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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
1013UPS Store [Fremont]
Total claims:4
UPS Store # 4384, Fraud ads, and bait and switch traps, Bad customer services »2008-12-2424/02/20090

UPS Store # 4384, Fraud ads, and bait and switch traps, Bad customer services


Do NOT do business with this UPS store. It is the Cheater with fraud ads, and bait and switch traps.


When I rent the mailbox, I clearly told them the mailbox rental is for receive package, and not for mail. The regular mail is able to directly delivery to my home, and I have no necessary to rent the mailbox for them. My mailbox rental is just to get someone to signature the package for me in case I am on working. The UPS store 's young employee and owner agree with my words, and also when I mention the package is too big to be hold by small mailbox, I am told that they will put the package in the floor, and leave a note in the mailbox. When I ask the limitation about the different size mailbox, I am told by young employee that no exactly difference, and just small mailbox's size is too small to hold too much mail, and also I am told by the owner that "Do not worry about that".


The young employee shows me the $25 discount coupon, and I am told by the young employee that I can combine the coupon with 3-month free extension promotion if I subscribes one years' mailbox rental. During the check out process, the UPS store owner appears and he says the price is too cheap if combine two promotions coupon. I point out immediately that it is illegal to refuse their store coupon and their promise. Finally he redeemed the $25 coupon as $15. It is so surprised that store owner negotiates with customer about their store's coupon value. I never to beg anything for him, and I am surprised that their word and they do not show up their respect to customer.


About the coupon, it is highly suggested that the store should send an original copy of the promotion ads to BBB service for investigation purpose, and then the fact will be clear.


The store plays the typical bait and switch tactic: attract the customer with the bait ($25 coupon + 3 months promotion), the break the agreement by some excuses and switch with menace: pay additional $99 to upgrade or lost the incoming mail (since the incoming mail is already on the way and no way to change destination).


Several days later, when I go to UPS store to pickup my holiday gifts, the store owner starts to break the agreement and ask me to upgrade the mailbox by some excuses. To my surprised, my holiday gift is regarded as business item. I tell Ken it is holiday gift and not business item, but Ken roughly shout out that no matter what item it is, the mailbox must be upgrade into business mailbox. Then I ask several times for their formal mail and formal description about the limitation, but they refused to provide related and the business owner (Ken) claims that he will throw my items away or return to sender. As the customer I have rights to know the detail information before and after my purchase, however, Ken refuse to release any information by formal letter about that, and looks like all the rules will rely on her instantly flexible words. Until Dec 24, I still do not get exactly detail information about services. Since he is always give flexible words, and wipe the words out very soon, I can not talk with him by mouth any more.


On Dec.24, 2008, Ken, the UPS Owner blocks my mailbox (#106) without my authorization. It is just 11 days from the 15-months subscription begins.


This UPS store's activity has the significant negative effect on my Christmas shopping, and lots of my friends in this community know her behaviors. We are no longer desire to do business with this dishonest person.


To try nicely resolving the issue I go to the business, however, it is found that the lock in my mailbox is changed and my key does not work since Dec 24, 2009 without my authorization. Also, to my surprise, the business owner does not the refund the fee, and even he abuses the customers with the bad language. I can not believe that this type business activity happens in US.


As my previous words, the business owner issues the bogus advertisement to attract the customer without intention to redeem the coupon. He tries to take advantage the nice customer. I am obviously not happy with their business style, but I am too nice and fall into the trap by his bogus words.


Do not do any business with bad credit business, and he will cheat you again once he cheats you first time.


My request:
1. Fully refund the mailbox rental fee ($171)
2. Forward my incoming mail/package to my address: 44658 Japala Place, Fremont, CA, 94539, or call my cell phone (408-768-7675) to pickup.
3. Also the business should provide the statement to ensure that no mail are discarded and destroyed, and responsible for the lost/damage if it happens.


 


 


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2276UPS Store [Fremont]
Total claims:4
THe Pack & Ship Promise »03/13/0905/05/20090

  My husband, Jeff Hough brought  a very fragile package to the UPS Store at 3101 SW 34th Ave, Ocala, FL 34474 (352-237-3242) for the PACK & SHIP services. The item was a large Presser that my Mom had purchased a year before she passed away last August 2008. My sister requested this item because my Mom & sister worked together managing a laundromat years ago & she felt the item was a large part of my Mom's life. She used her old ironer for about 20 years, but finally replaced it in 2007 with the presser that I shipped to my sister who lives in Illinois. My husband paid UPS $50.41 to pack & ship the presser on 03/13/08. He was not even asked if he wanted to put insurance on the item & figured it was included with the service since it was so expensive. They told him the item should arrive in approx 5-6 days. The package arrived at my sister's about 03/18/09. The package-box was crushed down on one side as if they has sat something very heavy on top of it. Also, I had locked the presser down to protect it during shipment. When my sister opened the box, the presser was unlocked & the back was cracked off at the hinge area. She called UPS & they came & shipped the item back to the the UPS Store in Ocala.  They called my husband after the package arrived back & told my husband to come pick it up. My husband called me after they had spoken to him, so I called the UPS Store myself. A woman answered the phone & I explained who I was & the situation. The young woman said the item wasn't broken & said my sister was wrong. She denied not telling my husband about the insurance & was very rude. I drove to the store to check the item myself. When I got there the woman (sorry no one  would say their name, but they either own the franchise or manage it) took me in the back & I opened the box & confirmed it was just as my sister has described. I faxed a copy of the cost of the presser to the business before I came & the item ranges from $218.00 to $250.00, plus shipping brings the total to $300.00. I called the office 03/31/09 & spoke to a gentleman, again no name was given guess they don't want to accept any responsibility, who told me the most I would get would be $118.00. I didn't argue with him, but I was furious. How can these people say they have such great service when they can't even pack an item securely enough to ship without destroying the contents. The lady at the UPS even had the nerve to say that my husband told her not to worry about insurance for the presser because if it broke it wouldn't be a big deal & wouldn't need to be replaced. They shouldn't PROMISE to have great service if they don't care. Not only did the owner of the franchise refuse to cover the costs. He called my employment & screamed to my supervisor about the incident which was not even job related.  She was so rattled that she said the hair stood up on the back of her neck. The man was angry because I had filed a complaint with the Better Business Bureau. I've called the corporate office & feel like I'm running up against a wall. He told Phyllis at the BBB in Orlando, "You are as worthless as the women who work for me". I feel, as a customer , I've been exploited & want reimbursed for what my mom's presser would cost for me to replace it & send to my sister. My sister is devastated about the presser. It meant a lot to her & now I want to at least send her another presser. I even took the cover off the broken presser that left at the UPS store & plan to send the cover along with a new presser as soon as UPS settles this. Please help hold these people reponsible for not doing their job & promising service that is not fulfilled. Now the owner, John Burns, of the UPS Store 0929 here in Ocala won't even give me the small check of $118.00 unless I opologize to him. What a complete jerk! I can't believe the company that represents this franchise would let this guy get away with this behavior. I've called the corporate office & spoke to so many people who continue to turn a blind eye to this incident. Somebody please help! , Sincerely, Mrs Hough




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2994UPS Store [Fremont]
Total claims:4
DAMAGED »5/1123/05/20090

SHIPPED ONE BOX VIA UPS FROM A UPS STORE IN MIRAMAR, FLORIDA.


BOX ENCLOSED WITH FOUR BOTTLES BUBBLE WRAPPED AND TAPED EA. INCLUDED WAS STERRAFOAM ON BOTTOM AROUND BOTTLES AND FILLED ON TOP. FOUND OUT FROM FRIEND WHO PUT A TRACKER ON BOX THAT IT WAS DAMAGED AND SOMEONE WOULD CALL ME. (NO ONE) VISITED THE UPS STORE AND ADVISED PACKAGE DAMAGED AND WOULD NOT PAY DUE TO IMPROPER PACKAGING. I PACKED MYSELF SO I REQUESTED APPEAL  AND UPS AGAIN TOLD ME DENIED I REQUESTED PICTURES OF DAMAGE AND WAS NOW ASKED WHAT BOTTLES AND ADVISED IT WAS RUM NOW SHE PROCEEDED TO INFORM ME IT WAS AGAINST LAW TO SHIP RUM.


MY EVALUATION


1) UPS STORE WOULD NOTICE IF PACKAGE RATTLED ETC.. (TRAINED BY       UPS)


2) NO SIGN IN STORE STATING ALCOHOL IS NOT PERMITTED FOR SHIPPING.


3) NO ONE CONTACTED SHIPPER, NO PROOF WAS SENT PICTURES ETC..


FROM UPS. PHONE REP. (UPS) ADVISED TO FILE CLAIM W/FRANCHISE STORE. BOX MADE IT TO N. CAROLINA BEFORE THEY STATED IT WAS DAMAGED DUE TO PACKING.


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3429UPS Store [Fremont]
Total claims:4
inconvenience »28th of january24/06/20090

UPS ASKED FOR £35-17P IN SPITE OF PAYING ON -LINE £17-00 i NEVER PAID THE DEMAND BUT IT INCONVEINCED ME


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