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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
1697GKR Karate [Nationwide]
Total claims:2
My Life »200406/04/20091

GKR Karate is nothing but a pyramid scheme. It encourages people to give up their jobs to go knocking on doors to recruit new members.


The Karate is sports based and very watered down but they sell it as teaching you self defence.


I know several people who have lost theis marriages because of these people. They get you to do more and more promising you the earth but the truth is the only people who earn are those few at the top. I lost my house because of these people.


They lurk outside job centres to recruit people to go door knocking. Please don't get fooled by these con artists.


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3572GKR Karate [Nationwide]
Total claims:2
no receipt, refusal of returning registration fee »june 0902/07/20091

AFTER RESEARCHING THIS COMPANY ON THE INTERNET I REALISE I HAVE BEEN RIPPED OFF. I HAVE BEEN A VICTIM OF THERE COLD CALLING. I WAS SOLD A CUT PRICE REGISTRATION FEE OF 24.50 FOR 4 MONTHS FOR MY TWO CHILDREN TO GO TO THESE SO CALLED KARATE LESSONS. WAS NOT GIVEN A RECIPT OR A COOLING OFF PERIOD. MY CHILDREN HAD ONE LESSON AND PAID ANOTHER 10.00 FOR THIS. THEY WERE TAUGHT BY TWO PEOPLE, ONE A GIRL OF ABOUT 15 YRS AND ANOTHER MALE WHO WAS ACTUALLY A MEMBER OF THE CLASS AND WAS STANDING IN FOR THE TEACHER.


I WAS NOT REALLY HAPPY WITH THIS AND TRIED TO GET THE REG FEE BACK, WHICH AFTER CHECKING MY BANK ACCOUNT WAS 49.00 AND NOT 24.50, I WAS CONVIENTLY NOT TOLD IT WAS FOR EACH CHILD, THAT EXPLAINS NO RECEIPT. I PHONED THE NUMBER ON THE CARD I WAS GIVEN AND WAS TOLD THE NUMBER WAS ONLY A MESSENGING SERVICE AND COULD NOT DEAL WITH IT. SO NO NUMBER TO THIS ORGANISATION WHO HAPPILY WALK INTO PEOPLES HOMES AND GAIN YOUR TRUST THEN ABUSE IT. I HAVE BEEN TAUGHT  ALESSON IF NOTHING ELSE. NEVER TRUST ANYONE AT ANYTIME EVER. IF YOU DO THEY WILL RIP YOU OFF...


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1709SBR Sports [Windsor, Berkshire]
Total claims:2
Paid for undelivered Goods »17 March to date07/04/20091

Purchase sports goods from SBR Sports online and have been told different delivery dates ever since, end every time the delivery date is just extended by another week, while the customer services people insist that it will get delivered.


Complained by phone, and sent 4 emails that have as of yet not been answered, so it feels like I've been robbed blind and they're just beating around the bush.


Never when I phoned could I get a hold of any managers, until one of the shops in London told me how to reach the head office in which case I got a hold of one manager who promised that it would be sorted by tomorrow (8 April). Apparently the package was 'left off the deliver list' for the van.


Both ladies I had spoken to during the course of the day had promised me to get back to me by the end of the day, and none of them seems to have done anything.


Upon further investigation, I found at least 2 forums with a whole lot of disgruntled customers and complaints that seem absolutely ridiculous.


As far as customer services go, SBR Sports seem to have no importance placed on the people that trust them with their money for goods, and something needs to be done.


 


 


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19208Sports Direct [Derbyshire]
Total claims:10
Unfulfilled promise and I want a refund »11/05/201113/05/20111
I have a complaint regarding SportsDirect's awful internet shop and consequential lack of customer service. And it seems I am not the first either. No wonder they have no phone number, address OR actual information regarding complaints although their website falsely offers a chance to find it. I assume after so many complaints they have had to remove this from the website.

Today was the third time I have written to them via email with ZERO response. It is now day 4 after I placed my order with 24hr delivery and nothing. I had to call DHL to find out exactly when my parcel would arrive - apparently not such an urgent service after all - and they have advised me that as I was not able to receive the package (which might I add was attempted to be delivered at 9PM to my OFFICE) it is now sitting pretty in the Redhill depot.

Fabulous.

SEEING AS I SHALL NOT BE HERE OVER THE WEEKEND WE HAVE A PROBLEM. If I had ordered the package to my home address this would be fine except seeing as I booked and paid for 24 hour delivery one would assume that one should request the item to be delivered to the office as one would be in the office the next day when one ordered the item on Tuesday and asked for 24 hour delivery.... right?

I expect a full refund of my £5.99 shipping charges, a reply to my email from a human and if possible a pair of trainers.

I will not be using their online or retail outlet shops again. Neither should you, they cannot be trusted and will rip you off


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27290Sports Direct [Derbyshire]
Total claims:10
Reusable bag scam »27 October 201207/11/20121
I am writing regarding the deceitful practices of Sports Direct when it comes to the age-old carrier bag issue.

I visited the North Street, Brighton, branch of Sports Direct with my wife on Sat 27th October and fell victim for a "second time" to what I can only call a scam on the company's part.
As I took my purchases to the counter, the member of staff said "Do you want a bag?" and it is this question that I want to complain about. All she said was "do you want a bag?" to which I replied, "yes please". Only to discover that without another word, she had scanned the reusable bag and charged me 59p for the privilege.

I told this to my wife, who was elsewhere in the shop, and she was angered by this, not least because the exact same thing had happened in this exact store 2-3 months ago, and she demanded her money back there and then.
On this occasion she demanded to speak to the manager of the store, who defended his staff...until my wife told him to actually watch his staff in action. As she stood there, this same member of staff at the counter did the same trick on 4 customers, and the manager turned and saw this happening. At this point, suitably embarrassed, he asked for her to be replaced on the till and wait for him out the back.
As this happened before, with a different member of staff, I hardly think this is an isolated incident.

Their staff are asking "do you want a bag?" when they should be asking if the customer wants a "free bag" or a "reusable bag for 59p".
The manager said that the staff should be saying "do you want a bag for life?" yet, still no reference to the charge, which is not small at 59p anyway!! Think how many customers have not noticed the 59p charge on their receipt, or not had the confidence to go and complain - their company is making a fortune out of this cowboy practice.
The manager then said that he doesn't watch his staff at the tills to make sure they say the right thing, to which my wife replied "well maybe you should!"

How can they possibly justify this activity of asking customers if they want "a bag" and then charging them 59p without even telling them? Their employees are presumably told that they have reusable bag sales targets to hit......otherwise how can they possibly explain this?

I emailed customer services on 28th October and 6 working days later, I still await a reply.

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2317KVOOT.COM [Newcastle]
Total claims:7
rufund and inconvienience. »26/03/0906/05/20091

I ordered a muddyfox mountain bike from kvoot.com, it was priced at £170 and was to be delivered in 2-4 working days.  The money came out of my account instantly but i have still not recieved the bike a month later.... i was counting on that bike being delivered in time for a cycling weekend break which i had to cancel. When i emailed the company i was ignored for sometime until i got a reply that basically fobbed me off, and there is convieniently no contact number! 


Click Here to read Small Claims Reply »»

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11620Colorado Sports Autographs [Colorado Springs, CO]
Total claims:1
Paid for item and never received it »Oct. 19, 200813/03/20101


I bought a Signed Steve Yzerman Jersey lot for 59.88 USD on Oct.19, 2008. I had many dealings with this seller before and I knew approximately when the other arrived and when that date passed I email the seller, but I got no response. I let a couple more days pass and then I email the seller again and again no response. I tried a third time to contact the seller and when I did not get a response I opened a dispute claim with ebay so that it was known that i never received the item that I paid for. Once the dispute was opened I tried six more times to get ahold of the seller, but the Colorado Sports Autographs did not respond to any of these emails either. Eventually on Jan 6, 2009 I closed the dispute and received an email from ebay/Paypal that they will forward this claim to the safety an dtrust division and that they will put some kind of sanction on the seller. But unfortunately they said due to privacy issues they could not tell me what these would be. Again I tried to contact the seller hoping that we could work this out. But the seller changed his email and I started getting my emails back saying that they were undeliverable. I attempted three more emails thinking that there could be a mistake, but they all came back to me undeliverable. I sent a letter via the USPS, asking the seller for either the item that I paid for or a refund, to which I included my address, phone number nad my email address and again no response. Recently I sent emails to his old email address, sakicrules19@comcast.net and they did not come back, so I am assuming that the seller once again activated his same email address. Again I sent three emails asking for the item that I paid for or a refund, but I received no response.




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5420711 golf online [Bo ? gong mao]
Total claims:4
fakes »11.08.200910/10/20091

We ordered a set of golf clubs for my son's 21st birthday.A set of 'ping' irons, a putter and a driver.They arrived and were not the correct ones.Numerous emails sent to the company no reply.We have just had them checked at a golf club and they are fakes.DO NOT USE THIS COMPANY.


As a credit card was used we will try to claim a refund.


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10556nfljerseysbz.com/spincity
Total claims:2
none »August 23, 200916/01/20101





I ordered 23 nfl jerseys from this company & customs confiscated them because they were not authentic jerseys. Their website claims they will give refund or make good on the purchase. It has been over 4 months now, & they have not given me a refund. They keep acting like they don't understand. I have given them all the correspondence needed for them to make good on this & they still refuse to give me a refund. I have been in contact with customs & they have told me I was not receiving the jerseys. The company still acts like they don't understand that. I am not even asking them for the $60.00 it cost me to send the money western union.









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27097Nantong Bodyx Sporting Fitness Goods [JIANGSU]
Total claims:1
Goods Not Received »21/10/201221/10/20121

This issue relates to a current business transaction I have ongoing with Nantong Bodyx Sporting Fitness and specifically the person I have been dealing with, Tina Liu. I have made several email complaints to the company management (Xu) also but have received absolutely no acknowledgement of my complaint or assistance whatsoever. After initial discussions with Tina about working with her company, I was happy to proceed as Tina promoted your company as being very professional and will meet my every need. I am only a small company in Australia and just starting out trying to grow and develop a good business relationship with suppliers in China. I have previously had some problems with other suppliers so felt very reassured when I found this company. After some negotiation with Tina, I placed a USD $17,390 order with her company on July 18th and was advised by Tina that production time to shipping would be 50 days but she would try to make it faster, this was quite acceptable and reasonable to me. She initially gave me a proposed shipping date of �around 15th September�. First problem: AFTER having agreed to the sales contract and paying a USD $5,000 deposit, Tina emailed stating - The particular dumbbells I had ordered should be made with contoured handle and not the straight handle as I had requested because the straight handle are not very strong and can break with the heavier weights. BEFORE even agreeing to the contract and paying the deposit, I specifically asked Tina are the straight handles strong, will the break etc., because my customer had wanted me to establish this before he made a purchase from me, Tina had advised me the were strong enough and there had been no problem with other customers, then she tells me they might break! also in the same email, she advises that several of the heavier kettlebells I had ordered and paid for were no longer available! how can you agree to a contract, pay a deposit and then make all these changes afterwards? I then had to pass this information on to my biggest customer much to his dissatisfaction, it made me look very bad and this company very unprofessional. The following is copies of emails sent from this time until now and clearly explains just how much I have been stuffed around by this supplier. On the 14th September I sent - ----- Original Message ----- From:  To: Tina Sent: Friday, September 14, 2012 8:05 AM Hi Tina I hope you are well. Is everything still on schedule? Regards, Danny From Tina - On Sep 14, 2012 2:04 PM, "Tina" wrote: Hi Danny: Everything goes very well,but we will need a few more days to finish the dumbbell. Thanks&Regards Tina After no further update, I sent the following. ----- Original Message ----- From: To: Tina Sent: Wednesday, September 19, 2012 1:04 PM Tina, Any update please, I need to know a date as I have been telling my customers shipment would be around the 15th Sept and they are still asking. Regards, Danny On Sep 20, 2012 9:17 AM, "Tina" wrote: Hi Danny: I'm really sorry for such late reply,just being ill for days. Our forwarder is checking the shipping date for us,as confirm ,we can load container. It wont be later than next week. Thanks&Regards Tina ----- Original Message ----- From: Discount Weights & Fitness To: Tina Sent: Thursday, September 20, 2012 10:27 AM Subject: Re: Hi Tina, Yes Fremantle Port (AUFRE) in Western Australia. Company nd would you like me to make payment now of final balance? Regards, Danny From: tina Sent: Thursday, September 20, 2012 10:32 AM To: Subject: Re: Hi Danny: For the final payment ,as we will load the container next week,so you can arrange the payment next week,and I will show you some pictures of your goods,we think it is better you arrange the payment after checking the pictures. Thanks&Regards Tina ----- Original Message ----- From:  To: Tina Sent: Friday, September 28, 2012 10:31 AM Hi Tina, Do you have a B/L for me please? Regards, Danny From: Tina Sent: Friday, September 28, 2012 1:38 PM To:  Subject: Re: Hi Danny: We have not gotten the BL,ASAP we get we will send to you. Thanks&Regards Tina Friday 28th September I sent: Does that mean the goods have still not been shipped? NO REPLY! ----- Original Message ----- From:  To: titan@titanfit.com.cn Sent: Tuesday, October 02, 2012 11:05 AM Hello Is this the same company as Nantong Bodyx please? if so, you you please tell me contact details for your company�s management. Thanks very much, Danny  2nd October I sent: Hello Tina, Can you please provide details of your company manager. Thankyou, DannyNO REPLY! ----- Original Message ----- From:  To: Tina Sent: Wednesday, October 03, 2012 6:55 PM Tina, Please advise me of what is happening with my order. Danny On Oct 4, 2012 2:31 PM, "Tina" wrote: Hi Danny: We are now in our National Holiday,so the forwarder are in their holiday till 8th of October,so we will get the BL after the holiday. If it is ok for you would you pls arrange the final payment. Thanks&Regards Tina 4th October, I sent: So please confirm Tina has the order actually been shipped? 9th October, Tina Replied: Hi Danny: The container did not catch up the ship,the ship was too full,they put some containers off the ship. So we have to take the ship of 15th Oct. Really sorry for this news. Thanks&Regards Tina 12th October, I sent Tina, Balance payment completed. Regards, Danny NO REPLY! 16th October I sent Tina, Have you received my balance payment made on 12th Oct? has my order been shipped yet? Regards, Danny NO REPLY! I included these dates in a complaint to the company manager, Xu and included the following. It has now been 12 weeks since paying my deposit and I have not received my order, I don�t even think it has been shipped so it will be another several weeks. You must agree this is totally unacceptable and extremely unprofessional. I have now lost customers as a result of the unreliability and constant changes in arrival dates. Tina should not have agreed to this contract or claimed she would be happy to help my business grow if there was a likelihood the transaction would end up like this. This is very bad for my business, I have let many customers down and still cannot get any information on my order. This experience has totally soured my opinion of Nantong Bodyx and I need to resolve these issues as soon as possible. I have also now lodged a formal complaint with Alibaba against Nantong Bodyx. I really hope you can understand my frustration and please if you are not able to assist personally then can you direct my complaint to the relevant person or department. Your earliest reply would be appreciated. Regards, From: tina Sent: Wednesday, October 17, 2012 11:38 AM To:  Subject: Re: Hi Danny: Yes,confirm again,the order has been shipped. Thanks&Regards Tina Tina, THIS WAS YET ANOTHER STRAIGHT OUT LIE! October 17, 2012 I sent This is the first advice of order being shipped, it�s not again! can you please send the B/L asap and advise me what date it was shipped. Thankyou, Danny ----- Original Message ----- From:  To: Xu Sent: Thursday, October 18, 2012 2:33 PM Hello Xu, Is there any response to my email, any acknowledgement of my problems please? Does my complaint need to be directed to more senior management? if so can I please have contact details. Regards, Received October 18, 2012 Hi Danny: Tina have replyed email to you today? Thanks & Regards ! Xu BODYX FITNESS General Manager NANTONG BODYX SPORTING FITNESS Co.,Ltd ----- Original Message ----- From: Discount Weights & Fitness To: Xu ; tina Sent: Thursday, October 18, 2012 10:54 PM Subject: Re: Yes Xu, Tina did reply to me and now she is telling me straight lies. Hi Danny: Yes,confirm again,the order has been shipped. Thanks&Regards Tina This is the email I received yesterday, and now she has sent me an email today stating: Hi Danny: Really sorry for all these problem. Actually we find some quantity problem of the bumper weight plate. We took them them out and reproduce and confirm this time is quantity will be ok. This time we really will take the ship of 23th of this month. We are really sorry for such a huge delay.This is really unprofessional ,but we really want to keep our quantity. Thanks&Regards Tina Tina how can you possibly try to operate as a professional company when you are telling straight out lies to your customers. You told me yesterday, the order had been shipped and you knew this was not true. I have done everything expected as a customer and you have done nothing but stuff me around and deliberately cost me money in lost customers. I don�t know how you can operate like this, this is the most unprofessional service I have ever received from a Chinese supplier and is totally unacceptable. I have just told my customers, I can confirm the order was shipped on the 15th, now because of your lies I have to tell them there is another delay again, how can I do this. I need you to just refund my money as I cannot work with you any more, this is totally unacceptable. Xu, please tell me who is your senior management. I have no choice but to now lodge a formal complaint and claim with the China International Economic and Trade Arbitration Commission and also Ministry of Commerce People�s Republic of China to seek a full refund for moneys paid to Nantong Bodyx as I do not believe I will receive any products as agreed to and that I have been defrauded by a persons or persons claiming to have connections with said company. From: Xu Sent: Thursday, October 18, 2012 5:33 PM To:  Subject: Re: Received Friday, October 19, 2012 hI Danny: I have checked myself today,Tina have ordered 1*20ft,the load time is 23th Oct. Very sorry for what have happened. Thanks & Regards ! Xu BODYX FITNESS General Manager NANTONG BODYX SPORTING FITNESS Co.,Ltd


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477Cheltenham Racecourse [Cheltenham]
Total claims:1
Refund for Cancelled Racing »13 December 200822/12/20080

As annual members of Cheltenham Racecourse my wife and I pay an inclusive fee for all days of racing. We understand that when an occasional day is cancelled, we receive no refund on this payment.


For Saturday 13th December we paid an extra fee of £7.50 each for access to the main stand and adjoining bar and lounge. The racing was cancelled and the racecourse is now refusing to refund the £15 paid. They quote their "Terms and Conditions" indicating that no refund will be made. It is however clear that such terms of contract are legally uninforceable as it is without doubt an Unfair Term of Contract.


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1521Sports Warehouse on e bay [Total claims:1FLEECE RANGERS FOOTBALL BLANKET »25 TH MARCH 200925/03/20090

PAID FOR RANGERS FOOTBALL BLANKET FOR DISABLED SON ONSUN 15 MARCH FRO0MSPORTSWAREHOUSE 2 ON E BAY THEY ACCNOWLEDGED RECEIPT OF MONEY   NOW THEY SAY IT WAS SENT FIRST CLASS POST  20TH MARCH  I AM NOT HAPPY WITH THIS SITUATION AS I IN GOOD FAITH GAVE THIS CO MY BANK DETAILS I MAY HAVE TO NOW CANCEL MY BANK ACCOUNT ALL TOGETHER FIRST PURCHASE ON E BAY AND MY LAST MY SON IS VERY DISAPPOINTED PLEASE HELP THANK YOU MARY FORBES


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12035SBR Sports [Windsor, Berkshire]
Total claims:2
this site is dodgy - the goods never turn up!! »1/3/201013/04/20100
I ordered some cycle apparael from this website on the 1 march 2010 - I got a shipping order 31012474.On the 12 march i asked where the goods were - they told me in a reply that there was a delay and they would be sent in 6 days.On 26 march 2010 i again asked whatr the delay was - in their email replay they said it would be sent in next 10 working days.

Since then all my emails come back with the email address unknown




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1728Sports Direct [Derbyshire]
Total claims:10
Ignored »April08/04/20090

Ordered a rucksack from them, and it arrived some four days later. On inspection it was the wrong one (incorrect size). I emailed them, and continued to do so with no replies..! I've had to pay a carrier to return the item without ever knowing if I will ever recover my money. They force you to pay for any returns, and state you will not get this back, even when it's their fault. There is no communication whatsoever, and i would never use this company or recommend anyone else do so either.


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3430Sports Direct [Derbyshire]
Total claims:10
waste of my money and time. »16/06/0924/06/20090

i ordered two pairs of shoes and an upper and lower for cricket. i paid in full for all the 4 items but when they emailed me about the order dispatch, they only dispatched me 3 items. i contact customer service and they appologized and said, the item was out of stock and refunded for one item. on 16th of june i received the parcel. when i opened it, there were three ladies shirts and a pair of ladies trainer shoes and there were two bills, one for my order one for someone else. again i contacted customer service to compalint about this wrong dispatch, but till today i did not receive any response from them. i emailed them 4 times but still no reply. i missed my two cricket matches, because i had no clothing for cricket. the one i was using before was damaged. i play cricket for a club on saturday and sunday, and i missed these matches. playing each crcket match is very important for me. it matters my experience and repotation. i am a stubborn person, i can't borrow from someone else and the cricket club has ordered my kit but it will take time to arrive. now i am very depressed with sports direct's customer service. dont have enough money to buy from some where else as i spent my money on my party. now dont know what to do.


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4828Sports Direct [Derbyshire]
Total claims:10
faulty football boots »12-09-200912/09/20090

i bought a pair of nike 90 football boots for my son  from the GRANTHAM STORE, arrived home to find a stud was missing, i looked on the receipt for shop telephone number- wasnt there, so took them back two days later. staff member stated she had looked around in the stockroom and not found a stud so had spoken to manager who said as we had taken them home , she then just began to push them towards us, i asked to see the manager who i told ,under the sale of goods act an item/s are to be sold in a condition fit for their purpose and i objected to the inference that he had made with the 'as we had taken them from the shop'. he was extremely rude and said he wasnt prepared to do anything about them, i replied i would take this to trading standards, and was told to' do as i like' by the manager.


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15327Sports Direct [Derbyshire]
Total claims:10
cash refund »15/12/201016/12/20100

I purchased a coat for my 11 year old daughter yesterday and when i got it home it did not fit. We went back today to exchange it and there were no coats to fit her. I went and asked for a cash refund and the manager refused point blank saying only tokens were given out. There are no signs explaining no cash refunds for you to see. I explained that they had no coats to fit her and i needed to go and buy one from somewhere else and still she rudely refused. I cannot replace this £30 to go to another shop.
The shop now has my £30.00 and my daughter still has no coat.



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23164Sports Direct [Derbyshire]
Total claims:10
Biggest lying company - out to get your money! »9/1/201222/01/20120
Found a great deal for a pair of Brashers walking boots on the internet sold by Field and Trek (owned by Sports Direct)for £30. This was an amazing deal and I quickly snapped it up. The shoes arrived within 2 days but it was the wrong size (not sure if this was done deliberately as the day after I placed that order, this offer was re-priced at £55). Emailed customer services to get a Freepost address for an exchange and only got a reply after 6 working days. 6 days after I sent the shoes for the exchange of the correct sized shoes (UK7), I received an email telling me that I have been refunded for the shoes as the size requested was not available. I went to the website to check this out, low and behold, the exact model and colour of the shoes I had requested for the exchange was on sale for exactly the size I requested. So they have them on sale for £55 but not for my exchange because I only paid £30 for them.
Emailed Customer services with my complaint and the proof of the availability of the shoes from their website during the exchange period. The reply I got was, 'Sorry for the inconvenience caused but the item is not available. What a load of rubbish and lies. The exact same shoes with UK size 7 is still on sale on their website now !!
Definitely not an honest company, who resorts to unscrupulous practices to boost their earnings. I guess with so many people staying away from them, that's why they are losing money every year. Stay away from them. I'm not the first to be stung by them, so don't be the next. It's not worth the stress and hassle to deal with this company.

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20369Sports Direct [Derbyshire]
Total claims:10
kappa trainers »27/09/201129/07/20110
i orderd a pair of trainers they were deliverd in the wrong size and style ,i wrang to change them they came the next day and deliverd another pair right size wrong style .it apears they have put the wrong bar code on a full batch of shoes.i have sent them 7 emails and made 5 phone calls they allways say that they will call back but never do and they do not respond to any emails.i have tried to be patient but there lack of responce and lack of help to resolve this matter is totaly wrong for a company of there size .they have not sent a courier to collect the items i have had to take them to the post office which has took up my time over 3 hours plus the phone calls that has cost me £11.00 pounds as there customer service department is allways in a cue i have spent over 5 hours trying to get the matter resolved and got no where ther customer service person is called tanya and is a total waste of time she just fobs you off .i am disgusted with them and will never use or recomend them to anyone

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20392Sports Direct [Derbyshire]
Total claims:10
wnt exchange »22nd july31/07/20110
every month i go into sports direct and rig my kids out sumtimes i spend near on 200 pound a month for my boys and i av bin in the store today and they wnt exchange a pair of trainers i didnt want my money back i just wanted a bigger size i feel the staff were not helpful and all and i will not be goin in there again to kit me kids out i think the management skills were very poor today i know by law i can exchange without reciept but i got told its there policy not to exchange without reciept but this company as a lot of cash in the months from me not happy at all

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