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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
1861Armishaws [Wincanton]
Total claims:2
Underhand business tactics »April 200917/04/20096

Be very careful when dealing with this company. They have hidden clauses in their storage contracts which means you have to pay to inspect stored goods and then pay a hefty fee if you want to remove your goods. If you decide to remove your goods using a competitor removal firm they put every obstacle in your way to prevent you doing so. In addition they are 100% more expensive than comparable services. To top it off, they are extremely rude.


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18386euro removal [london]
Total claims:1
compensation »1st april 200114/04/20111
I hired euro removal. they assured me my belongings would be covered & secure in transit. They were supposed to turn up at the storage place between 8-9am. We turned up at 8.15 & unloaded the unit (ourselves) into the loading bay ready for loading. They turned up at 0920! In a battered old van & 2 guys who could not communicate property as their English was that bad. They followed us back to home address for further loading. They ignored our parking instructions everytime & ended up wasting time trying to manoeuvre the van whilst we sat there & watched for 20 mins! The unloading address was less than half mile away. They kept stopping saying roads were too narrow (they weren't). They broke 1 vase & said there was already a crack in it. They said this AFTER they brought it back smashed.Liars. After unloading, 2 vases in total were destroyed & a wine glass. They are ignoring my requests for compensation as a gesture of goodwill. They clearly time wasted & I timed it to be half an hour. They charged full hour not part of. (Imagine the time wasting if I had had a long journey!). Their adverts do not correctly reflect they type of company it actually is. Adverts show smart drivers & new vans with their logo on. I was embarassed when the guys showed up. It was like they were on the way to the tip! Do not use euro removals. They do not care about happy customers or good customer relations.

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20503Terminix [Muskegon]
Total claims:1
DID NOT SHOW UP »07/27/201105/08/20110
I called Terminix because I had an emergency pest control problem late at night. They said they would page someone to come out. Twenty minutes later I called again and they said he was not answering his pages and call back in 15 minutes. I called back, battling the pests constantly, just to be told there was nothing they could do if this ONE GUY didn't answer his pages because they didn't have even one other worker who could help me. Fortunately a neighbor helped save my house from total infestation with his own knowledge and lots of hard work. Terminix is useless! The next morning, around ten or so, I received a voicemail from Terminix worker who said that was a pest they do not even treat in the first place. Why didn't the company tell me that the first time I called? Or the second?

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780Simpsons Removals & Storage Ltd [Swanscombe]
Total claims:2
Bullying customer to huge extra charges »16-Dec-2008 to 30-Jan-200903/02/20090


I'm a customer for relocations agent "www.universalrelocations.com". Without informing the customer they outsourced the job of removal to Simpsons Removals & Storage Ltd. There was pickup cancellation due to agent-customer misunderstanding and when finally the items were picked-up on 23-Dec-2008 to be transported to the port. Instead of the port they took to their storage and then send the notice on 08-jan-2009 to pay £670 more for pickup cancellation to £900 of actual service. They quoted 19 CBM volume of the fully export packed items, on suspicious about the volume customer asked for visit at their storage. During the visit on 15-Jan-2009 there were many items that was still waiting to be packed and confirmed that actual volume was around 15CBM. In response to this Simpsons staff said they were busy with other orders so they will schedule the packing after the weekend. After the weekend they started asking storage charge - the storage was never in the plan and it was for Simpson's procedure they took the items to storage. Since then customer requested to cancel the service and return the items. On 23-Jan-2009 customer hired a truck and 2 personnel went to Simpsons storage as agreed by Simpsons manager. But on the spot they refused to return the items citing some internal issues and later abused our team members. I requested for a courtesy delivery to customer's storage when their internal issues are sorted. Not only they refused to delivery or compensate their side of failure but demanded £420 more for delivery option or storage charges will be added from 26-Jan-2009. As there was no guarantees or reliability on Simpson's notice I requested for an on spot pre-offload payment at my storage. Simpsons has refused to do this service plus as on 30-Jan-2009 send the notification that they will sell my household items to recover the cost. 



 


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18003Simpsons Removals & Storage Ltd [Swanscombe]
Total claims:2
DISHONEST, INEFFICIENT AND UNPROFESSIONAL SERVICE »12/08/201005/04/20110
Simpons (Dartford, Kent) is unreliable, dishonest, inefficient removal company. We moved from UK to Sri Lanka in 2010. They misquoted me, added costs, threatened to dispose my goods if I didn't pay their charges. They wanted me to estimate the volume and gave an attractive quote but refused to send anyone to actually see the goods before packing. When it transpired that the volume was more than anticipated their charges started to escalate. They were late in arriving and did not collect all of the items and we ended up hiring our own van and transporting half the goods to their warehouse. We had to delay our departure at a huge cost to us. When the goods finally arrived several months later they were severely damaged. The original quote was £4300 but the end price was £5600. Their complaints procedure is useless and even the BAR is helpless. They even tried to dodge the additional port costs at destination incurred through their negligence. DO NOT USE SIMPSONS!

“Dear ……………………..
Ref. your message, we do not wish to have any dispute an. We stick and honour business etiquette and norms. It is simple, Let me once again remind that we provided you a destination quote and instructions As the origin Agent you should stick to it or advice us of any deviation. It is just that you do not wish to accept that the additional charges incurred which was a result of Simpsons not honouring the destination requirements and instructions. Simpsons had no right to deviate from those instructions without prior approval.

Further see your instructions to consignee by mail dated October 05, 2010 copying us which is as follows:

INCLUDES: Full professional export packing, collection household effects and vehicle from your address to store, loading and securing in container, construction of bulkhead/overcase to protect car in transit, documentation, freight and charges to destination, import Customs clearance, delivery household effects only to residence, unloading and placing within property, full unpack furniture and disposal of debris on day of delivery only, vehicle available for your collection from agents store

EXCLUDES: Removal of vehicle store, parking permits or suspensions, purpose made crates or cases, quay rent or container demurrage, storage, import duty/taxes or port dues/tax (where applicable), Customs or Quarantine inspection fees or related costs, fumigation or cleaning (if directed), special equipment/liftgear (i.e. cranes, forklift etc), application for import permit/licence as may be required, presentation of vehicle for road testing or registration at destination, delivery or modification of car at destination, tradesman or maid services, marine insurance.

Under the above circumstances can we request consignee to meet these charges? No. We cannot afford to place our reputation and integrity at stake for a mistake done by origin agent.

This is your issue either you arrange payment or sort out with consignee and get the additional charges.

If you could advise us of a way of removing the PMV inside Port without having to unload the HHGS, we will withdraw our claim of the additional charges in total. Otherwise you need to settle this in full.

Please ensure that our payment comes in full within a week of this message”

End of email

Following is a complaint I wrote to Simpsons once the damaged goods had been received. All the information in the complaint is 100% accurate. The contents are self explanatory.
“Dear……………..
Please find enclosed the completed Insurance Claim form for damaged household goods.
As you are well aware, we have exchanged numerous emails where I have expressed my deep dissatisfaction in your service from day one.
I was shocked to hear that you had loaded the household goods incorrectly, well after the car, making it impossible to de-stuff the container without unloading all of the household goods at Colombo Port before the vehicle was unloaded.
I was even more shocked to read your curt emails to the local agent dismissing your professional responsibilities insisting that she charge me for your errors accusing me of misguiding you of the loading procedure.
Let me refresh your memory regarding the contents of my email to you on 3rd September 2010. On second thoughts - my husband advises me to write to you that we are not experts at loading and that we are only thinking of the easiest large item to retain. I hope you will NOT point the fingure at us (as you have done so far) claiming that we are responsible for any loading errors and unnecessary over spill issues simply because this items was loaded last. We are hoping that as "professionals" in this field you should be able to advice us immediately of any issues and the most appropriate and cost effective solution.
Pointing the fingure at me stating that I advised you to pack the household goods last was a feeble lie, considering the comments made in my email of 3rd September 2010. Fortunately, the local agent exhibited far superior qualities than you to recognise that you should take full responsibility for the catalogue of errors caused by Simpsons including the 2 day delay in issuing the Delivery Order for non payment of Freight Charges.
As a result of the incorrect loading procedure the household goods were loaded and unloaded EIGHT times as follows:
1) Loaded to transit vehicle at Old Groveway, UK
2) Unloaded at Simpsons warehouse
3) Loaded into container at UK
4) Unloaded at Colombo Port for de-stuffing process
5) Loaded into container at Colombo Port
6) Unloaded at Negombo
7) Loaded into small lorries – 5 loads
8) Unloaded at delivery address in Negombo

During step 4 above the goods were soaked in the rain resulting in damp mouldy furniture. Steps 4 to 7 could have been avoided if the correct procedures were adhered to.
The goods appear to have been unpacked and repacked at the warehouse. Boxes marked as kitchenware contained DVD’s, boxes marked as linen contained books and there were heavy metal ornaments packed with delicate glassware.
Several of my valuable items were damaged. These items cannot be replaced, especially the custom built furniture.
Details of the damaged goods are as follows:
1) Custom built solid wood Sri Lankan sofa – I mentioned how valuable these items were in my telephone conversation to you on 12th August 2010 before loading and repeatedly in my emails of 3rd September 2010.

The leg is completely broken making it impossible to bear any weight. The wood was specially treated for several months to withstand extremes of temperatures in UK and Sri Lanka during the original manufacturing process. The back of the sofa is made from one solid piece of carved wood and therefore cannot be repaired. The cost of replacing it is over £1000.
2) 2 Seater English Sofa – the arm is completely broken from above and below. This is not manufactured locally and therefore cannot be repaired. Replacement cost is over £600.

Please note this is NOT the broken 3 Seater English sofa recorded in the inventory.
3) Both English Sofas damp, mouldy and stained – repair cost to clean each sofa £50

4) Large Gilded Mirror – the frame is broken on the side and in front. This too cannot be repaired and the cost of replacing it is over £500.

5) Custom built solid wood Hostess Trolley – One of the wheels is completely broken making it completely useless. It cannot be repaired and the replacement cost is over £500.

6) Various ornaments, glass wear and ceramic elephant plant holder – I have not claimed for any of these, as these items were not itemised in the Insurance Application. However, it is proof of the appalling packing and delivery service.

Some of the above damaged goods were witnessed and photographed by the local agent. They were unable to unwrap all of the items as it was coming up to midnight when the goods were delivered on 12th October 2010.
Please find enclosed photographs of all of the damaged items.
Although the replacement cost is enormous I have only claimed for the second hand value of the items as per the values declared on the Insurance Application.
I expect full and immediate compensation of £800 for all of the above items”.
End of complaint.

I reiterate - Simpsons offers an inefficient, unsympathetic, dishonest and unprofessional service. DO NOT USE SIMPSONS.




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781Universal Relocations [California]
Total claims:1
Bullying customer to huge extra charges and to their service »16-Dec-2008 to 30-Jan-200903/02/20090

I'm a customer for relocations agent "www.universalrelocations.com". Without informing the customer they outsourced the job of removal to Simpsons Removals & Storage Ltd. There was pickup cancellation due to agent-customer misunderstanding and when finally the items were picked-up on 23-Dec-2008 to be transported to the port. Instead of the port they took to their storage and then send the notice on 08-jan-2009 to pay £670 more for pickup cancellation to £900 of actual service. They quoted 19 CBM volume of the fully export packed items, on suspicious about the volume customer asked for visit at their storage. During the visit on 15-Jan-2009 there were many items that was still waiting to be packed and confirmed that actual volume was around 15CBM. In response to this Simpsons staff said they were busy with other orders so they will schedule the packing after the weekend. After the weekend they started asking storage charge - the storage was never in the plan and it was for Simpson's procedure they took the items to storage. Since then customer requested to cancel the service and return the items. On 23-Jan-2009 customer hired a truck and 2 personnel went to Simpsons storage as agreed by Simpsons manager. But on the spot they refused to return the items citing some internal issues and later abused our team members. I requested for a courtesy delivery to customer's storage when their internal issues are sorted. Not only they refused to delivery or compensate their side of failure but demanded £420 more for delivery option or storage charges will be added from 26-Jan-2009. As there was no guarantees or reliability on Simpson's notice I requested for an on spot pre-offload payment at my storage. Simpsons has refused to do this service plus as on 30-Jan-2009 send the notification that they will sell my household items to recover the cost. Universal has send an email and several posts in their forums demanding me to continue with their service.


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1299SIMPLY REMOVAL .COM
Total claims:1
REMOVAL »31 JANUARY 200913/03/20090

Having booked theabove company through Rightmove I beleived that I was paying for an efficient, reliable and reputable company to carry out my move into my new property.


On the day of the move the company were supposed to turn up at 08:00 am but they did not they did not call me and I could not call them.  They then informed me that their lorry had broken down and a man had been injured so would have to send out a replacement vehicle.  I was informed that they would be at my house at 12:00.  They did not show up.  THe other party then turned up and were furious.  ANyway to cut a long story short the removal company turned up at 16:30 I was left on the street with my two children freezing.  My husband damaged his back and had to spend the whole day in A&E (I have proof of this).  We eventually moved into our house at 21:00 that evening.


 


I had to pay the money to the company as I was too frightened of any violence if I did not.


 


Also, the company turned up in a rented van with two Polish men who didn't even speak English.


 


 


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29072Armishaws [Wincanton]
Total claims:2
death of a client »02/04/201310/04/20130
my uncle had four containers with armishaws, he died in march and we went to see them, they explaned the debt needed paying but to make an offer off £500 so we did as they will lose money by private auction, they rejected the offer so we offered £750 wich again was rejected, so we offered £850 then we had a phone call and email demaning £1250 plus to take over the contract of £39 per week, and only when all fees are paid we can access the container at... wait for it???? £75:00 plus VAT per container.

They were nice to our faces agreeing that its family property and they would make money back from us rather than at a loss at auction as they would only get HALF the value, so now they are trying to make money out of a dead mans family!!! DO NOT USE THIS COMPANY AS THEY DO NOT REPLY TO CALL OR EMAILS ONLY AT THE VERY LAST MINUTE. I HAVE CONTACTED WATCHDOG AS HAVE MANY OTHERS

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1937Master Movers [Indianapolis]
Total claims:1
PERSONAL PROPERTY DAMAGE »November 27, 200822/04/20090

Master Movers was hired to move our furniture and personal belonging from West Harrison, Indiana to Summerville, SC.  A sales person visited our home to assess the size of the move, a quote was provided.  We placed a down payment for the move.  They sent a truck that moved only half of our belongings and then they wanted over $2,500.00 to move the remaining furniture.  They agreed to deliver the furniture within seven days after being notified of a delivery address.  They held our furniture hostage and did not deliver it as they said.  When the furniture was finally delivered in December 2008, every piece of furniture we owned was damaged, with chips, scratches, marrings, etc..  Our insurance company paid out over $10,000.00 to repair the damage to our furniture, china and personal property.  A move that should have cost only $6,000.00 cost over $18,000 to repair and replace borken belongings and damaged furniture.   We also hired another moving company to move the second half of our furniture.   Take pictures of all your furniture before they arrive to your home and have a camera ready to take photographs as they unpack your belongings.  Insist that Master Movers provide weight ticket of the truck empty and loaded full with your belongings if you choose to use them. 


We took this company to small claims court and won the case in Dearborn County, Indiana.  The judge ruled in our favor, he agreed that the damage done to our belongings was excessive.  As of today, 4/22/09, we have not collected a dime from Master Movers, we will keep trying to collect on the judgement.  Mr. Moshe's wife is an attorney.   


Do yourself a big favor, use a large reputable company.  Master Movers will be your worst nightmare if you choose to use them.  We learned a lot about rogue companies like Master Movers.  Don't trust  this company to take care of your personal belongings because they won't!


Tim and Janet Wiesen, (Summerville, SC )


 


 


 


 


 


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2689the moving partnership [ harleston, norfolk]
Total claims:1
mr. whittaker »1st may 0916/05/20090

having looked long and hard for a company to transport our belonging abroad, my wife and i looked long and hard because finances was our major worry and concern, through an agent a mr, Quan Huynh, we were introduced to the moving partnership.having negotiated a agreement with the moving partnership and after paying a huge deposit, 4 days before they were due to start packing we were told that there was an extra 600 hundread pounds to pay, for the unloading of a generator, this was a generator which we had already told the moving partnership about, they say we did not let them know the weight , if we had known they needed to know this we would have told themthey would not be reasonable so we cancelled.so it was 600 hundread to lift the generator and 300 hundread for doing next to nothing, dont seem to be able to locate a shipping ombudsman. my wife and i are 300 pounds out of pocket because of this thieving company


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13104simpsons removals
Total claims:1
conning people for more money »200427/07/20100
we had an estimate to move to Spain from a removal company but when they were supposed to pick it up Simpsons turned up and said they were taking over. When they took our belongings away to their depot and when we arrived in Spain they phoned to say they wanted £1500 extra as there was alot more items than the other company said. After a lot of arguing they said if we didn't pay any more then we would only get the amount of our goods that we paid for so in the end we had to pay the extra to get our belongings back. But after their driver dropped our things off at our house in Spain from that day onwards we noticed things were missing over the next year. My father who lives in Swanscombe recived from a girl who works in a factory next door found our family photos which dumped in the rubbish outside Simpsons. This company is obviously got this scam going and will need to be reported so any one else who has experienced this please post your experience on here

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22559Euro Removals [Tooting]
Total claims:1
Non-arrival of removal, not return of deposit »10 December 201115/12/20110
We had booked with euro removals to move house on 10th december, and arrival was agreed to be between 845-930 a.m. The move was from south london to norwich, and a deposit of 20% (£90) was paid to them the week before. we had written confirmation of time and date of arrival.

on the day of the move, euro removal did not turn up. i called the two contact numbers we had for them, and had no answer. i left three voicemails. by 1130 in the morning, we still had heard nothing from them, and decided to try and book another company at short notice. By 1200 euro removal called and said they were busy, and could come to ours 'maybe in a couple of hours'. by this point, we would have missed the handover of keys in norwich, as we would not have been able top get there in time. my wife spoke to the manager, who basically laughed at her down the phone and called her an 'emotional little woman'.

in the end, i had had to travel by train to norwich to meet the estat agents to enusre we got the keys and weren't homeless over the weekend. my wife (heavily pregnant) and her parents organised for a different company to do the removal that afternoon. we have since tried to get the deposit back, have been given a string of false names by the manager, have been insulted and laughed at down the phone, and been told we can take them to court, but they still wont pay us our deposit back, and in fact will charge us for use of boxes which were initially free in the agreement we had with them prior to the move. these are rude, unscrupulous liars, and are a complete world away from the image they advertise on their website.

we have asked for my train fare to be reimbursed (40), our deposit returned (90), and the difference in price paid for (140) for the company we ahd to eventually settle with. they refuse to talk to us about any of this, are rude, insulting, and entirely untrustworthy.

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22995Simpsons Removal company [Swanscome]
Total claims:2
Dishonest bullies »dec 201112/01/20120
This company ripped off my eldery vulnerable. father for 700 pounds.My sister has a written quote signed my Barry Simpson The owner for 2100 .2 days later Whilst my sister went abroad on business Mr simpson went round to my fathers and says he agreed to pay more money .When i went round there on the sat , to find my dad amongst a pile of boxes , he thought that he he had paid for an unpacking service aswell . Where in 2 days did the extra 700 pounds from . When my sister complained to the company barry simpson went round to her house whilst she was alone and when questioned on this became aggressive and started shouting .She was very shaken up by his behavior .Whilst searching around on various different internet review sites i realize that we are not the only ones to have had a bad experience with this company .

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23888Simpsons Removal company [Swanscome]
Total claims:2
Simpsons do not pay their bills »06/02/1227/02/20120
I employed Simpsons removals to ship the contents of our home to Australia. I was quoted 8-12 weeks for delivery in Australia. The ship with my container on docked in Perth on 6th February (3 weeks ago) 13 weeks from pick up. I have made numerous calls sent dozens of emails to try to find out why the container is still sat at the port. Finally 2 weeks of chasing I found out that Simpsons have not paid the bill to the shipping company and so the shipping company are holding my possessions. Since the manager at Simpsons told me this Simpsons have stopped answering my calls, they will not reply to my emails and I am stuck in Australia paying rent on a house that we are unable to live in as it is empty. I have now had to employ a solicitor to try and contact Simpsons to give me some answers. I would strongly discourage anyone from using this disgraceful company that are quick to take your money but cannot deliver the service that has been paid for or honour the financial obligations to their creditors.

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23647North East Removals [South Shields]
Total claims:1
Damaged 15 items of furniture! »7/2/201212/02/20120
For £200 what can you ask from a removals company? ...Certainly that they don't damage your furniture, surely. Certainly that they don't damage FIFTEEN different pieces of furniture, of course!!!

These cowboys--North East Removals--seemed to be moving quickly, smoothly and efficiently, we even paid them an extra £50 to put up two ikea wardrobes because they seemed that competent.

Until they left.

Once we'd had the chance to look at all of our black ikea furniture, which was neatly hidden under boxes and bags we saw all of the damage. Along with a £200 double bed, 2 bedside tables, 6 different sized sets of drawers, a £250 sideboard, two bookcases, they even broke two tall lamps and my son's Nintendo Wii stand.

NEVER EVER trust North East Removals with your possessions. They are cowboys and have no respect for your things, even if they do charge a relatively low price.

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24454Whites Of Worcestershire [Worcestershire]
Total claims:1
Cowboy Removal Company »5/4/1205/04/20120
Sadly, I was unfortunate enough to encounter Martin from Whites of Worcestershire when I needed some business equipment picking up within the local area.

After a short conversation, Martin convinced me that they would be able to pick up, store and then deliver the items and provide a friendly 'no hassle' service. How wrong he was.

We agreed a price to pick up the items, and this was based on one van load. I received a text message (as I was abroad) saying that the items were two van loads, he already has one van loaded and is on the way to his depot. It was too late, he was charging me DOUBLE. I took his word for this as I hadn't at that stage inspected the load personally. However, I have since received notice from the previous owner of the items confirming that the items were 'nowhere near two van loads'.

I'd agreed to store the items with Martin on a weekly rate, only to be informed that the storage space was 'no longer available' and I had to pay a daily 'fine' or excess charge unless I arranged alternative storage facilities. This message was received knowing full well I was overseas. However, I did manage to arrange alternative storage facilities. And instructed Martin to deliver the items accordingly. This was then followed by a highly abusive phone call, where I was told under certain terms that whilst he has my items, he is in control. Very nice!

The items were delivered, and I received another text message saying that as he wasn't expecting to place the items into the storage facility (I'm not entirely sure what he expected - to push the items out of the van/s and drive off leaving them in the street?), that he would be (surprise surprise) CHARGING ME to complete the deliver of the items.

When I returned from my trip - I visited the items, and its was quite obvious that little or no care had been taken with the items, it was also obvious that the items would amount to 3/4 of a van, certainly not two full van loads! Based on the 'two van loads' estimate that was given to the storage company, when the items arrived, they were surprised to see the rented storage unit being 80% empty.

Sadly, Martin decided to leave the storage facility, and withhold the only key to the unit, this incurred further costs. I was then 'instructed' to pay his charge for removing the items - £36!, this was paid as Martin decided to threaten us by informing us that he had taken (without permission), some expensive items from our delivery and we wouldn't be getting them back.

Sadly, we gave Martin 24 hrs from receipt of payment, to deliver back the stolen items but he hasn't, not has he been in touch - so its straight to the police and an immediate court route for recovery of our items/costs.

I implore anybody to think twice - or have your head examined after using such a person. This £80-90 service has now run into the many hundreds of pounds, if you include the stolen items - thousands of pounds.


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25057Direct Removal [London]
Total claims:1
Incompetence and Damage »28.04.201214/05/20120
This company was hired to move my belongings from a 3 bed house in London to storage and then from storage to Manchester 2 weeks later. The 7.5 tonne vehicle on the contract was not used, instead 2 transit vans arrived 2 hours later than agreed. Halfway through the removers asked me where the nearest 'chicken shop' was and left for 55 minutes.

I agreed delivery a week in advance giving my new address. Despite this I was contacted at least 4 separate times for confirmation of my address.

My belongings were expected between 2pm and 3pm on 28.04.2012. They arrived 11am on 29.04.2012, afain in 2 transit vans. I was due to attend a seminar in London that day so was unable to attend. In addition, as I wqs starting a new job on 30.04.2012 this delay caused considerable stress. I had to stay in a hotel on the night of 28.04.2012 and was told my belongings would be returned to storage if I deducted the cost of the hotel from the balance owed.

I overheard one of the delivery men telling his colleague to put items in a different room to that which I had directed. He also dropped my filing cabinet off of the delivery van. There was no apology for the damage. One of his colleagues put the cabinet back together but it is chipped and weaker as a result. I found various bits that had come off of my good thrown into a plant holder. When I said the foot from a piece of furniture should be put back on I was told there was stuff on top of it and I could easily do it myself. This item required 2 men to lift it. They went to look but I was told they couldnt find the item it had come off of.

I spoke with 'Maria' when they eventually arrived, she told me I needed to 'understand our position' as they had had a delivery vehicle break down. The day before I had been told the non delivery was due to adverse weather.

I have summarised my complaint and contacted Direct Removal (NB they only provide an email address) a few days after thisb debacle. To date I have never had an acknowledgement. I can only hope this posting allows others to carefully consider whether using this company is in their best interest. I certainly regret using them.

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27403ENVOY LOGISTICS [COVENTRY]
Total claims:1
BUNCH OF COWBOYS... »NOV 201216/11/20120
Nice enough to deal with (actually, no.. forget that bit, they wasn't, the secretary Sara was quite unprofessional and rude (albeit unintentionally and I did get an apology when I picked up on it) & as a transport provider, their standards are SERIOUSLY diabolical and downright laughable. I trusted them with a fairly simple removal from A to B (It's what they do apparently???????) and not only did it go wrong.. it went totally wrong and things just went from bad to worse. Delays, damages and excuses no end. If you want anything delivering with care and for it to arrive on time (and be collected on time for that matter) and in one piece - CERTAINLY DON'T use Evnoy. They are COWBOYS, and certainly shouldn't be in logistics and removals. Oh I could go on and on - but please - use your common sense and go elsewhere!!! Like other reviews on the web state.. excuses excuses. It's not rocket science [Removals] I've been in the 'game' around 15 years, but really think Envoy need to change their careers. Maybe Lawn cutting would be a tad easier to grasp!

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30033oldham best value moves [prestwich]
Total claims:1
damaged goods »25/09/201308/12/20130
when i first contacted nigel he give me estimate of £120 to move contents i asked if he could move shed and contents or should i get somebody else no prob he would move it it wouldnt be alot more ill tell you when we arrive 25 september nigel and son ben arrived looked at the shed yeh we can move it things started of quite well until father and son started arguing and son was going leaving dad alone he did arrive back but mood he was in didnt help my appliances anyway first trip he arrived at new home van fully loaded and dropped the bombshell he couldnt do it for first price it would have to be £300 i had to agree he had got my goods and the other half was still at old address second trip i was still at old house he literally dumped everything and went mum who suffers memory loss give him £20 tip the damage he caused and he just fobs me off

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30221Pat Carter [Wincanton]
Total claims:1
Amishaws lost/stole my belongings »08/07/201408/07/20140
When Armishaws Removals stored my and my family’s house contents for several months in 2014 we expected it delivered to our new house in the same containers we’d seen it packed into and that we’d signed for.
When the removal lorry arrived our storage boxes had been unpacked and re-loaded into a lorry without the storage cases to make delivery cheaper/easier.
A number of items were damaged but not much more than can reasonably be expected. Far more concerning are the items which are now missing. There’s nothing of huge value but it seems anything too large to fit in a cardboard box may/may not have been delivered.
We’re still noticing items which are missing. As we watched everything packed into huge wooden boxes we assumed we’d be present when they were unpacked so were naïve enough to think we didn’t need a complete inventory of every item. More fool us.
We informed Armishaws of some of the missing items on the day we moved into our new house. They didn’t respond. We provided a pretty complete list within a week but didn’t get any response or acknowledgement. We emailed and phoned several times over the following weeks and after 3 weeks we got a reply telling us that a single member of staff had been off work so hadn’t dealt with this.
We’ve also found the only phone numbers on their web site go through to the same reception which is adept at filtering calls and preventing access to anyone who doesn’t want to be contacted. It seem everyone in the company is permanently ‘on a call’.
I’ve just spoken to Pat Carter – General Manager. Pat has hold me many times that he can’t tell me what’s happened to our belongings because he doesn’t know and hasn’t looked into it. He’s told me that an investigation will be held but even though it’s a month after being told things are missing he can’t give me any indication of when that investigation will take place. I know my missing possessions are ‘somewhere’ but Armishaws aren’t interested in finding and returning them. They’ve already been paid.
Our conversation ended when Pat hung up the phone telling me if I want to issue a court summons against Armishaws then I should go right ahead.
My experience of this company is the same as many others seem to have had. Their sales people say all that’s required to get a signature and their movers and packers are friendly and efficient but when something goes wrong they don’t want to know. They have no complaints procedure, no method of escalation and no accountability and the grant claims about customer services amount to nothing after you’ve parted with your money.

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