »3/10/0917/02/20101




OUR WEDDING CAR DIDNT TURN UP! We made the HUGE MISTAKE of booking our wedding car with Limo Broker Ltd. We booked a Chrysler Limo with them for our wedding day 3rd oct 2009. We booked the car in April so plenty of time. We paid £51.75 deposit. We called them to confirm our booking on the monday before our wedding and they said everything was fine. It was booked to turn up at midday at my house. By 12:30 still no limo. We then made 3 phone calls to Limo Broker to find out what was going on and all they said was that they didnt know. They then told us it was lost, then they changed it to the car had broken down. Me and my 4 bridesmaids were 45mins late for my wedding and had to get a tacky black cab. It was also booked to take me and my husband to reception after ceremony, so we had to use taxi's as our wedding day transport for the day. It took me alot of phone calls (and i got the phone put down on me twice when i gave them my name)after our wedding and a month and a half just to get my deposit back. Customer Service was extreamly rude. No compensation YET but Im still fighting for it. Limo broker have since admitted that it was infact an admin error in the Limo Broker Offices for the reason of our wedding car not turning up, so they actually LIED to me on the day when they said it was lost and broken down. I WOULDNT RECOMMEND THIS COMPANY TO MY WORST ENEMYS!

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11151PRO BODY 866 407 5590 , 138 ROBINSON ROAD [hollywood FL]
Total claims:15
i did not purchase from this company »8/2/1009/02/20101





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11356yell.com
Total claims:12
Not a claim »18.-02.1018/02/20101


Would anyone who seems to be having problems with advertising they purchased on yell.com please get in touch with me. I may be able to help.

Jane Carroll
Senior Trading Standards Officer
The Civic Centre
Reading
RG1 7TD

email Jane.Carroll@reading.gov.uk



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16148 ZHISHITONGSHANGMAO [beijing]
Total claims:38
NOT AUTHENTIC UGG BOOTS AS ADVERTISED »12/17/1020/01/20111

I ordered Ugg boot, short, gray size 8 online on 11/19/10 as a christmas gift for my daughter. The money was pulled out of my bank account on 11/20/10, $121.39. On December 17, 2010 I received the boots, they are not gray ugg boots at all. They appear a blue and even purple color in areas. They are aweful and not at all what i ordered. It is obvious they are fake and this is a scam and I want my money refunded immediately and I would be happy to return this product to you. My daughter was so disappointed and I not only spent that money on those boots, I had to go and spend it on the "real thing" to get my daughter the uggs she wanted. Wow, had I known that there are companies out there like yours scamming people. Please expedite my return immediately and send me an email confirming this and advising how to return the boots or this matter will go even further and it is my hope to put you out of business this scam you are running!


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11991CLN*TEETHCS.COM+
Total claims:25
not ordered »17.03.201008/04/20101
didnt order any items only one off sample

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12058crazycameras.co.uk
Total claims:1
Goods not delivered »11/3/1014/04/20101
I ordered a Canon Speedlite 580EXii digital flash from this company's website, which was top of the Google search as the cheapest for this product. They have a .co.uk web address, although in the small print (which I only viewed afterwards!)it does say they are based in the USA. They charged my credit card immediately, and sent an order acknowledgement promising delivery in 5-7 working days. After 5 days, being unable to get a reply from their customer services number (apparently based in the Phillipines) I emailed to ask whether the goods had been dispatched. They then replied and asked for "a better number and time on which to contact me in regard to some details in my order", even though they had never attempted to contact me on the number I had provided (a mobile phone). After this, I have had an almost daily exchange of emails with them, with several different escuses for non-delivery, i.e. 'their system crashed', 'dispatch department were experiencing difficulties', 'your order is waiting to go into the shipping queue'. After 1 month I asked for the order to be cancelled, and my money to be refunded. They replied very quickly to say "your order cannot be cancelled, as it is now in the shipping queue, please check your emails for a tracking number in the next 24-48 hours". It is now a week since this message, and I still have no tracking number. For the last two days, emails to them have been bouncing back, and the telephone is never answered.


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21645finance face ltd [hagley]
Total claims:1
up front fees for loan not received »17/10/1122/10/20111
I got a phone call on. 17th oct.It was a loan company called finance face. Im gonna cut a long story short they said I could have 700 loan at £75 a month for 12 months but rather them take money out of my bank they told me to go and buy a safe cash voucher so I did.then I returned home with my voucher they called me back and told me to give them the pin code on the voucher they took my bank details so they could transfer my loan and that it would be in my bank in the next 10mins but she said she couldnt do the transaction while on the phone so she said she would call me back in 10mins max. She never did phone me back about 1\2 hour later I thought I would phone them back on the number she gave me 07031871516 this time a man answered but he told me that he couldnt transfer the loan coz it went passed the 10 mins but she never phoned me back so its not my fault then I told him I no longer want the loan and I would like my money back he said it would take 3 months to get my money back coz it was done by stupid voucher witch I have keep as it is my only proof of payment plus he asked me for another £75 then he would release my loan and then he would refund me the 2 payment. If I had two lots of £75 pound I would not want a loan at this point I was very upset as I had borrowed the money off a family member I never had this happen to me before I dont what to do HELP! Please.

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12141UNIFORM YOUR BUSINESS [Woverhampton]
Total claims:4
received nothing »6 Apr 201024/04/20101




Cap not received 18days later and still never had a response

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25646welcomeloansuk [Glasgow]
Total claims:11
Still Not Receiving Refund Since 24 May 2012 »24 May 201220/06/20121
As per my email with Craig from the customer services of Welcome Loans UK, regarding the refund of the loan application fee on 24 May 2012 which was sent under the email account of jasonng.nny@gmail.com, an amount of £71.20 was taken out from my account dated 27 May 2012. Again, loan application for the name Melissa Wi was cancelled on 24 May 2012 since I did not want to finish the long application, I am not happy with the amount deducted from my account and thus hoping for a refund.

Craig has mentioned on 24 May 2012 that I will be getting my refund within 14 days since then but I still not receiving that refund till now. Hence, Andrew from the customer services of Welcome Loans UK has suggested me to write to you for the pursuance of the refund which I still have not receive after 14 days since 24 May 2012.

Hope to receive the refund by end of June or I will pursue this through charge back claim from my bank according to advice from trading company.

Yours Sincerely,
Melissa

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12515New ID Burlington [Birmingham]
Total claims:14
Dishonest and did not return deposit »June 2, 201002/06/20101
I went in using a gift voucher that I had prepaid 25 pounds for. When I made my booking over the phone, I was asked to give 25 pounds for a deposit and was assured (I asked twice) it would be refunded. It was needed just to make sure I kept my appt. Thats what I was told anyway. I got my hair cut, make up done and then went for my photoshoot. First of all, the photographer was unproffesional and wouldnt back down even after I told him I was married. Second, I waited an hour and half to view my pictures. I met with Patrick. He showed me my pictures and started retouching them just to show me all the tricks he could do in Photoshop to make me look better. It was a few clicks here and there. He then went on to tell me about all the packages and tried to sell me a bunch of stuff. After I firmly said I only want the one free A4 picture, he got rude and hasty with me. Then he said I wasn't getting my deposit back because 10 went towards retouching (which I didnt ask him to do) 10 went towards turning my photo to black and white, and 5 went for postage fees. This is nowhere mentioned anywhere. Not even on the voucher. It is a scam when this company tells you "complimentary A4". Patrick then said "Guess we wont be seeing you" as I walked out the door and then threatened me when I went back to complain. If I dont get my deposit back, I would not hesitate to file some sort of lawsuit against this company for harrasment and false advertising.





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19428the perfume superstore [Leeds]
Total claims:13
Product not delivered/fobbed off and no refund. »9th April 201125/05/20111
I ordered Giorgio Armani White Red Edition 50ml Spray for him on the 9th of April 2011... The money was taken from my account but i have still not received my order!
I emailed them on several occasions, the first time i received :Dear Steven,
I’ve been looking into your order this morning and it appears there has been an error with the order management system meaning that your order has not been processed by the warehouse properly.

I would like to apologise for this and have arranged for the warehouse team to package the order up immediately for a dispatch this afternoon.

Kind Regards

Christopher
Customer Services
thePerfumeSuperstore


Still nothing...so i emailed them again twice, I then received: Dear Steve,
Thank you for your email, Unfortunately no one in the warehouse has had the common sense to inform customer service that they were unable to dispatch your order as requested. They have explained that the initial error that stopped your order from being dispatched has meant stock was not assigned to the order leading to an oversale on this item.

We are now awaiting new stock which should arrive on the 9th of May. Would you like to wait until then or would you prefer to cancel it?

Kind Regards

Christopher
Customer Services
thePerfumeSuperstore

I waited and still i didn't receive it, its now the 25th May nearly seven weeks on and they now don't even reply to my email.
i have sent six emails informing them that i have still not received my order and told them that if i did not receive it that i would be taking it further.
I have the copies of all my emails and there replies if they are needed as evidence.

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12938Michael Becker of Trusmadi at Ziraat Bankasi A.S.
Total claims:1
Michael Becker is a CROOK, do not trust him! »March 200813/07/20101

PLEASE PLEASE BE WARNED MICHAEL BECKER AUSTRIAN IS A CROOK!! Passport No. C0858582. In March 2008, he sweet talked himself to stay at my house for a month in the UK. He conned me into his scam life, he said he had a friend of his who was a banker in Ziraat Bankasi who had a lot of his money and he had the only access to it. Michael asked me to borrow £35,000, £25,000 of it for release money to get his banker friend out of jail in Bulgaia. Michael said to me he would give double the amount back to me as he would then have acess to his funds. I didn't have that sort of cash lying around so I asked a solicitor friend of mine to help, he said he would only lend to me if I put both of my houses up as security. At the time I believed Michael he is so convincing, so i got the loan for Michael and I went with him to Bulgaria, a couple of days later he got his friend out of jail and i wanted to speak to his friend about paying me back, Michael went through the roof cause i asked his friend about money, I realised Michael said to him it was his money. A week later still in Bulgaria, Michael is getting very tetchy as his friend the banker hasn't called him etc, where's my money I asked Michael many times, one morning he checked out of the hotel and left me with his hotel bill and mine, so i had to pay 2 weeks of hotel bills on top, i paid and left the hotel immediatley back to London. He sent me a text to say 'I won't turn my back on you, i will pay my debt', to this day he has not contacted me and hey guess what i lost both of my houses! Not a nice guy, if you are dealing with him in anything, banking, finance, restaurants, loans anything, walk away trust me, he is a scammer, crook, fraud!! Everyone is looking for him. You know who I am Michael. PH


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21653uggeden [N/A]
Total claims:11
Boots did not arrive »6th Sept 201123/10/20111
I ordered some Ugg boots for a present, a month in advance of when i needed them. They seemed ok, as they emailed to check they had the right address. I then heard nothing and no boots arrived. I emailed and they sent me a tracking number which did not work, when there where still no boots two weeks later, i emailed again and then a second tracking number was sent, again which did not work.
The most frustrating thing is you cannot communicate with them, they seem to have two generic emails that they send out, this email just says they are either checking your order, or they send the same tracking number.

i have asked for a refund but just get the tracking number email.
It is so frustrating!!!!!

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13239Bowden Publishing [Newcastle]
Total claims:4
Service not provided »5 Aug 201005/08/20101

Bowden publishing sold me a email marketing campain, they said they would send 5000 emails out every month promoting my products.

They did this for one month then stopped. the report i got showed that no one had opened the emails and they were all spammed. Every month they have taken £200 from our credit card. You can't get hold of this company by phone, so I reported to our credit card holder to stop the payments. Credit card company still haven't stoped the payments and we have just received 2 receipts amounting to £400 for one months worth of email shot, also attached to the receipts they are saying that we owe 10 more payments from now. They are forcing me to pay for a service which has not and is not being provided I have had to resort to reporting the credit card details stolen to cancel the card and stop all payments. I really donlt know where to go from here, can anyone advise what i can do ?





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23576 EPM YOUR-MONEY.TV [worksop]
Total claims:121
took money off me for nothing »3/02/201209/02/20121
They took money off me for nothing

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13657city executive cars [preston]
Total claims:1
chauffer abuse -DO NOT USE!!!!!! »03-09-201013/09/20101

I used this company on refferal of one of my clients. The process to order time and date was very easy, and booked in for a trip to Manchester Airport. Then it all went wrong!

It was first 25 minutes late for picking me up, when i started to worry. After numerous calls to a very unhelpfull person the Mercedes pulled up at the front door. I was then greeted by a scruffy looking man, who stunk of alcohol. I at that point wish i never go tin the car. The driver was speeding and running red lights. When i asked him to pull over so i could get out and call another taxi firm i was shouted at and spat at. At the next available moment i got out of the car and called the police.

Although i managed to get out of the car i had left my suitcase in the boot. Which had personal belongings in. I had to cancel my appointment in Bruge which cost my company a lot of money but worst of all, when i tried to call to complain my case had vanished. I have contacted the police who can not prove the case was there.

I have spoken to Amanda and John Wood on a number of occasions but each time i am greeted with abuse and told to f*ck off. This is NOT a company i would ever tell people to use. I would avoid this company at all costs!!!!

JOHN WOOD IS A LIAR AND A THIEF, Help me get my case back please.



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13721VIVID WHITE SMILE [Houston]
Total claims:17
not smiling now »2 Sep 201017/09/20101
On 26 August I was reading an article on-line about a special offer for a teeth whitening kit. A free trial was offered, with only post & packaging to pay for. The website suddenly announced I had signed up for the monthly programme - but that I had 30 days to cancel if I did not want to continue with it and gave me a UK number to call (0161 768 0100). My card was charged $3.87/£2.56 for the P&P. There was no email confirmation - so I have no more information on that either.
I didn't call right away to cancel, as I wanted to see what turned up. A package arrived from Order Fulfillment Service Centre, Box 229000, Hollywood FL 33022 around 7 Sept - posted 30 August. It was a bit bashed and one of the syringes was leaking.
I tried the UK number a few times - but it was unobtainable. When my bank statement came in, I have been charged a further £58.53 on 2 September.
I called the bank - and was advised to try and contact the company. Guess what - the US toll free number is not obtainable either - (00 1 888 869 2674) There is a list of various other international numbers - have tried a few of them and all the same - the call is cut off after a recorded message saying all "circuits are busy".
Searching on line I came across your website and can see others have had the same experience.
Have just called my bank again - they have sent a cancellation request to the bank which requested the payment - but I will only be covered after 31 days from today (17 Sept) so any further payments within 31 days will have to be honoured. Even after that they may take payments but the bank can recover those for me apparently.
Cancelling my card will not work - nor will closing the bank account - as the bank will be charged and will then come after me for the money!
So although it's £58.53 now - I am dreading another payment to be deducted before the 31 days is up....



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13792Songmaker [London]
Total claims:1
DO NOT USE SONGMAKER! »22/6/1022/09/20101
We bought my daughter a recording studio day for christmas from Virgin Experience Days last year and were told we had to book it through a company called Song Maker. From the first time we called this company we felt something was very wrong and all did not seem as it should. Not only did we have trouble getting to even speak to someone at songmaker to book my daughters experience, we were treated as though they had our money and were only interested in speaking to people who they could get more money from.

We eventually went to the "recording studio" and met a scruffy man (who was 25 minutes late) who told us that it was his studio and Songmaker were just an agent. My daughter did her best to make the most of it and she spent an hour singing in a dirty room while the scruffy man looked like he wanted to be somewhere else. At the end of the session we were given a supermarket CD and told that the studio did work for other companies but Songmaker were the worst and we should book back directly next time.

When we got home my daughter listened to her CD which was very faint and crackly. We again tried in vain to contact Sonmaker and after a week we caught someone who said that we had got what we had paid for and could not have our money back.

I have since found out that this company Songmaker has a bad reputation for pretending to be a big company but they are just a small outfit who just work as an agency. Do not use this company, and we will also not be going to Virgin Experience Days ever again!!






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13935Delightful Companions [Great Yarmouth]
Total claims:4
Another Company »August 201001/10/20101

For eveyones information Diamond Companions website has been shut down and they are now operating as Delightful Companions.
I set up an email address and pretended to want to be a member, Delightful companions were the only people to have the address. Guess what they replies to my email as Leading Companions telling me to be aware of bogus comopanies that ask for money up front.



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14114The Trade Price Group [RUGELEY]
Total claims:20
New Hot Tub NOT Delivered as at 14th October 2010 »18th June 201014/10/20101
Placed an order for a new hot tub on the 18th June, but all I have had is delay after delay. Stupidly, I paid the FULL PRICE (£5490) by check, up front for a quick delivery. The Company had kept in touch until about 10 - 14 days ago. I have tried to get hold of them by telephone and e. mail, but nothing. The phone lines of 01889 585151 and 0845 094 4668 seem dead. I feel such a fool.




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23478Agios Dometio [West Lothian]
Total claims:9
Skin Cream not recieved »30/12/11-05/01/1206/02/20121
I ordered 2 trialeye cream products at beginning of december 2011, following an online advertisement, agreeing 2 transactions of 97p and 95p.
When i received my january credit card statement there were 2 transactions to agios Dometio for £79.99, and 74.95, that i had neither authorised or received anything for.. I was then informed by my credt card compant of a further transaction of £51 to REJUVANEW EYE, company, again with no authorisation. I assume the companies are working together on a fraudulant basis.. My credit card company have advised me to pursue refund myself as they cannot do anything..I dont know what the next step is, so am looking for some advise please..

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14589We Fight Any Claim - formerly Beneficial Claims [Cwmbran]
Total claims:4
Refund of Monies for not doing as stated! »September 200915/11/20101
I made the mistake of applying to get a loan of £17000 written off as I had just been seperated and was at my lowest with trying to pay all the joint debt we had and the mortgage for a house i didnt live in - They mentioned a 100% success rate for a company i was with, without me telling them. They took more money than orignally agreed. I finaly got hold of them to be told that my loan was unenforcable and put through to the legal advisor who then told me that i was misinformed as they had received no paperwork, I resubmitted the paperwork and when i got through some months later i was told that the loan was enforceable and that i could not get a refund. I have done some investigation and found that they never applied to my company for a copy of the credit agreement and that the external solicitors never even got my details. HOW DID THEY DO THE RESEARCH BASED FROM MY CREDIT AGGREEMENT IF THEY NEVER HAD IT. So i now beleive they have obtained my money falsley in other words STOLEN. I am giving them a few more days to give it me back or i will be speaking to Gwent police again who will be more than happy to start an investigation against Mr.......... as i have a voice mail saying thay have done the work and letters from my creditors and their external solicitors to say they havent. I wont name the individual that stated it had been carried out just yet but he is in for a shock. So my advice is to stay well clear of We fight any claim formerly Beneficial Claims


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15120UGGOFFICIAL.CC/ UGG AUSTRALIA
Total claims:17
scam website - do not buy from here, they do not deliver »03/12/201011/12/20101
The boots on this website are priced extremely low claiming that this is a sale price. The website looks genuine as the images and set up are of a high quality. However when it comes to paying for a purchase you do not pass through secure payment procedures, or receive a confirmation email or any details of when the Uggs will arrive. The only information given is an order number: GGU followed by 4 digits. After I made a purchase of two pairs of boots (on separate occasions) I googled the website and found many bad reviews some claiming that the boots never get sent at all and those which do receive them claiming that they are fake if they do arrive.
After reading these, I went back on to the website and tried to 'track my order' this however required me to log in to my account, of which I was never asked to create upon purchase. I emailed the address given: likeitems@gmail.com and tried to ring the number 020 32981909 (which was obsolete). I don't expect to receive either pairs of Uggs and advise not to use this website, it should be removed from the internet and forced to give refunds.





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15203Uggboots-uk.com
Total claims:2
Order not delivered »25 Nov. 201014/12/20101

Following my claim about an order on UGGUK.COM site for buying a pair of boots, with debit on my credit card from Chongqing Lishan Tradi Shenzhen, I went to the Italian Postal Police and made an exposure against the chinese company. They told me they will try their best to identify them.. I hope to have my money back..!!!


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15364 ZHISHITONGSHANGMAO [beijing]
Total claims:38
Ugg Boots not received »4th December 201017/12/20101
I bought two pairs of Ugg boots on line and paid with my credit card. I have had no correspondence from the company and at this date (17/12/10) I have still not received my goods. This was a christmas present for both my daughters and if I find out I have been part of a scam I will be so angry but more importantly my daughters will be so disappointed. This company should be ashamed if they take innocent peoples money. I dont know how they can sleep at night. I hope they have a happy christmas at everyone else's expense.



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1557024 Supplements
Total claims:15
Goods not received »22 September 201024/12/20101
I placed my order on 22nd September 2010 and money was taken from my account by Paypal.The goods were not received after 18 working days, the maximum stated by 24 supplements.Following E mails 24 Supplements said they were having problems with their stocks but delivery was imminent.Goods still did not arrive More E Mails ,Told goods had been shipped Order Number 130581 Ticket no XNT-107753 November 19 th 2010 .Following further E mails I was told goods would be with me in days.Goods still not received and by this time Paypal said I could not claim because claim exceeded their 45 day claim period.It is now 3 months since I placed and paid for order.I am a pensioner and the amount of this order is 1 weeks pension.Please help me. Best Regards Mike Lange




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15936pureslim super acai and pure hoodia [finchampstead]
Total claims:2
want refund of money not authorised to take »12/01/201112/01/20111
I bought acai berry online while it was on a free trail and it said i would only have to pay for the postage which i paid and that no money would be taken but if i wanted more then i would have to pay but i haven't ordered more as i was dis satisfied with the product yet they took out 79.95 out from my bank without authoriseation.

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16270.ugggsaleboots
Total claims:17
ITEM NOT RECIEVED »13/1/201026/01/20111
i ordered a pair of ugg boots on 13th january i still haven't recieved them. i have sent numerous emails and had no reply to any of them. they SAID IT WOULD TAKE BETWEEN 5-7 working days. they took the payment out of my account on 15th of january.i paid by credit card. they were a present for my 11year old daughter. her birthday has been and gone. i just want my money back.

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19847So Special Enterprises [Cardiff Bay]
Total claims:20
2 perfumes not received »18 march 201120/06/20111
I CAN ONLY GET A RESPONSE FROM THIS COMPANY BY EMAIL, I HAVE HAD NUMEROUS EXCUSES AS TO WHY I HAVE NOT RECEIVED MY ORDER. I REQUESTED A REFUND ON THE 16TH OF MAY WHICH THEY AGREED TO AND ASKED ME TO WAIT 7-14 DAYS. I HAVE NOT RECEIVED THE REFUND AND THEY JUST CARRY ON MAKING EXCUSES.

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23317your money. tv [worksop]
Total claims:5
money what is not yours to take »31.1.201231/01/20121
well i went to the bank to you and get my rent money out to go and pay my rent and it was not there s i had to call my bank to see were it as gone and they have told me your money. tv has tanken it i was so upset i dont understand why they have taken it from me cos i have never hered off them untill do day so i have tryed to call them and not getting any were and dont know what do do all i want is my money back so i can pay my rent but can't now i am going to be with out a home cos off what they have done to me plz gave me my money back

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16884Youth Nutrition 8776192649 cy
Total claims:130
free trial not free » jan 18,31 201123/02/20111
I was on acaireduce and cleanse aware site free trial. I ordered the free trial. was supposed to be charged around 10$ per bottle, i ordered 1 of each. so I was expecting a charge on my visa of about 20$. on january 18 and january 31 i was charged a total of 220.84$ the name of the company next to the charges on visa statement is Youth Nutrition and the tel # is
877 619 2649. i am hoping you can help me get my money back. and also i would like to cancel any further charges and shipments. thanks Gina Vincelli

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16977www.UKPHONESALES>COM [SOLIHULL]
Total claims:1
not genuine goods »31/12/201028/02/20111

I bought this battery and it was not as the one showing on the website,I contactd them but they refused to replace it so as I bought it through Paypal I put in a claim and they said if I sent it back they would give me a full refund. There instructions wasn't very plain they said after I sent the item back that I would need a tracking number which I did not get,I have the post office receipt but that was not good enough for them. As it stands at the moment he said that he sent a replacement so I still have a battery which I don't,I have asked for proof of postage which he has not done. I am not a liar if he sent me another as he says it must have got lost in the post so he needs to make a claim to claim compensation. He has received the battery that I paid for so I am out of pocket.


Phoned this morning 3rd March because he has completely ignored my request for proof of posting,this guy is OUT OF THIS WORLD WHAT A LOOSER.


He said because I have put a claim in on this site he will not supply customer service until the claim is removed and then put the phone down(he hasn't got a customer service) that is why I am on this site trying to get him to play fair.


This is the worst company I have ever had the misfortune to deal with and I buy a lot on the internet,I have copied all the bad comments on this forum and due to the abuse he has thrown at other people I recorded his phone call to me which was BLACKMAIL.


I hope he enjoys his slot on WATCHDOG


 


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17001So Special Enterprises [Cardiff Bay]
Total claims:20
Not received goods »17 Jan 201101/03/20111
I ordered proto-col collogen tablets 3 lots for 62.89 with a free gift on 17th Jan 2011, but have received nothing.
Have emailed and received the odd reply from a Jody Palmer stating she will get my order out and let her know if I have not received it.
But still nothing.

My order number:6875766

Jody emailed yesterday and asked if I have received my order yet..heard nothing back..
I have phoned them and left voice messages and asked for a phone call but heard nothing.

Dominique Gipson

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17081London Beauty Institute/National Beauty Institute/Superficial [London]
Total claims:1
Extensions as part of the contract are not fit for purpose made known. »26/1/201103/03/20111
I attended the salon in Covent Garden for hair extensions to be added to my hair on the 26th January, within 2 weeks over 90% of these hair extensions had fallen out. These should last 2 to 3 months.
I rang the salon & spoke to Simon (I don’t know his last name) who said he would speak to Emma Bailey & ring me back. I left it but didn't hear back from him so I rang again & he said that he would need me to send him a photo of my hair as he knew this is what Emma would ask for. I took photos of my hair which only had a few extensions left in & looked awful & sent them to Simon.
I didn't hear back from him or Emma. I contacted them again to ask what was happening & received an email back from Emma saying that as "an act of goodwill" they would put more extensions in for me if I visited the salon. As I had to travel from Gloucestershire to London each time this would cost me at least £50 anyway but I was happy that they had agreed to rectify the situation. I then tried to confirm the date for me to have this done & again couldn’t get a reply. I eventually got a reply from Simon very late the night before (which I didn't see until the next morning) it was suggested I attend the salon stating that there would be an extra charge for putting in more bonds, despite the fact that Emma had already put in writing to me that they would be done as "an act of goodwill".
When I later told Emma that I was not happy to pay more money I started receiving abusive texts from her telling me to “get a job” and asking if I was a “toilet cleaner” & telling me not to ring or contact the salon again.
I have contacted Trading Standards/Consumer Direct & they have advised me that under the supply of goods & service act I am entitled to damages. This includes full reimbursement in the sum of £125 that I originally paid to the salon, the cost of having further extensions put in by an independent practitioner (£100) & my travel costs (£100) to London from Gloucestershire on the 26th January 2011 & again on the 25th February 2011 to have the replacement extensions, total damages due therefore amounts to the sum of £325. I have an independent hair extensions practitioner with years of experience who has already confirmed to me that the correct bonds were not used, this was done under Ms Emma Bailey's supervision, who was also heard to say in my hearing that the hair used had "been knocking around for ages".

On further investigation on the internet I have found other complaints against Emma Bailey who trades or has traded under Dream Extensions, Glamour Junkies, London Beauty Institute, National Beauty Institute & Superficial.

She has had action taken against her by Great Lengths hair extensions for advertising that she is an accredited practitioner of theirs, which she is not. I have spoken to great lengths myself & they confirmed this & knew immediately who I was talking about & said they get regular complaints about her.
I have sent her a recorded delivery letter (as advised to do by Consumer Direct) informing her that they have confirmed that I have a case for damages against her & her salon under the Supply of Goods & Services Act 1982 for the extensions that fell out, the replacement extensions & my travel costs for both the trips to London for these.
She has 14 days to reply but I doubt that she will to be honest. If she doesn’t I plan to take her to the small claims court to recover my money.
I am concerned about this woman’s practises because she is running an apparent beauty institute that offers training for everything from nails, hair colour, cutting, extensions, weaves, afro hair, you name it basically but I am not convinced from what I have seen & found out about her that she is qualified to do this but she is charging people thousands of pounds to attend these courses!
Through this experience & my enquiries following it I have unfortunately found out that the hair dressing industry is not regulated & that although I have absolutely no hairdressing experience or qualifications I could set up in business as hairdresser tomorrow. I find this quite shocking to be honest & think that the industry should be regulated ASAP!


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17117Postnet Ltd
Total claims:11
I paid an upfront fee of £49.95 and did recieved nothing in return. »08/01/201106/03/20111
I was told by this company that I would recieve a loan that I was looking for a car purchase and I have not got anything in return. THIS COMPANY IS A SCAM AS THEY TOOK MY MONEY AND I RECEIEVED NOTHING YOU WOULD HAVE TO BE STUPID TO USE THIS COMPANY.

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17223MYCATALOG973
Total claims:1
Not sure »Feb. 9, 201110/03/20111
Charged to my checking acct.

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17268Be First Marketing [Aston-Upon-Lyne]
Total claims:3
Taking money when not authorised »11/1/11 & 16/2/1112/03/20111
I had a call from someone claiming to be from Google in January.
He told me that they would using key search terms,run me an ad that would guarantee me at least 16 extra laeds a month.
I agreed to one month and that I would look at it at the end of the month to see if it was working.
I have never received an invoice or email of comfirmation from Be First Marketing.
After about 3 weeks I had no new leads and then had a phonecall off someone who did actually work for Google also trying to sell me increased search terms.
During his sales pitch he took me on a backwards search of my website to see how they could increase in roads towards my site,which I then discovered had none and found no proof of any work done by Be First Marketing.
I then received my monthly bank statement last Wednesday only to discover that Be First Marketing had taken another £118.80 out of my account.
I phoned Be First Marketing the next day and spoke to a lady there who informed me that I had been emailed by them,once informing me about how my ad was doing and again to inform me that they would be taking another monthly amount out of my account.
I told her that I have never received any emails or invoices and that I was never informed that I was entering into a monthly agreement or in fact who I was actually dealing with.
She wasn't interested and just kept saying that I had been sent emails.
Because I paid the initial payment by debit card I have now been forced to cancel my card so that they can't take any more money.
I have also emailed Be First Marketing but they haven't responded to my complaint.

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23691Britensure [Suffolk]
Total claims:17
product not recieved »14/02/1214/02/20121
I sent BRITENSURE an email at 11am. They have since responded with these two.

Our company is not a scam. Due to large orders during the holiday season,
we have been experiencing delays in our shipments.

We apologize for any inconvenience you may have experienced with our phone
customer service. We have been trying to improve it since the beginning of
2012.

Following your wish, we confirm the cancellation of your membership and we
are also issuing a refund of £6.95 since you did not receive the product.
You will no longer receive Britensure or be charged.

We hope we have satisfied your request and remain at your disposal if you
have any other questions.

Best Regards,

Britensure Customer Service



Dear kim,

We received your emails and claims regarding the Britensure Teeth Whitening.

A refund has been issued to your credit card ending with 6760. The refund will appear on your bank statement within 10 business days. If you have any further questions, please contact us at +44 (0) 808 189 0157.

PLEASE DO NOT REPLY TO THIS MESSAGE
All replies will not be responded. For questions regarding your orders, please contact us at +44 (0) 808 189 0157 Monday – Friday 9:00 AM – 5:00 PM.

Sincerely,

Britensure
Customer Service


It has taken them less than six hours to respond . I am so glad that I did not 'sweeten' the tone of my email as would normally do.
KIM

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17544???- Www.Actloan.Co.Uk [???]
Total claims:36
money taken out of account not authorised »21/03/201123/03/20111
we searched a number of loan companies and then noticed that this money was taken from the account on the above date we did not authorise this payment to the company we have tried to contact them to no avail

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18071Doubletake Studios [London]
Total claims:11
Double Take - Beware - they take money thats not theirs!!!! »7 April 201107/04/20111
I went along to a shoot with my friend and bought a package of photos worth about £600. Agreed to pay via direct debit and gave the girl my details,

Doubletake didnt take any money for about 2 months then decided to tell me that i was behind with payments (hang on i thought they were setting DD up???)

They forgot so i agreed to just pay via card each month which they would automatically take out of my account.... was ok for a while until i changed cards. I asked them to take my credit card details off file and gave them a different card which i agree to pay using......

They have now decided that they would like to take money from both accounts at the same time.... so im paying twice as much as agreed even though i asked them to remove the credit card from file they are still taking payments.

Customer services are crap and dont get any decent response as they are all completely THICK!!!!!

Decided i need to contact trading standards, financial ombudsman and possibly the press at some point to make all other young girls aware of doubletake and how awful they are!!!!!

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18145iflorist.com [Burnley]
Total claims:1
Flowers Ordered Not Received »April 3 201107/04/20111
I ordered and paid for flowers online, from my home in the US March 13 2011. The payment cleared March 14 2011. The delivery was for April 3 2011 to my Mother in Coventry England. The flowers were not delivered. I immediately contacted iflowers and after several emails received a response that the order would be upgraded and delivery would be at their next available opportunity. I told the I needed a specific date and they committed to April 6 the flowers were not delivered. I requested a refund and was told it would take 3-5 business days to process.

I reminded them that my payment to them was made during a weekend and took fewer than 24 hours to process. I have heard nothing since.

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18410lifestylestop
Total claims:13
Charged for receiving NOTHING »04/06/201114/04/20111
So I was reading up on the Acai Berry on http://purchaseacaiberry.net/ and it seemed genuine (NOT)
So I decided to order both Acai Berry Weight Loss and Colon Cleanse for CAD 7.95 each.
13 days later: nothing received and a credit card charge of 2 times 199,95 USD, which comes up to 399.90 USD.
THIS IS UNACCEPTAHBLE.
If you can get the offer for 7.95, that's is exactly what you should be paying and nothing more!!!
I don't want the pills anymore, I just want my money back or at the least a cancellation of everything.

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19474The Shampoo Shop [Maidenhead]
Total claims:32
i have not received my order and i have paid for it as well »8/5/1128/05/20111
i wanted to buy Moroccon hair oil and on every website it was over 30 pounds but on the shampoo shop it was for 28 and 99P for the shipping so i bought it thinking it would be here for next week but it has been nearly 3 weeks since and my order is not here i have written 3 messages to them no reply to make thing worse they have no number i want my money back

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19520EvansHalshaw Edinburgh [EDINBURGH]
Total claims:1
DANGEROUS FAULTY CAR STILL NOT FIXED AND NO REFUND CAR NOT EVEN 6 MONTHS OLD »20/03/201031/05/20111
I Bought a bmw 316ti from their garage with a 2 year warranty. The Car kept cutting out all the time and would lose power steering and breaking power. I reported it to them 4 months after buying the car. Diagnostics was done 2wice at their garage for free with still the same problem. Had to pay them £140 to send it to bmw to do the same thing as it’s not covered under warranty! for the ecu to be read and erased. Car came back with the same fault returned to garage for the 4th time supposedly sent back to bmw and they replaced the O2 sensor also tryed to charge me another £140 + £180 for the repair! The car came back with the same fault! had a big argument several times with after sales team and managers stating you sold me the car less than 6 months ago you need to fix it by law under the Sales of Goods act with the reply from both managers that "That’s not in our company policy so we don’t have to stick by it and I’m not aware of it anyway!" asked for a refund as trading standards advised and they said they would repair it as I wasn’t eligible for refund even tho they have attempted to repair 4 times now. It was booked into bmw again and no curtsey car was given so I was told to drive the car until bmw wanted it! Next day the car broke down at sheriff hall roundabout the police had to shut the whole round about off! I had to get it towed by the AA to their garage! Now I’m having to pay them another £460 to supposedly fix it again!??? after a conversation with a manager saying they would fix the car but i had to pay for the curtsey car!

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19730Sinspeed Ltd [London]
Total claims:3
problems not fixed / mistreatment of vehicle »8th june 201111/06/20111
Sent my '07' plate VW Passat TDi into Sinspeed on 25/3/11 to have diesel particulate filter (dpf) removed & re-map due to poor running of vehicle. Paid £650 for this work. After 2 weeks & 300 miles covered in it, the car was returned with poor running still apparent (car "hiccupping" on acceleration). Sinspeed re-collected car on 11/4/11. Had car for 3 weeks & covered approx 300 miles. Vehicle was returned running slightly better but was emitting blue coloured smoke on cold running / warm up. At their suggestion had car fully serviced by VW. Still smoking afterwards & was advised by VW technician to have Sinspeed look at car again. They re-collected car on 18/5/11. After 3 weeks & covering 684 miles in it, they returned the car still smoking, "hiccuping" badly again, in a filthy state inside/out with cigarette ash everywhere inside, several drink cans/bottles stuffed under both front seats, complete engine top cover missing & 2 wheels kerbed. I phoned them immediately after vehicle returned to voice my complaints to the manager of Sinspeed - with 2 further calls & to date, have not had the call back i was promised. I am now back at "square 1" with my car & severely out of pocket (9 weeks hire car charges, 1300 miles worth of fuel they've used in my car, £100 for engine cover, £100 to get 2 wheels refurbed, £50 to get car valeted). Arguably, 'just a refund' of the £650 job would be a small token

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19778So Special Enterprises [Cardiff Bay]
Total claims:20
Not recieved goods »Friday 13th May 201015/06/20111
Hi,
I ordered online a Transformulas Eye lifting Gel, payed by my debit card the value of £19.20, which has also been taken out of my bank account. I have emailed them twice and have not got a response. I would like my money back, i am very dissapointed
in this company.

Authcode - 013469
Reference - 27-2-863769

Please can you help me i can't afford to loose this money.

Kind regards
Jeannie

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19869Shanghai Yu Zhi Trading Co, Ltd
Total claims:8
Wrong Shoe - Not Birkenstock »6/21/201121/06/20111
I order a pair of Birkenstock Sandals Soft Footbed Antique Dune Leather Arizona for $80.30. They are FAKE Birkenstock. The transaction came through as BJ Jiahexin Investments Li Beijing 00. They charged me 83.56 and then an additional 0.67 was added for currency conversion. Did not know this was a sight in CHINA!!

There is no address to ship back or contact. No invoice came in the BROKEN/SMASHED box.

I have emailed the contact email with not reply - SCAM!!!

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20002Highway HGV Training & Recruitment LTD [Chelmsford]
Total claims:5
Training and Job not Provided as guarenteed. »25/10/201001/07/20111
I paid for my husband and son to do the class2 training and was promised a job for my son by mid November 2010, still not employed. After many emails and calls all ignored we got a email from John(owner) saying the company is closing but he will honour the agreement we are still waiting for any further news. Tom also promised he will get one free and refund me but also no refund. This company has more than one address so one cannot confront them.

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20128one debt solution [halesowen]
Total claims:11
debt not delt with »27 march 201011/07/20111
i went with one debt soultion back in march 2010 told me sort my debts out said first month token payment would be payed and would get monthly statment which i havent had to ask for found out resently that one of me creditors hadnt resieve payment at one from this company i wonder how many havent resieved anything as no token payment seems to be payed at all so ive payed over £2,000 for nothing which has been helped to pay debts not happy at all

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20165bt websites bradford [spalding ]
Total claims:1
a nother bt website rip off »june 2011/july 201113/07/20111
press release for thursday


Andrew peacher
long sutton
lincolnshire
pe120hu


01945 440725 07827731060


Hi,


i was wondering if you could post a story do a interview live or recorded or blog our siuation on your news service reference rip off britain by bt websites and bt customer street ufindus.


I am a family man carer to my very unwell wife i am on working tax credits and wife on disibility income and i have tried a bit of self employment via a website or 2 and man and van removals our children are in care and we feel bt should not target vuneralble people with miss selling lies. We are still with bt phone and broadband but want to warn people to be aware of very strong bt websites not customer street as we believe they are no longer harsh sales pitches that go on and on as if you disagree it takes weeks if you agree you are in so much debt.


OUR Bt Hell Andrew Peacher and Joseph Kreft Bt Customer Street and Bt Directories Bradford
Tel 01945 440725 07827731060 Andrew
Joe 07970784958


Dear Sirs,

Bt Customer Street
My business partner joe kreft and i have been with bt customer street based in Lancaster and paid £700 pounds plus for a website and to date as we left the directories side no one offered to keep the site on cd so we had to pay for a nother one we used the same domain name www.homemovingquotes.co.uk This 2nd site costs £2000 to do as the previous site was promised by sales with a database infact they lied and no database given so we had to go else where.


We also got the bt directories at a large cost of £100 pound a month and all the stats showed this did not work for us but as promised we had to try to believe after many account managers complaints made we gave up.


Bt Websites Bradford
Know 6 to 8 weeks ago in early june bt websites sales man syed haider has again done it all again same miss selling sales pitch like bt customer street whats really unfair spooky sad you call it what you like

he said hello mr peacher i believe last year from our records you was missold a customer street website and directories package i can help etc etc

He gave me days of sales calls i wasnt happy but i finally gave in as syed haider promised me a call with head of billing and him and me and partner joe to agree monthly payments to what suited our budget this was agreed by email as early as 17th june

And this went on and on untill 12th july when we was told all this was not possible. we have emails to prove all this and bt calls to us if they check the bt calls to us. The sales man syeds mobile records will prove the constant contact to us making us believe we was geting the websites x2 that we was offered he knew his calls wasnt traced recorded by bt as he used his mobile little did he know skype mobiles can do this so we got him.


Whats confusing to me is why syed haider and james weaver bt sales and website designer kept us hanging on for such a long time we told them we wanted a billing arrangement first before site was started i think they was on a wind up as they knew customer street had ripped us off.


The website cost for www.isawyousawme.com it started off as a 1000 pound sale then £2700 then £5200 plus vat at all times before any contract was signed i asked syed and told syed i was on working tax credits and any large bills would have to be paid back at a agreed amount before the work started syed informed me dont worry we need the development to start then we get the billing manager from bt websites to sort out the agreed figure this information i know find to be untrue john floren syeds team leader on the 12th july.


This was posted as a example of what we could say to the world with bt websites sales pitch and miss selling recordings we hold
http://youtu.be/eoqF2SljF5I


We will publish the full recorded sales calls when we have been given media attention first at no cost to anyone we will give you them for free.



COMPLAINT BY BUSINESS PARTNER CURRENTLY NOT BEEN ACKNOLEDGED BT BT WEBSITES



Hi,
I'm led to believe that you deal with any complaints about B.T. customer service.
My business partner, Andrew Peacher, and myself, Joseph Kreft, have had the misfortune to deal with a catalogue of broken promises TWICE.
First with that misleading, promise breaking outfit Sesame Street. I swore that I would never touch B.T. again after that fiasco. You gave us an off the shelf site with no seo after a multitude of promises to the contrary. Please check the history of Homemovingquotes, I'm sure you'll be impressed.



This time round your "sales" machinery went into action again. Endless promises about costs and functionality and the absolute rubbish about trying to make up for the last costly farce. Unfortunately we fell for it again.
Listen to any recordings that might be left of isawyousawme discussions.
We were working with another party on this project but Sayed sweet talked us round. We can't go back to that developer and have wasted nearly 2 months. You have now informed us that you can't complete this job. You haven't started a far as I'm aware !


I really hope there is someone with a bit of business integrity and pride left in B.T. and I hope that it is you.
Yours
Joe Kreft
SOMERSET
07970784958

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20306future kitchens Manchester [manchester]
Total claims:31
Unfinished delivery of products and fake credit note, obtaining goods from us by deception of this »This company is a complete disgrace and should be closed down immiediatley, we ordered new doors and two fitted units including new work tops, when all delivered doors were okay, work tops and breakfa26/07/20111
We were simply looking to replace doors, and add one extra larder unit, we contacted this firm, who sent a suveyor out to see us, he completed all relevant steps and we added some work tops to our order including a new breakfast bench, we paid the cash deposit, and the units were delivered, Then the disaster happened, The doors were ok, but every other product was wrong, did not fit and was even warped, We then tried contacting the firm, and the most ignorant group of people you have ever spoken to would answer, and leave you hanging on the phone, then just hang up, no satisfaction whatsoever from these ignorant people, then out of the blue a surveyor turned up, agreed our complaints left us a document stating that and said we would be compensated, again nothing, then a phone call saying we would be given a credit note, to the value of our claim, and they would collect the damaged and unused units, this happened, and the so called credit note left, no phone number etc, so when i have tried calling the company all phone lines now disconnected, This company are a disgrace, and need naming shaming and prosecuting

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20385CASH GENIE [IPSWICH ?]
Total claims:4
TAKING PAYMENTS FROM A DEBIT CARD THEY HAVE NOT HAD AUTHORITY TO USE »30 JUL 201130/07/20111
I am in dispute with Cash Genie. I paid the amount I borrowed in full, but, they said I hadn't done this. I refused to pay anymore and they have continued to charge interest of that account. Today I have gone into my bank account to pay my mortgage to find there are not enough funds. When I checked with my bank they have said that Cash Genie of debot these funds from my account on a card which I have never given them permission to use. They haven't even informed me that they were doing this.

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20684ghdcentre.com [london]
Total claims:7
Order not received unable to contact »13/08/1122/08/20111
Hi i ordered from this website last weekend said ghd's were
£65 was charged £77.92 have not received order as yet but order
has been shipped, bit concerned as have received emails from
banks including my own bank asking me to confirm security
details have tryed to email company but have had no reply
can you advise me what to do ???
Thanks
Madeleine Auchie

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20774act loan
Total claims:25
Taken money for nothing »27.08.201131/08/20111
I registred for loan at few companies and some actloan co uk unexist company took from my account money...twice...is the end?Today sombody take from my account more than 50 pounds again...is them again?I will see but anyway a I want back my money(69.95) but how?Can somebody help?

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20804Rawdon Motors [Nr Leeds]
Total claims:2
Do Not Use Rawdon Motors »July 201102/09/20111
Rawdon motor's. Do not use this cowboy outfit.
July 2011 We Agreed a price for a car, we were provided with a written agreement, and paid a deposit for the car.
When we went to collect the car, they became threatening and demanded more money and refused to return our deposit.
They Ignore any correspondence you send verbally or written.

If you have been ripped off by Rawdon Motors or managed to avoid being ripped off by Rawdon Motors make sure you notify trading standards. 08454 040506


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20922unsecuredloanscompany.net [stockport]
Total claims:2
application on aloan i have not recieved »july 201109/09/20111
i applied online for a personal loan to consolodatemy debts as i struggled through my maternity period. i applied online and recieved a phone call telling me i had been accepted but needed to pay £69.99. i proceeded to argue with the lady that call me as why i had to pay and weatehr this loan was real and i had been excepted, i refused to pay the amount and see went to speak to her supervisor who said that i could pay £40.00 on that day and i was to log into the online service and that would give me everything i needed to continue with the process i paid for. i receieved an email throught the site to say i had been declined i asked for a refund as they had not produced the loan.

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20939gobootshop.com [shanghai]
Total claims:4
ugg botts not delivered »30/08/201110/09/20111
i ordered a pair of ugg boots from this company two weeks ago for £62.21 and have not recieved them or any correspondence . i have sent an email but had no reply

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21073The Shampoo Shop [Maidenhead]
Total claims:32
Order not delivered despite e mailing many times »29/08/1117/09/20111
I placed an order on 29 August and the money was debited from my account on 31 August. I have still not received my order despite them quoting a 7 working day turnaround. Despite sending 4 e mails I have not received any response from them - the web-site does not give a phone number so I am stuck. DO NOT USE THIS WEB-SITE.

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21085one debt solution [halesowen]
Total claims:11
Debt NOT delt with!! and NO service received »19 September 201119/09/20111
We changed to one debt solution in October 2010 and were told by the company at the time that we would received monthy statements from them with updates which we haven't. I have received ONE letter from them in 11 months about ONE account and thats all. I don't know what they have done with our money as they sure as hell did not pay anyone. I have called many times trying to find out what is our financial situation as we were not receiving any statements and till date I have not received a CLEAR answer! I have written 4 complaints letters to the company and have not received one letter back from them, they did not even reply to my complaints or responded to them. I have called to speak their customer service as I wanted to know what was going on after I have send these letters with no reply or response???? I was not put through to anyone at the day I called I was told someone from the managerial appartment would give me a call in 10 days, 10 days has now passed and I still have not heard from anyone. No one called back, we don't know what they have done till date with the money they have received from us or what is happening to our accounts that we passed on to them. One debt solutions customer service is APPALING to say the LEAST! I am very dissapointed and feel that they have taken money from us and have NOT delivered a service at all.

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27171quality engraving [kent]
Total claims:2
Order not fulfilled »26 September 201229/10/20121

Purchased dog tags through www.bestpetidtags.co.uk (Trading as Quality Engraving), on 26th September 2012, waited 20 days but received nothing. Tried phoning & emailing, but received no reply to either. Land line telephone number is out of action, mobile number goes to voicemail.


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21190KitchensUber .co.uk [Manchester?]
Total claims:6
Kitchensuber is nothing short of a scam »13/09/201125/09/20111
I called kitchensuber and they sent round a representative who attempted to design a new kitchen for me. I was bowled over by the low price, but this was low for a very good reason. Anyway, they sent round two fitters of Polish origin, both of who appeared to be very friendly. The problem is that they have turned out to be equally incompetent and one of them could barely speak English, which made communication extremely difficult. The kitchen is of very low quality and the way they have nailed it in means that there are internal chips all over the place. Also, I ordered a specific colour and when the kitchen came it was a different colour and wood type altogether! They have failed to send a work surface and because the fitters said that they could only work for 2 days, I was obliged to buy another. Also, they have not sent a couple of panels. The fitters have refused on several occasions to come again or have simly not been available, but have not reappeared. I have tried numerous times to ring kitchensuber, but the phone is almost never answered. On the couple of occasions that it has been answered, the person on the other end has told me that it is only a call centre and then has been rude and unco-operative, or has simply hung up! I cannot cook, as I am afraid to use the cooker because this might impact on my claim. My kitchen is a half-completed hole and I am getting ill from the stress and the knowledge that I may have lost quite a lot of money. The claims court now beckons if I can get no other resolution.

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21313uggeden [N/A]
Total claims:11
uggs not arrived »01-09-201104/10/20111
ordered weeks ago, no reply to emails and no sign of my damn uggs, which im starting to think are fake anyway!

ive emailed them 3 times with no response to any of them, contact name is Carol, clearly Carol does not like to reply to people.

ive emailed them today asking for my money back, but im not gonna hold my breath!

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21467Essence Store [not known]
Total claims:20
ITEM NOT ARRIVED »10-10-201111/10/20111
MY ITEM HAS NOT ARRIVED. ABSOLUTELY DISGUSTING SERVICE. QUICK ENOUGH TO TAKE THE MONEY BUT NOT THAT KEEN TO ACTUALLY GIVE IT BACK. NO CONTACT FROM ANYONE BY EMAIL OR ANYTHING. THE WORST COMPANY EVER, JUST A TOTAL FRAUD AND NO-ONE HAS THE GUTS TO FACE CONSUMERS LIKE US. PEOPLE THAT START UP WEBSITES LIKE THIS NEED TO BE LOCKED UP. THIS WEBSITE NEEDS TO BE TAKEN DOWN. BEFORE ANYONE ELSE GETS SERIOUSLY RIPPED OFF.

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21802Nutraslim and Quick Detox [Doagh]
Total claims:7
returned goods not recieved refund »06/09/201102/11/20111
I sent off for a free sample of slimming tablets, both nutraslim and quick detox, I realised that they were rubbish so rang to cancel the order I was told that I had successfully cancelled the order for both nutraslim and quick detox and that no more money would be taken from my account,two months later £59.99 was taken from my account when I contacted them they told me I had cancelled the nutraslim but not the quick detox and I would have to return my free sample before they would refund my money, having sent the product back by registered post I waited for 2 weeks still no refund so I contacted them again they tried to say that I had not sent the product back but I had proof that they had received the parcel on 06/09/2011 so the person I spoke to said it would take 5 weeks to refund the money im still waiting.

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22010swinton car insurance [blackburn]
Total claims:13
Fully Comp Policy - discovered not insured »12/11/201113/11/20111

My husband is an HGV Driver currently working in Invergordon. The car policy was due for renewal at the end of August. We changed the car policy from our usual insurers to Swinton in 2010. The renewal Swinton sent us in 2011 was expensive and after running quotes through the comparison sites came up with a much cheaper policy with "Swinton". Contacted the branch who said they could not match the quote and had to take it out over the internet. I did this and when the documents arrived they clearly stated on them "Lancaster Branch" with their address and details. My husband has only been home 3 times since the policy renewal. Whilst working my husband used a work colleagues vehicle to go and do some shopping. Checking that his colleague was fully comp and he was he presumed that he was covered to drive any car third party. He was given a producer by the Police and duly took his insurance to the local police station yesterday to discover that he was not insured to drive another vehicle. After speaking with the branch they said that had he taken the policy out with them direct they would have included insurance for other vehicles but because he took it out over the internet they do not add it on, yet the policy documents have come from Lancaster branch and if we wish to make any changes we have to do it through Lancaster branch. Lancaster branch have rung me on numerous occasions offering us policies for life insurance and breakdown cover which are free for 3 months but it is up to us to cancel after the 3 months. My point is that everything goes through Lancaster yet because he didn't take the policy out with Lancaster branch because they couldn't match the price!!! he has now been charged with driving without insurance. This will now have a detrimental affect on his driving licence, insurance for years to come and also and most importantly his job. The branch never pointed this out to us just told us to take the policy out over the internet. Having always held a fully comprehensive policy and always having the ability to driving other vehicles under the policy it should be made very clear by the insurance companies that this is not included. The Police Officer who dealt with my husband said she had caught out with this as well.


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22011cigs-sale.com [Jean- Saint Barths]
Total claims:4
order not received »03.10.201113/11/20111
I ORDERED ONLINE 600 CIGARETTES ON MENTIONED SITE ON 03.10.2011 AND TODAY 14.11.2011 I STILL NOT RECEIVED MY ORDER .
ON THEIR WEB SITE THEY DAIS THAT A ORDER WILL BE DELIVERED IN 20 DAY.
I MAIL THEM 2 TIMES AND THE SAID TO ME THAT MY ORDER WASN T EVEN POSTED BECAUSE THEY HAVE SO MANY COMANDS, ORDERS THAT THEY CAN T FACE IT.
I KNOW THAT I LOSE MY MANY BUT I WANT THIS TO BE READ BY ANYONE WHO WANTS CHEA CIGARETTES!

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22799ticketuk.com [London]
Total claims:1
www.ticketuk.com DO NOT TRUST THIS COMPANY »27 June 201103/01/20121
Bought "Take That" tickets as a gift for my sister in October 2010. The Concert was on 27th June 2011. Ticketuk.com took my money and then avoided any form of contact. I rang them, emailed them and I even got the hairdresser who worked next door to go into there office and ask them to ring me.... Nothing. Tickets never ever arrived. I lost money on Hotel rooms that were booked for the concert. Luckily ticketuk weren't big enough to argue with Barclaycard and I got my money back for the tickets. However they never compensated me for the Hotel rooms I had to pay for or the disappointment of everyone thinking they had tickets to a sold out Concert. AVOID THIS COMPANY AT ALL COSTS. THEY TAKE YOUR MONEY AND THEN HIDE. I have googled them and other people have had similar experiences.

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22489Doubletake Studios [London]
Total claims:11
DEPOSIT FOR PHOTOS NOT REFUNDED »8TH NOVEMBER 201110/12/20111
I WENT FOR A MAKEOVER AND PHOTO SHOOT ON 8.11.2011 AT THE STUDIO 3 MARY ANN STREET BIRMINGHAM. I BROUGHT 7PHOTOS ON A DISK AND WAS PAYING 388.00 OVER 24 MONTHS WHICH WAS 15.28. I HAD TO PAY 20.35 UP FRONT ON MY DEBIT CARD. I WAS TOLD THEY WOULD BE DELIVERED BY 20TH NOVEMBER 2011. WHEN I DID NOT RECEIVE THEM I PHONED THEM AND WAS TOLD THERE HAD BEEN A DELAY BUT I WOULD RECEIVE THEM IN 7-10 DAYS. I WAS GETTING VERY SUSPICIOUS BY NOW. ON THE 5TH DECEMBER I RECEIVED A LETTER NOT TO MYSELF BUT JUST TO CUSTOMERS OF THE COMPANY STATING THAT ON THE 15TH NOVEMBER DOUBLE TAKE HAD GONE INTO ADMINISTRATION THEY SAID THAT MY ORDER HAD BEEN CANCELLED .AND THAT I COULD GET ANY MONEY MONEY I AM OWED BACK ON THIS DAY AND ALSO SIX MORE TRYS ON VARIOUS DAYS I HAVE STILL NOT SPOKE TO ANYONE AND NO ONE HAS REPLIED TO ANY OF THE MESSAGES I HAVE LEFT REQUESTING A REFUND OF THE PAYMENT I HAVE MADE . I WENT ONTO THEIR WEBSITE WHICH IT SAID THAT ANYONE WHO ORDERED PHOTOS WOULD GET THEIR ORDER BY THE 8TH OF DECEMBER. BUT I STILL HAVE NOT RECEIVED THEM AND DO NOT THINK I EVER WAS GOING TO RECEIVE THEM. I AM VERY UPSET THAT I PAY MONEY TO HAVE A PHOTO SHOOT THEN PAY A DEPOSIT FOR MY PHOTOS WHICH I DO NOT RECEIVE THEN I GET IGNORED THIS STUDIO HAD MY FULL TRUST AND THEY PROMISED ME MY PHOTOS WOULD ARRIVE .

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23012 EPM YOUR-MONEY.TV [worksop]
Total claims:121
taken money out of my child tax left me with nothing for my kids »13-01-201214/01/20121
i had went to get my child tax credit out for my childrens food drinks nappies etc and to realise £67 had been taken and left me with hardly anything left i am a single mum of 2 on benefits and had to litrally buy nappies wipes n baby milk n had nothing left for food for my daughter or myself was so angry and upset and i had rang the number i had been givin n they litrally told me nothing the can do was so upset my this.

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22666fast canvas prints [fastcanvasprints]
Total claims:13
Item not recieved / No answer to questions »04/12/201222/12/20111
I purchased from fastcanvasprints.co.uk on 4/12/2011 choosing up to 7 days to receive my item. As like everyone else, I have E-mailed them with no answer, The phone number is only available before 13:00 hours week days, so I called them and was number 9 in a queue then finally got to the end to be told the mail box was fully / an error occurred.
I have logged a complaint with Paypal, and have also tried to contact the number on paypal ( +44 1312081858) but the line goes dead.

The payment was made to Toye Graphics limited so i looked that up and found another Edinburgh based printing / graphic design service on http://www.toyegraphics.co.uk/ with a contact number of 0800 228 9295 which also is no longer in service!

The company number for toye graphics shows as SC357632. But no company number for fastcanvasprints.

I intend to take this as far as I can, Small claims court if needed!

I have copies of the purchase E-mail, Paypal confirmation Email, and the E-mails I have sent requesting an update on my purchase.

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22943 EPM YOUR-MONEY.TV [worksop]
Total claims:121
taking money without notice »10/01/201210/01/20121

i was filling an online form in & didnt even know that the above company had taken any money not until i was at the cash point trying to withdrawl money & NOTHING. This company should not be allowed to trade


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25748J R Tetley Low Loader Hire [Cranleigh]
Total claims:1
Will Not Pay »Ongoing26/06/20121
My partner was sub-contracted bt J R Tetley Low Loader Hire for over 5 months starting in november 2011. In early January 2012 he recieved 2 payments totalling approx. £2000, since that time he has not been paid anything although the company have admitted in writing to his solicitor that they owe him for the work.
They have increased the amount that my partner owes them, backdating invoices and making up absurd claims of damage and loss of customers to which they cannot and will not provide any proof although they have been repeatedly asked.
They now claim that although they have been paid in full that they cannot afford the payments, and will not make any payments to my partner. This is causing his business to be in danger of going bankrupt as he is a small one man band business.
He has gone through a lengthy dispute with the company costing more money and time, but J R Tetley are unwilling to come to any agreements about payments, disputing invoices that my partner has sent to them, and generally being as awkward as possible.
They have used other companies names saying they have lost work from them, although upon investigation this is not the case, they have stopped using J R Tetley because of HIS poor timekeeping. They have also slated my partner, saying to mutual friends that they will 'BRING HIM DOWN'.
This company is completely untrustworthy, how can a company who claim they have no money buy a brand new truck with a custom paint job and be able to afford to go to rallys' and shows instead of working.

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23958More Financial limited [scotland ]
Total claims:6
Loan not wanted at your rate.. »02.03.201202/03/20121
more financial phoned me three weeks ago.They offered me a loan and said i would have to pay a fee.I said to them over the phone that i could not afford to pay that amount and to forget about it.


Next thing i know is they have taken the funds out of my account..I have a family to keep.

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24478 Cash Finance Direct Ltd [Stockport]
Total claims:47
Fee not explained »05/04/201207/04/20121
I was seeking a loan of £300 just to tide me over.
I received a text from EMMA asking me to ring a local rate number this I did. I spoke to a man named Daniel who asked/confirmed some details and gave me a premium rate number and said it would cost no more than £22.00 which would be refunded. At no time during our conversation was the £69.99 discussed.
I didnt ring the premium rate number I wanted to borrow money not pay more money out.

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24973Top Engraving [Kent]
Total claims:11
Goods Not REceived »26 April 201209/05/20121
I ordered a brass dog tag on the 26th April 2012, I am still waiting for it to arrive (two weeks later). I have sent an e-mail and left message on answering machine to no avail.
I have also tried to check up on their 'so called' awards, and I can't seem to verify these at all.
I would just like to bring this to peoples' attention and stop people from purchasing from them!

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25038Be2 [Dr. Robert Wuttke]
Total claims:7
Money taken from account when not asked »11/05/201212/05/20121
I was on a website called wgt (world golf tour) which is full of legitimate adverts , that when you watch them you are rewarded by getting points which allows you to by new clubs and other things. I also noticed they had surveys and other various websites like gambling and dating sites which gave you more points when you signed up. I noticed this one in question (Be2) had a ten day FREE trial premium membership that you could cancel at any time so I signed up to gain the free credits in wgt.
As soon as i signed up for a so called free trial be2 took almost ninety pounds from my bank of Scotland account. I received a phone call at 10:38 12/05/2012 from the bank saying they noticed something strange had happened. After discovering this I have tried all day to no avail to get anywhere with these scammers. I have sent a message to wgt warning them about this company but i feel like be2 have no intention on giving me my money back. Please can you help?

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25111Global Ticket Market
Total claims:4
PAID FOR TICKETS NOT RECEIVED »01 May 201216/05/20121
I bought two Champion League tickets from this website, Daily I have been promised that they are coming, will be despatched by courier. Today 16/5/12 I have been told that they are unable to provide me with tickets. I paid by bank transfer (big mistake) so I have asked them to transfer money into me account immediately. First I was told this would happen in 6 days, then 10 days now received email to say 30 days. I do not trust them. Please help as I feel after this final GTM will disappear

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25118Ms. Xu [ShenZhen, Guangdong]
Total claims:1
PAID FOR A TABLET NOT SENT »2011123017/05/20121

On 28/12/2011, I ordered a Samsung tablet and paid via Moneygram transfers (MoneyGram's Reference Number: 36694885/Send Amount: $ 378 / Beneficiary: Zhu Jiahua / Message: Order number 201112815401110/Sender's Name: Jose Luis Afonso CF / Sender 's Country: Angola) to the company Wholesale Electronics, Ltd. based in Shenzhen, China, registered in the Companies Register of Hong Kong (Certificate of Incorporation # 1189292 issued on 30 october 2007) - website - www.buyonsalechea.net. I got a a fake track number EE708864942CN but the order did not reach the destination. After 1 month of waiting, I tried to find out the delay in sending it and received any reply. After searching the sites such www.ems.com.cn and http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do, found that the track number wich was given did not correspond to my order and was delivered by mistake in LA, California to name someone APAULINE on 20 January. The order was delivered to different address than indicated by me and received by another person. I post several times in the Testemonials related post, but my complaint for bad service was never published by the company.Despite numerous attempts of contact with this company or its relative's, no one answers my emails or explain to me what happened with my order. There is 5 months ago that I continuously send emails to these addresses (support@buyonsalecheap.com, and After-Sale@buyonsalecheap.com and Shenzhen@buyonsalecheap.com), but no one deigns to answer me or explain whatever it is. The service has a online customer support 24 hours a day that can be also accessed via live chat MSN or Yahoo), but for me is always offline.Someone could help me to receive the ordered product or refund the amount paid? What authority should I turn in China to report and complain about bad service by this company? I tried to contact the CCA (China Consomer Association), but nobody knows the contact email from this institution. I'll be appreciate your help.


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25262greenleaf finance
Total claims:42
unothorised withdraw from bank account »26.5.201226/05/20121
The above company withdrew £39.99 from my bank account on 26.05.2012 without any authorisation from myself,have been unable to contact them in any way to get a refund in any way This transaction has caused great hardship as it has caused my account to go overdrawn.
Any help would be appreciated many thanks.

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25272myloans
Total claims:35
myloans take money for nothink »17may201227/05/20121
ref.1361394956600 bcc. where to start. angry, hurt, in more debt than i was befor i got intouch with theys con artists .if i had taken money out ov sumones account without them knowing that whould be theft. yes/no. we all know it would be so how are they geting away with it time and time again. they do nothink but hide behind a computer telling lies and promising you help. all along they are just after the last bit ov money you have left. and they just keep tryin to take this fee time and time again till they get it they try for days and days till they get what they want. buy this time you have filled hours ov paper work in.to be tolt they carnt help you.pointless and worthless day light robbery. i carnt see how they are still trayden there must be a law against this kind of thing.plz help me get my money back. thank you

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25970embroidered image [Blackpool]
Total claims:6
DO NOT USE THIS COMPANY »21 June10/07/20121
We are a large motorcycle riding club and having recently lost our local embroiders decided to give Embroidered Image a try. We asked them to provide a single patch as a tester for us. Unbeknown to them, if the patch and service would have been of good quality then they would have secured a bulk of our business.

Having ordered a patch on the 21st June 2012 there website says "Providing your logo meets our requirements, our design team will manufacture your logo for your approval within 3 days". The three days come and go and no phone call or email, so we ring.....no answer just a voicemail....we leave a message for them to call us back.....nothing. It is now the 10th July and we have tried ringing them numerous times without getting someone to answer the phone and have also sent them e-mail messages either via there contact page or by our own systems and yep you guessed it NOTHING!!

Trading standards have been contacted and surprise surprise they already have a file on this company. My advice is to stay well clear of this company and go somewhere else. It's just a shame that you unfortunately only find sites like this AFTER you have been burnt!

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26064salvage spare finder.co.uk [Cleveland]
Total claims:3
fraud website, do not give them money »18 june 201217/07/20121
i have purchased a car from website called salvage spare finder.co.uk and i think i got done. I payed for the car 4 weeks ago and still didnt get the car. Some one told me about the website called COPART and i saw the same car getting sold the some one else ???? i have contacted them they told me it must be a different car but how can it be same model same colour and same milega also same damage ??? also asked them if it wasnt the same car where there hell is my one ??


DO NOT TRUST THEM AND I HOPE POLICE CAN DO SOMETHING ABOUT THESE KIND OF PEOPLE . I DONT UNDERSTAND HOW CAN SOME PEOPLE CAN DO THAT AND GET AWAY WITH IT. PLEASE STOP THIS PEOPLE............

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26563warranty wise [padiham]
Total claims:10
Warrantywise not paying out »march 201201/09/20121



 


My experience with Warrantywise:           


 


I bought warrantywise warranty, the highest warranty available which covers all parts, I made a few small claims and they were approved and I eventually received my money. However one day my engine malfunctioned, after taking it to the VW dealers they stated I needed a new engine. Warrantywise made numerous excuses as to why they will not pay out, they are as follows:


 


1st reason – After inspecting my vehicle they refused to pay out because I was at fault for driving the vehicle when it was over heating. Just to confirm I am fully aware of the temperature gauge in my car, it is clearly visible and it was always on 90°C as it should be. In addition to the temperature gauge in my car I have also a dashboard alert which will appear if the engine is too hot.


2nd reasons – they requested the engine to be dismantled at my expense before they will reassess the claim. After having my engine dismantled Warrantywise went to a different reason not to pay out.


 


3rd reason - Warrantywise requested VAT registered invoices for previous servicing, I was the owner from 2011 they wanted me to get servicing invoices from 2005-2011. This was bizarre as Warrantywise are a used car warranty company and it would be difficult to get invoices for servicing from previous owners.


 


4th reason – Invalidated my warranty policy until all servicing invoices where provided. On the website it clearly says when the warranty is purchased we will check the vehicle and service information, nevertheless I have had numerous small claims approved before but now that my vehicle needed a new engine ‘my service history is inaccurate’ even though my service has been done at the supplying dealer and all stamps and invoices have been provided.


 


5th reason – Warrantywise cancelled my 2 year policy with 10 months left on my contract. - I find this outrageous; Warrantywise thought that I wouldn’t be to provide VAT registered invoices of the service history. Once provided, Warrantywise took a few days to find another escape route to stop them accepting my claim. They then decided they would cancel my policy altogether with no meaningful reasoning whatsoever.


 


Warrantywise refused to talk to me in regards to any warranty related issue as stated in their final letter to me. After filing for a court hearing and spending just under £150 for court cost, I was able to resolve the issue by accepting a partial amount back.


 


Details about repair:


Vehicle broke down:                           March 2012
Repair done:                                       April 2012

Issue resolved:                                    October 2012

Cost of repair:                                     £2686.85
Warrantywise payment:                     £2000.00


 


Warrantywise have paid me for several smaller claims but refused to pay out for the new engine as it was a large amount of repair cost, even though the contract says they will pay unto the value of the car, which in my case was £4600. But after a stressful 7 months i was able to resolve the issue. 


 


So I am hoping my experience will help others out.


 


Thanks


 


more details »


26709Right Financial [Poole]
Total claims:30
Charged for services that have not been recieved!! »24th july13/09/20121

Looking for a loan and was after quotes... Right financial ring me, offer to get me quotes and they need a bank check,,, give them details,,, £69.95 dispears from bank! Never hear anything and cant get in touch with them!


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27021 PointShop.co.uk
Total claims:45
I have NOT authorised payment »12/10/201212/10/20121
INT'L 0098998153
PointPay*co.uk
+4588820628

Who is this company????
I have just checked my bank account and found that the amount of £29.97 has been taken out without my authorisation. I have NEVER heard about this company or register on their site.

How is it possible for this company to get a hold of my bank details and more over to take money from my account???? This is very upsetting. Can anyone help with some answers???


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27088slim tone plus [slim tone plus]
Total claims:1
OFFER A FREE TRIALTHATS NOT. »16/10/201220/10/20121
offer a free trial that you only pay p&p for.If you dont like you can send the stuff back within 14 days.

However they sign you up to a recurring payment programme and if they dont get the items back then on the 14th day the take 2 payments of £75 and £37.50. Which will continue unless you stop it.

However they make it very difficult to return the items and trying to find a address is nearly impossible.When you email them it takes 3days for a reply.


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27097Nantong Bodyx Sporting Fitness Goods [JIANGSU]
Total claims:1
Goods Not Received »21/10/201221/10/20121

This issue relates to a current business transaction I have ongoing with Nantong Bodyx Sporting Fitness and specifically the person I have been dealing with, Tina Liu. I have made several email complaints to the company management (Xu) also but have received absolutely no acknowledgement of my complaint or assistance whatsoever. After initial discussions with Tina about working with her company, I was happy to proceed as Tina promoted your company as being very professional and will meet my every need. I am only a small company in Australia and just starting out trying to grow and develop a good business relationship with suppliers in China. I have previously had some problems with other suppliers so felt very reassured when I found this company. After some negotiation with Tina, I placed a USD $17,390 order with her company on July 18th and was advised by Tina that production time to shipping would be 50 days but she would try to make it faster, this was quite acceptable and reasonable to me. She initially gave me a proposed shipping date of �around 15th September�. First problem: AFTER having agreed to the sales contract and paying a USD $5,000 deposit, Tina emailed stating - The particular dumbbells I had ordered should be made with contoured handle and not the straight handle as I had requested because the straight handle are not very strong and can break with the heavier weights. BEFORE even agreeing to the contract and paying the deposit, I specifically asked Tina are the straight handles strong, will the break etc., because my customer had wanted me to establish this before he made a purchase from me, Tina had advised me the were strong enough and there had been no problem with other customers, then she tells me they might break! also in the same email, she advises that several of the heavier kettlebells I had ordered and paid for were no longer available! how can you agree to a contract, pay a deposit and then make all these changes afterwards? I then had to pass this information on to my biggest customer much to his dissatisfaction, it made me look very bad and this company very unprofessional. The following is copies of emails sent from this time until now and clearly explains just how much I have been stuffed around by this supplier. On the 14th September I sent - ----- Original Message ----- From:  To: Tina Sent: Friday, September 14, 2012 8:05 AM Hi Tina I hope you are well. Is everything still on schedule? Regards, Danny From Tina - On Sep 14, 2012 2:04 PM, "Tina" wrote: Hi Danny: Everything goes very well,but we will need a few more days to finish the dumbbell. Thanks&Regards Tina After no further update, I sent the following. ----- Original Message ----- From: To: Tina Sent: Wednesday, September 19, 2012 1:04 PM Tina, Any update please, I need to know a date as I have been telling my customers shipment would be around the 15th Sept and they are still asking. Regards, Danny On Sep 20, 2012 9:17 AM, "Tina" wrote: Hi Danny: I'm really sorry for such late reply,just being ill for days. Our forwarder is checking the shipping date for us,as confirm ,we can load container. It wont be later than next week. Thanks&Regards Tina ----- Original Message ----- From: Discount Weights & Fitness To: Tina Sent: Thursday, September 20, 2012 10:27 AM Subject: Re: Hi Tina, Yes Fremantle Port (AUFRE) in Western Australia. Company nd would you like me to make payment now of final balance? Regards, Danny From: tina Sent: Thursday, September 20, 2012 10:32 AM To: Subject: Re: Hi Danny: For the final payment ,as we will load the container next week,so you can arrange the payment next week,and I will show you some pictures of your goods,we think it is better you arrange the payment after checking the pictures. Thanks&Regards Tina ----- Original Message ----- From:  To: Tina Sent: Friday, September 28, 2012 10:31 AM Hi Tina, Do you have a B/L for me please? Regards, Danny From: Tina Sent: Friday, September 28, 2012 1:38 PM To:  Subject: Re: Hi Danny: We have not gotten the BL,ASAP we get we will send to you. Thanks&Regards Tina Friday 28th September I sent: Does that mean the goods have still not been shipped? NO REPLY! ----- Original Message ----- From:  To: titan@titanfit.com.cn Sent: Tuesday, October 02, 2012 11:05 AM Hello Is this the same company as Nantong Bodyx please? if so, you you please tell me contact details for your company�s management. Thanks very much, Danny  2nd October I sent: Hello Tina, Can you please provide details of your company manager. Thankyou, DannyNO REPLY! ----- Original Message ----- From:  To: Tina Sent: Wednesday, October 03, 2012 6:55 PM Tina, Please advise me of what is happening with my order. Danny On Oct 4, 2012 2:31 PM, "Tina" wrote: Hi Danny: We are now in our National Holiday,so the forwarder are in their holiday till 8th of October,so we will get the BL after the holiday. If it is ok for you would you pls arrange the final payment. Thanks&Regards Tina 4th October, I sent: So please confirm Tina has the order actually been shipped? 9th October, Tina Replied: Hi Danny: The container did not catch up the ship,the ship was too full,they put some containers off the ship. So we have to take the ship of 15th Oct. Really sorry for this news. Thanks&Regards Tina 12th October, I sent Tina, Balance payment completed. Regards, Danny NO REPLY! 16th October I sent Tina, Have you received my balance payment made on 12th Oct? has my order been shipped yet? Regards, Danny NO REPLY! I included these dates in a complaint to the company manager, Xu and included the following. It has now been 12 weeks since paying my deposit and I have not received my order, I don�t even think it has been shipped so it will be another several weeks. You must agree this is totally unacceptable and extremely unprofessional. I have now lost customers as a result of the unreliability and constant changes in arrival dates. Tina should not have agreed to this contract or claimed she would be happy to help my business grow if there was a likelihood the transaction would end up like this. This is very bad for my business, I have let many customers down and still cannot get any information on my order. This experience has totally soured my opinion of Nantong Bodyx and I need to resolve these issues as soon as possible. I have also now lodged a formal complaint with Alibaba against Nantong Bodyx. I really hope you can understand my frustration and please if you are not able to assist personally then can you direct my complaint to the relevant person or department. Your earliest reply would be appreciated. Regards, From: tina Sent: Wednesday, October 17, 2012 11:38 AM To:  Subject: Re: Hi Danny: Yes,confirm again,the order has been shipped. Thanks&Regards Tina Tina, THIS WAS YET ANOTHER STRAIGHT OUT LIE! October 17, 2012 I sent This is the first advice of order being shipped, it�s not again! can you please send the B/L asap and advise me what date it was shipped. Thankyou, Danny ----- Original Message ----- From:  To: Xu Sent: Thursday, October 18, 2012 2:33 PM Hello Xu, Is there any response to my email, any acknowledgement of my problems please? Does my complaint need to be directed to more senior management? if so can I please have contact details. Regards, Received October 18, 2012 Hi Danny: Tina have replyed email to you today? Thanks & Regards ! Xu BODYX FITNESS General Manager NANTONG BODYX SPORTING FITNESS Co.,Ltd ----- Original Message ----- From: Discount Weights & Fitness To: Xu ; tina Sent: Thursday, October 18, 2012 10:54 PM Subject: Re: Yes Xu, Tina did reply to me and now she is telling me straight lies. Hi Danny: Yes,confirm again,the order has been shipped. Thanks&Regards Tina This is the email I received yesterday, and now she has sent me an email today stating: Hi Danny: Really sorry for all these problem. Actually we find some quantity problem of the bumper weight plate. We took them them out and reproduce and confirm this time is quantity will be ok. This time we really will take the ship of 23th of this month. We are really sorry for such a huge delay.This is really unprofessional ,but we really want to keep our quantity. Thanks&Regards Tina Tina how can you possibly try to operate as a professional company when you are telling straight out lies to your customers. You told me yesterday, the order had been shipped and you knew this was not true. I have done everything expected as a customer and you have done nothing but stuff me around and deliberately cost me money in lost customers. I don�t know how you can operate like this, this is the most unprofessional service I have ever received from a Chinese supplier and is totally unacceptable. I have just told my customers, I can confirm the order was shipped on the 15th, now because of your lies I have to tell them there is another delay again, how can I do this. I need you to just refund my money as I cannot work with you any more, this is totally unacceptable. Xu, please tell me who is your senior management. I have no choice but to now lodge a formal complaint and claim with the China International Economic and Trade Arbitration Commission and also Ministry of Commerce People�s Republic of China to seek a full refund for moneys paid to Nantong Bodyx as I do not believe I will receive any products as agreed to and that I have been defrauded by a persons or persons claiming to have connections with said company. From: Xu Sent: Thursday, October 18, 2012 5:33 PM To:  Subject: Re: Received Friday, October 19, 2012 hI Danny: I have checked myself today,Tina have ordered 1*20ft,the load time is 23th Oct. Very sorry for what have happened. Thanks & Regards ! Xu BODYX FITNESS General Manager NANTONG BODYX SPORTING FITNESS Co.,Ltd


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27235kitchen units (martin sersen) [manchaster]
Total claims:8
Kitchen still not complete »23 July 201204/11/20121
I ordered a kitchen from this company, the salesman was very pushy but the price was good. It was delivered on 23 July 2012 and i paid a fitter to install it, the fitter called me and said the quality was horrendous and the doors were 3 different shades of cream and also there were lots of bits missing including a set of drawers! After hours on the phone speaking to very rude customer service staff that promise to call you back but never do a surveyor was sent out. He agreed with everything and promised all missing items would be couriered within a week including doors of the same colour. 3 weeks later still nothing and after more hours on the phone with them hanging up on me or waiting 15 minutes whilst thet got your file! i still haven't got a complete kitchen and it is now the beginning of November. I went to see a consumer law solicitor and he called them - they hung up on him! he called them back and basically put the phone down as he was getting nowhere. Do not use this Company, crap product, crap service and crap aftersales. I have since written to them numerous times and have removed their kitchen and installed another one from Howdens, i have asked them to collect their piece of crap and give me my money back - but guess what - nothing yet. i haven't even got any handles! Stay away from this Company.

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27305payoneer
Total claims:1
payoneer not to be trusted »201208/11/20121

payoneer supply co branded prepaid mastercards.

i am certain i recall that a few years ago i paid £1000 GBP to payoneer for my british based limited company (limited by shares and legally registered in the uk at companies house in cardiff) to be accepted as a partner. dana eisner was my account manager

the account fell dormant and was deactivated because i suffered circumstances beyond my control including the loss of my business

i rebuilt that same business, this time as a non profit limited company (limited by guarantee) registered with the uk authorities at companies house in cardiff, wales. i am the sole director.

i completed and returned a fresh due diligence form.. dana eisner deleted that form.

i resent the form and heard nothing

i chased dana and was told that compliance wanted proof that i was the designated person.. responsible for the company.. despite many requests, she did not specify what particular document would be acceptable.

i suggested payoneer check on the official companies house website.. that suggestion was rejected.

i organised for payoneer to get official documentation from companies house

that documentation has been rejected, i have been wrongly accused of selling payoneer cards from a website and my partner account application has been rejected without right of appeal.

payoneer were central to my business. i had just begun a 5 million contact direct sales campaign. my global business cannot function without payoneer services.

i have been offered a $1000 refund, less bank transfer charges, as dana insists i only paid $1000 in the first place.

throughout i have requested a payoneer ceo or a director contact me .. instead only dana has emailed me (despite me saying that i dont want to hear from her at all, and despite her telling dominique that she would call me).

i have been advised to bring a very public class a lawsuit against payoneer. i have a number of legal teams standing by as well as litigation investors with very deep pockets. we would be looking for 100% ownership of payoneer in that case and could not guarantee jobs, or existing partner accounts.

however, i have no desire to go down that road unless payoneer really leave me no other option. i still have faith enough that we can resolve this simply so that either my partner account may be wholly restored, or payoneer will find and fund a suitable replacement card partner for my global social enterprise.


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28007myloan.co.uk [Macclesfield]
Total claims:78
not there money »11/01/201311/01/20131
i was looking for loans online and i tried loads of differnt places i did not get a loan from this company and i did not see anywhere that they was going to be takeing a payment from my partners account neither did i or my partner consent to this so therefore they have stolen money from my partners bank which isnt even in my name they need to refund him the full amount before he takes them to court

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29371 salvage spare finder [Cleveland]
Total claims:14
Won car but not received car, any details or a refund! »9/05/201322/05/20131
I am claiming for the money I paid (including deposit) for a car I had won on their auction site on 9th May 2013. Since paying the deposit on the 9th May 2013 by debit card and then the outstanding amount on the 13th May 2013 through bank transfer, I have not received the car or any details about it or how I can collect it. The only response I have had from Salvage Spare Finder is that they are still dealing with it. Two weeks has passed now since I won the auction, which should be plenty enough time to release the car, but they cannot even tell me the car registration number. They now ignore my calls and emails. I have also found another website(copart)auctioning the same car I won which is not due to end until 6th June 2013. It seems from researching the company online I am not the only customer to have had this problem with them and their are still many people waiting for refunds. I have demanded a full refund, but my requests have been ignored until now.

UPDATE 23/05/13: Today the website is showing as going into liquidation. After some research it appears it's not the first time they have done this. They do not answer the phone anymore. After posting my number on a few other sites I've calls from people in the same situation. I have reported the matter to Action Fraud Police and Trading Standards. I called Copart this morning and they claim they are not linked to this company but yet they still advertise them, and I'm sure I'm not the only one who has called them to tell them they are using their pictures and taking money for cars they do not have. If anybody wants to discuss with me you can call me anytime on 07447938450, I am not leaving this matter. I have also set up a Facebook page for people to share their stories and maybe give some extra information on this company. www.facebook.com/salvagesparefinder

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29294MY MONEY HELPER [LONDON]
Total claims:4
Membership fees when Im not a member »10/05/201310/05/20131
I checked my bank account this morning only to find out that some thieves had taken money out of my account with out my authorisation. I called my bank and found out that it was a company called my money helper. I couldnt get their number from my bank but did get their website address. i logged on and found out they dont have a contact number, which shows that they a fraudulent for any company operating legally should have a number through which customers can speak with them. Anyway i say an email address which i wrote to five(5) times. All to no avail for they have refused to reply me. These people should be investigated and im sure alot of others will have the same complaints. They should be made to pay back money they have stolen. They are theives, Please everyone should be aware of who and what they are. I NEED MY MONEY BACK MONEY HELPER OR RATHER MONEY THEIVES.

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29350Currys
Total claims:28
Do NOT buy from Currys »13/04/1318/05/20131
OMG we've just spent nearly £2000 buying a washing machine, a tumble dryer and a Panasonic Fridge Freezer. They were all delivered on Mon (today is Fri). We did as the instructions and plumbed the wash/mach in, put it on a "cleaning cycle" - it leaked all over the floor. Engineer came out the next day - sorted. Same delivery day we discovered that the Panasonic fridge freezer had a "clunk" on the door of the fridge so called Currys TWICE, put through to Panasonic but they were closed. Tues AM called Panasonic directly and arranged engineer for next available time slot which was Friday....

Engineer came this morning and took the door off the fridge to investigate... here should have been a happy ending, an uplift number, and exchange of brand new goods but no it was not like that.....

Firstly the engineer told me that the fridge door was missing and a rubber bush on the door (like a big washer) at manufacturing and therefore was defective. He left as I was on the phone to Currys to report this. They told me to call Panasonic who said it wasn't their fault and I needed to call Currys again. I did....Curry's said they could not exchange it as they need an uplift number (Not true they are required by law to exchange or refund the defective machine at their own cost it was defective from new) Either way I was stuck between the devil and the deep blue sea.

I realised sometime later that, since the "adjustments" by the Panasonic engineer ("I don't work for Panasonic we're just a subsidiary - I can't authorise anything for you I don't have the power"), the fridge is actually now completely broken - the LCD on the front doesn't work and as a consequence the fridge and freezer is now defrosting and all my food is now for the bin.

Brilliant!!! Then a brain wave.....I'll ask Currys to contact where I bought it from (I can't exactly take this back?) and ask them to exchange it for me....( I make no mention of the 2.5 hrs I've spent on the phone dealing with this matter - surely they'll just appreciate this and make it right?)

So the manager from Chester Diva retail park calls me, I forget to get his name and number as I'm so excited to hear from someone from Currys (I've been promised 3 calls back so far) I know, I know, I should have got them. He says to me that a new fridge is going to issued tomorrow and delivered, to call a certain number after 9pm with my reference no and they will tell me what time slot it will be.

Called at 9pm exactly on the number he gave me......ALL CURRYS LINES ARE NOW CLOSED!

Gosh their customer services are second to non...

TOMORROW:

IF the fridge turns up with the same fault I shall refuse it and then drive the hour to the store and demand compensation and a full refund... if not I'm taking these idiots to court.....I'm so fed up with being fobbed off by them like it's meant to be. They actually told me today that they were doing me the favour because they were sending out a brand new fridge freezer, despite the fact that Panasonic had refused to issue the uplift number because I refused the repair........HELLO it's a brand new machine...not a refurb, why should I have to accept a faulty machine???? It seems to me that they have a policy of sending out defective goods and leaving it up to the customer to get them fixed. Rubbish service, rubbish products, rubbish company! DO NOT buy anything from Currys!

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29901priority money club
Total claims:21
68 pound for nothing »1/10/1301/10/20131
They took this from my account. Never recived any loan or documents off them I want my money back

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30173Martin Sersen [Rochdale]
Total claims:7
Kitchen substandard quality not as described and sold not fit for purpose »24/3/1402/06/20141
I ordered my kitchen from StilHaus Kitchens Warrington and had their recommended fitters. I had read nothing but good reviews and sincerely hoped I would be able to add to them. This is how they treated me. Response to having a design appointment was speedy. Design gentleman Will P sold me a Millennium Beech kitchen of top quality with silver galaxy granite splash backs and worktops to run full lengths of my units no joins. They do not do splash backs only up stands and they do not do silver they only do gold galaxy. They only do just over 2 metres so anything more you have cuts/joins in. I was told the installation would take 3 days I am now into week 6 with no functioning kitchen. The kitchen comes flat packed, they tell you that you don’t have to pay until the kitchen is delivered however there is no possible way of you checking all the parts and pieces prior to handing over your money. They only deal in cash. The carcasses will come in white with a purple tint unless you ask for beech coloured again apparently a misunderstanding with the design expert when I stated I wanted a beech kitchen.
WEEK 1
Delivery Monday 24th March 2014, fitters arrived Tuesday 25th stayed an hour found bits missing and left because they didn’t want to leave me without a kitchen. Fitters returned Friday 28th March ripped out old kitchen removed sink disconnected taps, fitted base units. When the fitters opened the door packages they found the doors were of a substandard quality with marks under the finished surface. I refused to accept these doors and they were exchanged however this led to a further delay. The advice of the fitters was not to go for beech slab door as they were most probably all the same and on their advice I opted for a gloss white.
WEEK 2
On inspecting the kitchen that had been installed so far I was not very happy with the work. Several of the cupboards had been split were they had been screwed together. They had cut my metal extractor leaving jagged edges showing. They had fitted the wall units so it left an inch of wall between the cupboard and the stainless steel back splash. Plinths in places did not fit to the floor and one was fitted leaving the edge of the tile exposed. The wall cupboards on the left had been unevenly fitted. However the fitters were not finished so I wrote a snag list and took photos for their return. No sign of fitters waiting for new doors.
WEEK 3
Granite fitted Tuesday 8th April and it was only when they arrived to fit I was informed they do not do the silver galaxy and only do gold. For some reason they tried to talk me out of the sink I had picked and offered me a square Belfast type one, perhaps because it’s easier to cut. New doors arrived Thursday 10th April, but no fitters, into week 4 still no functioning kitchen, having to get water from upstairs. Two doors still missing which fitters have said they will pick up. I questioned regarding a refund as I did not have granite up stands was told to withhold £180 however later when questioned about a refund for not fitting the up stands this has just been ignored.
WEEK 4
Thursday 17th April fitters came and reconnected my water and fitted some of the cupboard doors. They found one of the larder units to be totally blown and ran out of hinges, left saying they would return at some point. I pointed out all the faults I had found and they blamed the splitting of the cupboards on the substandard quality. The cooker hood they took down put in a piece of wood put it back and used some filler still a 2cm gap and an eyesore. The uneven gaps they say that they were only going of the plan. Nowhere on the plan did it show to leave uneven spacing of the cupboards just lack of thought and planning by them. Didn’t think things could get any worse, last straw with the fitters they did not check that the outlet was connected properly so my store room was flooded. I have spent my bank holiday weekend clearing up the water and trying to salvage things. One of the doors the fitters brought has a chip in so have reordered. Wednesday 23rd April waited all morning for delivery of larder unit and door, phone call at 1pm to say hadn’t gone on the van would phone back in 1 minute with a delivery day, unbelievable incompetents. No phone call back I phoned them at 16.00hrs usual rigmarole of being put on hold and then being cut off. Finally phone call back will deliver Monday 28th April, unbelievable.
WEEK 5
Absolute idiots, Monday 28th April waited till 20.24 hours for delivery only to find they have delivered a beech door and beech larder unit when my kitchen is white will they ever get anything right. Email sent, response “We are dealing with this” no apology. Tuesday 29th APRIL phone call to say will be delivered Thursday 1st MAY 2014. Phone call 11.30 Thursday 1st MAY “apologies won’t be delivered today not in your area, will be tomorrow now”........ABSOLUTELY UNBELIEVEABLE. I asked customer services if the driver would phone me first thing to give me an idea of time of delivery she said they would. Friday 2nd May surprise surprise no phone call. Phone call at 14.50 hours to say they would be 35 minutes. 15.17 delivery arrived DO NOT BELIEVE THIS FIRM have sent a white larder unit and a BEECH DOOR. Spoke to Toni customer complaints they will try and get door out one day next week. She would phone me to let, me know when this would be.
WEEK 6
Tuesday 6th April ....No surprise no phone call
Wednesday 7th April courier delivers door just as well I was in.
I am now getting local fitters to finish the job. Customer service is appalling the most unhelpful, rude and unenthusiastic people I have ever spoken to (of course that is when you finally get through). Becky the complaints supervisor does not listen to you and constantly talks over you, very rude. According to her an upstand is the same as a splashback. She tells you what the design expert said to you even though she wasn’t present. I have sent numerous emails and the only response to them is they have been passed on or will be dealt with shortly I am still waiting for a response. The design expert is quite clearly not an expert as he does not know what he is selling or what the company actually can supply and neither do the showroom sales assistants or is it that they just don’t care as long as they get your order they will tell and sell you anything knowing they can’t even supply it. The fitters recommended by them turned aggressive and started shouting at me when I wanted to know when I could expect them to finish understandable in a way because the products being supplied are substandard and they are on the frontline getting it in the neck off the customers. However I also found the work they did do very unsatisfactory. They blame the company and the company blames them for delays and shoddy work is blamed on the substandard kitchen being supplied. I paid just over £5000 in total and have ended up with a totally different kitchen than the one I ordered and paid for. I ordered a millennium beech kitchen with silver galaxy granite worktops and splashbacks with cup handles and a chrome tap with black head. I have ended up with a white kitchen with white gloss doors. Galaxy gold granite with joins, no splashback, chrome twist handles, and a chrome shower type tap which the fitters refused to fit because they say 99% of them leak. The only part of the kitchen that I ordered and got was the sink, everything else I have had to compromise on even down to the handles and tap. Handles and taps apparently are free so if they haven’t got the ones you have picked tough.
WEEK 8
18th May finally had my kitchen completed by new fitters. I have had to purchase missing hinges and pay over £1000 more to have the kitchen re fitted and completed. On fitting the larder doors they found them to be warped other doors didn't fit. Every piece of pelmet and lighting rail was substandard and marked.

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30177Stilhaus Kitchens
Total claims:2
Kitchen not fit for purpose,substandard quality not supplied as sold »24/3/201404/06/20141
I ordered my kitchen from StilHaus Kitchens Warrington and had their recommended fitters. I had read nothing but good reviews and sincerely hoped I would be able to add to them. This is how they treated me. Response to having a design appointment was speedy. Design gentleman Will P sold me a Millennium Beech kitchen of top quality with silver galaxy granite splash backs and worktops to run full lengths of my units no joins. They do not do splash backs only up stands and they do not do silver they only do gold galaxy. They only do just over 2 metres so anything more you have cuts/joins in. I was told the installation would take 3 days I am now into week 6 with no functioning kitchen. The kitchen comes flat packed, they tell you that you don’t have to pay until the kitchen is delivered however there is no possible way of you checking all the parts and pieces prior to handing over your money. They only deal in cash. The carcasses will come in white with a purple tint unless you ask for beech coloured again apparently a misunderstanding with the design expert when I stated I wanted a beech kitchen.
WEEK 1
Delivery Monday 24th March 2014, fitters arrived Tuesday 25th stayed an hour found bits missing and left because they didn’t want to leave me without a kitchen. Fitters returned Friday 28th March ripped out old kitchen removed sink disconnected taps, fitted base units. When the fitters opened the door packages they found the doors were of a substandard quality with marks under the finished surface. I refused to accept these doors and they were exchanged however this led to a further delay. The advice of the fitters was not to go for beech slab door as they were most probably all the same and on their advice I opted for a gloss white.
WEEK 2
On inspecting the kitchen that had been installed so far I was not very happy with the work. Several of the cupboards had been split were they had been screwed together. They had cut my metal extractor leaving jagged edges showing. They had fitted the wall units so it left an inch of wall between the cupboard and the stainless steel back splash. Plinths in places did not fit to the floor and one was fitted leaving the edge of the tile exposed. The wall cupboards on the left had been unevenly fitted. However the fitters were not finished so I wrote a snag list and took photos for their return. No sign of fitters waiting for new doors.
WEEK 3
Granite fitted Tuesday 8th April and it was only when they arrived to fit I was informed they do not do the silver galaxy and only do gold. For some reason they tried to talk me out of the sink I had picked and offered me a square Belfast type one, perhaps because it’s easier to cut. New doors arrived Thursday 10th April, but no fitters, into week 4 still no functioning kitchen, having to get water from upstairs. Two doors still missing which fitters have said they will pick up. I questioned regarding a refund as I did not have granite up stands was told to withhold £180 however later when questioned about a refund for not fitting the up stands this has just been ignored.
WEEK 4
Thursday 17th April fitters came and reconnected my water and fitted some of the cupboard doors. They found one of the larder units to be totally blown and ran out of hinges, left saying they would return at some point. I pointed out all the faults I had found and they blamed the splitting of the cupboards on the substandard quality. The cooker hood they took down put in a piece of wood put it back and used some filler still a 2cm gap and an eyesore. The uneven gaps they say that they were only going of the plan. Nowhere on the plan did it show to leave uneven spacing of the cupboards just lack of thought and planning by them. Didn’t think things could get any worse, last straw with the fitters they did not check that the outlet was connected properly so my store room was flooded. I have spent my bank holiday weekend clearing up the water and trying to salvage things. One of the doors the fitters brought has a chip in so have reordered. Wednesday 23rd April waited all morning for delivery of larder unit and door, phone call at 1pm to say hadn’t gone on the van would phone back in 1 minute with a delivery day, unbelievable incompetents. No phone call back I phoned them at 16.00hrs usual rigmarole of being put on hold and then being cut off. Finally phone call back will deliver Monday 28th April, unbelievable.
WEEK 5
Absolute idiots, Monday 28th April waited till 20.24 hours for delivery only to find they have delivered a beech door and beech larder unit when my kitchen is white will they ever get anything right. Email sent, response “We are dealing with this” no apology. Tuesday 29th APRIL phone call to say will be delivered Thursday 1st MAY 2014. Phone call 11.30 Thursday 1st MAY “apologies won’t be delivered today not in your area, will be tomorrow now”........ABSOLUTELY UNBELIEVEABLE. I asked customer services if the driver would phone me first thing to give me an idea of time of delivery she said they would. Friday 2nd May surprise surprise no phone call. Phone call at 14.50 hours to say they would be 35 minutes. 15.17 delivery arrived DO NOT BELIEVE THIS FIRM have sent a white larder unit and a BEECH DOOR. Spoke to Toni customer complaints they will try and get door out one day next week. She would phone me to let, me know when this would be.
WEEK 6
Tuesday 6th April ....No surprise no phone call
Wednesday 7th April courier delivers door just as well I was in.
I am now getting local fitters to finish the job. Customer service is appalling the most unhelpful, rude and unenthusiastic people I have ever spoken to (of course that is when you finally get through). Becky the complaints supervisor does not listen to you and constantly talks over you, very rude. According to her an upstand is the same as a splashback. She tells you what the design expert said to you even though she wasn’t present. I have sent numerous emails and the only response to them is they have been passed on or will be dealt with shortly I am still waiting for a response. The design expert is quite clearly not an expert as he does not know what he is selling or what the company actually can supply and neither do the showroom sales assistants or is it that they just don’t care as long as they get your order they will tell and sell you anything knowing they can’t even supply it. The fitters recommended by them turned aggressive and started shouting at me when I wanted to know when I could expect them to finish understandable in a way because the products being supplied are substandard and they are on the frontline getting it in the neck off the customers. However I also found the work they did do very unsatisfactory. They blame the company and the company blames them for delays and shoddy work is blamed on the substandard kitchen being supplied. I paid just over £5000 in total and have ended up with a totally different kitchen than the one I ordered and paid for. I ordered a millennium beech kitchen with silver galaxy granite worktops and splashbacks with cup handles and a chrome tap with black head. I have ended up with a white kitchen with white gloss doors. Galaxy gold granite with joins, no splashback, chrome twist handles, and a chrome shower type tap which the fitters refused to fit because they say 99% of them leak. The only part of the kitchen that I ordered and got was the sink, everything else I have had to compromise on even down to the handles and tap. Handles and taps apparently are free so if they haven’t got the ones you have picked tough.
WEEK 8
18th May finally had my kitchen completed by new fitters. I have had to purchase missing hinges and pay £800 more to have the kitchen re fitted. They had to remove all wall units and refit them. On fitting the larder doors they found them to be warped. Every piece of pelmet and lighting rail was substandard and marked.


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30196Katsea Financial Solutions (QUIDFINDER.NET) [Katsea Financial Solutions (QUIDFINDER.NET)]
Total claims:1
REFUND - NO RESPONSE!!!! DO NOT USE THIS COMPANY »10/06/201419/06/20141
I went online to request a short term loan. I was redirected to this website and at the end of submitting all my information it requested a payment of £67.88 to enable me access the loans available to me. To be honest, I thought they were a direct lender!! There was a script to say that the money would be taken from my account within the next (I think it was 40 days) and it would not be taken from my account immediately. There was also an option for this to come from my account on my next payday, which I ticked. I was shocked to discover that the company took the fee from my bank account immediately. This was completely unexpected and emptied my bank account, leaving me penniless. I phoned the company immediately and all the representative said was that I needed to request a refund via my online account and said that I should have read the terms and conditions. The next thing was although I requested a refund online, I was then asked to provide this in WRITING - TO DATE I HAVE NOT HAD ANY ACKNOWLEDGEMENT FROM THIS COMPANY REGARDING MY REFUND REQUEST. A follow up email was sent again this morning. WARNING DO NOT USE. SOMETHING HAS TO BE DONE ABOUT THESE COMPANYS. IT IS THEFT if you never consented to them taking the money from your account before an agreed date (which I clearly specified). Complete rip off and this has left me worse off than before I was looking for a loan!!!!!! NOTHING but added FINANCIAL stress. Absolute joke of a company. IF I DO NOT RECEIVE ANY RESPONSE WITHIN THE NEXT 24 HOURS I WILL BE TAKING THIS MATTER FURTHER.

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35Empire Direct
Total claims:1
Product not received!! »10/02/0805/08/20080
EMPIRE DIRECT Posted 10/2/08


I was relieved to find this website as it has allowed me the opportunity for some redress against Empire Direct for their shocking customer service.

I ordered and paid for a Miele Automatic-TT5000 on 20th November 2007. The website quotes 7-10 days (which we have since found out that it always does if out of stock, whatever the anticipated delivery time). On the 7th December I had not heard from them so I rang to be told that the order ‘had not transferred across’, and they re-ordered it for me under a different reference number.

On 2nd January I had heard nothing and spoke to Matthew Dean who said that he or Emma would ring back the following Monday or Tuesday. I did not receive a call.

A friend of ours, unfortunately on our recommendation, ordered exactly the same vacuum cleaner from them on 26th November and received it on 31st December. So, whilst their order took 5 weeks, they ordered it after us and received it before us. They also had the same experience of ringing up to be told they would be contacted within a day or two, but no call materialised.

Empire Diret say says that ‘… should there any problem with … our estimated delivery times … we will contact you…’.

During these 9 weeks since I orderd the vacuum cleaner I twice contacted Miele UK, who informed me on the first occasion that they had 700 of these items in stock, on the second occasion 500, so you do not have the excuse that the item was out of stock at the manufacturers.

On 11th January I wrote a letter of complaint which I sent recorded delivery. Today is 21st January and we have not had a reply, or a vacuum cleaner.

Thus, 9 weeks on, I still have no idea as to when they will fulfil this order. And to rub salt into the wounds I have just checked their website and the item is in stock! One of the most annoying things is having to wait 15 mins on an 0870 number to speak to their Customer (lack of) Service Department.

Empire Direct's customer service is quite simply the worst I have come across. DO NOT BUY FROM THEM.


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53Telewest
Total claims:3
Telewest Broadband - not the best! »20/09/0706/08/20080
I phoned Telewest about 2 months ago to get a phone line installed. I then had to wait a few days to get the technician. I had to take a day off from work to be there, only to be told that he can't install the line because the phone line has to be connected to the line/cable underneath the road and that the road was too busy. I then had to wait another 2 weeks for another technician to return to complete the installation. He connected to line to the cables underneath the road. The phone line was very creaky and made crackling noises. The technician then told me that it was the phone and that I should get a new phone. I got one for £15, but it had the same effect and eventually I couldn't even get a dialing tone. I phone Telewest again (for the 3rd time) and had to wait a week for another technician. He came and informed me that the line was old and that a new line should be installed. So he returned a few days later (for the 4th time) to install the line, arrived 3 hours late and told me that a new line could not be installed, as the pipe through which the wire/line should go are blocked and needs to be opened first. So today Telewest phoned me at told me that they will return in a week's time (for the 5th time) to install a phone line! Is this normal ?

Telewest don't know a thing about customer service. At the moment I have the urge to just cancel my subscription with Telewest. Now I have to take another day off at work and again lose holiday leave

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125Euroffice.co.uk
Total claims:1
Product not delivered! »04/08/0812/08/20080

I use this site to buy a DVD printer and spare cartridge cost arround £240. I received the printer but no cartridge ( but they have taken the money for it )



Can they do this ??? - most companies don't take the money before the goods are shipped - I thought that was the way it worked



I keep emailing euroffice.co.uk and they say that the cartridge would be in stock in 5 - 6 days but i never receive it. this has been going on for a number of weeks now


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129Expedia
Total claims:5
Refundable flight NOT refunded !!! »04/200812/08/20080
OK, get this one. In April I cancelled a fully refundable flight with Expedia.co.uk. The cost was 1124.90 pounds. You have to wait three months for them to process it. I waited patiently and then contacted them. They said they had already refunded it on 17th May. They had not. My credit card company checked and no, nothing. They were adamant, eventually they realised it had been "left on the side" by accident, can you believe it. They then said they had refunded it again on the 31st July. You have to wait 7-10 days, I did, nothing again. Phoned again....you have to wait working days! OK....waited for 7-10 WORKING days, nothing. My credit card company checked, Expedia were adamant they had paid. My credit card company asked me to get written proof of what they were saying so I asked them to fax me this, they did not. They said they did it twice, nothing. I was firm with them to recheck their bank....they came back to me and said it had not gone through. Anyway, they said they refunded it again, on the 3rd September this time. 10 working days have passed and, guess what, nothing! I have passed this over to my credit card company who are now pursuing the matter on the evidence of the last two failed refunds. The problem is also that at the moment I am in Japan so you can imagine the cost of all these phonecalls. I am kept on hold many times, I get scripted answers and not much help....some just repeat their script everytime! Each time I ring I get a new person and my case file must be enormous and I am on hold while they read through it. It is in some form of crazy loop. Still I do not have my money. The last email I received said that they had refunded it to my credit card n the 3rd September but when I spoke to someone last night they said...oh it has only been processed. They obviously have a poor command of the English language!! HELP!!!!!!!!

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147Lastminute.com
Total claims:8
Not worth the hassle »19/06/0813/08/20080

So tried to book a city break - got a failure message online saying their flight reservation system was down and to retry. Which I did. Various times on Saturday and Sunday. Which resulted in Lastminute taking the price of the holiday out of my account three times in total. It then took them 4 working days to release my money back in to my account. No apology nothing. So gave them the benefit of the doubt (stupid me!) and the friend I was travelling with tried to book through her name. Same happened again - same error message and money taken from her account. So all was cancelled and confirmed via email.

email arrived today confirming my hotel booking! Called lastminute and it appears they took the holiday amount out again today! Very very appalling service. No access to any real customer service until it all went horribly wrong today and although the money is all nearly back I feel that unless I make a gesture such as this, there is no recompense for Lastminute - they get away with behaving very badly and I get nothing but hassle and stress. I would thoroughly recommend that you do not book a break with these people. Book direct - our break came out a mere £10 more


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186erotic clothing [Wakefield]
Total claims:4
goods not arrived »05/06/200825/08/20080

I ordered a sexy little rubber dress and some stockings for the G/f  on 05/06/2008 from www.eroticlothing.co.uk on 23/06/08 they said order had been dispatched. By 30th june order still hasnt arrived, contacted company again said order must have been lost, after a few mails bouncing back and forwards they said would send it again(this time by registered post) Comany say they dispatched it on friday 15th august it is now 25th august and still have not received goods yet and thats nearly 3 months waiting.


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22529Bootsinuk.co.uk
Total claims:2
Not received UGG boots no reply to emails or contact details! »12/11/1113/12/20110
Very convincing web site I thought it was a uk company. Money taken nothing received been over a month. Just a UPS tracking number but they have not revived anything. It's a web site based in china! Too good to be true!

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219webuyanycar.com
Total claims:13
not honest »29/07/0829/08/20080

I am a retiring teacher.  I had a UK sourced, UK spec, Hyundai coupe 07/2007 plate, metallic black, auto 3dr SIII SE, 1 owner (me) full service history (hyundai franchise) UK lights.




I put this car into webuyanycar site and got a valuation of £8640.  I attended their Darlston road representative site in Wednesbury.  I was offered £6000 by their rep who didn't even look at the car.

 

I asked why to be told there was an import marker on the car.  I left confused.  In context;

The car was

 

This is a UK car picked up at ADC Harrow 03/07 driven for 18 months on a BFG plate in Germany and now UK taxed six months.



I thought OK.  I got back home and put in the car details in their site again the same day this time stating that it was imported and the bonnet needed respraying and the back bumper was scratched. 

They are not.  I just wanted to see the reduction.  I got a quote, on the same day as their rep offering me £6000, of £8110.  I am at a loss why the discrepancy?

 

I think that they sell to carcraft and if they (carcraft) are not happy they just fob off the customer with a ridiculous offer.

 

Their quotes are meaningless.  Their company does not offer the basic standard of trust required in this situation.

 

I will be contacting the office of fair trading to make a complaint I will be posting reviews on the WWW.

I suggest go to wewillbuyyourcar.com (the original) and or contact trade buyers at motorbrowser.co.uk or sell direct to carcraft and cut out the middleman in this case the dodgy middleman.


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250Digital Direct Ltd
Total claims:3
Do not touch this outfit! »03/200801/09/20080

Promised delivery on a set day. Never turned up. Froget trying to contact Amtrak, they have turned the phone off. I found this out when I collected the telly myself. Got it home, big hole in the side of the telly. They are now getting funny about a refund. Having found what everyone else thinks I will keep them on a very tight lead.
I made all discussions by email and so have evidence to support my comments.
Do not touch this outfit


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12682Dolphin Bathrooms/Homeform Group Ltd [Manchester]
Total claims:2
Mis Sold - not as per the spec »10/06/201016/06/20100

I arranged for a Dolphin designer/salesperson to come to our home and give us an estimate for re-furbising a toilet and a shower room (also containg a toilet ). The salesperson gave us a price of £13625. Upon enquiring the high price he told us that almost half the quoted price is for the labour costs. He then stressed that Dolphin only use superior quality fittings and that out 2 rooms will be upgraded. He further said that the installation will be carried out by employees of Dolphin and that the 2 person team will be supervised by a 'site manager'. He also said that if I did not accept his offer there and then , the price will go up. Few days into the installation I discovered that the work was being done by sub-contractors (who had their own sub-contractor for electric work). Also noticed that the quality of the fittings were of much inferior quality to what I already had. Some of the fittings were not the same as specified in the contract. (Was told that the under sink cabinets would be solid wood - they are not this is just one example) The installers did not follow (perhaps they were unable to read/interpret technical drawings) the agreed design. The so called 'site manager' showed up only once for about 5 minutes and that only on the second day. The installers were supposed to remove a piece of false floor , instead they also ripped out the solid concrete floor (which they were not supposed to) and upon realising their error they went on to fill the gap with wooden planks hence leaving the floor prone to leaks. The installation is not according to the agreed desin and of course the quality of fittings and the service is not of the promised quality. I have informed Dolphin that the goods and services provided are not acceptable. Basically I want my money back because I was mis sold If it was made clear at the time of sale that Dolphin will use sub contractors I would never have agreed to have the work done. Undertakings about site manger and quality were not true .


02Feb2011 - Still not resolved - bathroom / toiloet still not usable after 8 months


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16067Ipod nano sales [Japan]
Total claims:1
1 x iPod nano 5th pink-8GB - does not work »10.November 201017/01/20110
Hi
I bought this ipod for my daughter for Christmas it arrived but has not worked properly the battery will not charge and it will not let me download songs from itunes. I got it for my daughter from father christmas how do I explain that it does not work.I went on google and this company came up as my first choice. I have tried contacting them on several occasions no reply. I am very upset by the whole scam its a disgrace and I will be very careful in future about searching on google. This is money I can't afford to lose

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16073Handbagseek Beijing China [China]
Total claims:7
Money taken,but goods not received »08 Jan 201118/01/20110
Im bought 1 burberry handbag but goods not received until now..try to email them but no response. somemore i can't access their website on the internet anymore...
My order no.201101080241364136. Total price is USD268

purchase from below website:

http://www.burberryoutletsstore.net
email: saleoutlet2010@hotmail





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308Jon Mitchell's Garage [ChristChurch]
Total claims:1
Do NOT trust this garage!! »June 200807/10/20080

This garage claim to be a Porsche specialist but they are rip off merchants and should not be allowed to be in business.  Our car, a Porsche Cayenne, had a horrible knocking under the car and we took it to Jon Mitchell's to get it fixed.


They had the car for weeks and at the end charged us in excesss of £5000 - for fixing the knocking plus a lot of other work we had never authorised!!  On leaving the garage, we realsied that they had not fixed the knocking whatsoever as it was exactly the same as when we took it to them...and we found out that Jon and his staff had been using our car for their own personal enjoyment!! They justified this by saying that the car was safer at their home on the drive than it was at the car garage. How unacceptable is that.


We feel totally robbed by this garage - they charged us a phenomenal amount of money for doing absolutely nothing! And they had the audacity to drive the car in their own personal time.


Do not trust this garage with your car - they will take you for every penny!!


 


 


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320P C G TELECOMMUNICATIONS LIMITED [manchester]
Total claims:1
Amazing not in prison »2006-200822/10/20080

 


These people(John Stephens & Co have changed their company name more times than I can begin to tell you, they are a total scam, after spending over £40,000 with them on a website they did not even produce or own they went on to steal our short code and all revenue over a 3 year period, we are now at the high court, they tried to hide behind a £1 shelf company (c311x).


Cencion is in John Stephens wife name as he has knocked over 50 separate companies....... THIS PERSON IS A TOTAL CRIMINAL!


I will be uploading all documentation including all his personal history... I will also be uploading his home address and how to find this thief ! Ps. He is a director of 67 companies, what does that tell you???


Now trading under another name thx to infomation from this site;


P C G TELECOMMUNICATIONS LIMITED
UNIT 7 BREWERY YARD, DEVA CENTRE
TRINITY WAY
SALFORD
M3 7BB
Company No. 02879590


 



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340Yes Loans
Total claims:112
DO NOT TRUST THESE PEOPLE »11/11/200811/11/20080

We applied to Yes Loans for a sum of £1,000 approximately two weeks prior to the incident date on the understanding that they could secure this loan by 7/11/2008.  They send us the application form which we signed and sent back, the loan should have been with us two to five days after this.  The 7th came and went and we only got an offer letter on the tenth.  In the mean time we had been advised that should we wish to cancel we would be able to get our fifty five pound admin fee back.  My husband rang up today to make sure they give us money back to be met by four hours to get through and put on hold.  He had to speak to four different people  and ended up talking to some complacent woman who informed him that we are not entitled to that money until january as we have signd them up to be our credit broker for three months.  Indeed we probably had but nowhere does it say that they keep the money for three months. These people are totally unprofessional, they'll lie and tell you anything just to keep your money and get their commission.


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17783Youth Nutrition 8776192649 cy
Total claims:130
not received the order yet »05/03/1130/03/20110
when i opened the tesco website to make my clubcard, suddenly a questioner received and it was mentioned the acai berry products free trial for 60 days and was offerd the acai berry fat metaboliser just in £0.99 including shipping. so, i purchased the product on my home address but i havenot received the product yet and they took my£130.12 from my account on 11/03/11 by youth nutrition.
i dont know why they took that much of amount as the product costs just 0.99p.so, i dont need the products and please refund back my money on my account.

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359Lookers (Vauxhall) [Yardley, West Midlands]
Total claims:2
Do NOT buy new off these guys »August 200823/11/20080

I bought a brand new, 08 plate Tigra from them, collected March 1st. Travelling to work less than 6 months later the car completely cut out in the middle of a budy junction. I called the only number I had available on the window sticker for the dealership to be told that information of my AA membership could be found in my black folder which happened to be in the boot of the car. The boot is mechanically operated and therefore not only did they want me to get out of my car on this busy 4 way junction to retrieve it, if I did, I still would not be able to get to the folder anyway!


After finally getting some help from a receptionist who gave me the number the AA attended to me for me to be told that for the last 5 months I had been driving a death trap. The vehicles have their battery loosened whilst they are on the transporter in order that they do not become flat too quickly however mine had not been re-connected or tightened before being passed to me.


I tried to complain to Vauxhall direct but they told me several times I was going to get no-where. No offer of compensation, not even a proper apology, it was always left for me to contact them.


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363MOTOUK.NET [Blackbush Cottage Bowley Lane ]
Total claims:1
DID NOT RECEIVE CRASH HELMET »16 september 200824/11/20080

Having starting to take motorcycle lesson's i decided i needed to order the correct clothing, so i went to MOTOUK.NET as they had a really proffessional looking site and there price's seemed good..


I ordered a jacket, glove's and a HELMET ( V -CAN 210V ) BLUETOOTH FLIP type, well the jacket and glove's came and wasn't that bad so was pleased with them, then came the HELL i call waiting for the HELMET to arrive, they said the HELMET was out of stock and was waiting for new stock to come in, well nothing strange about that so WAITED AND WAITED after a few week's i decided to contact them to find out what was going on and then the fun started.


THEY kept saying its's on back order, but when i kept asking when i was going to get it they said they was going to send it out,this they have said to me  few time's but after checking out there site i noticed it was saying OUT OF STOCK


You see the only way to contact MOTOUK.NET was through there web site because the number they put on there website is a answer phone telling you to contact them via e-mail..WELL I SENT THEM A E-MAIL and WAITED and WAITED so sent another email and ANOTHER, well after afew weeks they replied  DARREN FAULKNER ([Darren@4-motercycles.co.uk] (link: mailto:Darren@4-motercycles.co.uk)  send them a e-mail from me it might help...THANK's FOR READING AND BEWARE OF USING THEM..DONT FORGET TO PASS THIS ON TO AS MANY PEOPLE, I DONT WONT THEM SUCKERED IN LIKE ME


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382Kaleidoscope
Total claims:1
Goods returned not refunded »3/10/0826/11/20080

£742 of goods returned with proof of postage - only £454.50 refunded. Even refunded me for something I kept and are saying I received 2 of certain items which I havn't. Am getting nowhere with e mails as they seem unable to reconciliate.  Have written and faxed copies of docs which they take several weeks to acknowledge and have now threatened with trading standards as I dont know what else to do. My ref with them is HR543964. I have been paying via credit card - have told them how much has been debited to credit card and amts refunded but getting nowhere.


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865Techsava.com [Milton Keynes]
Total claims:1
Goods paid for and not received »30/12/200810/02/20090

I ordered a wii remote controller and paid for it by paypal.  They took the money, but I did not receive the goods! I emailed them and they said they had sent one so would send another one.  Then I had an email saying they had none in stock till Friday.  Then I received another email saying that they could not get any more from the supplier till February could they cancel the order! I said yes just return my money - No reply!  So I contacted paypal and set up an dispute! On the 7th day i received an email from paypal saying that Techsava would refund me. Now I have received an email saying that paypal were unable to get any money from their account and the case is closed! During this time I have seen other complaints on the internet concerning this site!


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425Models and Modistas [Dublin]
Total claims:27
Ipod not as advertised - Refund promised not received. »28/11/0808/12/20080

I ordered a 8gb Ipod Nano from Models and Modistas a few weeks ago. When the item arrived it was only 1gb. I contacted Fred about this and he said to send it back to him and a full refud would be given. I have posted the item back using a recorded delivery service so that confirmation of its delivery has been received but no refund has been given. I have emailed him regarding this but have received no response. As this item cost me £70 and was for a christmas present I am not happy about the situation as I now have no item or money. I have since had to go and buy another one for a much higher price from a TRUSTED retailer.


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17786SoSpecial
Total claims:13
goods paid for not received, no refund yet! »24/02/201130/03/20110
I placed an order for eyesential twin pack with sospecial.co.uk on 24/02/2011 and paid by debit card, which has been taken from my bank account. delivery is supposed to take 1-3 working days but it did not arrive. I e-mailed them asking where my order was, several days later i received this reply which look remarkably similar to many others posted on this site:

-------Original Message-------

From: Jody Palmer
Date: 08/03/2011 15:53:59
To: lisa@hutsville.karoo.co.uk
Subject: order number 6877498

Dear Lisa

Thank you for your reply and I apologise for the delay in getting back to you as well as for the delay with your order. I thought you had been contacted already regarding the delay with your order!

Unfortunately due to high demand for the Eyesential range we did sell out for a short time! I can confirm new stock is due back in this coming week though and so could be sent out if you are ok to wait a little bit longer?

I am very sorry for this situation and for the inconvenience caused

kind Regards

Sales Team

www.SoSpecial.co.uk

This was my reply:


From: lisa
Date: 14/03/2011 21:20:55
To: sales@sospecial.co.uk
Subject: Fw: order number 6877498

Hi, Jody

Thank you for the reply.
However, since I ordered this item on 24/02/11 which will be 3 weeks ago on Thursday, to say I am disappointed with delivery is an understatement. I am also disappointed that customers have no way of knowing whether items are in or out of stock prior to ordering, or told after ordering that items are out of stock, leaving customers waiting for an item that is not coming.

This leaves me no choice but to suggest that if my item does not arrive by Wednesday 16th March 2011, I would like an immediate refund please, as I do not wish to wait any longer than I already have.

Thanks
Lisa Chaytor

This is the reply to my e-mail several days later:


From: Jody Palmer
Date: 18/03/2011 15:15:07
To: 'lisa'
Subject: order number 6877498


Dear Lisa

Thank you for your email. Apologies for the confusion, we had been awaiting a reply to our last email to confirm that you wanted to wait for the order. I can get it sent out if you would still like it?

I am again very sorry about this

Kind Regards

Sales Team

www.SoSpecial.co.uk

On the day I received this e-mail I replied:

From: lisa
Date: 18/03/2011 15:52:06
To: sales@sospecial.co.uk
Subject: Re: order number 6877498

Hi Jody

Thank you for your e-mail, however I did reply to your e-mail on the 14th of March but I have not heard anything back which is why I e-mailed again.

If you can guarantee it will be sent out today or tomorrow then that is fine, otherwise I would prefer a refund please.

Please advise ASAP what you will be doing.

Thank you

Lisa


I have not received a reply to this e-mail, the item or refund.

I have today sent another e-mail requesting an immediate refund but judging by the complaints I have seen on this website about sospecial.co.uk I don't hold out much hope of getting my money back. Are people allowed to get away with this really?

Please help, and stop these rogue traders

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458reactfast [birmingham]
Total claims:3
excessive charges not discussed on the phone »20/12/200821/12/20080

i was locked out of my car and needed someone to get into the car, i was in a rush and had asked someone in the past to do this for around £50. some do it for £80-100. as i was in a new area and time was short i called the company reactfast.


apparently the company record their phone calls (which i wasnt told about)


i spoke to a lady Mrs L who took down my details including whether i was a homeowner or not, she didnt even remember to ask me where my car was !!! then she told me it was going to be £147/hr including part labour. i was aware it would only take the locksmith 5 mins to do the job


after the locksmith did the job. i was told that i would have to pay an additional £22 for VAT. I was outraged because one would assume such a high charge would include VAT. I felt conned. Also the engineer was rough oprning the car and my door knob has become very loose and sometimes needs to be twisted before working properly.


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493Models and Modistas [Dublin]
Total claims:27
ipod shuffle not arrived »24/11/0823/12/20080

I ordered an ipod shuffle from this site which has not has not been delivered despite getting 2 emails saying that it would be here before christmas.
i have emailed fred penny on a number of occassions and never get a responce back.
this company is a complete and utter rip off, everyone please be warned of him.
after reading many sites regarding this company and giving fred penny time to reply to my email last night i wil be taking this up further as stated in someone elses post if this item is not refunded by himself.


for anyone wanting more info on this bad dealings with the company please visit: [http://forums.moneysavingexpert.com/showthread.html?t=1330471] (link: http://forums.moneysavingexpert.com/showthread.html?t=1330471)


fred penny, i am giving you another 24 hours to refund my item before this is taken up further with you authorities as well as mine and my card company as you are a fraudster.


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508Oakey Sunglasses [Aliso Viejo, CA]
Total claims:1
Warrantee not accomplished »Nov 12th, 200826/12/20080

I'm writting from Brazil to US because the Brazilian unit simply did not accept a fabrication defect in their product within the warrantee period. They even did not send me the oficial report in writing with the technical reason they say Oakley product has the right quality and also they did not send me the list of materials that the sunglass I've bought is made of. This two requests are legally requested to companies in Brazil. I've Talked to them through e-mail and phone several times and now I'm registering through the web as far as I can this bad behaviour with customers that Oakley Brazil has. I'm going to sue them in a few days with all th injuries this problem has caused me.  Thanks. Robson Mello - Gravataí/RS - Brazil


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512Sorroco Direct Limited [Bury]
Total claims:56
TV PAID FOR NEVER RECEIVED NOT EVEN SENT »24th nov 200827/12/20080

Purchased a LG 42 in tv from Sorrocodirect website on 24th Nov 2008. I was informed by email that it would be delivered on the 20th Dec 2008 by 13.00hrs. Never arrived tried to call no one answering phones just went to answerphone tried emailing no response regarding my request for information but did get email saying there was a delay from their supliers. Requested refund. No replies no phones being answered nothing.


Please advise


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521Sorroco Direct Limited [Bury]
Total claims:56
Wii not delivered »December29/12/20080

I ordered a Wii from Sorocco Direct Ltd to the value of £149. I was told it would arrive on the 20th December. It did not arrive and I was unable to contact them via telephone as the message said their mailbox was full. they haent responded to any emails. The money has been deducted from my account.


I have since found some details about them via Companies House. You can find the directors home address and the names of his shareholders if you purchase these docs for £1.00 each. Consumer Direct are offering advice and I will be pursuing this until i receive my money.


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531Sorroco Direct Limited [Bury]
Total claims:56
Television order not received »02/12/200802/01/20090

ordered 42in LCD television over the phone on 02-12-08 was promised it would be delivered by 18-12-08 and would receive confirmation e-mail a few days prior.The 18th came and no television received.Tried phoning company the phone it is always either busy or on answerphone left 30 to 40 e-mails with no response.Looked on other forum sites and it seems this has happened same for other people.


 


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532deal sniper
Total claims:12
nintendo does not work properly and r4 card does not work at all »25 12 0802/01/20090

after my daughter opened her nintendo xmas day, we put the r4 card in ds it did not work, then after using nintendo for 10 mins the bottom screen started flickering badly, can't read what is on the screen. After numourous emails to Deal Sniper, they just keep avoiding the problem and sending the same emails back. All we want is them to send another or give us our money back. We will gladly return it. This company should not be allowed to trade.


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543Models and Modistas [Dublin]
Total claims:27
No item no tracking code no nothing »18/12/0802/01/20090

i ordered a Shure SM58 beta on the 18th of december 2008 within minutes the money had gone off the debit card i used(my sisters) i recieved transaction details and thought well it wont be long untill i get a tracking code. Two days passed and i thought with it being christmas they will be busy so i left it and still hadnt got anything i then emailed Mr Penny with the transaction details asking below when it would arrive i heard nothing back from him so i thought christmas again it will be busy. As the time passed by it came to new years day still nothing so tonight i have emailed asking for a full refund and im awaiting a reply if no reply is given further action with trading standards in ireland and england will be taken and so on. So if reading this Mr Penny i advise you to contact me with arrangements for a full refund 


Yours Mr Liam Brown   16, Darlington England Laughing


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553Sorroco Direct Limited [Bury]
Total claims:56
item not delivered »23/11/0805/01/20090

ORDER A SAMSUNG HTX 810. TOLD DELIVERY WOULD BE NO LATER THAN 18 DECEMBER GUESS WHAT HAS STILL NOT ARRIVED. TRY CONACTING THEM VIA TELEPHONE AND EMAIL NO REPLY. SPOKEN TO MY BANK AND THERE SUGGESTION IS TO LAUCH A FRAUD ACTION AGAINST THEM. SO I THINK THIS IS NEXT IF THEY DONT REFUND ME ASAP. THE COMPANY HAS NO BROKEN THE DISTANCE SELLING REGULATIONS SO THATS ALSO A POINT FOR CONSUMER DIRECT TO ADDRESS


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605Sorroco Direct Limited [Bury]
Total claims:56
xbox not delivered »30 November 200811/01/20090

I ordered an xbox 360 from Sorocco Direct Ltd to the value of £119. I was told it would arrive on the 20th December. It did not arrive and I was unable to contact them via email as they have not responded to any emails. The money has been deducted from my account.


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621Harrington Brooks [Timperley]
Total claims:35
Harrington brooks not paying creditors »200813/01/20090

Hi everyone,

I am wondering if the situation below has ever happened to any of you.

I switched DMP from Harrington Brooks to Payplan last December and have been paying Payplan religiously (direct debit) every month. However, since mid-may I have received 2 letters from 2 different creditors saying that I have failed to keep the agreed repayments! Today I have received a Claim form which will obviously end up as a CCJ.

The only reason I can think of for this to happen is that Payplan are not making the payments to the creditors eventhough I am paying Payplan.

Has this happened to any of you? Is there any way for not having a CCJ? What can I do for this not to happen again in the future?

Thank you for your help


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646e-directE-Directrade [not known]
Total claims:1
goods paid for not received »august 3rd 200815/01/20090

Paid for goods from aboveCompany (water Pump) through PayPal


Goods never received chased by E-mail and telephone calls right up to present time and through PayPal who were useless . Paid by Bank debit card and payment gone through my bank


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656Scottish power [glasgow]
Total claims:14
do not sign up again »200816/01/20090

was getting supplied by hydro for a year, guy from scottish power came along and quoted a cheaper monthly rate since we were old customers (when ? 199something and was only with them for a short time) ok i saved about £20 a month. three month later a letter hit the doorstep with a rise from £62 to £142, ok i know prices have risen but twice the amount, nah. got on the blower to the hydro and was welcomed back with opened arms and now paying £98 which is more reasonable and reflects what we should be paying. now ive got £42 that i had to pay and £130 for the energy. best thing is we were £150 in credit when we used hydro ! moral of the story - don't listen to the swines and make your own mind up even if the guy reckoned he knew the hearts team from the late nineties,or ally mccoist or neill len..............twat !


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658Models and Modistas [Dublin]
Total claims:27
order paid but not delivered »8/12/200816/01/20090

I ordered a bose headphone on this website. It looked professional so I paid online with my debit card. I have never received any invoice. I paid 10£ for the delivery, which is quite expensive so I was expecting a very quick service. I still haven't received anything. I send many emails to the company but they never replied to any of them. I also tried to call them, but never get someone on the phone.


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704Coverlook Studios [London]
Total claims:1
NoReply, No Nothing! »26/12/200823/01/20090

COVERLOOK STUDIOS ORDER VOUCHER NO: 049767


My name is Huyen Ngo and I have been trying to contact Coverlook Studios many times since the incident but her nothing.


I am disgusted by the service and feel that the company should have know this. I bought 30 images for 1000GBP and needed to pay a 30% deposit within 4 days. This was possible but I never managed to pay it off however this didn't stop Coverlook from taking money out of my account via Driect Debit that had been set up but should've only gone forth if deposit had been paid.


I called the company and heard nothing. I had to pay a refundable fee to attend the session for 90GBP as it is 30GBP PerPerson. This was taken off from the amount I needed to pay for the deposit. A direct Debit of 58GBP was taken out on 26th Sept, 26th Oct and 26th Nov. the total now stands at 264GBP paid to coverlook studios. I had conacted Coverlook via email and replied by 'Ann Quinn' assured me to tell me that my photos are safe and that payment will continue to be taken until the whole balance is paid off.


December 26th came and no payment was taken out, I believed maybe it is because of the Xmas period. I waited for a week or two and sent another email to ask why no payment was made on this date .I received no reply. Ever since this date, I have tried to call and email but yet again, no reply.


I would like to get a refund on the amount that I have paid and also an apology and explanation on why this has happend and why I needed to take serious actions before I can be heard. If all else fails, I would like to receive 6 of my images printed and burned onto CD if I cannot get a refund.


Would hope to hear from you soon.


Miss Huyen T Ngo


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710credit resource solutions [halifax]
Total claims:3
payment taken and not even agrred to this »09/01/0924/01/20090

we had spoken o the above company who took all our details ad said we needd to sign a form to join up ith thm afterreading all the small print at home we decided nto to join 2 weeks later i check my bank account to see they have aleady taken a payment eithought y authority. not very happy i would like people to be aare so that this doesnt happen to then.


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723Records Area [?]
Total claims:2
Not as advertised »24.01.0927/01/20090

I signed to join the above record search company for Appx £17.50 which without my knowledge became £20.11 re American Tax. No contact information other than email. I tried to cancel within 1 hour of the agreement and received an email asking me why? I replied and received another asking for information re my search and they offered to find my relatives. This company does not have the relevant information if you are outside the USA. Please adise and Oblige Vera Wilson


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734www.most-bluetooth.com [hong kong]
Total claims:2
Do not buy anything from this charlatans, everything is fake »dec 3, 200828/01/20090

I bought a Motorola H5 bluethooth headset and what they sent me was a fake headset. I put in a dispute with paypal and these charlatans sent me an email to return the item for a full refund. The item has been returned to them for over a month now and they never sent my money back. I sent them several emails and I got no answer.


My advice is that, even all the items are cheap on their site than anywhere else, do not buy anything from them because you will end up with a fake and worthless item. Do not waste your money and finance this crooks.


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1049Danger Style
Total claims:1
Not Authentic!! »02/27/200926/02/20090

I recently purchased some Christian Audigier clothing from this website which linked from the donedhardy website.


It arrived and was totally snide, none authentic and totally rubbish.


Avoid this company at all costs!


I am now lumbered with a load of rubbish which was supposed to be a gift and the company are not getting back to me!


Joey


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754RS 007
Total claims:1
They did not perform any services for the money paid. »1/ February/ 200901/02/20090

I am a runescape gamer, an online game. I was told by this company that they would provide me with gold pieces (game credits) which will be transferred upon payment. They looked legitimate and even had a customer service online assistant to liaise with aggrieved customers.


The site requires the login details and password for the game for the service to start. I neglected to fill this in and i proceeded to contact their customer service. Not only when i told them my situation, they disconnected me, they did not provide any explaination to why they disconnected me. This went on for more than 6 times. As for the 'game credits' they were never sent as they dont have my details which i was trying to give them.


I hope there is a way to shut down sites like this in hope others would not be cheated by this same company again.


Jeremy


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761Currys
Total claims:28
Shocking! International Visa cards not been accepted in Currys »1.2.200901/02/20090

I am visiting UK and had been doing shopping using my International Credit Cards(VISA, without Chip&PIN, as the issuing country dont have those cards/policies).


In the last few days I have been able to use my card everywhere, big/small shopping stores without any difficulty including PCWORLD.


However, today I went to CURRYS BECKTON store, and after having spent 40 minutes (waiting for the sales guy, then waiting for the expert to answer my questions, then again waiting for the sales guy to check the stock and then again waiting for the sales guy to physically confirm the stock) and this all where I already had my clear choices, when i finally went to the till, i was told that


1. Currys dont have the VAT REFUND FORMS(Given non-resident I am eligible for VAT refunds) and when asked where and how i can get them the answer was dont know!


2. With this level of frustrating service, given that i still wanted to buy the things, when i presented my international visa card to my utmost surprise i was told that CURRYS dont accept cards without chip&pin!!!!


Now would there be someone to tell me how people from overseas where the banks dont use the chip&pin technology do any kind of shopping in CURRYS? Shouldnt they write it clearly that Foreigners are NOT allowed to shop???


With all the recession going on in UK is this how curry is contemplating in getting more shoppers into their stores???


According to Financial services regulatory authority, in case it a certain establishment refused to accept a certain mode of payment, it shall clearly make it visible for its customers so that we are ware of it in advance and shouldnt be wasting time!!


 


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1053Trading Post Appliances [Wednesbury]
Total claims:2
Damaged Rusty Cooker, Should not be allowed to trade »14.01.0926/02/20090

I purchased a Baumatic BT3060SS 60cm Twin Cavity Dual Fuel Cooker cook for £486 from the Trading Post Appliance on the 14.01.09.  I received a notification via email informing me that I would be contacted with possible delivery dates


 2 weeks later on the 27.01.09 I received a phone call from a man asking where I was because he was outside my house with the cooker.  No one had contacted me to arrange a delivery date.  I arranged for the cooker be delivered on the 28.01.09.


The cooker was put in the hallway in front of the entrance of my flat because it was too big to go up the stairs with the packaging on and the courier was running late he had to rush off.  He rushed my mother into signing the delivery note.


An hour later the kitchen fitters were ready to install the new oven they opened the carton to find the top oven door was shattered there was glass everywhere.


I immediately contacted the company and spoke to a young man named Stephen, who told me "that it was no longer their problem" and that because my mother had signed the delivery note there was nothing he could do. He went on to say that they had no way of proving who caused the damage to the cooker the courier or my mother?


When the cooker was brought into the entrance the dented part of the packaging was against the wall so nobody could see it and the label that states CHECK PRODUCT BEFORE SIGNING was facing away from my mother, the courier was standing in front of it. 


An hour later on the same day, my mother called and spoke to woman who rudely told her that NOTHING and NOBODY could revoke the terms and conditions and that they (TPA) were not going to help.


The cooker is now not only blocking the entrance to my flat but also the neighbour's entrance and it is a fire hazard. My neighbour happens to be disabled and requires 2 walking sticks to move walk.


On the 28.01.09 I sent an email to Mr John Delaney, in which I told him that their behaviour was in violation of the Sales of Goods Act 1979 and my statutory rights superseded their terms and condition.  


I called and tried to speak him, I tried to explain the situation about the delivery to the Sales Manager (Lisa Smith), and she once again told me that the company were not going to do anything.  I informed her that we have found a dent in the packaging Lisa quickly replied "and yet your mother signed for it" in an impolite manner. Yell She did not give me the opportunity to explain the size of my hallway and how narrow it is, where the cooker was situated. 


On the 13.02.09 After Closer examination of the cooker I found one of the racks in the oven to be rusty. I called and informed the company of the new finding and was told by Stephen that the company does not possess a complaints procedure.  Stephen informed me that complaints are normally dealt with in 28 days (something which no one inform me of right at the beginning of this ordeal) and that he is surprised that the MD had not responded sooner, that the normally answers the emails very quickly and that I should have received an email informing me of that fact. He said he would escalate the problem and bring it to John Delaney's attention.


I conducted research on the internet and found other customers who had similar experiences.  Their reviews can be found at the following websites [www.trustpilot.co.uk] (link: http://www.trustpilot.co.uk/).  I realise they have a good cop and bad cop routine. Stephen, the young man is the nice one and Lisa the older woman is the one is just plain unhelpful and uncouth. 


Since the 13.02.09 I have sent another letter on the 24.02.09 via email, fax and recorded delivery to the company. Based on the research that I have conducted, I do not believe these people will response to my phone calls and attempts of communication. I desperately need help, I would like a full refund and the cooker removed from the entrance to my home. See Photo of cooker below


 



more details »


793Records Area [?]
Total claims:2
Do not use this site! »04/02/0905/02/20090

Records-area.com does not do what it says on the tin. The only info I could find was 3 years out of date. The site is unpredictable, taking you to the wrong areas, or not taking you anywhere! What a con.


Have contacted them via their " support" service e mail - no response- will be most suprised to hear from them.


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795Sorroco Direct Limited [Bury]
Total claims:56
ITEMS NOT RECIEVED »20/12/0805/02/20090

I BOUGHT A PLAYSTATION 3 CONSOLE ON THE 21ST OF NOVEMBER AND ANOTHER 1 ON THE 25TH OF NOV FROM SORROCO DIRECT, I WAS GUARANTEED DELIVERY BEFORE 18TH DECEMBER, I THEN RECIEVED AN E-MAIL SAYING BOTH CONSOLES WOULD BE DELIVERED ON 20TH DEC BETWEEN 8AM AND 1PM.  I HAVE TRIED TO CONTACT THEM NUMEROUS TIMES BUT CANNOT GET THROUGH BY PHONE AND HAVE NOT RECIEVED ANY MORE E-MAILS.  THE BOTH ORDER REFRENCES ARE 1824 AND 1484, I HOPE YOUS CAN HELP ME AS I CANT AFFORD TO LOSE THIS MONEY. THANK YOU.


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805A1-writers [Philippines]
Total claims:2
Goods not received as stated-no refund given »7th January06/02/20090

 


On the 7th January 2009, I paid A1 writers (they advertise on the google search engine as being professional writers) a sum of £192.90 with an additional service fee to XOOM of £25.00. The fee paid to A1 writers was done through Xoom.


This was for the company to write an assignment for me. They suggested that if I wanted the assignment done within a deadline of 3 days it would cost me extra. I went for this as I needed the essay finishing.


 


A1 writers informed me that they had received the money and that they would commence the assignment following the guidelines I had sent. The target for completion for them was Saturday 10th January.


I had specific guidelines to follow, such as the assignment needed to be 3000 words and had to cover all that I had sent otherwise I would fail.


A1 writers constantly failed to fulfil the 3000 words (see emails) and did not follow the specific guidelines I had asked of them. Despite me continually having to point them in the right direction and resending the guidelines they still failed to come up with the 3000 word count (only managed 1700 words at the most) and the standard was appalling.


Besides this they had failed to meet the target of 3 days, they were still trying to alter the essay 4 days after they were due to complete it! This was completely un acceptable and in order to get an essay done following the guidelines outlined I decided to write the work myself.


I have not utilised anything at all from A1 writers, the work was not up to sufficient standard. I therefore requested a refund based on the following;


 


1/ The target of completion for the 10th Jan had passed (it was the 14th Jan and the essay still was not done). I paid extra for it to be completed for this date.


2/ Only 1700 words had been done and this was not good work. I would not be able to use it.


 


3/ They had plagiarised certain aspects of their work (copying directly from a published article).


 


4/ They did not follow any of the guidelines I sent.


 


5/ They admit failure in their emails to me.


 


6/ They state that the money is refundable if the work is not done to satisfaction (see attached)


 


Despite numerous emails to A1 writers I have not received a refund or any reply.


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873Uggstore.com.au [Melbourne]
Total claims:8
Money Not Refunded »29/12/200811/02/20090

I received three pair of inferior (Fake?) Ugg boots from The UGG Store and returned them immediately asking for a full refund. The consignment was received on the 29 December and signed for by Lucinda at 13.52.


I have E-mailed 3 times requesting my refund but have not received a reply.


My order number was 91115


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822deal sniper
Total claims:12
DS Console did not work »18/10/200807/02/20090

I bought this DS in October and asked to be with 2-3 days special delivery with insurance, received an email from dealsniper confirming. when i received the console , had to pay tax to get it, tax was same price as I paid for the console, but console was not working, after 2 weekes they asked me to send it back, after check if it was a console fault they would replace it and give me the money back for the postage. After 2 months I never heard anything anymore about it, and I was written to them every week. Then they replied that they were still checking the fault. After they replied saying maybe I would not get back because the address was wrong, how could it be wrong if they posted to me on the same address before??received the console back on the 27th January 2009, and again had to pay another fee for collection which was this time more expensive then what I paid for the console. Sent another email to them asking to send my money back as they promissed, but received an email today 7th february saying that they wont pay for anything as I agreed in the terms and conditions.I want to ask everyone to not buy anything with them , they just rip you off, tell you that you have a great deal and end up paying more then the real price in expensive shops. also the shop is not even in UK as they say, the office is in Hong Kong and they will never provide you a telephone number or office address, only a pO BOX number, so, for them to just still your money and desapear is very easy!!! BE CAREFULL WITH DEAL SNIPER


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1404yes hairdressers, clarkston rd, glasgow [glasgow]
Total claims:1
hair cut not straight »13/03/0919/03/20090

Got my haircut after waiting quite a while as wanted to grow it.  Wanted 1/2 an inch off max as my hair is long. The girl took about 2 and a half inches off and it was nt straight, so would need more off to fix it.  I went back and the owner to ask to fix it and she said the person who does the hair fixes it which I was nervous about. She addded a few blond highlights as it was nt as blond as I wanted it and at the end, the owner came over.  She spoke in a very cheeky and unprofessional manner.  She then said she would need to take another 1/4 inch off to fix it, but denied it was nt straight, I refused as I did nt want any more off.  During getting the haircut the girls were rude, going off round the back area and closing doors and clearly having discussions about me and attempted to be intimidating.


I have just had a baby and was getting my hair done for a wedding which I was very much looking forward to.I am unhappy with the end result and mostly I am unhappy about the intimidating way the girls, especially the owner acted.  As hairdressers are not governed by any preofessional body it is difficult to complain about such an experience.


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850THREE G [Maidenhead]
Total claims:8
Not recieved a cheque for money owed to me »04/01/200909/02/20090

I cancelled my contract with this company back last year and had recently finished paying the outstanding balance to them. I noticed in the new year that I had over payed them and called the company on the 4th January to ask for a cheque to be sent to me for the outstanding balance. I was told that a cheque would be out to me within 7-10 working days.


Called again on the 25th january as was told that a cheque had been sent out on the 5th of January and I should of received them, I was on the phone for 45mins with Three whilst they tried to find out what had happened. They could not tell me why I hadnt recieved anything. I was told to wait again.


I called them again today 9th February and was told the exact same thing again. I have to wait again and it should be with me by the 15th February. £7.47 is not alot but after all the phone calls and length of time spent on these phone calls I want my money back.There quick enough to chase for the money but to get anything back its virtually impossible.


Please help...


 


UPDATE:


Its now the 28th February and still no cheque!


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880Adventure 001 [Bucks]
Total claims:1
Over charging and not delivering »23rd December 0811/02/20090

I purchased 20hrs of flying lessons for my husbands Xmas present for £2300. When my husband turned up at the airport he was informed by Biggin Hill that these were infact a red letter offer. They allowed Adventure 001 to purchase one ticket at £115 to entice people to want to learn to fly. A taster if you will. I telephoned Adventure 001 and was eventually called back by the Director who states that this offer was only available last year. When I informed him that in order to just keep what I had paid for, Biggin Hill have said that I need to pay another £1121.25 I was told that "the offer" was only valid for last year. When I reiterated that I paid last year I was told I would get a refund. I explained that I did not want a refund, only what I had purchased at the price I had paid.  


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900deal sniper
Total claims:12
nintendo ds fake not returned »22/10/08 to present13/02/20090

i purchased a ds from deal sniper and recieved it in november 08. i bought it as a xmas gift firstly battery was faulty and was told would send new one but never recieved, then ds fell apart in my partners hand had a fault hinge. i also believe ds was fake as was not s good quality as others i have seen. i sent ds back as instructed by recorded delivery and never recieved back. they asked for further £40 so i could get fixed but website is gone. i have all emails as proff saved and postage reciepts. then on 4th feb contacted me to send money again for repair. also paypal how i paid have been most un helpful and day not there problem! please help me!


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1033http://www.americanlifestyle.com/ [Pittsford New York ]
Total claims:1
PAID 97$ FOR GETTING NOTHING »24/02/200926/02/20090

This company, americanlifestyle.com provides cosmetics around the world. In their terms and conditions page they do not talk a word about SEIZURE CUSTOMS questions, they only talk of their returning products policy (you pay 15% for storage expenses and sending/returning fees in case you decide to return the product)  I had a very angry problem with Spanish air customs. I order and payed $433.00 for two svectrin cosmetic cream and instead of the product, I received a letter from the spanish customs, telling my product was SEIZED. I phoned to the customs people, they told I needed a special importing costemics licence, and beeing a "particular" i was not able to claim and get the product!! I mailed to american lifestyle customer services asking what to do, several times... providing all the proofs and documentaction ...I did not get any answer for a week... I decided to rollback the transaction.... ONLY THEN I GOT AN ANSWER ... The told me their returing policy was I had to pay for sending and storage expenses and blah blah... I answered I had rollbacked the transactation as they did not answer me on time, and that in any case, it would be more fair to share the expenses, because they did not warn about the SEIZURE possibility, and I had no means at all to get their products... Thet did not answer any more... But two months later, they claimed to VISA and they charged me 77 €  (about 97$) amount !!!! I phoned to my bank office and they told me VISA usually gives their trust to the commerce, not to the client!!! So, now, I have lost 97$ fro getting nothing. I "thanked" the americanlifestyle people for all this in this way:


Dear sir/s: I've inverted my time, wich means money too for me, and
I think it would have been fair to share the expenses for the seizure inconvenience, WICH IS NOT MY FAULT!!!
Finally, you've charged me the wole 77€ for getting nothing, the whole "sending and 15% restocking refund expenses"... Pour guys...you cover well your back... taking no risks for all... All for the client... let me tell you several things:
In your page for terms and conditions you don't tell a word about seizure problems....
And I am sure you know that problem exists more often than it should, at least you should warn potential victims for that unfortunate matter... And the client would know if it pays to take the risk... Honestly, unless you would garantee a secure way for getting your products, I would have not taken the risks...Just if I had known in time.... Now you have lost a client... And surely, you will lose much more with your attitude.... At least, honestly, you should have the detail to share half or at least a part of the sending/receiving expenses for your products in exceptional cases like these...
I am very honest and I never have refused to pay what is fair... I talked to the customs people but they told me that I was not allowed to get the package IN ANY WAY...
You did not answer my mails until I rollbacked the transaction...
You haver charged me the whole returning expenses amount, and I have not means now to reclaim to VISA at least half the amount... As you have argued with them the transaction expenses and all that blah blah blah... But I've paid 77€ for nothing....
 
let me tell you have lost not only a client... You have lost the confidence of people who are not ready to risk to buy anymore by internet to your country.. and of course, I will not recommend to anyone to buy nor to your web, nor to any USA or foreign web wich does not offers any warranties....


 


 


 


 


 


I made orders previously with this company without problems.


I ordered Svictrin costemic cream. I must tell too I ordered cosmetics creams from other sources in USA without problems before, and never had heard on any seizure customs problems, but with americanlifestyle I had...


 


 DOCUMENTATION:


Imagen1.jpg --> seizure letter received where they ask me a SANITARY PERMISSION
Imagen2.jpg --> The letter with the details for where to address to obtain a trading official document permission
( They told me as a particular I could not obtain that permission; absurd  burocratic laws)
Imagen3.jpg --> The letter of a fax sent by me giving explicit orders to the customs to return the package to
you, the sender, with no time delays
The international reference number : EG011503445ES 


 


 


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889Argos
Total claims:9
sales scam, replacement still not received »27/12/2007 - 12/02/200912/02/20090

 


Ordered a leather suite that was offered in the Boxing Day sale 2007, sale price was nearly half the original price and therefore was affordable to me; I received e-mail confirmation and was charged to my card. Later I was telephoned about delay and was told it would be delivered on the 5th February 2008. (Because of this I gave my old suite away this was a fabric suite and was under two years old)


I received another letter saying, another delay and would be delivered on the 17th but on the 17th I received another phone call saying it was out of stock and to pick another (The person making the call first asked to speak to my late son, who had not lived at this address for 15 years and had only died eighteen months previous, an open verdict on his death, he died in great dept so I can only assume the big brother theory, although Argos denied this)


I was told to pick another one but was so upset and agreed, but a neighbour that was with me at the time realised I might not have one at the sale price advised me to phone and ask. I was told certainly not a 10% courtesy discount was all I would get, I could not afford similar ones at the the original price so argued and after the threat of legal action it was agreed I could go to £1000, I had no option as my suite had been given away and we were now sitting on garden chairs.


I picked a suite of the value of £899.99 and received it on February 25th. On opening the recliner chair the framework simply collapsed, it was replaced the following Monday. Within a few months the replacement chair started to show signs of collapse again and the arm soon came away from the chair. Argos sent a repair man who repaired the arm but within two weeks the arm collapsed again and a different repair man was sent he took photos of the inside of the chair as it was unrepairible. Argos reply to this was "new chairs were out of stock but they would replace if the became available. I refused the chair not only because of the quality but because there was no guarantee the chair would be the same colour, as the suite was now months old. They told me to choose another suite. (As there are only two pensioners living at this address the chairs had not been abused)


 So I chose the only suite there that would fit through my door and was advertised as IN STOCK, ONLY TO FIND THAT ON DELIVERY ONLY A SOFA WAS AVAILIBLE AND THE CHAIRS ARE OUT OF STOCK.  I enquired today and was told they are "trickling in" and I would be phoned hopefully by 22nd of February, I gave the ultimatum of the 20th


So since December 2007 - February 2009 Argos have LEFT ME FOR MONTHS WITHOUT SEATING ARANGEMENTS, DELIVERED ONE BROKEN CHAIRS, LEFT ME WITH TWO "REPAIRED" CHAIRS THAT WERE UNREPAIRABLE AND DANGEROUS, AND NOW ONLY A SOFA AND PROMISE, WHICH I DONT TRUST. ALSO OUT OF POCKET AND EMBARRASED ABOUT THE EMPTY ROOM.


I WONDER IF THEY ARE BREAKING TRADING RULES BUY STATING ONLINE "IN STOCK" OR INDEAD THE ORIGINAL HALF PRICE ITEMS THAT WERE UNAVAILABLE AND THE OFFER OF MORE EXPENSIVE GOODS IN REPLACEMENT. HOW MANY OTHERS ACCEPTED THIER OFFER? I CANT BE ALONE


 


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897dearugg
Total claims:5
Torn boot returned have not herd from them. »11-22-0812/02/20090

I ordered a pair of boots one of then had a tern in them they said ship it back I di and did not her from them. Only to tell me they would ship me a new boot when they recived the returned one. I have emailed them every day only one responce.


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962NJ School Of Dental Assisting [Parlin]
Total claims:1
SCHOOL DOES NOT DELIVER WHAT THEY ADVERTISE »3-29-2008 to 6-28-200820/02/20090

This school is a SCAM!!! It is taught in the reception area of a [] (link: http://www.ripoffreport.com/reports/0/425/RipOff0425882.htm%20/) require you to have an X-ray license before they will hire you this school will tell you that isn't so.

BUYER BEWARE!!!Surprised


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1009burger king [stockport]
Total claims:2
food not cooked »24/02/0924/02/20090

I went to burger king with my partner and we both got a double cheese burger meal and as i bit into mine the burger was pink it was not cooked and i took it back to the till and when we left the resturaunt i was being sick all afternoon and i had a bad stomach i have been to this resturaunt before but i am certainly not going back there ever again because i didnt expect to be sick after having my lunch and i am disgusted in the way it was given to me and i thought they were supposed to have there cooking items at the right temperature but obviously theres were not and i ended up with food poisoning.


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1047British Gas
Total claims:27
Services not completed »Jan. 28 (approx.)26/02/20090

Hot water supply stopped.  As I am on Homecare with British Gas I contacted them to repair my hot water supply as there was an airlock. Three different technicians over three days came to my home to repair the problem and each and every one of them said they were unable to repair so I had no hot water. The last technician said that this was a plumber's job for which I am covered.  As I recieved no satisfaction from British Gas I telephoned a private plumber for the repair.  He immediately found the problem and repaired it.  That very day a manager from British Gas came to my home to see if he could be of any assistance and found that we had solved our problem by a private plumber.  He volunteered that British Gas would reimburse me when we recieved the plumber's bill and to let him know, and gave us his mobile number and name.  About nine or ten calls to this number have failed to get any response.  Repeated calls to British gas has produced no satisfaction.  As I am covered for such eventualities I feel I have no obligation to pay  for a private plumber to the sum of £237.00.  I am a pensioner.  The manager's name is Trevor Miller.  His mobile number that I have repeatedly called is 07769544383.  I have written Homecare and to date have not recieved any satisfaction.  I did though recieve a letter acknowledging that I had written and that my letter was turned over to the proper channel.  To date I have not heard anything from British Gas Homecare.


more details »


1078gala electric casino, cardiff [cardiff]
Total claims:1
can see my money in the cctv but not identifying and not giving it back »28/02/200928/02/20090

i had been a customer of gala casino since a week and never i had won some money just but losing .... i had atleast spent 2000 pounds on the casino...... yesterday that is 27 th of feb 2009 also at around 9.00 pm i visited gala , bought chips of 80 pounds and lost them again i bought chips of 50 pounds and i started winning and i won nearly 250 pounds of which they gave me 2 hundred pound coins, and the rest of them were 1 pound coins... this was around 10 pm to 11.30 pm but after that i started losing and i lost all the change and then i removed one of those hundred pound coin and gave it to dealer ... 


               the coin rolled and it just went and fell in to the hole next to dealer.. all this is clearely seen in the cctv cameras and even they saw and many evidences around me said th same thing......


but the manager says that she can see the coin rolling but she cant say what coin is that.... if this is the case she can see the number of times i won and the coins i got.....


no one was least bothered to solve my problem.i waited from 1200pm to 3 am in the morning but none took interest of me...


i explained them a lot but she behaved as i am a theif and i am lying......


they just pull so much money from us us they wont care what the custemer request is....


due to this i well very ashamed and sick from morning and am not in a condition to go to work in shame as she behaved i am a theif...


many customers around me supported for this .......


i am claiming for 5000 pounds on the insult and my 100 pound back .


 


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1094www.25Poundlogo.co.uk
Total claims:1
Service not delivered »16/02/200902/03/20090

16/02/2009 I have ordered Elite Logo Package and paid £35. Logos should be delivered withion 3 days. It was not delivered and after a few conversation via a live chat 23/02/2009 I have received samples which was not acceptable because my requirements was just ignoored and the quality of work was very bad. I have rejected this work and ask for guaranteed full refund. 24/02/2009 I have received an e-mail from customers service where they promise to fix the problem in next 2 days. I agreed on condition that this will be 2 days, not 3 or 8. Customer service confirmed this. unfortunately after that they are not answering on my e-mails at all and I cannot get refund.


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1172eJaffa
Total claims:23
item not received »26/02/0906/03/20090

Ordered a Panasonic lumix TZ5 digital camera, paid through paypal and money has been taken from my bank via paypal but no camera and no communication with ejaffa.com


more details »


1204New ID London W.1 [London]
Total claims:5
Treatment paid for and not recieved »7th Feb 200907/03/20090

I paid for half day makeover experience for my daughter and myself. I also paid in advance £50 deposit which I was told was fully refundable on day, also I paid £100 and told that this would be doubled on the day so I would recieve photos to the value of £200.On the day we recieved about one hour and a quarter treatment. I was also told that the money I had paid to be doubled didnt count unless I purchased all photos, which I wasnt told on day of paying, and I didnt want all photos because I wasnt happy with them.My daughter chose about 6 photos, we  were also meant to recieve a free photo each on day, which we didnt get, I didnt get my £50 refund, and was told the photos would cost me £2800, i wasnt willing to pay this amount, the price was reduced to £2000, I again said no, eventualy after trying to emotionaly blackmail me, asking didnt I think my daughter was worth it, reducing her to tears, I agreed to pay £401. I was asked to go to cash point and get cash, but my daughter and myself couldnt go together, one would have to wait in studio, we said no we are not going alone. After much haggling I paid by cheque. We recieved 3 photos 5 weeks later which was supposed to be 4 plus another 17 on a disc, this didnt arrive with photos. I phoned my bank to try to retrieve cheque and was told I couldnt do this the cheque had been cashed over the counter on the monday after I paid on the friday. I emailed complaints dept for New ID, to be told sorry for treatment, and we could choose photo to be enlarged to A4 size, I again emailed to say they had completely missed point of my complaint we didnt like photos, I certainly didnt want an A4 size one. I would like a refund, I never recieved my £50 deposit back, I never got amount of £100 I paid doubled for photos, and who;e expepience had cost me £601, and left my daughter in tears. I was told there was no way I would get a refund.


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1210Ideal Shopping Direct PLC [Leicester]
Total claims:2
password not received »30.12.200808/03/20090

I have been a customer with Ideal Shopping Direct Plc. for several years. I paid £35.00 for a 2 year subscription to the Create and Craft Club and the on-line magazine. I have forgotten my password, which means I can't access the on-line magazine. I have been trying to get my password since just after christmas. There is a forgotten password link on the website. I clicked on it and got a message saying an e-mail had been sent to my e-mail address, but I didn't receive one. I phoned customer services at Ideal Shopping Direct several times and each time was told they were sending me an e-mail which I did not receive. These phone calls have cost me money seeing as they are charged at national rate and customer services keep you waiting for about 10 minutes playing music all the time. I have e-mailed them and got an answer saying they would endeavour to respond to me within 7 working days, but I don't hear from them again. I have even sent them a recorded delivery letter saying could they please send me my password, or cancel the subscription and refund me the £35.00, but they didn't even acknowledge receiving the letter.


I'm not asking much from them, just my password. They can't even say they haven't got my e-mail address, because they can still send reminders of their tv schedules via e-mail.


I don't know if any one else has had this problem. I feel there must be something that can be done about this, seeing as they have got my money and they are not letting me have the means of using the product, surely this is fraud.


Please can any one help me?


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1275businessinternetdirectory [k/n]
Total claims:1
not acsept my cancelation »16/12/0812/03/20090

my contract with the company ran out in january 09;i was going to renew;then emailed them on the 16/12/08 to say i didnt want to renew;they said on the verble contract i had gone over the seven days cooling off period;i beleive they are robbing me of £399 i should have been able to cancle befor my previouse contract expired;


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1289EDF Energy/via Sainsbury
Total claims:2
NOT SURE »22 OCT 200812/03/20090

I left British Gas in June 08 and went to EDF, I thought it would be straight forward to register with another company untill, EDF produced me with my FIRST electricity bill of £589.75. I called them up and they told me it was correct, I told them that it was wrong as I have just joined them. They told me I should be paying £50 per month the reduce the bill, I complied.  It wasnt untill I spoke to a friend who then told me  they cannot do that and it was wrong.  I believe that once I joined another energy supplier it would be cheaper for me unfortunately in my case it has caused me grief and upset and am seriously thinking of changing my energy supplier. I have now reduced my direct debit to an affordable amount of £20 per month and hope to remain that way. Im still receiving letters from EDF telling me im behind with my payments and need to pay the outstanding amount. PLEASE HELP ME!!


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16052Uggkelly
Total claims:3
GOODS NOT RECEIVED »11.1.1117/01/20110
Goods not received and no response to e-mail. Can no longer access the site on the internet.


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1349Weatherseal
Total claims:29
Will Not Repair Windows »August 200816/03/20090

In 2001 Weatherseal came and put in my double glazed Georgian Windows, over a period of time many of the handles have broken off and they kindly sent me replacements, however, in August 2008 I noticed that 2 more handles had broken and all the beading was coming away from all the windows, I contacted Weatherseal and asked them to come out to look at the damaged windows, they made an appointment for November 5th (3 Months!!!) anyway, I took the day off work and a nice man came round and spent an hour looking at my windows and writing down all the damage, he had a nice cup of coffe and told me he would put through my claim and he will be out to attend the repairs, in January 2009 I still had not had a letter or a call to advise me when they would be out to do the repairs, I called Weatherseal and they advised me that they had lost all my paperwork and would have to send out another nice man to look at the damage, in February the same nice man came round took another hour writing down all the work that needed doing and had another cup of coffee, he told me that he would be back in a few weeks to do the work.  It is now March 2009, I have called Weatherseal on various occassions they even gave me a date when the man would be round to do the work but guess what, he never turned up, now when I call I get put through directly to Mr Weatherseal!, who can never seem to find my paperwork!! he also keeps promising me that he will call me back but he never does.  I now have double glazed georgian windows where all the beading is coming away and two windows are sealed shut because the handles have broken off and all the other handles are wobbly ready to fall off.  Advise to anyone reading this Never Never get Weatherseal to do your double glazing, they are a shabby company, their customer service is non existent and their 10 year guarantee isnt worth the paper its written on.


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7321expressberry [gosport]
Total claims:15
Another sting »5th December 200905/12/20090
I have just gotten another bill for the exact same amount in US dollars as i did a few weeks back.
I think it may be related to a 'free trial' i signed up for, however i have only ever recieved the initial product and none since then.
I got a bill a few weeks back from a seperate company that i thought this may be for, but now im getting billed from another company!
If anyone has been in the same situation, what can i do to get out of this frustrating position.
Thanks

more details »


28017Right Financial [Poole]
Total claims:30
services not done »07 12 201212/01/20130
i went on line looking for a loan of 3000 pounds was contacted by this company say that thay could do this for me on problem ok sounds good to me save me time going throug all the companys online i was told it would be two or three day to set this up 1 month later no loan and 69 95 out of pocket all i want now is my money back from this rip off company do not let them get away with ligelisd robery. time to put tham out of bussise i think

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1362eJaffa
Total claims:23
I believe Paypal are negligent for not freezing this sellers account after many unresolved disputes. Club together for class action against Paypal. »26/02/200917/03/20090

I bought a camera on the 26th February that did not arrive. I escalated the claim with Paypal but they will not refund me. eJaffa have no funds in their Paypal account.


I believe Paypal should have shut down the seller's account when they first found out that this seller was fraudulent. They are supposed to do this when they receive multiple disputes (two or more) against the same seller.


I think that there were several disputes before my payment. Paypal refuse to reveal the history of disputes with eJaffa. I think that Paypal have been negligent in keeping their account open.


Please contact me ([paul@tonertopup.co.uk] (link: mailto:paul@tonertopup.co.uk)) with the dates and history if you raised a dispute for items that you did not receive. Together we may be able to take class action against Paypal.


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1363ejaafa.com [Wish i knew]
Total claims:4
I believe Paypal are negligent in not shutting down this seller's account when there were several unresolved disputes. Club together to take class action against Paypal. »26/02/200917/03/20090

I bought a camera on the 26th February that did not arrive. I escalated the claim with Paypal but they will not refund me. eJaffa have no funds in their Paypal account.


I believe Paypal should have shut down the seller's account when they first found out that this seller was fraudulent. They are supposed to do this when they receive multiple disputes (two or more) against the same seller.


I think that there were several disputes before my payment. Paypal refuse to reveal the history of disputes with eJaffa. I think that Paypal have been negligent in keeping their account open.


Please contact me ([paul@tonertopup.co.uk] (link: mailto:paul@tonertopup.co.uk)) with the dates and history if you raised a dispute for items that you did not receive. Together we may be able to take class action against Paypal.


more details »


1364ejaffa.com [UK]
Total claims:10
I believe Paypal are negligent in not shutting down this seller's account when there were several unresolved disputes. Club together to take class action against Paypal. »26/02/200917/03/20090

I bought a camera on the 26th February that did not arrive. I escalated the claim with Paypal but they will not refund me. eJaffa have no funds in their Paypal account.


I believe Paypal should have shut down the seller's account when they first found out that this seller was fraudulent. They are supposed to do this when they receive multiple disputes (two or more) against the same seller.


I think that there were several disputes before my payment. Paypal refuse to reveal the history of disputes with eJaffa. I think that Paypal have been negligent in keeping their account open.


Please contact me ([paul@tonertopup.co.uk] (link: mailto:paul@tonertopup.co.uk)) with the dates and history if you raised a dispute for items that you did not receive. Together we may be able to take class action against Paypal.


more details »


1368Usedcalculators [Houston]
Total claims:1
Not received item as promised »20/07/200817/03/20090

I was searching for a specific calculator for my University course, The brand new ones were £70+, so I found this site ([] (link: http://www.usedcalculators.com)) it looked quite good, trading all over the place, and guarenteed delivery within 4 - 6 working days providing they were in stock.  Checked the one I wanted and it was in stock, ordered it, paid for it and delivery, and waited.  I waited a month, and my course was due to start, so I e-mailed them, I received no reply despite checking my spam filter and asking for confirmation of receipt of the e-mail, so a month later a e-mailed them again.  Still nothing.  I have checked my bank account and there is still no refund, so I have another e-mail and decided to do a little more investigation work, it turns out that there are a fair few people who have been caught in the same trap.  It's a lot of money, and I had to go out and buy another one, so I have spent another £60+ and ended up getting a second hand one from Ebay.


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1446Child Support Agency [Plymouth]
Total claims:1
Maintainence Not Received »2/10/0823/03/20090

It started when I made the clain on the 2/10/08. The child support agency is meant to calculate and collect payments from un-providing Fathers/Mothers that are non-resident to the child.


We are now numerous months ahead of this date and as if we have not suffered enough by being in a violent relationship the CSA have caused pain, stress, time and money in not sorting this claim promptly and proffessionally for my son.


I have sent so many letters of complaint and simply do not receive a reply, I involved my local MP who again received no reply. I have spent over £30 in phone calls. I have recorded all phone calls and letters and re-sent to their complaints department and again no reply.


On a phone call I was told I was entitled to compensation from themselves they have now back tracked from the fact this was said and ignored it. They have now made an incorrect assessment of the monies my son is entitled to as my ex partner is purposely defrauding them and they exclaimed that was not their problem but my own. Even though this calculation has been made, although they are now em-powered to take it form my ex-partners wage they are failing to collect it on our behalf.


The correct payment we are entitled to is £66 per week. I have therefore requested this weekly amount to be paid to us from the period of 12/12/08 this is being reasonable in the fact that it gave them ample time to sort out the claim.


I have now had enough we have been through so much physical and emotional damage already. I wish this to all be over for good but the CSA have dragged it out for us giving no concern for my feelling whatsoever.


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1448Calderdale Council [Brighouse]
Total claims:1
Penalty Charge Notice »14/03/200923/03/20090

On the 14th March 2009 i was parked outside my house on a single yellow line for a maximum of 10 mins whilst loading the car for a numerous amount of trips to the local recycle centre which i might add Calderdale Council are big on promoting, however whilst in my garden sorting out the next load to go a sneaky warden pulled in his car observed my car for 3 mins only before ticketing my car and awarding me with a £35.00 fine for reycycling my rubbish, as far as i am aware you allowed a certain amount of time on a single yellow line when loading and unloading, this parasite didnt even have the guts to come speak to me, he cowardly walked away when challenged, after filling a claim for dispersal of the fine the council have rejected it.


 


Total and utter disgrace and if this is how they promote recycling in the area then i refuse to use the new recycle bins they have just delivered for me to do thier work for them, i will continue to use my black bags as i pay for the service of rubbish removal in my council tax.


 


Totally disgracefull behaviour and a waste of rescources pouncing like this, on people who are actually trying to help them. NEVER AGAIN !!! If this Warden had stayed and watched for a further few mins he would have clearly seen what we were doing, or all he had to do was ask us !!!!


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1456Watchtime 2008 (2526) [Hong Kong]
Total claims:1
Goods not supplied »31.12.200823/03/20090

I bought a Bowie watch via E bay from this seller on 31.12.08.After 3 weeks contacted him as not arrived, he responded"give it time it will arrive"." . "2 weeks later contacted him again he said would "resend" watch. Further 2 weeks still no watch, contacted him yet again  he said give it time watch was resent.Further 2 weeks still no watch, contacted him again and complained, seller then offered refund but claimed he was unable to do so via Pay Pal. Informed seller how to do this but he still claimed he was unable to do refund.


Since then i have been unable to contact seller i think this is a ploy by seller to exceed 60 days on e bay on which you have to make a complaint or 45 days to make claim thro pay pal.


Buyers beware of this person on E Bay.


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1459Hewlett Packard [bracknell]
Total claims:4
Laptop and docking station not working »23/03/200923/03/20090

Bought a laptop and docking station from Hewlett Packard on 24 February 2009.  I am now on my second laptop and third docking station.  Cannot print using USB cables from the docking station and now this morning had a fatal error stating "bios corrupt".  Have spent literally hours and hours on the phone to their call centre in India.  They are saying that they have to send the laptop away for repair which will take between 10 to 14 days.  However I use this laptop for business and cannot afford to be without a laptop for that long.  HP not interested in my problem.  Cannot speak to a manager - apparently I have to write a letter - how long will that take to resolve?  Absolutely disgusted with HP - have just spent £1000 and this is the way they treat their customers.  I dread to think how much my phone bill is going to be with all the calls I have made.  The last guy I spoke to at the call centre wants me to make a further payment to HP customer care so that I can have someone come out to look at the problem.  So I've just paid £1000 and now they want me to spend more money to get their defective goods repaired?????


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1479hotel roma blackpool [blackpool]
Total claims:1
hotel owners did nothing about loud clints after 2pm »13 febuary24/03/20090

we booked a couple of rooms and on the internet they were 128 for a family room and 98 for a room with three people.when we got there we got told that the three room was 128 aswell as it was only 98 with two adults and a child but it was that price first on the internet and that was crossed out and the new price put in.when we told him he said he would look it up but i trid to tell him there was none left to look at now as they were fully booked he just said it was right.so we went up to the rooms and the kids we had in the family room went to sleep that night it was fine the next night the kids were woke up at 2 pm by four people coming in shouting laughing and running up and down the stairs and one off the women had just a t shirt on.it went on until 4.30.when we told the owner of the hotel the next morning about what went on he just laughed and thought it was funny so we said we will not be going there again.but i think i should get my money back as they show you one price then tell you it is some thing eles plus it is showed to be for couples and familys well not if you have little ones as they will get woken up by the young ones who come in at all hours.


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1480Info services [80210]
Total claims:1
DOSE NOT STOP WHEN INSTRUCTED »10/02/0924/03/20090

Entering online compertitions which require input of mobile number, this misreads as sending info on products, but is realy usless info that they charge you for, but you do not realise untill your bill comes in, the number to whach for is 80210 and probably others, this has cost me £36 extra this month and they will not end the texts even if you send STOP message, I had to change my number to end the extorsion. Your phone company will not help in any way to combat this theft, In my case Vodafone.


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1514ejaffa.com [UK]
Total claims:10
Ejaffa did not supply goods »18th February25/03/20090

Ejaffa accepted my order for a Digital camera priced at £121.99 on the 18th
February, mailed me on the 19th to say there had been a stock mix up and camera
couldn't be delivered until the 28th Feb. You can guess the rest...


On March 2nd I contacted Ejaffa via email to check on the status of my order, I
received no response. On March 3rd I received a response of no substance.


I quickly did a search on the web and found various threads questioning the
legitimacy of Ejaffa so I reported a dispute with Paypal....you can guess the
rest there too.


To date, no goods, no refund, Paypal uninterested


 


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1527motorshopuk.com
Total claims:2
Does not offer what sold »March 0926/03/20090

I have been selling my car through auto trader and receieved many calls from motor shop uk.com offering to sell my car.


Apparently they will advertise your vehicle and offer finance to the buyer. I was advised they even had potential buyers waiting.I was asked to pay a one off fee of £99.49 for nationwide web coverage with up to 6 photsos with immediete upload with photos and email and postal confirmation.


£90 of which I would be refunded upon sale ( which they aim to do within 7 days)


Since paying the fee, I have had no confirmation, now sent over 7 emails with no response and attempetd to call over 15 times, twice they have answered and I have been promised a call back which has never happened.


Surprisilngly nor have I had any phone calls from potential buyers of photos of my car uploaded ( which I have now sent them 4 times to remind them to upload)


All I want is a full refund and I cant even get through to them for that. 


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1539Valley Enforcement Ltd [Exeter]
Total claims:2
Parking Charge Notice no 19066 »14 March 200926/03/20090

After parking in the car park of Exeter CCI on Saturday 14 March 2009, I purchased a parking ticket valid from 13.05 to 19.05 and left it displayed, as instructed, on top of my dashboard.  After my tutorial had finished, my husband brought my text books back to the car before we went for something to eat.  It was a very windy day and, unfortunately, the ticket (very small and lightweight) must have blown over when he shut the door.  We came back to a penalty notice!  I accept that the ticket should be displayed with the details showing, but it was obviously an accident.  The charge was £40 or £80 if not paid within one week.  I sent a letter explaining what had happened together with a photocopy of the ticket I had purchased and, as I felt intimated by the threat of the higher charge, a cheque for £40 in case my appeal failed and I then had to pay £80.  Guess what - my cheque was cashed and my appeal refused!


I was in the college car park, attending the college and when I left the car, the valid ticket was on display as required.  I understand the issuing of the penalty notice, but it seems very harsh to refuse the appeal.


Having worked for local authorities, I know that many local government car park officials would have accepted the explanation and cancelled the parking fine - friends and colleagues have confirmed that when this has happened to them in council run car parks, their fine has been cancelled. 


Who monitors these private enforcement companies?  And what is their record on granting appeals - or do they always just refuse?!


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1541yell.com
Total claims:12
Yell.com Not as sold »Aug 200826/03/20090

We advertised our company [www.homeplumbingandheating.co.uk] (link: http://www.homeplumbingandheating.co.uk) with Yell.com in August. We got a second line listing for the entire area of West and South West London.  We took out a contract for "central heating services" This included searches on the Yell.com site for all key words in relation to gas and boilers.  Whe nthe advert was taken out initially we had a brilliant response.  We also had a one year contract as agreed on this basis.  Yell.com then sold all our sub keywords to other competitors although we had a contract on these words.  It also turns out that the coverage area is much smaller than what we were sold.  Yell.com maintains they do not have to give us the key words we were sold back as our contract is only for the keyword "Central Heating services"  and not boiler repair and gas engineers etc.


I have been thrown from customer services to sales and so on.  I have made numerous phone calls.  They have suggested I may be able to put in a compensation claim, but have not guaranteed I will recieve it.  All I am asking for is that they put us back into hte position that we have contracted with them  


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1543MIMIANDPORTER.COM
Total claims:2
'Designer' Bag Not Received »08/02/200926/03/20090

I placed my first order from miniandporter.com on 8/2/09 after questioning them closely on their online chat customer service regarding the authenticity of their designer bags, and was assured they are all genuine designer items which they purchase wholesale as end of ranges etc. I also read through all the testimonials on their website and decided to take the plunge. I know the saying that if something looks too good to be true, it usually is, but I really was convinced.


Their websiter offers free shipping with delivery times of between 2-3 weeks.


They debited my credit card straight away and to date, 26/3/09, I have still not received my bag. I have e-mailed them virtually weekly, and recd apologies for delay and asking me to be patient. 3 weeks ago they e-mailed me that if I had not recd my bag by end of that week, they would send me a free replacement and claim against insurance themselves. Surprise, surprise, I did not receive the bag and they did not keep to their promise. Some 2 weeks after that I was told they had courier and shipping problems and could I be patient. Last week I was told that my bag had been release by customs and was on its way. They still cannot give me a shipping number for it though. Funny that, I used to work for a shipping company and you get the shipping number when you despatch the item. Also, if they didn't have a shipping number, how did they manage to find out it had been released by custonms? The plot thickens.


I am very angry now as I as being charged interest by my credit card company for this transaction and I don't want to pay off the amount yet, as I think I am going to have to claim a refund through insurance from my credit card company.


I don't hold out any hope whatsoever of getting either my bag or a refund from this Company, looking at the comments from other customers on the internet.


Someone should be investigating this Company as I think they are fraudulent, and I think the testimonials on their website are fake also. They have picked on the wrong person this time though, as I will not let this drop. I shall also be notifying Watchdog, Consumers Union and every other such instituion within the UK to warn other people about mimiandporter.com


I can't actually make out where this Company trade from - could be Australia or Paris or goodness knows where according to other postings about them on thr internet.


Caveat emptor. 


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1601jessops
Total claims:1
not so new digital camera »21/06/0830/03/20090

i bought a so called new nikon D200 camera and accessories, and 10 days ago i found out that the shutter had been fired just over 3000 times before i bought it, this is more than some camera's that are 2yrs old, i've taken just short of 1000 pics in the 9 months i've owned it, what a rip off,


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16109CHONGQING LISHAN TRADING SHENZHEN
Total claims:20
goods not recieved »7th january 201119/01/20110
ipurchased a pair of uggboots from website uggbootssaleinuk.co.uk on 7th january for sale price of £71.04 , someone by name of sam sent me email confirmation, and said would send tracking details in next 48 hours, wasnt recieved!, i left it till now thinking it will still be okay, but obviously not when i today went onto site again and it doesnt exist? but there was a link underneath for this complaint site, so here i am? no boots , they have taken money out of my bank , ive know doubt now looking at complaints im not the only one who has been ripped off, wheree do we go from here?
regards sally sutheran

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1558evans halshaw [york]
Total claims:21
car not fixed »27/03/200927/03/20090

my car has been in the east kilbride branch of evens halshaw for two weeks with an esp system failure and cutting out and so far they have made excuse after excuse about not finding a fault with it even though the car has broke down on them once and faulted on them twice. yet they are not goin to fix it


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1626New Forest Plants Ltd [Southampton]
Total claims:3
Rhododendrons not delivered »3/9//200831/03/20090

I ordered some rhododendrons from New Forest Plants Ltd on the internet. I expected that they would be delivered in the autumn but this did not happen. I tried to contact them by telephone, email and letter but have not received any response. I hope this may help someone else avoid my mistake.


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1652Raymond Thomas and Sons [Ammanford]
Total claims:1
Work not carried out by Motor Mechanics »27/03/0902/04/20090

Car failed emissions test on MOT and was taken to this garage for repair, as claimed to be engine diagnostic specialist. After holding on to my car for a week and a half (too late for free MOT re-test) charged me £146.20 for a new lambda sensor, labour to re-wire car and £15 for a fuel additive.


Took car to be re-tested and still failed on same emission problem! Car was empty of fuel when collected from him, so he could not have added a fuel treatment, and doubt very much if I had a new lambda sensor either, so £150 charged for nothing and problem still exists.


Found other reports on the Internet of him charging for work not carried out. Advise all to stay away from this rogue trader.


 


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1664Valley Enforcement Ltd [Exeter]
Total claims:2
Parking Charge Notice no 19066 »14/03/09 03/04/0903/04/20090

3/4/09 - After another letter from them refusing my appeal because there was no proof the ticket that was face down was the one I purchased at the time, I telephoned the company as I had included a photocopy of the ticket with the original appeal letter.  I was told the Appeals Manager, Mr Taylor, doesn't take phone calls - very open and transparent! - and I was also told that I could have got the ticket from someone else!  So they're now calling me a liar!  I am utterly disgusted with this company and their attitude!


 


After parking in the car park of Exeter CCI on Saturday 14 March 2009, I purchased a parking ticket valid from 13.05 to 19.05 and left it displayed, as instructed, on top of my dashboard.  After my tutorial had finished, my husband brought my text books back to the car before we went for something to eat.  It was a very windy day and, unfortunately, the ticket (very small and lightweight) must have blown over when he shut the door.  We came back to a penalty notice!  I accept that the ticket should be displayed with the details showing, but it was obviously an accident.  The charge was £40 or £80 if not paid within one week.  I sent a letter explaining what had happened together with a photocopy of the ticket I had purchased and, as I felt intimated by the threat of the higher charge, a cheque for £40 in case my appeal failed and I then had to pay £80.  Guess what - my cheque was cashed and my appeal refused!


I was in the college car park, attending the college and when I left the car, the valid ticket was on display as required.  I understand the issuing of the penalty notice, but it seems very harsh to refuse the appeal.


Having worked for local authorities, I know that many local government car park officials would have accepted the explanation and cancelled the parking fine - friends and colleagues have confirmed that when this has happened to them in council run car parks, their fine has been cancelled. 


Who monitors these private enforcement companies?  And what is their record on granting appeals - or do they always just refuse?!


 


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1668Nat West Bank
Total claims:3
NatWest Bank - Private Banking - Not so great service »Friday 3rd April 200903/04/20090

I've been a member of NatWest Private Banking for over five years (approx)  When I lived and worked in the UK I found the service really good.  My private banking manager was helpful and the account was well run.  I was happy to bank with them.  Having moved to another country in 2006, my account didn't remain my main account and also because of currency fluctuations it became helpful to have a low rate of borrowing I could use.  However my overdraft was unexpectedly cut in August 2008 and since then I've had to fight to reclaim charges added to my account.  Rather than explain any more I thought I would just post the email exchange between myself and NatWest.  Please feel free to consider the caring way I have been dealt with by a bank which claims to look after it's customer.  I'm not lost for words often, but the final email is just simply shocking.  I know it's an over used line, and forget who's right or wrong, but should a customer of a UK bank ever receive an email so dismissive and vindictive.


Email Chain below (read from the end first):


 





Good Afternoon Mr ####,


Thank you for your email of 1st April in response to mine 31st March. Let me firstly deal with your comments about emailing you rather than speaking on the phone. Due to the responsibilities of my role, I am not based in one office throughout the week; I work in a number of locations and in most offices I am unable to dial an overseas number. Similarly, the mobile phones supplied by RBS do not have access overseas. I see from your file that correspondence between you and Victoria is usually by email so I'm not sure whether you feel the resolution of your complaint would perhaps be impeded or maybe incomplete if we weren't able to speak on the phone but let me assure you that all points raised by you are being taken into account. The advantage of any written correspondence is that it gives both parties the opportunity to consider and investigate the statements made. I would add that in the penultimate paragraph (final sentence) of my email 31st March I invited you to let me know if there were further issues you wanted me to investigate however your response on 1st April does not highlight anything relating to your most recent complaint which hasn't already been investigated. Some of the comments in your most recent email relate to the complaint you made in 2008 when your overdraft was reduced. Your complaint at that time was investigated by Bridie Philpotts and this complaint was finalised when a refund of charges was made to you. As I stated in my email 31st March, my investigation is focused on events which occurred after October 2008.


Mr ####, any charges accrued to your account since January 2009 are not due to the reduction in your overdraft facility in August 2008. Once your overdraft limit was reviewed, your account remained within your reduced limit until January 2009. I accept that your previous Relationship Manager may have advised you to retain your account despite you moving overseas and this in itself is not poor advice as many of our customers who live and work overseas not only have an excellent relationship with us but also maintain good credit balances. As you will no doubt be aware having worked for the RBS Group, all overdraft facilities are subject to review and in your case it was decided that a £7,000 overdraft facility on an account where infrequent credits were being made was unsustainable. As I highlighted in my last email, Victoria monitored your account and emailed you 4 times between 10th December 2008 and 28th January to advise you that your account was nearing or had exceeded its limit and it was only on 29th January you responded. I note your comments that you received the emails Victoria sent you in December and early January but that you did not receive the emails she sent on 21st and 28th January. Given that your email 29th January was a direct response to Victoria's email dated 28th it seems that the only message you have been unable to trace is that dated 21st January.


I have re-read your email of 29th January and there is no request for the Interbank code although there is, as you correctly state, a request for details of your children's accounts in that particular email. I have also checked all emails going back to October 2008 and I can't find a request for the code until your email dated 27th March 2009. Whilst I accept that you may not have retained details of the code following the payment you made in November, the code is printed on the monthly statement sent to you.


There appears to be some misunderstanding of the comments I made in paragraph 3 of my email 31st March. You have stated in your email 1st April, "The details finally sent through by Victoria were used for the transfer, should you wish me to digitally send a copy of the HSBC receipt and the dates so you can tie up the email with the information and the time I sent it then I would be happy to do that for you. Please just ask." I did not question the most recent payment you made; in fact at the time my email was sent, the payment had not been credited to your account. I was however querying the fact that you firstly stated in your email 27th March that you required the Interbank code to enable you to reduce the balance of the account to 0 to enable you to close the account yet later in the same email, you stated that a payment of approximately £1,000 would be made. I was seeking clarification of your intention in terms of the future of your account. Victoria has since acknowledged that your account was credited with £920.03 so there is no need to supply any evidence of the most recent payment made.


The breakdown of charges and interest applied to your account so far in 2009 is as follows:


January - interest £23.73 plus charges £28.00


February - interest £19.77 plus charges £28.00


March - interest £21.95 plus charges £28.00


As you exceeded your overdraft limit in April there will be a further charge of £28.00 due in addition to interest.


The rates of interest being charged on your account are as follows:


12.73% APR (1.06% monthly) for agreed overdraft


22.50% APR (1.88% monthly) for unauthorised borrowing


A refund of charges will not be made. I have already explained in my email 31st March that there is no evidence that Victoria failed to notify you that you were either nearing or about to exceed your overdraft limit or in fact that you were unaware of the level of your overdraft. On 10th December Victoria emailed you and stated "…your account balance is running towards your overdraft and interest charges will be due at the end of the month. Your available account balance is currently £11.51". You have acknowledged that you received this email. As Victoria had not received a response to her email she emailed you again on 6th January 2009 and stated, "…your account has ran overdrawn as no funds have been received into the account recently. It is currently £11 over so please could you arrange a transfer at your earliest convenience". You have acknowledged that you received this email. As Victoria had still had no response she emailed again on 21st January and stated, " …regarding your account. It has not received funds yet and I am just conscious you have those small direct debits due next week so please can you arrange a transfer into your account" You have stated that you did not receive this email. As Victoria had had not response from you she emailed again on 28th January and stated, " I have been reviewing your account and I can see the transfer of funds to the account has still not taken place. To keep the current £2000 overdraft, we need to see regular credits and in the current situation, we may need to look to remove it. I am also aware your direct debits were not paid this week and I think from memory this may be life cover. Please can you arrange a transfer of funds into the account immediately and let me know how you plan to credit the account in future. The last thing I want is for you to have the problems you experienced last week". Although you stated in your email 1st April that you did not receive this email, your response on 29th January was emailed along with the comments made in Victoria's email sent the previous day. There is no basis for a refund of charges accrued in 2009.


Since I emailed you on 31st March our Risk Management Team have reviewed your case. Due to the infrequency of credits being made to your account and because you have exceeded your overdraft limit for over 3 months, we are requesting full settlement of your overdraft including charges and interest. Once your account has been reduced to nil, the account will be transferred out of Private Banking and into a Retail branch where the overdraft facility will also be removed. You may wish to close the account once the balance has been reduced to zero and we will of course act quickly to ensure this is done without delay.


The amount currently needed to bring your balance to zero is £#,###


I would appreciate it if you could let Victoria know how your overdraft will be repaid and should you require any information in this regard then please let her know.


Finally, whilst it is obvious from your comments that you remain dissatisfied with the service received from Private Banking I cannot find any evidence that your current situation has been either caused or compounded by any action or inaction on Victoria's part. A copy of the Bank's booklet 'Making Things Better' has been posted out to you within the past few days so I appreciate that you may not have received it when you get this message. The booklet  explains how we deal with complaints. Please let me know if you have not received this booklet by Friday 10th April given your statement that the postal system is unreliable in Dubai. If you believe that we haven't investigated your complaint properly or acted fairly, you have the right to refer to the Financial Ombudsman Service. You can do this if we haven't been able to reach an agreement by 26th May 2009.  The Ombudsman would then assess whether to check the Bank's own investigation and, if they decided to, would work with you and us to reach a conclusion.



Yours sincerely



Ann Bainbridge 
Area Manager 
NatWest Private Banking 
87 Grey Street 
Newcastle 
Depot Code 42



07811 198428 
Email: [Ann.Bainbridge@rbs.co.uk] (link: mailto:Ann.Bainbridge@rbs.co.uk)




The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

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Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.





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The Royal Bank of Scotland plc, Registered in Scotland No. 90312. Registered Office: 36 St Andrew Square, Edinburgh EH2 2YB

Authorised and regulated by the Financial Services Authority.

This e-mail message is confidential and for use by the addressee only. If the message is received by anyone other than the addressee, please return the message to the sender by replying to it and then delete the message from your computer. Internet e-mails are not necessarily secure. The Royal Bank of Scotland plc does not accept responsibility for changes made to this message after it was sent.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of this message and any attachments will not adversely affect its systems or data. No responsibility is accepted by The Royal Bank of Scotland plc in this regard and the recipient should carry out such virus and other checks as it considers appropriate.



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1674Do not know [Whitchurch]
Total claims:1
Compaq Laptop Battery »03/01/200904/04/20090

I ordered the above battery from Battech and followed their directions on how to charge the battery correctly.  I charged the battery three times and then the comnputer made a strange noise and the battery would no longer work.  I replaced the original battery and the laptop worked but the new battery would no longer run the laptop.  I have sent several e mails but have not had a reply, I phoned the number on their invoice but was told by an automated service that the number was not allocated.  What has happened to Battech they no longer have a website.


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1684Windmill [Hastings]
Total claims:1
Bad Food, not on time, terrible service »5th April 200906/04/20090

Our party of 8 inc. a 2 year old and a 70 year old, went to The Windmill on Sunday evening to eat, our food took over an hour to come even after we complained at the bar it took a further 20 minites even though they said another 5. When the food did come the portions where small for the price, alot of it was undercooked, most things where cold, even the peas wer'nt cooked properly. We also asked for condiments which never arrived even after we had finished, we recived no apology and complained again on the way out, but only got money back for 3 of the meals. We also spoke to the manager who was obviously dealing with alot of complaints already and seemed uninterested.


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1708sinclair direct bridgend [bridgend]
Total claims:1
not happy »08/01/0907/04/20090

bought freelander from sinclairs direct bridgend on 08/01/09.had for week and half, went back in for brakes,sunroof and back door to be done,all this was not noticed in MOT that was done week before having car.my car has just gone back in to garage as catalytic converter had split and fumes were coming in to car.


NOT HAPPY WITH MAINTANACE MANAGER.OR WITH CAR.


WHAT SWHOULD I DO


MRS C DAVIES TELL: 01656 733648


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1733KPR International/Twistleo1 [Warrington ]
Total claims:2
Goods not as advertised »04-04-0908/04/20090

Ordered goods from supplier as advertised on E-Bay Item no 110360055273 a double morphy richards electric blanket with two heat controls in mew condition.Paid as instructed by Pay-Pal when goods arrived the outter wrapping was very dirty and when opened the blanket only had one heat control.The seller had sent no contact details.and upon checking the only way to make contact was via e-mai through e-bay.I traced the seller through the delivery company and got their telephone number from the internet.the same day as delivery I telephoned them.the guy who answered the phone seemed very suprised that I