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Found: 2


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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
12773Carpet Wagon [Glendale]
Total claims:1
Carpet/service substandard »01/28/0726/06/20100
After having the carpet installers install our carpet we noticed that they had cut around wooden floor anchors in the middle of the room leaving a big hunk of wood exposed so that the closet doors would slide close, they cut the carpet to long and short in different parts of the house, exposing the concrete floor. They tore out baseboards that were not to be touched. Told my sick husband to F**k off, threw our furniture around and cut our phone line. They made promises of fixing the carpet and then sent workers that didn't know how to fix the carpet and didn't speak English, which was a challenge ! They actually sold us blue rebound padding but installed a sub standard red rubber padding that was not the recommended 7lbs. I had it tested and it was 3lbs. They also sold us a nice grade nylon carpet at 4.48 a yard, but installed some polyester cheap carpet that looked like garbage 2 weeks after they installed it. They are well versed in the legal system and don't mind lying to judges to get what they want. Avoid these terrible people as you'll not be happy with the end results !


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30534Hillary's
Total claims:1
despicable after sales service »7 november 201607/11/20160
The carpets that were fitted 4 months ago are fraying on the stairs and will not stay on grippers. As a result of reporting this issue, the fitter returned and agreed (without any hesitation) that they should be replaced. I received a call (yes they actually called me) offering a date of Friday 4th November 2016 which I accepted. Midway through the morning I received a call from Hillary's to inform me that the carpets had not yet been delivered and as a consequence would not be fitted until later that day as they were expected by lunch time. As the afternoon progressed the carpet fitter (for whom I have nothing but praise) rang to say he was on his way to collect the carpet and would arrive at my house in approx 90 minutes. An hour later he rang again to inform me that unfortunately he wouldn't be visiting as the item had not been delivered to Manchester. Rang Hillary's on Saturday morning and asked to speak to a manager. I was informed that one MIGHT be on the premises but a “Manager Return Call Request” form would be needed. This was completed over the phone by myself and an employee who seemed to be suffering from either, Male Menopause, The effects of Friday night out with the boys or just Couldn’t Give A Toss Syndrome, (I suspect a mix of all three) and I awaited a call. After three hours I rang back and was informed that no manager could be found but the Team Leader was aware of the situation. Asked why the Team Leader hadn’t bothered to call I was given the excuse that as this is a Post Fit problem, sales cannot deal.
Does the Team Leader know anything about Customer Care and what exactly is it that he is Leading?
Monday 07the November @ 09:15 I decided enough was enough and rang for an update. An obnoxious office male, with the most condescending attitude, told me that it was totally irrational to expect the carpets to be fitted by midday Tuesday. I hung up.
I originally sent an email to John Risman CEO of the Company (which is a complete waste of time as he never sees them) but would ask Mr. Risman if, one day in the not too distant future, he could drag his executive back-side off his Executive chair and leave his centrally heated Executive office to spend a day in the field, he might get to see what a complete bag of crap his Company is.

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