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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
12804EDF Energy
Total claims:13
EDFenergy Dupe me and backdated my bill »200929/06/20102
Hello,
i was signed up to nPower which was biling me about £35 a month on gas and electric in peterborough.

then i met an EDF energy rep, who promised he could lower my energy prices if we switch. They said my new price would be £15 a month.

So i gladly changed to EDF energy, who also promised me nectar points, After about 1 year of using EDF energy, they called and said over the phone, they had reviewed my energy prices, and my bill was wrongly quoted and has to be reset to £50 a month and backdated it for one year plus.

They insisted i paid and when i said i hadnt the money, the brought a balif to pick my lock, and change my gas meter from direct debit to pay as you go and charged me £50 for the switch

luckily i was at home when i saw the balif trying to pick my lock and I opened the door for him and they changed my gas to pay as you go meter.

Ehi

Peterborough




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11658Logic Appleby [Appleby]
Total claims:3
Ripped Off »Sept 2006 to March 200716/03/20102
When Logic carried out extensive work at our house it was agreed with the then manager that my son (builder) would replaster, do joinery and other work after electricians, plumbers, kitchen fitters had finished. The work included filling in a large hole left by a floor level bath with 2 cubic meters of concrete. We laid out money on all materials used.We decided £1000 would be a fair price to charge. This was to include £250 for work in an adjoining property that had already been approved by the lady in the office (Carly Binks) and I have documentary proof of this. I later asked the installation manager (Colin Henty)to get the sum total of £1000 and deduct it from the balance I owed. He said it involved different financial work but, not to worry, Kevin Hall the managing director would 'be in touch'. The old story, when I had paid the balance they were't interested. Letters to Kevin Hall and Carly Binks went unanswered so I had to reimburse my son. I eventually approached Trading Standards and Citizens Sdvice Bureau who gave me advice regarding Small Claims court and informed me "Logic are ne strangers to us". Shorly afterwards my wife became seriously ill and I had neither the the time or the will to proceed.
I recently contacted a manager (Malcolme Thorburn) by email regarding this but - no reply. I may add that they did not complete the work in the bathroom and much of the other work they did was very shoddy and cheaper components than those agreed and promised were installed. There is much more to this but it would fill many pages.
I have all the original documentation to support this and the fittings and fixtures can be inspected and compared with the original quotes. However, this is now by-the-bye and it is merely the £1000 these peopole owe me I am intersted in.







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1491Spark Energy [London]
Total claims:5
Final Bill and refund »27th November25/03/20091

Having only been supplied by Spark Energy for a period of one month (July 2008), I am still awaiting a final bill and the refund of any overpayment. They have ignored all email correspondence and the last communication from them was after I posted a registered letter back in November. They have had the necessary metering readings forwarded by Scottish Power, but I am still waiting. Their call centre is nothing more than an answering machine. Short of takiing them to a small claims court I am through trying to communicate with this company any more..


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4420Spark Energy [London]
Total claims:5
increase of direct debit by over 400 % »13/08/0924/08/20091

After supplying me with energy for a year (since 01/07/08) and despite my frequently sent in meter readings Spark Energy has only now realised they have undercharged me and that I am in debt to them at an amount of £526.59.


In a letter which was written on Aug. 13/09 I was informed that my direct debit would be increased from £49.22 to £211.85 for the next 4 months. However, if I paid the full balance in full within 7 days the debit amount would be reduced by 20%.


There are 2 problems:


1) I have been unable to reach a customer service advisor via their provided 0845 number as their lines are so busy the batteries of my cordless phone run out after being kept waiting for over an hour.


2) I have only returned from holiday on the 19/08/09 and therefore won't make their 7 day pay period limit.


 


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29034Lloyds renewable energy ltd [Nottingham]
Total claims:3
Solar panels »March 201207/04/20131
Lloyds renewable energy are believed to be trading under the new name of Mr Green Energy, now based at Unit 5. They broke roof tiles whilst installing solar panels, and eventually after months of rain, water damaged the internal rooms, coming through tiles, electrics, wherever it could find. Although Russell Lloyd admitted responsibility and verbally promised to put things right, he would never return calls or emails thereafter. Proof can be shown, i.e. photos, and telephone conversations for anyone that can help. They pray on the elderly and vulnerable. Be aware of these conmen

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1832EON Electric [Coventry]
Total claims:3
Lack of Customer Service & £1,000 Bill after not Recieving Bills for 13 Months »From 09th May 200715/04/20090

We moved into our Privately Rented Flat on 9th May 2007. Our Energy Provider was Powergen (Now known as EON)


We was 'supposed' to receive our first EON bill on the 13th July 2007. We didn't, but instead received an Unpaid Energy Bill of £84.08 on the 19th August 2007. This letter stated that we had 7 days to pay up or legal action was to be taken. After complaining to a customer service representative we got rid of the 7 day rule and paid up immediately.


We then received our next bill on 12th October 2007 for £42.72, which we paid immediately. (Please note that EON state on this bill that they sent our last bill on the 13th July 2007, which we never received)


We received our next bill on the 20th November 2008. 13 Months later. This bill was for £742.91. We called EON about not receiving any bills, but nothing was ever done about it. We was told to take meter readings, which we did. After they recieved these, they were to send an amended bill. 13 Months its totally unexceptable!


We moved out of our Rented accomodation on December 9th 2008 due to having a baby.


We then recieved our apparently 'amended' bill on March 28th to our new address, which was date 31st January 2009 for an appauling £1,091.26. How they managed to add an extra £349, I do not know.

After having a very long discussion with them on March 28th 2009, they agreed to send out every bill that we where meant to get.

After recieving these bills, they told us that they would check our meter readings again & send out another amended bill.

This morning I woke up to a lovely Utility Debt Services Letter demanding payment of £929.69.

I spoke to EON today and a man told me that our account was not switched off until 31st January.

As I stated above we moved home on the 9th December 2008. I also know that there were decorators in our old flat doing painting etc. So Electric was used by them that we are having to pay for!!

I am completely bewildered with the services that EON have provided. They will not give us a TRUE billing amount, yet demand £929.69 from us with out sending a bill...yet again. Something has to be done about this as myself and my partner are at loose end with this company.

My partner spoke to a lady this evening who stated that there is nothing she could do with our account. The customer service is appauling! They just seem to want to demand, demand, demand rather than sort the situation out.




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16544EON Electric [Coventry]
Total claims:3
METER READS DAY AND NIGHT REASDS MIXED UP »12/10/200808/02/20110
I was just wondering if you would be intrested in our story as we really need help in getting our voice accross as no one seems to be listening. We are a young family on one low income and we are getting ruined by EON electric. This is a really indepth situation which i cant really write on here but if you are interested then please e-mail me.
We have had a case with EON for over 2 years now and it still has not been resolved even after it going through the ENERGY OMBUDSMAN. EON have failed us in many areas and are ruining us financialy and our credit rating for something they have done they have made so many errors its just unbelevable the incompatence of such a large company.
We had a 1 bedroom apartment in birmingham in 2007 which ONLY had ELECTRIC NO GAS and when we left the property 18 months later they had realised all this time they had been reading our meter incorrecctly getting the day and night reads mixed up. Once they rectified this they sent us a huge bill of £3,484. Firstly we thought this was unfair that we should be hit with such a large bill when it was EON's Error in the first place and secondly we were staggered that a one bed apartment with ony two radiators, one TV, no computer at the time using electric, only a washing machine that was put on once a wee NO washer DRYER etc that we could use all this electric. If they could not read the meter correctly how could we know for sure that this read and amount was right it was unusally high.. They could not even confirm the tarriff at the time. We felt we had no where to turn so took this case to the ombudsman. The final desision cam a year later in december 2009 and E-on were told to reduce the bill to 1,000 as a guesture of good will and send us a letter of apology and sort a payment arrangement on the case of actual ability to pay. The final decision was made tjat we still had to pay something as EON claimed they could no longer go and send an engeneer out to our meter as we had move and no longer lived at the property so they could not check. Might i add this had been going on for 9 months before we moved so to me they had plenty of time to come out and read the meter. Anyway we waithed for the letter of apology untill one day we had a phone call from WESTCOTT in May 2010 a debt collection ageny chasing the debt that E-ON had passed on. We were shocked as 1)we had never had 3rd partys chasing us for anything and 20 we had not received anything from EON as instructed by the Ombdsman. It later developed that EON had been writiing to us at our old address and since we had not responded had sent it to debt collection. We informed Westcott of our new address and they wrote confirming that the case had now gone back to EON. 3 weeks later we receive a letter form EON apologising for this but it was not really an apology after effecting our credit rating by doing this, i wrote back saying as much. When we moved to our new property we gave them our old account number so they linked are new and old addresses together as there was an outstanding amount. Also we automatically thought they new we were no longer there as they had stated to the ombudsman thet they could not check the meter as we had moved, why would we think any different, it was not our responsability to chase them we had already given the correct information. We received no responc eto the E-mail so we wrote to the directors off ificce again no responce then in september we receive a call form a further different debt collection agency chacing the balance at our old address even after i had advised the 1st collection agency of our address and laughably EON had wrote to us at our new address. Again advised of our new address, The collection agency went back to EON and they said still chace the debt.
This had really angered me as EON had passed on our phone number to the debt collection agencys and they had no trouble in contacting us so you would have thought when they were trying to contact us at the old address but got nothing they would have tried to call us but no nothing they just sent it to debt collection. Now they have taken off the guesture of goodwill and the balance has somehow grown to £4088 which when we contact EON they cant tell us why this is. We were so annoyed that it was sent to debt collection that we contact the Ombudsman again and they asked EON to take the balance from the debt collection but there responce was that the account had been closed for 18 months so they cant.
FIRSTLY IF THE OMBUDSMAN ASKS EON TO DO SOMETHING THEN IT SHOUD BE DONE. 2ND YES THE ACCOUNT WAS CLOSED 18 MONTHS AGO BUT FOR 12 MONTHS IT WAS BEING CONTESTED ANDYOU DONT PAY A BILL THAT IS BEING DISPUTED WHILE YOU ARE AWAITING THE OMBUDSMANS DESISION. THEN IT TOOK A FURTHER 6 MONTHS FOR EON TO CONTACT US AT THE CORRECT ADDRESS WHICH WE HAD ALREADY GIVEN THEM SEVERAL TIMES THEN A FURTHER 2 MONTHS BEING CHASED BY A SECOND DEBT COLLECTION AGENY AT THE OLD ADDRESS SO THAT IS THE 18 MONTHS. WE WERE WAITING FOR THE LETTER OF APOLOGY WHUICH WE WERE TOLD TO DO. iTS TOOK EON ALL THIS TIME 18MONTHS NOT US IT WAS THERE ERROR IN THE FIRST PLACE AND THEN THE CLERICAL ERROR IN TRYING TO USE THE OLD ADDRESS AND NOT UPDATING THERE RECORDS ACCORDINGLY WE HAD PROOF WE HAVE TOLD THEM OUR ADDRESS ON SEVERAL OCCASIONS. sO WE ARE GETTING OUR LIVES RUINED BECAUSE OF EONS MISTAKES. IT SHOULD BE TAKEN BACK FROM THE DEBT COLLECTION AGENCY AS ITS NOT US THAT HAVE WASTED 18 MONTHS ITS EON. ITS REALLY NOT FAIR FROM START TO FINISH.
ONE LAST THING IS THAT ON THE CONSUMER LAW A COMPANY HAS TO ADVISE A CUSTOMER THAT THEY WILL BE TAAKEDN TO A DEBT COLLECTION AGENCY AND EFFECTING THERE CREDIT BY SENDING A BILL, REMINDER, 2ND REMINDER, THEN FURTHER ACTION NOTICE ADVISING PAYMENT WITHIN 14 DAYS OR IT WILL BE SENT EXTERNAL SO PEOPLE DONT GET INTO FINANCIAL DIFFICULTIES AND CAN CALL THE COMPANY TO ARRANGE A PLAN TO CLEAR THIS.
WE RECEIVED NOTHING SO ITS NOT FAIR, ITS NOT OUR FAULT WHAT SO EVER.
THE STORY IS A LITTLE MORE INDEPTH THAN THIS IF YOU WISH ME TO GO INTO IT FURTHER THEN I CAN DO SO.
HOPE YOU CAN HELP
REBECCA REDWARDS

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27407EON Electric [Coventry]
Total claims:3
Travel & phone compensation »23/10/201216/11/20120
On Oct 26th I telephoned to discuss the direct debit on my account which I have held with you for 5 years. I was told that my name had been removed from the account (without my consent) and if I wanted to discuss anything to do with it I would have to get my husband (now the account holder) to authorise me to be able to use his account! I had to drive to his place of work, interrupt him and get him to 'authorise me'. He was very annoyed at being disturbed at work, couldn't answer any of your security questions and didn't know the account password (I had set them all up). Now I am back in control of my account I have started a uswitch process but I would like to claim for my diesel costs of driving the round trip to my husbands work and all my phone calls to sort this out! I have tried to email your Director of customer services but no one has the courtesy to reply.

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4416Spark Energy [London]
Total claims:5
customer services »13/08/0924/08/20090

Returning from Holiday on the 19/08/09 a letter by Spark Energy was waiting for me telling me that I was in debit to the amount of £ 526.59 and that the energy company would increase my direct debit from £49 a month to £211.85 for 4 months. However, if I settled my debit within 7 days 20% would be reduced from the total balance. This would amount to a reduction of £105.32.


I have been trying to contact Spark Energy for days now via their phone no. 0845 869 4002 given on their letter and got absolutely nowhere as the battery of my cordless phone expires before my call is answered.  


I have decided I will cancel my direct debit today and send them a cheque with the outstanding amount minus 20%.


I will let this site know what happens.


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6840Spark Energy [London]
Total claims:5
AWFUL COMPANY »feb 09 18/11/20090

moved into my new property in november 08 and was advised to go with spark by my letting agent lobster lettings so i did. i didnt get transfered over from the previous supplier for 4 months during this time i didnt know i was with eon.. so i got my profiled direct debit in feb 09 and was told id pay average of 40 pounds a month which as a disabled guy with kidney failure and sleep appnea thought was good . they took the payment out of 40 poundsand then told me id used 1000kwh in 1 month at a total of 150 pounds (plus the 40 id paid already) i live in a 1 bed flat and only use the tv and freeview box. i dont have the heating on at all and apart from 2 showers a week and 1 washin load a fortnight thats it. as for cooking i use the microwave 1 min a nite to heat a pie up... i dont leave things on standby, upto date ive been told including the 150 pounds charge ive used 5700kw in less then a year ?? HOW its disgusting and i advise people to stay away from spark. im trying to get switched over. ive bought a electricity plug and the tv uses 4p in 3hours of usage.


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11372Spark Energy [London]
Total claims:5
I mistakenly paid Spark energy »22 August 201019/02/20100

In 22nd August 2009, I was paying for Swalec, my energy company 58.03 pounds for the gas fee. For some reason, I pressed the wrong button and Spark company rather than Swalec company was chosen. After I finished the transaction I found I paid the wrong company. However, the money was already gone from my account. I decided to see whether I can get the money back by contacting my Bank. The bank helped me to trace the money several time and no response was from them. I hope my money can be traced back from them.


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1849EDF Energy
Total claims:13
Supplier change to British Gas - wrong meter read excessive overcharge deducted from bank a/c »Feb 0916/04/20090

Yet another complaint about energy companies.  Attempted to get new supplier transferred from EDF to British Gas resulted in estimated bill, and severe overcharge of £1,200.    How many people can afford a £700 surprise deduction from their bank account.  Deducted via DD in February and despite promises not been repaid.  Despite several phone calls, promises, and now a major complaint fails to result in any action a promise that a Manager will call back has failed to deliver results.   Simply, they do not care.


Do we have to resort to a Solicitor to get action????/ 


Why does the watchdogs fail the public as well, where are their teeth?.


  Are they funded by the energy companies?.  Apparently, we have to wait 90 days before an ombudsman will even look at it.


 Why allow energy companies to use us as banks for interest free loans.   Why are they allowed to operate a business this way.  They seem incapable of preparing basic accounting records, which I thought was a requirement to operate a business.  They fail to prepare accurate invoices regularly.   I see from reading other complaints, that this is quite common.  And look how confusing the invoices are?   


Whilst we all make mistakes, what cannot be excused is the failure even by management's complaint procedures to commit to any resource to sorting out the errors, especially for customers who are leaving.   Are we being punished? 


A very frustrated EDF customer.


 


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12228EDF Energy
Total claims:13
£270 »30.4.1005/05/20100




We have been customers of EDF energy to supply our gas and electricity. Recently we received a bill which showed us to be approx £270 in arrears and that this would be taken from our bank
account. As i did not want them to take this amount due to the fact that we would become overdrawn I paid by credit card on the phone. However they still took this amount from our account. I rang them to complain and was told that it would be refunded by Friday of that week'

When it was not in our bank account on Friday I again phoned and was told that it was in the system and would be refunded by Friday of the next week. On questioning why it took so long I was informed that it was my fault as I paid on their automated system. However this was not so as I did speak to someone to pay.

Due to the delay in this refund we are probably going to become overdrawn in our account and have to pay overdraft charges which I do not think that they will refund us even though it will their fault.

I would also question why they ask for these arrears at the end of a very cold Winter when during the Summer months we will not use as much gas and therefore if we were still in arrears it would not be as high



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4072EDF Energy
Total claims:13
unfair cost to get out of a contract we have had for severals years following the director of the company my Dad dieing »5/08/0907/08/20090

My Families company H H Brown & Son ltd were not made aware of the fct we were in a so called evergreen contract - which means they keep rolling on the contract and can charge whatever they want.


My Dad knew but he passed away on 21st of December and 4 month later before me and my family understood much of the business the hiked up our electricity bill and now we have to pay 500 pounds to get out of it


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17807EDF Energy
Total claims:13
have paid under duress »February/March201131/03/20110
On 8 February 2011EDF sent me a gas bill for gas used from 13 October 2010 to 4 February 2011the previous bill had been for gas used up to 19 October 2010 so they were trying to charge me twice for the period from 13 October to 19 October. I was already in email contact with a Manager at Customer Services in relation to a previous error (They had sent me a Prepayment meter statement when I don’t have a prepayment meter) I emailed the Manager and informed her the bill was wrong. On the 23 February they sent a Notification of Legal Action for the non payment of the bill they had issued just 15 days earlier on the 8 February despite the fact I had disputed the bill. The Notification threatened that they would obtain entry by warrant and install a prepayment meter.
On the 24 February they sent another bill it was an estimated bill for gas used from 5 February to the 22 February the estimation was ridiculously low. Knowing they were going to put prices up on the 2 March I went online in the evening of 1 March to provide actual reading. After entering my reading a message came up stating my “Your gas reading is not consistent with previous reads Please re-enter” as I was already in email contact with the Manager I took a digital photo of the meter and emailed it to her at 7.18am on 2 March the reading was 3146. I have just received another bill it includes the amount for previous bill and then adds gas usage from 23 February to 1 March the readings entered for this period are 3070 to 3107 the usage is as 413 Kwh. The next entry is for gas used from 2 March to 2 March the gas usage for this one day is 435 Kwh, readings used are, first 3107 next 3146 and the cost for that one day up to 7.18am is £14.59 plus VAT plus 20 pence standing charge.
This bill then includes five entries listed as Bill Adjustments these five Bill Adjustments total £250.99 and that amount has been added to my bill. Three days ago I emailed asking for full and detailed explanations of each of the five Bill Adjustments shown in this bill. I have yet to receive a reply.

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13065EDF Energy
Total claims:13
Eco 20/20 »21st May 200922/07/20100

On 21st May 2009, after 3 appointments EDF energy finally fitted what they claimed was a meter for their 20/20 deal (20% reduction in electricity prices between 10 p.m. and 6 a.m. weekdays and from 10 a.m. Friday evening until 6 a.m. Monday morning). After MANY telephone calls to various departments of EDF energy to tell them that it was not a 20/20 meter but an economy 7 meter, they have now, in their infinite wisdom charged me on the economy 7 tariff for a whole year instead of the 20/20 tariff agreed. The whole idea of me getting 20/20 was because I use all of my electricity for domestic chores at the weekend during the day. Because of their mess, I am now being charged at the higher Economy 7 rate instedad of the 20% less of the ECO 20/20 tariff. GOING OVER TO EDF ENERGY WAS THE BIGGEST MISTAKE EVER. I am now having to argue over the problems caused by the huge bill they are attempting to serve on me. I should add, that as a pensioner, I cannot afford the exhorbitant sums this company is requesting - and have requested a visit from someone in customer services


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17709EDF Energy
Total claims:13
£500+ »Ongoing28/03/20110
I have a property that I let out. I am not a landlord with numerous properties, just the one that has become available due to life changes. The said property was being let for a period of one year. Towards the end of the year it was brought to my attenetion that the tennant had left recently and had not informed me. On arrival at the property there were numerous bills on the floor one of which was a large unpaid gas bill in excess of £1000. I contacted the supplier and informed them of the situation and that the tenant, who held the account had left and I had no idea as to her whereabouts. The EDF employee listened and said that this was fine, that account would be closed and in the mean time, till new tennants move in a new account in my name would be opened, which was fine. What he did not tell me was that he was closing the tennants account on an estimate, and that when the new tennants moved in and change suppliers and gave a meter reading any thing in excess of the estimate would now be my debt as I was the account holder. New tennants moved in after a short period ( about 5 weeks) and during that 5 weeks the property was unoccupied. I have recently had a letter from debt collectors claiming that court action is in the process of being taken for an outstanding gas bill to the tune of £500+ pounds! Can anyone tell me if this was ethical practise by EDF, and should I have been informed of the consequences of taking over an account on an estimate, or at least advised to get a final reading before closing the outstanding account?

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18334EDF Energy
Total claims:13
Answering a call means entering into a contract? »13 july 201013/04/20110
A man appeared, unannounced at my door. He was from EDF, and was cold calling my block of flats trying to get residents to switch to EDF. I answered the door, and said he is more than welcome to send me information as to how he is going to save me money. I was with southern electric and my average bill was working out to be £8 a week. He rang up someone, who said did I understand what the man at the door was telling me? I asid yes.
Befoire the man at my door left, he said i'll get you a nectar card, and your information should be here in 5 days.
I then got woken up to my phone ringing a few days later. it was EDF with a courtesy call. Being still asleep I guessed it was one of them satisfaction survey calls. I said to the man that I am happy for it to go ahead-after all, I only wanted info.Got a welcome pack, which i promptly returned to them saying I didnt agree to switch, rang them endless times, cancelling it so i didnt switch. Next thing I know, EDF send me a bill. for 10 weeks I had been with them, and they wanted £253. How the hell was that saving me money? it was tripling it!
Since then, I have written, called and emailed, and they said by answering the courtesy call, that was me entering into a verbal contract. WhenI ring EDF one person says one thing, another says something else. I never wanted to leave southern electric, and had a bill with them, but EDF still stole me, regardless of me cancelling everything over 10 times, 4 being within the first 2 weeks, even when i was still a southern electric customer.
I have applied to go back to SE, but doubt EDF will let me as they say I owe money, but i didnt at any point sign a contract. They only have letters i sent them with my signature on.
I have contacted them, but they never answer the questions. they are all robots.
They cant just steal me can they? If i had known that asking for information and answering a telephone call would mean entering into a contract, i wouldnt have answered my phone.
Surely this is fraud?

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20959EDF Energy
Total claims:13
edf "computer error" costs me money »12 sept 1112/09/20110
I joined edf a few years back falling for the sainsburys scam of the reducing my bill so I had to pay £70 a month for joint utilities instead of a hundred obviously this seemed great at the time and i switched over.everything was great for the first 6 months until I recieved an adjustment bill for nearly £300 I rang and was told I could just raise my bill to £85 to cover the extra which I accepted. a few months later I get another adjustment for even more money it turned out due to computer error I had been under paying since day 1 and ended up having to pay £180 a month for a one bedroom flat eventually myself and my gf decided to move I contacted edf in may with a final reading finally happy to be rid of them I paid the final balance and went on with my life. I then received a letter in July saying I had over paid £247 and u would be refunded obviously I was very happy and rang to arrange the refund which was promptly paid. Today I received a bill for just under the amount I got refunded I instantly rang edf and was told that due to "computer error" I had been mistakenly refunded and needed to repay but the would give me £20 off due to all the mistakes to which I laughed and said I wanted it pushing up to a manager and have been told it would be. During writing this I got a call saying a manager would contact me today and having looked into it this occurred due to estimated bills I asked how this was possible as id given a final reading in may and guess what its a computer error whoever runs their i.t department needs to have a look at themselves as tje computer is broken I can't afford to pay this extra bill anyone got any advice on what I can do with this matter thanks

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21889EDF Energy
Total claims:13
Mis information about economy 7 »2005-201107/11/20110
EDF replies to what the start and end times were for economy 7 were always very vague..generally 1200 till 0700.

However I noticed quite by chance early one morning at 0230hrs that my meter was on "Normal rate" when it should have been "low rate"

To investigate exactly what my meter was doing, rather than sit there 24/7 watching it I installed a CCTV camera viewing the meter.

The camera showed a switch from £normal" to "Low" at 2330hrs. BUT AT 0130HRS IT SWITCHED FROM "LOW" TO "NORMAL" AND STAYED HERE FOR 2 HOURS UNTIL 0330HRS. It reverted back to "Normal" at 0830hrs.

Thus for two hours every night I thought I was paying at the low rate, I was paying full price. This must have been the case since the meter was installed in April 2005.

I have complained to EDF energy, so far I have been told that Economy 7 gives me 7 hours cheaper power every night. The settings on the meter give exactly that! But no mention has ever been made of the 2 hour switch to high in the middle of every night. This must be the case for every other consumer nationally on economy 7, who are probably also unaware as I was they are paying FULL PRICE electricity for two hours every single night.

I await further comment from EDF


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