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Found: 7


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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
18071st Access Ltd.com [London]
Total claims:5
False Advertisment »02/04/0914/04/20092

1st Access Ltd.com advertise on the Thomson Local.com and Yell.com websites and state that they do not charge a call out fee "No call out charge added".  They came out and quoted me for a repair but I decided not to go with it but they still charged me for their time.  They said it was 1/2 hour labour rate for providing the quote.  Not only was it false advertising but the quote was also incorrect.  1st Access Ltd quoted me £600 + VAT for replacing two immersion heater elements but when I spoke to Ariston (manufacturer of my water cylinder) they told me that the price was extortionate and for that amount I could replace the whole cylinder.  They also told me that it sounded like something you see on a rogue trader program.  They recommended that I use an Ariston approved engineer and they provided me with the contact details of one in my area.  The Ariston approved engineer attended my property and confirmed that the heating elements were perfectly ok and the reason it was not working was because of a faulty fuse spur.  Once the fuse spur was replaced it worked fine.  If I had paid 1st Access Ltd to complete their quote, I would have ended up paying for unecessary repairs which still would not have fixed the actual problem.


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22632raymond allardyce
Total claims:1
COWBOY ELECTRICIAN »20.6.201120/12/20112
This guy is very bad news, never finishs a job, just wants the money!! Trying to track him down has been a nightmare, never answers his calls! He now has a reputation in all of Ayrshire as being a fly guy, dont let him near your house, and certainly dont give him any money!! He is being chased by loads for unpaid debts and he cant hid forever! Works for solar panel company now, so beware if you want that sort of work done, forget it if he is involved, go elsewhere!!!

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484 Ashworth McIntosh (NW) Ltd [ CARLISLE Cumbria ]
Total claims:1
A+M CENTER PARCS SCAM »01 01 08 onwards22/12/20081

WAS ASKED TO GO SEE CENTER PARCS AT WHINFELL FOREST PENRITH BY A+M WHEN THERE SPOKE TO MANAGERS AND CNTRACT MANAGERS.because a firm who was doing the gas work threatened to burn down a managers house====AFTER THIS WAS SHOWN THE JOB BY MANAGER , EVEYTHING AS EXPECTED,THEN THEY SAID IT TAKES UP TO 90 DAYS TO GET PAID OFF THEM THAT IT TAKES 6 MTHS TO BE APPROVED AS A CONTRACTOR THREW SHERWOOD.SO THEY WOULD PAY ME THREW A THIRD PARTY    A&M   THIS WAS SAFE AND I WAS GUARANTEED TO BE PAID.


DONE WORK FOR THEM GOT PART PAYMENTS OFF A&M BECAUSE THEY SAID CENTER PARCS WERE NOT PAYING THEM SO I WENT TO SEE CENTER PARCS ABOUT WHY A&M WERE SAYING THEY WERE NOT GETTING PAID THEY SAID THAT ACCOUNTS WERE SLOW AND THAT THE PAPERWORK WAS IN ACCOUNTS WAITING TO BE PAID THAT THEY WOULD CHASE UP.


THEN AFTER MONTHS OF ASKING WHAT WAS GOING ON NUMEROUS CALLS TO JOHN MACINTOSH OF A&M WHO SAID THAT NOTHING WAS WRONG.THEY WERE NOT BEING PAID BY CENTER PARCS


CENTER PARCS MANAGERS WHO CAN ONLY SAY I WILL CALL YOU BACK.


THEY TOLD ME THAT THEY HAD PAID A&M SO I GOT A FRIEND TO CHECK ON THE COMPUTOR COMPANY STATUS WHICH WAS A NEW COMPANY SET UP AND THE OLD ONE GETTING BLACK LISTED


SO AS YOU CAN SEE CENTER PARCS TOLD ME AFTER THE COMPANY WINDS DOWN.(HOW LUCKY FOR THEM) A&M WERE PAID FOR MY WORK JUST FORGOT TO PAY ME FOR MY WORK


BUT TOOK THE MONEY AND BY AMAZING ACT


 AFTER LOADS OF CALLS I AM THE ONE WHO GETS TURNED OVER SO A  WARNING TO YOU ALL


STAY AWAY FROM A+M LIERS TO YOUR FACE.. DOUBLE CROSSERS AS I HAVE FOUND OUT  the name changed nothing else


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48701st Access Ltd.com [London]
Total claims:5
Bullies and False advertisers »28 August 200915/09/20091

My Dad called 1st Access after seeing them in the Yellow Pages.


They turned up and pressurised him into signing a contract before even looking at the problem.  Once he signed it, the electrician started saying that he needed to get the parts and would be gone for hours, during which he would still be expected to be paid.  My Dad told him to get out, at which the electrician turned nasty and said that they would sue him.  They didn't even give my Dad a copy of the contract.


Now they are sending letters for outstanding payments, and threatening to send bailiffs.  After calling them, they said that even though no job was done they still charge, even thought heir advert says ‘No call out fee'.


My Dad has since paid, afraid of the bayliffs but I've thrown out all Yeloow pages/ Thompson local directories as they obviously don't vett their listings.


Having done some research, this is something 1st Access have been reprimanded about before - looks like they're still up to their old tricks.


Stay away from this company - they are dishonest and bullies.


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56841st Access Ltd.com [London]
Total claims:5
1st Access Limited »5th October 200920/10/20091

I phoned 1st Access when my boiler stopped working and I clearly asked for an engineer to come and give me a quote- this was agreed. The engineer arrived at my apartment and after a deliberated 40 minutes I was told "the elements had gone" and I need to replace them, but the engineer "rewired them" so I can have hot water for tonight. We argued for 30 minutes as I was expecting a quote, he would not leave until I paid. I asked how much it would cost to replace the elements and he told me he could offer a "special rate" of GBP 600. I had to pay GBP 126 for his "rewiring" fix too.


I didn't feel comfortable with the engineer based on his mannerisms and how he conducted himself, so I decided to have a second opinion. An independent plumber informed me that it is not possible to "rewire" elements to get them working again and if I did need my elements changing it would cost no where near GBP 600. My boiler is also only 2 years old so it's unlikely they need changing even though the engineer stated it's normal to replace them after one year (after research it's actually more like 10!). I can only assume the engineer was trying to deceive me. I have a witness to everything that was said and have contacted the police as I may be raising a criminal case.


I complained to 1st Access the following day and spoke with Robbin ('Manager') and the most shocking part was the fact he wasn't prepared to listen and implied I was lying. I understand they are an agency and cannot control the quality of their engineers but to be informed that one of their engineers was attempting to deceive a customer and not listen is discussing. Based on how their engineers and management operate they are not a genuine company and I encourage everyone to avoid at all costs.


 


 


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115371st Access Ltd.com [London]
Total claims:5
JOB NOT DONE »24-25 FEB 201004/03/20100
On Wednesday 24th Feb I had a knock on my door by my downstairs neighbours son at 7am telling me I got a leak and it was dripping down to his 90 year old mothers light fitting in her bathroom and down the walls. I went down and saw the damage, and then phoned 1st access Ltd. I got the number from Thompsons having seen the FMB logo on their advertisement. The receptionist told me that it would be £55 every half and hour and did I except, which I did, (I was told of no call out fees), and that their plumber would be with me between 9.30-10.00. The plumber phoned me to say he had lost his way and could I direct him, so I know he wasn’t local because he didn’t know any of the main road names and in a white van with no mention of 1st access ltd.
Alarm bells should have rang, (A large plumbing company who don’t advertise on their vans …what is this company hiding….!!!!) bad reputation.
In the Thomsons directories its advent is big and bold, and in your face but the companies name is in very small letters… you ready wouldn’t notice it….sign of bad reputation ….why didn’t I pick up on that!!!
He arrived and stayed from 10.15 - 11.30; very overly friendly he discussed the problem in per longed detail but did nothing to fix the leak. All he did was go up and down both flats looking at the damage. He asked me to sign an agreement at the end and to pay him £250 deposit by direct debit; he refused to take a cheque. This amount was just for the call out, which I wasn’t told about when I booked him to come out, and he also didn’t explain it too me, I thought it would part of the cost of repairing the leak, in my haste (I was going 2 an interview later that day so my mind being on that) I signed the agreement which he then took both copies telling me it had to be signed the next day as well. I was a bit shocked when he said he wasn’t going 2 fix it the same day.( I felt very uncomfortable when he was phoning my card details thought he made a point to me that they would never take the 3 digit security number on the back of my cards signature strip which he then repeated the 3 digit number out load to me while on the phone to his office, he also did this the next day on the final payment ,I have since phoned my bank so they can cancel the card, He told me I had to take the flooring off for him that was why it was to be tomorrow, telling me not to use the bath or shower. He arrived the next day 10 minutes before the agreed time and basically barged his way in when I answered the door (10mins £55) his mannerisms was totally different from the previous day he was cocky and loud. He proceeded to work on the area he said was the fault, but he said to me at one point he was 90% certain he had the right leak but he wasn't sure as he thought the leak could be another issue with a lead pipe under the baths floor boards saying that would be a long and hard job but that it was only a 10% possibility this after I became concern about a puddle which kept forming between the toilet and the side of the bath. He went on to fix what I now believe he knowingly knew wasn’t the leak. (Shouldn’t someone with 30 years plumbing experience be 100% sure where a leak is coming from in a small bathroom). He then went out to buy parts as he said he didn't have them in his van (benders to joint two pipes together this took over 1/2 hour, his rate being £55 for every half hour. If he made his mind up the day before what the so called problem was, why didn’t he have the parts on his second visit??????? (I’m now told by the freshwater plumber that all professional plumbers carry these items in their vans as it’s always in use). He came back and proceed in doing something that didn’t need mending he than sealed all the pipe joints with sealant which he say will take 20min to dry before he could check for leaks in his work, this I’m later told by the freshwater plumber didn’t need to be done as the bender joints already have rubber washer inside and that if you need to take it apart because of a blockage you wouldn’t be able too unscrew the joints as its sealed shut…. now I know (20MINS £55).
He ran the bath checked for leaks on his work, (which after he left started to leak) he then asked for payment
again I asked to pay by cheque as I had to top up my account within the 3 days it takes the cheque to clear but he was adamant I pay by direct debit (reason for is this he knew that after he left I would realise I’ve been conned by a cowboy and I would cancel the cheque) When he left I started to mop up the water that was still forming on the concrete flooring under the floor boards only to realise that the leak was still there and that the plastic waste pipe he attached was also now leaking when I was using the shower head to clean the bath., dripping from the bender joints which also had silicone sealant around it (he told me not to mop up and to let it dry with the window open and to put a heater next to it …..(Oh sure this would have taken me longer to find out I’ve been conned). Altogether he has charged me £877.73 for a job that didn't need doing and still I have the same leak I called him out for, and also resulting in another leak on his unnecessary work. Had the original leak been fixed and he did all the other cowboy cons I would not have been this angry but just not used them again. The water by this time started leaking into the electric cupboard down stair…which could have ending in tragedy had the old lady and her son been in. I went online to discover more about 1st access ltd and 2 my horror other customers had complaints about similar experiences .The freshwaters plumber looked at the work that 1st access has done, after it falling apart in his hands, telling me it was in no way worth the money I have paid, and too still have a leak I felt truly conned. The leak was coming from an old lead pipe under the baths floor boards which I had concerns about while he was working on the bath waste pipe but he brushed it aside with its only a 10% possibility. The main reason I called them in a hurry was because my neighbour is 90 and I felt that I couldn't wait to check out a company online it was the FMB logo that threw me. I only wish now that I didn’t panic, and that I took a little bit more time in looking for a good professional plumber on the line,. I called the next day but was unable to speak from rage. I than phoned on Sunday and was advised to phone on Monday by one of the receptionist as the Managers would be in. On Monday I phone in the morning and again spoke to one of the receptionist, she took my phone number and said she’ll past it to her manager when he is free, I then phoned back after 2pm as I had no manager contact me, again the receptionist said the same thing, when I told her that I was waiting for a complaint form from FMB and that I will be going to the trading standards office before hanging up I have a phone call from the office manager within 2 minutes- Robbie Walker, I told him about the bad service I received from his company and all he could offered me was to send the same plumber back to check his work!!!!! I refused telling him I didn’t want him in my apartment, I asked him to come over in person to inspect the plumbers work for himself , his answer being I’m only the Office Manger ….Then who manages the plumbers????
I only want a full refund no more on less.
I have read many complaints online about 1st access ltd, about taking up the offer of the plumber coming back to finishing a dodge job after which their would charge the customer again as they have your card details on file. I do not feel comfortable to let them back in as the feedback from other customers are so bad. I have since thrown yellow pages and Thompsons in the bin; they don’t seem to check if it’s a cowboy firm or not. I will be telling more people to do the same.
I’m told to look at ratedpeople.com or at the trading standards website 4 good tradesmen.
I have the pipe he had replaced for references, also photos and a short video of the soaked floor and towels around the pipes between the bath and toilet.
The cowboy plumbers name is Paul –initials PL told me he has been a plumber for 30 years since he was 16 while drinking coffee I made him……he so played with my good nature never again will I let anyone do that to me again.
Looking now at the agreement I was made to sign on his first visit I can see that its very much open to abuse by these so called plumbers …firstly saying they have to go and buy parts from a specialist store, even though its in their van (i wouldnt be surpise he was in a cafe having his lunch and getting paid for it) secondly taking their time finding the fault.
The faulty has since been fixed by the freshwater plumber.
I will be taking this to the trading standards office and the small claims court.





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133711st Access Ltd.com [London]
Total claims:5
Overcharge! »17/08/201017/08/20100

After we had a power cut in our house, we called for an electrician. The power cut was caused by a faulty power socket. Unfortunately we couldn't check reviews when searching for a trader, because our PC didn't work neither. So we had to rely on Thompson local and on trademarks. We phoned the company 1st ACCESS Ltd.com who told us that half an hour labour work would be charged with 59 pounds. We knew that it wouldn't take a long time to fix the problem so we agreed. When the electrician arrived (later as promised) he had to leave again after checking the problem in order to get a spare part. The offer to accompany him to the closest DIY shop was declined for safety reasons (no passengers allowed). Before he left he made my partner sign the first part of a contract where somewhere rather hidden was quoted that they would charge one hour's labour for collection if required. Surprisingly the full hour was required indeed, although the warehouse was apparently only a few miles away from our home. After the electrician completed his job, he gobsmacked us with a bill of 217 pounds for not more than 30 min labour work. That is disgusting and we will never ever phone this company again. The lady on the phone wouldn't put us through to the manager. We feel that companies like this should be stripped off their trademarks as many customers rely on trademarks when searching for a company.


After complaining in writing the company finally agreed to pay back some money, so the matter is now settled.


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