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|ID||Company / Person||Claim Title||Incident Date||Added||Posts||Add comment||Details|
|1451||upvc trade frames hull ltd [hull]|
|deposit fraud »||04/12/2008||23/03/2009||5|
Christopher Burton and Sarah Burton
UPVC Trade Frames (Hull) Limited
Dated 3 March 2009
During a recent search for a builder and conservatory supplier, I contacted ‘Trusted Local Suppliers.org' and Anglian Windows. Shortly after two companies contacted me with a view to quote for the job. After a couple of meetings at our home and quotes supplied, another company called ‘Trade Frames' contacted us via the telephone stating that they were aware we were looking for a conservatory supplier and at the time I assumed that they had heared about us through the ‘Trusted Local Suppliers' website.
Trade Frames gave us a good quote and we gave them the go ahead and handed Andy D, salesman from Trade Frames a cheque for £5,000 deposit for the planning fees and architect and to get things moving. At this point we joked about being ready for Christmas but were advised that it would take around 6 weeks for the planning to go through and up to 6 weeks for the build and that work could be estimated to be done by January or early February 09. We therefore sat back and waited.
Our Architect, Chris Rodgers of Matrix Solutions, informed us just after Christmas that everything was in with the Council and during January we should see some planning notices outside.
Prior to provided Trade Frames with a deposit, we had sent in a pre-planning form to the East Riding of Yorkshire Council and had received a letter from Planning Officer Miss Terry Clements that although planning for a conservatory would be required, we could continue with the loft conversion with a large dormer without full planning as long as it was built complying with a few certain conditions. Chris Rodgers rightly advised us that rather than build one large ugly dormer across the back of the house, we should put in full planning for two smaller dormers that are more pleasing to the eye and should include this with the plans for the conservatory all under one planning application.
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During early January I contacted Andy Drummond from Trade Frames for a progress report but to no avail. We would ring Andy D's mobile and Trade Frames and either the phones would not be answered, or if they were answered we would told that the matter would be looked into and that we would receive a telephone call back. Repeatedly this did not happen. Eventually we got a glimmer of hope when Andy Drummond confirmed that a builder would be coming round to see us mid-February to start work on the stairs and roof structure etc as this can be done without full planning. Nobody turned up to start any work at all and nobody telephoned us to explain why the builder did not arrive.
Around this time we were getting rather twitchy about the authenticity of Trade Frames and as to whether any applications etc had been submitted at all, although Chris Rodgers had explained that everything was in hand. We were getting a bad feeling about Trade Frames and how we were being treated by the company, therefore we telephoned the East Riding of Yorkshire Council towards the end of January to check to see if any applications had been made. The Council explained that an application had been made and this put our minds at ease. The council requested further documents such as flood risk assessment. We spoke to Chris Rodgers who had received a letter from the council on 4 February requesting this information and explained that he will return these documents to the council and during the end of February we subsequently received validation.
I then called Andy Drummond numerous times for Andy to book an internal start date and I then became more and more frustrated by the lack of communication and promises of ‘I will call you back'.
On 24 February I telephoned the office of Trade Frames and spoke to a woman who said that I would have an answer by the end of the day, I received a telephone call from a guy who claimed to be a builder called Shane who said that he was asked to come over and get started building our conservatory. I explained that we still had no planning through for the conservatory but he replied that we don't need to worry as we can get around that by just tying into the existing building as a way of getting round needing planning permission! I obviously refused to let this unprofessional sounding person on my property. Upon making further attempts to contact Andy this day, I was guaranteed an answer by 10.00pm. By 10.00pm there were still no answers from Andy. I called Andy and was told to stop calling him. He had promised me a call by the end of the working day and he said that to him - he was still working and this was not the end of his day! A little shocked by his attitude, I went to Trade Frames in Hull on Thursday, 26 February.
When I arrived at Trade Frames in Hull on Thursday, 26 February I walked into an open door to be told these people have nothing to do with Trade Frames and they were ‘Meking Glass' and the other gentleman present at the time claimed to be a customer. A man called ‘Mark' turned up explaining that
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it was nothing to do with him - he worked for a marketing company. Then Steven Beet turned up and claimed not to be anything to do with Trade Frames also and was just a worker. After much arguing and me demanding my deposit money back, Steve promised a visit to my home with a builder at 11.00am on Saturday, 27 February to survey the job. He explained that he would draw a line in the sand and all would be ok from now on in.
My wife stayed at home all day on Saturday and at one minute to 11.00am we had a call from Steve Beet with an excuse about a failed MOT on the builders' car and that he would not be able to make it until later in the day. It was promised that he would come round at 5.00pm on Saturday, 27 February. Eventually at around 3.00pm he telephoned to make another excuse that he would not be coming around at 5pm but he gave a cast iron promise for Monday at 4.00pm - but again no show!
After many abusive telephone calls on my part to them, I was told
By Andy Drummond that he had left the company.
I subsequently went to the premises of Trade Frames on Tuesday, 3 March to find ‘meking glass' man and the previously mentioned ‘I'm just a customer' man in the building who again although at Trade Frames' premises had ‘no involvement! I sat and waited for Steven Beet who turned up and spent an hour lying about who owns what company. During the time I spent at the premises a builder turned up who was working for Trade Frames and had downed his tools until he got paid by Trade Frames.
While I was sat in an empty office, telephone numbers of customers were on the top of a desk in open full view. I called some of these customers while I was waiting to find a very familiar story of lies and unkept promises of start work dates and large deposits being paid to Trade Frames. I have discovered a web of lies and deceit and I am convinced without doubt that these men are committing fraud.
From research on the world wide web, I have checked with FENSA and I am unable to find any registration details for Trade Frames, UPVC Trade Frames (Hull) Limited, Trade Frames Hull or Stormproof or even Hoetech as ever being registered with FENSA. I have since spoken to a Trade Frame customer who were informed that Hoetech Windows have taken on Trade Frames jobs as they were liquidated on Friday, 27 February - further raising suspicion.
After contacting a couple of other unhappy customers of Trade Frames/Stormproof, non of us can understand how these 2 companies obtained our contact details in the first place or heard how we wanted conservatories building. The on-line agency have confirmed that they do not have these companies registered with their agency There seems to be a
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common theme of Anglian Windows quoting within 24/48 hours of receiving a call from Trade Frames. This appears on the surface to be more than a coincidence. It is believed that Andy Drummond was previously employed by Anglian Windows, If this is indeed the case and the source of their customers prospects, this would be a gross breach under the Data Protection Act.
Many requests for either works and/or return of my deposit money have clearly been made but this has yet to occur. I am no longer happy with Trade Frames nor wish for any of their builders or contractors to start any of my work as I do not trust anybody associated with the company and wish for the fair return of my deposit.
Dated 3rd day of March 2009
Christopher and Sarah Burton
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