CanYouTrustThem.com

The FREE Global Name, Shame & Claim Register


Advanced Complaints Search

Search claims by the following criteria

Search by keyword: (search also in comments: )
Company / Person name:      or     select company / person
Country:     City:
Select claim category:
Display claims related to: Companies & Individuals       Individuals Only     Companies Only

Searching Results

Found: 25


1   2   »»   »»»



IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
12933warranty direct uk [Reading]
Total claims:9
WD 543030 »17th March 201013/07/20104

Summary


On 17th MArch I took my car into a repair shop to have a loud clunking sound seen to, I was told that the CAMs might be damaged and that they would need replacing, but that the garage could not be sure until they had stripped the engine to see the CAMs. I called Warranty Direct, who said that they would only honour the claim once the engine had been stripped and the fault verified (engine strip at my cost £ 900). This was done and it turned out that the cam was not the issue but the turbo units had been damaged (a fact stated by the independent engineer sent out by WD - he recommended replacement) WD refused my claim, kept my turbo units for an additional 2 weeks and when I asked for compensation, they again turned down my request. I wrote WD and pointed out the findings of their engineer asked them to comment, but till today (13th July 2010) nobody has addressed my questions. All they say is that they have reviewed my claim and still will not pay. Next line of action is to get my solicitor to take action against them as I feel they should pay my claim especially as their independent engineer stated (1) damage (2) remedy - replace. Has anybody had a similar experience and what did you do ? I am lucky to have copies of the engineers report faxed to me by WD and also by my garage, also emails from WD with me chasing for weeks when they had promised to respond in days.....funny eh ? Quick to take your money but very reluctant to pay out when it comes to the crunch...... Watch this space for updates.


more details »


14606warranty direct uk [Reading]
Total claims:9
Transfer Box »03/11/201016/11/20101

I have two range rovers 07 plates and after the manufacturers warranty expired I thought I would get a new warranty on the vehicles. Both vehicles have a full service history and both have mileage that is below average.
I took out the policies in September 2010. On 3rd November the car broke down on the following day it was taken to Beadles of Sidcup the main dealer.
There were a few days of arguing between the warranty company and the main dealers. It transpired that at my expense (£190) warrantydirect wanted the box stripped down so the engineer could establish the fault cause.
During that period the main dealer refused to give me a courtesy car as they did not have any.
Then on 16th November 2010 the car was finished and the warranty company declined the claim. They have stated that this is wear and tear and as the policy is under 90 days old it is excluded. I was staggered, I asked the garage and they have stated that the failure of the box is rear and in their words never happens (never say never).
I have posted below my letter of complaint and would warn anyone from using warranydirect as they really don’t want to pay and will find a way to get out of it if possible.
I have also listed the web address of a former employee who claims that the company never pay claims. It is all a big scam.
http://warranty-direct.pissedconsumer.com/

Mr M P Griffin
111 High street
Strood
Kent
ME2 4TJ
Managing Director
Warrenty Direct Ltd
Quadrant House
20 Broad Street Mall
Raeding
RG1 7QE

16/11/2010

Dear Sir / Madam

Ref:WD100910/630573 & WD100910/630576

I am writing to make an official complaint regarding your company’s refusal to pay for my claim. You have stated that it was “wear and tear” and therefore as the policy was under 90 days old it is not covered. I would advise that the “Transfer Box” which failed is a major part and it is a part that does not “wear out.” It especially does not “wear out” in the first three /four years of the life of the car. I asked the garage and was advised that this part never fails and they were very surprised it had gone. This is obliviously a major failure of a major component, I do not know why it failed. Your “engineer” has just assumed that because there were “worn bearings”, it must therefore be wear and tear. I am not an engineer but I do know that if this transfer box fails, for what ever reason, then the bearings will get worn. It doesn’t mean it is “wear and tear”. If the box had failed after 10/15 years of use I could more understand wear and tear. My understanding of wear and tear is that a component has served it useful life and has worn out. I don’t think a transfer box on Range Rover Vogue SE that is around 3 years old is expected to be worn out at this stage. I have asked the garage to write to me to confirm their assessment; I have enclosed a copy for your attention. I feel that your company are just using the apparent wear in the Transfer box as a means of avoiding paying a perfectly legitimate claim.

I am extremely disappointed; I have cancelled the policy, as I see no point in continuing to make payments on a policy that will never pay out. I could have maintained the policy and made the final payment, while this complaint is been dealt with, however I have no confidence that your company will change its mind and pay this claim. I therefore feel I might as well put this money saved towards the cost of the repair. If you do agree, then I am more than happy to repay the money refunded and the final instalment. If I had done it the other way and maintained the policy, you will just drag out the procedure and then eventually decline my complaint, then my refund would be even less, so I would loose out again. As it is at the moment I am still out of pocket, you even made me pay more so that the garage could strip the part, to give your engineer an excuse to decline the claim.

Your attitude in dealing with claims is a far cry from when you are trying to sell your worthless warranties.

I shall be posting my comments onto Can you trust them .com to warn others about your company





Yours





Mike Griffin







more details »


16932warranty direct uk [Reading]
Total claims:9
Manifold flap motor »23/01/201125/02/20111
Unbelievable! A fault on Mrecedes CLS inlet manifiild flap motor (a few £££'s part) caused small electrical failure - result engine light on - no boost and an undriveable car. Investigation by very good garage Motorpoint Hendon in Stanmore Middx - repaired at a fraction of main dealer cost but Warrenty Direct are wriggling out beecause "the part is not listed in our definitions" The garage filed the claim and even gave me a reference.
When I signed up I beleive was told that ALL the engine was covered!! What use is a warrenty that doesn't cover a part that can disable the car?? Mis-sold - probably, cancelling renewed policy definitely! Customer service tried to be courteousto their credit but they are, despite their protestations yet another take the money and run outfit!

more details »


28046WarrantyWorks.co.uk [Wales]
Total claims:1
Waste of money »02/01/201315/01/20131

Policy does NOT cover: MOT failure


The Insurer shall not be liable for any claims arising thereby or indirectly caused or contributed by or in consequence of a loss; No liability will be accepted for any consequential loss or damage to parts not covered by this policy, where consequential loss is caused by a covered part. No liability will be accepted for consequential loss of any kind.


Wheel Bearing and Coil spring failure will be covered on vehicles up to 6 years old or 70,000 miles - whichever comes first.


Additional Cover:
Catalytic converter - ONLY available If your vehicle is under 5 years of age at time of purchase.
EGR valve - ONLY available If your vehicle is under 5 years of age at time of purchase.
DPF - ONLY available If your vehicle is under 5 years of age at time of purchase.


• In-car entertainment systems. (Please note that these items are covered up to ONLY 25% including VAT, of your claim limit on original manufacturer's equipment up to a maximum of £500).


• Air conditioning and climate control systems. (Please note that these items will be covered up to a maximum of ONLY 40% including VAT of your claim limit up to a maximum of £800).


• SAT NAV Equipment. (Please note that this item will be covered up to a maximum of ONLY 25% including VAT, of your claim limit up to a maximum of £500).


Gradual deterioration of performance of a component in line with the age and mileage of the vehicle will be classed as "wear and tear" and excluded from the policy as well as Blocked, porous or seized components - including but not exclusively, worn or split hoses or pipes, brake callipers and Cylinder block liners for vehicles over 3000 cc.


No liability will be accepted for damage caused by:
• Corrosion;
• Any foreign matter getting into or onto a part;
• Over-heating or freezing;.
• External oil leaks are specifically excluded


In the event of a claim the Insurer reserves the right to call for a contribution from the Insured for Betterment should the repaired vehicle ultimately be in a better condition or have a better value than it enjoyed immediately prior to the occurrence of the claim.


The Insurer or the Administrators reserve the right to amend the policy details from each renewal year. Policy excludes any liability for any consequential loss of whatsoever nature.


If you have bought a policy and want/need to cancel, best to email your: full name, registration number and a brief message outlining to cancel the policy to: help@warrantyworks.co.uk


Fact Finder Team


 


more details »


28337TWGS Ltd Comet
Total claims:2
extended waranty »13/01/201311/02/20131
I had an accident with my lap top and when i purchased this on 26.March 2011 I took out a 3 yr extended warranty where can i get my replacement lap top. Also who is TWGS Ltd Comet and how can i contact them every number i have tried rings and then goes to unavailable tone THESE PEOPLE HAVE BEEN TAKING £34 PER MONTH FROM MY BANK ACCOUNT WITHOUT MY PERMISSION I NEED THEM TO CONTACT ME BY RETURN EMAIL OR I WILL HAVE THE POLICE INVESTIGATE WITHIN 48 HOURS
I HAVE PUT A STOP ON ANY MORE PAYMENTS BEING MADE AND ..... WILL .... WITHOUT HESITATION SUE FROM THEM PREVIOUS MONTHS THAT THIS MONEY HAS BEEN TAKEN FROM ME WITHOUT MY PERMISSION ..... PLEASE DO NOT THINK THIS IS AN EMPTY THREAT THIS IS A PROMISE
Patricia A Beaton (Mrs)

more details »


23284warranty direct uk [Reading]
Total claims:9
Refusing to pay out »27/01/1228/01/20120
Warranty direct have refused to pay for a replacement turbo as they state that the failure is due to carbon build up. However the garage who are Renault experts state that this is due to a faulty part which was most likely present at manufacture. When I have spoken to the garage all turbo's will have some carbon build up, therefore although Warranty direct cover these, by the back door they don’t as it would seem that the will never pay out.

I spoke to the on the 26th and they said they would send an assessor out. On the 27th they withdrew this and sent a letter refusing the claim, along with an we will look into your complaint.

As the car is in the garage it is not financially viable to hire a car for the eight weeks that they 'look into the complaint' therefore this not worth the paper it is written on. There are very few people who can go without their car for eight weeks, due to work commitments.

Customers are left with no option but to pay for the repair themselves.

I would also add during the conversation where they said they would not pay they said they believed it to be failure due to carbon build up, however when challenged on the word 'believe' got very defensive and evasive.

In my opinion I would not deal with this company.

I have requested a copy of the recorded conversation and am strongly considering taking them through a small claims court.

The garage has said that they rarely pay out, however told me that AA warranty seem to honour claims and are reliable to deal with.

In addition to my claim they are refusing to pay for my husbands car, failure of cam belt, as we cannot prove the previous owner had the part changed. This was not stated in the policy documents and we maintained the car in accordance with manufacturers servicing, however we haven’t got the receipts from the previous owner and therefore they wont pay.

I just wonder how many more they don’t pay out against as they are the most frustrating company to deal with and seem to get away with investigations at the customers cost and time, then back out of claim. In my husband’s case, two weeks after saying it was covered they asked for the paperwork. Meanwhile we had paid for a hire car and also had a garage bill of £600. Had we been told when taking the policy out then we could have saved ourselves the £600 premium over two years for cover we weren’t going to get anyway?

more details »


19473warranty direct uk [Reading]
Total claims:9
WD110420/706349 »27-05-201128/05/20110

more details »


20221warranty direct uk [Reading]
Total claims:9
WHEEL BEARING »April - July 201119/07/20110
They wriggle, they don't answer emails when they say they will, someone else is looking into it - and doesn't get back to you.
Pathetic, dreadful, twisters, shameful; I feel as though I've tossed several hundred £s their direction for them to say NO.
First, I was 18 days too early to make a claim. I appealed on the grounds that I was 'continuing' an existing BMW warranty. Sorry, they said, they hadn't realised that - even though it was on the extensive info I gave them.
Then they had a rethink and said the claim was not rejected because it was 18 days too early, it was now to be rejected because I'd had car serviced in a non-VAT garage. (I hadn't - during one of our severest winters I had the BMW chief mechanic see that it was starting ok) That's a service they said. It's not I said. It wasn't BMW said. It was a sensible pre-winter check. No, WD said, it was a service.
Talk about feeling deceived. I've been hoodwinked, misled, mis-sold, strung along. And the latest 'we'll get back to you' is stil waiting. Thoroughly unprofessional.

DO NOT WASTE YOUR MONEY.

more details »


22510warranty direct uk [Reading]
Total claims:9
Dual mass fly wheel failure »28.11.201112/12/20110
On 26 November 2011, I worked in Accrington, which is 42 miles away from my home. While I was on my way to work, my car suddenly started to make a very loud, rattling noise.
I decided not to drive it and to take it to a garage on Monday morning. Later on that day, I spoke to the garage and I was advice that it was a failure of dual mass fly wheel, a common failure in cars, using this particular part. I provided the garage with a telephone number for Warranty Direct and they have followed the procedure. On Tuesday, ie. 29.11.2011, I had a phone call from Warranty Direct with information, that the claim has not been accepted due to a wear&tear breakdown. The advisor from the claim department told me, that the garage said, it was a wear&tear and therefore, they have refused the claim. I have explained to him, that the garage advised me that it was a failure but he simply ignored my words and said, that they had told him otherwise. After this conversation, I decided to call the garage, as it appeared to me, that one of the parties was not saying the truth. When I rang up the garage a few minutes later, the mechanic told me, that he definitely did not advise the claim adviser that it was a wear&tear breakdown but a breakdown due to a failure of dual mass fly wheel. This has only confirmed my hunch that, the adviser from Warranty Direct was not saying the truth. I have tried to get to the bottom of this highly unpleasant occurrence but it seems to me, that no one in Warranty Direct really cares about their customers once they make a claim. I had to send them a formal complaint, so that they can listen to recordings of conversations between Warranty Direct, myself and the garage and then to decide, if it is their fault. Meantime, I have had to pay for the repair myself. On the day, when I was purchasing their warranty I was told how good they were, that they are the best Warranty company on the market and that there is no equal company to them. Unfortunately and sadly, I now have a different opinion about the company and would warn other customers before they purchase their warranties with this company. There are definitely better companies out there, which would accept a claim, especially, if it is in accordance with their warranty regulations.

Very disappointed customer
Maggie

more details »


22850warranty direct uk [Reading]
Total claims:9
misold policy »05/01/1205/01/20120
having taken out a warranty with company ,i was offered 13 months for 12 which i believed to be valid as was offered by sales administrator atif in good faith this has been refused today
having had warranty for almost 10/11 months i had to take car into one of their garages to have work done my car was in garage for almost two weeks due to parts availability and diagnose problem ,eventually problem found parts required once part was repaired an additional part also part of problem was required, the garage supervisor requested to get authorization for additional part and was called by warranty direct sales advisor who in the words of the garage supervisor was asking all relevant questions towards finding a reason why it was not covered ,the part would require an intrusive investigation to see fault ,as i am led to believe the part was carboned up , which is not covered by warranty,the supervisor said this as was easiest solution to get motor fixed without seeing part ,unknown to him carbon excludes the warranty resulting in me paying an additional £400 cost
today i requested my 13 for 12 month policy and forwarded relevant emails to another sales admin , he has stated that is not the case and i would not be entiltled to additional month cover ,therefore i have proof i black and white and the policy was sold on this basis the company are now refusing to honour this the sales personel today 5/01/12 is manjil and the person who originally sold it was atif ,who conveniently is no longer with the company

more details »


25665warranty direct uk [Reading]
Total claims:9
WEAR AND TEAR POLICY IMPOSSIBLE TO CLAIM »21/6/1221/06/20120
I have a Toyota Landcruiser Amazon with failed brake calipers which are covered under the policy I have with Warranty Direct UK. They have refused the claim as they are corroded. Wear and Tear is often due to corrosion but their exclusions to their policy are exhaustive and if you opt not to listen to their pre-recorded message when you take out the policy you do not know about them until you receive the booklet by which time you have taken out the policy and paid for it.

Beware this company have covered every angle to ensure claims are not honored. Their exclusions are not shown anywhere on their web site nor is it explained to you by the sales person selling the policy. I will not be renewing this policy.

more details »


2364RepairTech INC. [Iselin]
Total claims:2
04/15/2009 »04/15/200907/05/20090

Bought an extended warranty from Repair Tech Inc. for 26" LCD HDTV. when the TV stopped working the company was not in bussness anymore


more details »


2695RepairTech INC. [Iselin]
Total claims:2
5 year extended warranty »03/12/200916/05/20090

I bought 46" Sharp lcd with 5 year extended warranty. After 13 months my TV stop working. I tried contact RepairTech but phone # I call is disconected and web page is imposible to find. I do not know what to do.


more details »


20410Jeep Chrysler UK [Slough]
Total claims:1
Warranty »27th June 201101/08/20110
Jeep were informed of a fault on the vehicle prior to he expiry of the warranty they addresed one problem but failed to address the main issue. When the vehicle was taken back they refused to repair under warranty claiming that they were not informed of the problem before the expiry of the warranty which is totally untrue.

more details »


20411Jeep Chrysler USA [Auburn Hills]
Total claims:1
Warranty »27.06.1101/08/20110
Jeep claim they were not informed of defect within the warranty period. The vehicle was put into their care for repair 2 monthe before expiry of the warranty they failed to recognise the fault and the vehicle went back to them several times in that 2 month period and still they did not address the problem although they found other faults that were repaired they have never addressed the problem that was origonaly complained of.

more details »


25483British Standards Institution [British Standards Institution]
Total claims:1
BSi ignoring the quality of glazing units which is displaying the BSi kitemark »February 201208/06/20120
For years I believed that products displaying the BSi Kite mark was a sign of quality and high standards. Unfortunately, I have had to make contact with the BSi regarding issues of quality concerning a product displaying the kite mark. In this instance the product in question was glazing units supplied by Glass Systems Ltd.


I was informed by the BSi that:-

“Some standards a company may hold are enforced by BSI through testing procedures or auditor visits, but most standards are self – declared”

I informed the BSi of an issue with quality and standards of Glazing Units that had been supplied by Glass Systems Ltd. The issues were as follows:-

Between the double glazed units of glass there are distortions (mist like) and another contains a foreign substance (mould like). At this point in time the glazing units were less than 1 year old.

The BSi’s response was,

“If you are making a direct complaint against Glass Systems Ltd KM 27701 then Glass Systems Ltd will need to be contacted and asked how they intend to resolve the complaint as per their complaints procedure. I would like to obtain the complaint letter and their response so we could log it as a formal complaint and BSI can review their complaints process, this complaint specifically, during their next assessment.

Can you please forward me the required information so we can start the investigation?”


As the BSi requested, I forwarded Glass Systems Ltd response, that came from one of the Managing Directors. The response was:-

**************************************************************

I think I told you weeks ago - end of Januaryish - that your contract of sale is NOT with Glass Systems, so any issue you have with your installation should NOT be addressed to us.

DESPITE THAT you have sent me many many emails and copied me on many more that up until tonight I have ignored.

I have seen all the mails you have sent to the owners of , and to be frank, my heart goes out to them.
What on earth did they do to deserve your business............. They must rue the day they ever "signed you up" ............

25 years I have been in this industry, and only once before have I come across something as barking as this.!! The person on that occasion was a serial fruitcake.....

When I read your more or less daily emails, I thank MY God that we deal with the trade not the public .......

We will back our customer, which is , if agrees something with them, then we will honour it ...... End of!!

Best Wishes,

Glass Systems Ltd


***********************************************************************

You, the public can make your own judgement of the character of one of the Managing Directors of Glass Systems Ltd, from his words used within the email above.

The BSi’s, (Regulatory Systems Co-ordinator, Compliance and Risk) would not acknowledge the response I had received from Glass Systems Ltd, that I had forwarded to the BSi.



Subsequently, I contacted the BSi and asked the following questions:-

___________________________________________________

1. If a member of the public contacts the BSI in regards to a complaint concerning a company that holds a BSI certificate, how long does it take for the BSI to make contact with the complainant?

2. Which BSI department handles the complaint and what is their contact details?

3. Does the BSI conduct site visits free of charge to visually inspect the quality/standard of a product in question?
A company (in this instance, Glass Systems Ltd.) produced a product, double glazed units of glass which have distortions (mist like) and another contains a foreign substance (mould like) enclosed within the units. (Glass Systems Ltd viewed the flawed units on 6 January 2012. The double glazed units were less than 12 months old.)

4. What official investigations are conducted by the BSI, following the company (Glass System Ltd. BSI registered), not changing the double glazed units free of charge.

___________________________________________________

The BSi’s Regulatory Systems Co-ordinator ignored the questions.


In conclusions, Glass Systems have produced double glazing units, that have been inspected and dispatched. Some of my glazing units have been found to have distortions (mist like) and another contains a foreign substance (mould like).

All of my glazing units have passed Glass Systems’ inspection process and are displaying the BSi’s kite mark, which I believed meant, quality and a high standard of a product.




more details »


28049Warranty Works [Wales]
Total claims:5
Andrew Greenough »02/01/201315/01/20130

Policy does NOT cover: MOT failure


The Insurer shall not be liable for any claims arising thereby or indirectly caused or contributed by or in consequence of a loss; No liability will be accepted for any consequential loss or damage to parts not covered by this policy, where consequential loss is caused by a covered part. No liability will be accepted for consequential loss of any kind.


Wheel Bearing and Coil spring failure will be covered on vehicles up to 6 years old or 70,000 miles - whichever comes first.


Additional Cover:
Catalytic converter - ONLY available If your vehicle is under 5 years of age at time of purchase.
EGR valve - ONLY available If your vehicle is under 5 years of age at time of purchase.
DPF - ONLY available If your vehicle is under 5 years of age at time of purchase.


• In-car entertainment systems. (Please note that these items are covered up to ONLY 25% including VAT, of your claim limit on original manufacturer's equipment up to a maximum of £500).


• Air conditioning and climate control systems. (Please note that these items will be covered up to a maximum of ONLY 40% including VAT of your claim limit up to a maximum of £800).


• SAT NAV Equipment. (Please note that this item will be covered up to a maximum of ONLY 25% including VAT, of your claim limit up to a maximum of £500).


Gradual deterioration of performance of a component in line with the age and mileage of the vehicle will be classed as "wear and tear" and excluded from the policy as well as Blocked, porous or seized components - including but not exclusively, worn or split hoses or pipes, brake callipers and Cylinder block liners for vehicles over 3000 cc.


No liability will be accepted for damage caused by:
• Corrosion;
• Any foreign matter getting into or onto a part;
• Over-heating or freezing;.
• External oil leaks are specifically excluded


In the event of a claim the Insurer reserves the right to call for a contribution from the Insured for Betterment should the repaired vehicle ultimately be in a better condition or have a better value than it enjoyed immediately prior to the occurrence of the claim.


The Insurer or the Administrators reserve the right to amend the policy details from each renewal year. Policy excludes any liability for any consequential loss of whatsoever nature.


If you have bought a policy and want/need to cancel, best to email your: full name, registration number and a brief message outlining to cancel the policy to: help@warrantyworks.co.uk


Fact Finder Team


 


more details »


28076Warranty Works [Wales]
Total claims:5
Warranty Works »02/01/201317/01/20130
Policy does NOT cover: MOT failure

The Insurer shall not be liable for any claims arising thereby or indirectly caused or contributed by or in consequence of a loss; No liability will be accepted for any consequential loss or damage to parts not covered by this policy, where consequential loss is caused by a covered part. No liability will be accepted for consequential loss of any kind.

Wheel Bearing and Coil spring failure will be covered on vehicles up to 6 years old or 70,000 miles - whichever comes first.

Additional Cover:
Catalytic converter – ONLY available If your vehicle is under 5 years of age at time of purchase.
EGR valve – ONLY available If your vehicle is under 5 years of age at time of purchase.
DPF – ONLY available If your vehicle is under 5 years of age at time of purchase.

• In-car entertainment systems. (Please note that these items are covered up to ONLY 25% including VAT, of your claim limit on original manufacturer’s equipment up to a maximum of £500).

• Air conditioning and climate control systems. (Please note that these items will be covered up to a maximum of ONLY 40% including VAT of your claim limit up to a maximum of £800).

• SAT NAV Equipment. (Please note that this item will be covered up to a maximum of ONLY 25% including VAT, of your claim limit up to a maximum of £500).

Gradual deterioration of performance of a component in line with the age and mileage of the vehicle will be classed as “wear and tear” and excluded from the policy as well as Blocked, porous or seized components – including but not exclusively, worn or split hoses or pipes, brake callipers and Cylinder block liners for vehicles over 3000 cc.

No liability will be accepted for damage caused by:
• Corrosion;
• Any foreign matter getting into or onto a part;
• Over-heating or freezing;.
• External oil leaks are specifically excluded

In the event of a claim the Insurer reserves the right to call for a contribution from the Insured for Betterment should the repaired vehicle ultimately be in a better condition or have a better value than it enjoyed immediately prior to the occurrence of the claim.

The Insurer or the Administrators reserve the right to amend the policy details from each renewal year. Policy excludes any liability for any consequential loss of whatsoever nature.

If you have bought a policy and want/need to cancel, best to email your: full name, registration number and a brief message outlining to cancel the policy to: help@warrantyworks.co.uk

Fact Finder Team

more details »


28253Warranty Works [Wales]
Total claims:5
Keep your money! »01/02/1303/02/20130
After reading the policy book and speaking to the staff from Warranty Works I cancelled my policy as the policy leaves the door open for them to not pay out.... you pay for what you get.. a dud warranty! I spoke to a lady who was very unsure/confused what was covered and what wasn't covered. (If a person who works for a company who doesn't have the information/answers.. alarm bells should be ringing to you)

Google search "Andrew Greenough Warranty Works" he's the MD, very slow in replying to my calls and emails...

Policy does NOT cover: MOT failure

The Insurer shall not be liable for any claims arising thereby or indirectly caused or contributed by or in consequence of a loss; No liability will be accepted for any consequential loss or damage to parts not covered by this policy, where consequential loss is caused by a covered part. No liability will be accepted for consequential loss of any kind.

Wheel Bearing and Coil spring failure will be covered on vehicles up to 6 years old or 70,000 miles - whichever comes first.

Additional Cover:
Catalytic converter - ONLY available If your vehicle is under 5 years of age at time of purchase.
EGR valve - ONLY available If your vehicle is under 5 years of age at time of purchase.
DPF - ONLY available If your vehicle is under 5 years of age at time of purchase.

• In-car entertainment systems. (Please note that these items are covered up to ONLY 25% including VAT, of your claim limit on original manufacturer's equipment up to a maximum of £500).

• Air conditioning and climate control systems. (Please note that these items will be covered up to a maximum of ONLY 40% including VAT of your claim limit up to a maximum of £800).

• SAT NAV Equipment. (Please note that this item will be covered up to a maximum of ONLY 25% including VAT, of your claim limit up to a maximum of £500).

Gradual deterioration of performance of a component in line with the age and mileage of the vehicle will be classed as "wear and tear" and excluded from the policy as well as Blocked, porous or seized components - including but not exclusively, worn or split hoses or pipes, brake callipers and Cylinder block liners for vehicles over 3000 cc.

No liability will be accepted for damage caused by:
• Corrosion;
• Any foreign matter getting into or onto a part;
• Over-heating or freezing;.
• External oil leaks are specifically excluded

In the event of a claim the Insurer reserves the right to call for a contribution from the Insured for Betterment should the repaired vehicle ultimately be in a better condition or have a better value than it enjoyed immediately prior to the occurrence of the claim.

The Insurer or the Administrators reserve the right to amend the policy details from each renewal year. Policy excludes any liability for any consequential loss of whatsoever nature.

more details »


28255Warranty Works [Wales]
Total claims:5
Keep your money its a con! »01/02/1303/02/20130
Not worth paying for this policy as its so easy for them to not pay you as you'll find out by reading the policy book (below)


Policy does NOT cover: MOT failure

The Insurer shall not be liable for any claims arising thereby or indirectly caused or contributed by or in consequence of a loss; No liability will be accepted for any consequential loss or damage to parts not covered by this policy, where consequential loss is caused by a covered part. No liability will be accepted for consequential loss of any kind.

Wheel Bearing and Coil spring failure will be covered on vehicles up to 6 years old or 70,000 miles - whichever comes first.

Additional Cover:
Catalytic converter - ONLY available If your vehicle is under 5 years of age at time of purchase.
EGR valve - ONLY available If your vehicle is under 5 years of age at time of purchase.
DPF - ONLY available If your vehicle is under 5 years of age at time of purchase.

� In-car entertainment systems. (Please note that these items are covered up to ONLY 25% including VAT, of your claim limit on original manufacturer's equipment up to a maximum of £500).

� Air conditioning and climate control systems. (Please note that these items will be covered up to a maximum of ONLY 40% including VAT of your claim limit up to a maximum of £800).

� SAT NAV Equipment. (Please note that this item will be covered up to a maximum of ONLY 25% including VAT, of your claim limit up to a maximum of £500).

Gradual deterioration of performance of a component in line with the age and mileage of the vehicle will be classed as "wear and tear" and excluded from the policy as well as Blocked, porous or seized components - including but not exclusively, worn or split hoses or pipes, brake callipers and Cylinder block liners for vehicles over 3000 cc.

No liability will be accepted for damage caused by:
� Corrosion;
� Any foreign matter getting into or onto a part;
� Over-heating or freezing;.
� External oil leaks are specifically excluded

In the event of a claim the Insurer reserves the right to call for a contribution from the Insured for Betterment should the repaired vehicle ultimately be in a better condition or have a better value than it enjoyed immediately prior to the occurrence of the claim.

The Insurer or the Administrators reserve the right to amend the policy details from each renewal year. Policy excludes any liability for any consequential loss of whatsoever nature.

more details »



1   2   »»   »»»











Privacy Policy | Terms & Conditions | Contact Us