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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
3554NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
Nationwide Autocentre »30/06/0901/07/20096

Hi all.

I'm currently in yet another dispute with Nationwide Autocentre. I'm happy in resolving it myself as I have done it so many times before. However, these problems have been going for over 5 years with several different cars and now I have simply had enough of them so I'm going to do everything I possibly can to advise people to stop using them.

Basically, I would like anyone who has also had a problem with Nationwide Autocentre to post their issue on this thread. I intend to use this as a source of information for the likes of Trading Standards, Health & Safety Executive, Watchdog and the Nationwide Partnering Manager at The AA.

I want this lousey company sorted out once and for all because I believe they are ripping people off and many of these people have no idea what's happening to them.

Anyway. Here's an email I sent recently to one of their Regional General Managers. It's a shocker:

************************************************** *****

Dear Jon,

Thank you for telephoning me earlier and apologies for being agitated on the phone, as I know you do not have all the facts yet about what has been happening, so I will happily update you. Firstly, please do not be put off by the length of this email. Once you have read it, I'm sure you'll agree, that given the detail of what has happened, it is very concise and very important that you are made aware.

I have been waiting for Andy Webb to contact me all week and have been telephoning the head office and have spoken with Donna and one or more of her colleagues on separate occasions, trying to find out why I have not been contacted.

Late last week Andy and myself agreed that an employee would inspect our vehicle to complete an assessment of what has happened. We also agreed that Andy would contact me early in the week so we could discuss a way forward once he had received his report from the employee who inspected the car.

The employee who inspected the car was also called Andy and advised me that the car should not be driven. He advised me that he was certain that the car had been "driven with some considerable force directly into a pavement at a slight angle". This has caused extensive damage to both front wheel rims which he explained would require replacement along with two new tyres.

Andy went on to explain that he was deeply concerned about the quality of the major service, MOT and 4 wheel tracking that had been carried out at the Maidstone branch. His verbal report to me was very detailed, but in brief he explained that the wheel balancing had not been carried out correctly, the coolant system had not been drained and refilled, the oil had an insufficient level in the engine, a rear wiper that had been charged at an additional cost had not been fitted to the car. You will find full and further details in Andy's report.

When I collected the car from the Maidstone branch after the major service, MOT and 4 wheel tracking I was shocked at what I discovered. My partner and I were handed an invoice for the works without an MOT certificate, emissions certificate or the service schedule. It took one lengthy discussion with Richard, branch manager, and two additional phone calls with him in order to obtain all of these documents over the subsequent 7 days.

My shock turned to disbelief when my partner, who owns the car in question, asked that I test drive the car as it felt completely different and even felt unsafe. It was clear that
something was significantly wrong with the car and an initial inspection of the car revealed
that several items had not been attended to as part of the said works.

I contacted Richard at the Maidstone branch and we agreed that the car be returned
immediately so that the original works could be carried out. These works were never done and it was only when Andy visited us to inspect the car that he took it to the Strood branch to carry out the works himself.

Once the car was returned from Strood, it was clear that although most of the remedial works
had been carried out, there was still something very wrong with the car that had been there
since it had been at the Maidstone branch. This is what prompted further discussions with
Andy Webb about what had happened with the two front wheels.

The question at the point is why did Andy Webb not only not contact me this week, but did not return any of my calls, even just to say that he was not going to pursue this any further.
This is when he knew full well that we had yet to agree a refund on the works that had not
been carried out, ie. coolant system. Andy provisionally said that he would offer a 50%
discount on our next service. You can probably imagine what my reaction was at this point.

This is where things become deeply troubled; over a year ago I was in discussion with Alan
Stenning who had to step in to resolve an issue I had with the Sturry branch who single
handidly managed to ruin my previous car by incorrectly rewiring it when they replaced the
clutch. The car would not start most of the time for circa 9 months. At first the car went
in to the Strood garage because although I then used to live in Margate, because the car
broke down in Margate, it went to the Sturry branch but subsequently went to Strood because I then worked in Chatham.

The Strood branch were given the opportunity to rectify the damage done to the wiring but
failed to fix it and refused to take any action. After that I had an electrical specialist
discover that the earthing cable had not been fitted correctly to the gear box and clutch
system. A mistake which the specialist described as "amatuer". He was so concerned that he even gave me further contact details and notes so that Nationwide could discuss the issue
with him.

I asked for Nationwide to cover the cost of the new battery that was fitted, time spent on
identifying the fault and the work by the specialist in isolating the problem and fixing it.
Nationwide refused several times over until I escalated the matter to Alan Stenning, who
having had opportunity to examine the facts, was clear in his mind that Nationwide had
delivered an appaling service.

I explained to Alan at the time that I believed he didn't know the half of it when I then
went on to explain how one time when I collected the same car from the Sturry branch after a service my girlfriend and I nearly lost control of the car and crashed because the underside
engine guard had not been replaced correctly by the garage. It fell onto the road and the
car swerved onto the verge.

At that point I was reimbursed by Alan and he gave me assurances that this sort of thing
would not happen again and that I should contact him directly next time I wanted to book my
car in at Nationwide, so that he could oversee the process personally.

Naturally I had many reservations about doing such a thing, until my partner Katie Nichols
asked that she wanted her car to have a major service, MOT and tracking, so I promised her
that Alan Stenning would take care of it. I tried telephoning him but his number was no
longer in operation. I believed at that time that he had left the company.

I have been made to look like a complete fool because of the assurance I passed on to my
partner from Alan. Over the past five years I have used Nationwide extensively and you will
see that I have spent a considerable amount of money for your service and every time I have
been delivered an appaling, rude, arrogant, inadequate service. Every branch I have used has
had problems which have required the intervention of senior management in order to resolve.
5 years later after more failed promises I find myself in an even worse position with
Nationwide than when I was told things would be improved at Branch level.

Given the extreme seriousness of these events I have been left with no choice but to report
Nationwide to the police for theft of money - the refund which has not been provided to my
partner Katie Nichols - and the criminal damage to the car which must have happened when I
returned the car to the Maidstone branch. I know that in whole this is a civil matter which
the police will not themselves investigate, but I will be discussing it with my solicitor in
order to ensure that legal action is taken.

In addition to this I will provide a full and comprehensive report to trading standards, the national and local press, internet motoring forums and do I everything I can to ensure that consumers do not use Nationwide at all.

I now ask for you to check my account of events with both Alan Stenning, Andy who has
inspected the car, the Sturry, Strood and Maidstone branch and Andy Webb, and then invite you to call me and offer a pragmatic solution to this entire mess which has left my partner with a car she can no longer drive. I will later request a written apology to Kate from the chief executive of Nationwide.

There is clearly a lot that you can do to try in someway to rectify this and there is much
that I hope I can explain in further detail about this to you that will help Nationwide in
preventing this sort of thing happening again. Thank you for your time. I look forward to
hearing from you.

My details are as follows:
Mob: XXXXX XXXXXX (available at any time)
Address: XXXXX XXXXXX XXXXXXX XXXXX XXXXXX
Kate's car: XXXX XXX
My previous car: XXXX XXX

Kindest regards
Tom Billingham

************************************************** *****


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13635NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
Rip off »11/09/201011/09/20101
I put my in for a service at AA nationwide in Coventry (Folshill Road) I had the car serviced and they replaced the front brake pads and the OSF tyre

They scrapped the 17 inch alloy wheel by bouncing the tyre lever of their leverless tyre remover on the spokes of the alloy wheel trashing it

They then put grease over it to hide and said that it was there already, but I know that to be false and they very same wheel just has just be rennovated and re-powder coated because I kerbed it and it was like new no damage at all








more details »


2132vauxhall pentagon [sheffield]
Total claims:1
vivaro van repair »9/4/200901/05/20091

I have got a vauxhall vivaro van which had a problem starting,so I took it down to my friends garage were he put it on his diognostics computer,he found out that it was an immoboliser fault but told me it needed to go to the dealer for repair and re-coding as they are the only ones that can do it.The van was then transported to vauxhall pentagon 23/3/2009 the day before I went on holiday.
When I returned from my holiday on 8/4/2009 I phoned my friend expecting the van to be repaired and waiting for me to pick it up,but he said to me that when he phoned vauxhall pentagon,parkway, sheffield to find out if it was ready, they told him that they didn’t know anything about the van,so then my friend went down to vauxhall pentagon and found the van in the same place were it had been dropped off and the keys still in it, so the van had obviously not been checked.When he returned to his garage he then phoned the manager and asked when the van would be ready,the manager said that it had been diognosed at a cost of £77.00 but they needed a further £234.00 for further investigation,this again was obviously all lies as my friend had just returned and seen with his own eyes that my van had not beed touched what so ever.

On the 9/4/2004 I telephoned vauxhall pentagon to see what the problem was and I was told by the manager the same as he had told my friend, that they had spent 3 hours on the diognostics at £77.00 but needed a further £234.00 for further investigation,Now I questioned him that my friend told him that it was the immoboliser and that it just needed repairing and re-coding so why should I have to pay £300.00+ for diognostics that had already been done,and he just told me a load of rubbish again.
After this I asked my friend if he would fetch the van with his recovery truck in which he agreed,and when the driver got down to pick the van up vauxhall pentagon would not release the van unless I paid the £77.00 diognostics for 3 hours that I don’t believe they did.

This is why now I need your help as I think that they vauxhall pentagon have just ripped me off of £77.00 and the extra cost of £40.00 for the recovery truck when they have not even touched the van

I hope you can help me or name and shame these rip off merchants

Kind Regards
Ian


more details »


25014Gigabyte Electronics [London]
Total claims:2
Hard drive repair rip-off »20/02/2012 - 11/05/201211/05/20121

20/02/12:


• Took my defective hard drive into gigabyte electronics and was served by a man named Chirag and agreed to a ‘level 1’ diagnostic, costing £35. I was told it would take a maximum of 3 days.


• The internal hardware of my hard drive was then removed from its outer casing The job invoice receipt I was given stated, “All diagnostics may take up to 72 hours.” I was told that once the diagnostic was complete I would receive a call and we would go from there regarding whether or not I would continue with a ‘level 2’ to fix my hard drive.


• Received a receipt for the job dated 20/02/12.


10/03/12:


• Having received no call for over 2 weeks I returned to the store and enquired if the diagnostic was complete. Once again I was served by Chirag who confirmed that the diagnostic had been completed and that it was a problem with the hard disk itself and that my hard drive needed a level 2. I asked why I was not contacted to which Chirag replied they had tried to contact me and had left multiple messages. At this point in time I was having problems with my mobile phone and accepted the excuse.


• I was then told about the level 2. I was told it would take 2 weeks, though there was a 40% chance that if it was a problem with the disk that the hard drive could not be fixed. I was assured that if I went anywhere else it would be more expensive and take twice as long. I asked that if that was the case could my data be retrieved. Chirag replied yes. I was told it would cost £95.


• I then told Chirag I would have to think about it as I didn’t have very much money at the time. He acquiesced and told me that the sooner they could get started the sooner it would be fixed.


20/03/12:


• I returned to gigabyte electronics having borrowed money from my parents and agreed to a level 2 paying £115 – Chirag had neglected to tell me the £95 did not include 20% VAT charge. I was told it would take 2 weeks, potentially a maximum of 3.


• Received a receipt for the job dated 20/03/12. I later realised that this receipt stated 'no refunds for this service' - a fact that had not been coneyed to me when the service was sold to me.


17/04/12:


• Called Gigabyte electronics at 16:52 to inquire if my hard drive had been fixed and, if not, why it had taken so long. Was put through to the Tottenham Court Road branch where once again I spoke to Chirag who, having identified my job via a ‘Problem Report No.’ from my original receipt (given on the 20/02/12), acknowledged it had taken quite a while and promised to get in contact with the ‘engineers’ and call me back on the following Monday (23/04/12) to inform me what was going on and how much longer it would take to fix my hard drive.


23/04/12:


• Received no call from Gigabyte electronics.


24/04/12:


• Called gigabyte electronics at 11:54, citing that I was having a hard drive repaired with them and was told no one at the Tottenham Court Road branch or the ‘engineers’ were not available. I was assured I would receive a call back in ‘a few minutes’ once someone became available. The employee seemed to be aware of my exact job though I had not provided him with a ‘Problem Report No.’


• Did not receive a call so at 15:20 I went in to the store on Tottenham Court Road to enquire as to what was going on.


• Chirag recognized me immediately and told me that a level 2 actually takes 2 – 8 weeks, so my job was only in week 5. He also added that level 1 diagnostics actually took up to 10 days. Having been told originally that a level 2 diagnostic would take a minimum of 2 and a maximum of 3 weeks and that the diagnostic would take only 3 days (as stated on the receipt) I queried as to why I had not been told it could take this long.


• Chirag told me that I did not understand and cited that I had taken 10 days to confirm the level 2 as an excuse, which I again queried as it had no bearing on the 5 weeks I subsequently had been waiting once the level 2 was commenced. I continued to ask why I had not been told originally that it could take up to 8 weeks. Again I was told it was my fault because I had waited 10 days to confirm the level 2 and that I did not understand.


• I then asked if he could contact the engineers to tell me exactly how long the job would take. I was then told that if the engineers, who were ‘not part of gigabyte electronics’ were pushed they would refuse to do the job.


• Again I asked why, and was told it was because they had multiple jobs on (which didn’t even answer my question). I then changed tact and asked if the whole process would take a maximum of 8 weeks (though I was originally told 2), surely by week 5 they had identified the problem to which Chirag replied ‘yes’.


• I then reasoned that if they had identified the problem with my hard drive that they could then give a definite answer as to how long it would take to be fixed, without pushing them. Chirag replied ‘no, that is not the company policy’. I then questioned why a company that repairs electronics had a policy that customers should not be told what was wrong with their item. At this Chirag began to raise his voice again telling me I did not understand the process. I then asked him to explain the process. He refused, told me again that I didn’t understand and walked off – probably on the assumption that I would leave. • I did not leave and having served several customers Chirag returned to me and I requested that my hard drive be sent back to me and that I should receive a refund on the grounds that I had been misinformed several times as to the length of time it would take to fix my hard drive and that the job had taken over a month and a half longer than originally stated. I needed the data on there and could not afford to wait longer for it.


• Chirag once again became animated, telling me to get off the retail floor and away from his other customers. I refused and repeated my request to which he flatly refused stating ‘it is not company policy to give refunds on this type of job’. I asked why and was again met with simply ‘company policy’. During this time he kept referring, on the job invoice, to irrelevant factors in an attempt to appease me including (again) citing that I had taken 10 days to confirm the level two and that I was frustrated so I did not understand, even though nothing had been explained to me.


• I then asked if I could speak to a manager or have the contact details of a manager. He replied that he was the manager. I asked if I could have the contact details of a member of staff senior to him. He refused.


• He then offered to recall my hard drive in a manner that suggested he was being wronged. I asked if I would receive a refund if it had to be recalled without being fixed to which he replied ‘no, we’re not giving you a refund.’


• I was then told that I would have to wait until 19/05/12 to find out whether or not my hard drive had been fixed. I asked if they could call me if it happened to be repaired sooner. Chirag again refused, slammed his file and said that service was not offered, though it had been promised on earlier dates, and I would have to phone up myself after the 8 weeks had elapsed.


• Having had to accept that I was not going to get a refund I had no choice but to let the job continue until the 19/05/12 (the end of the 8 weeks that I had not been informed about) if I was to have any chance of getting back my fixed hard drive or money, I left the store.


 


I have been without my hard drive now for over 2 months and because of this am unable to progress with Masters degree applications due my need to retrieve essay samples from the hard drive. I am reluctant to wait until the 19/05/12 to find out the outcome of the repair job and having experienced such disgusting service, apathy, rudeness and greediness I am worried that such people have access to the personal information on my hard drive.


 


11/05/12:


• At around 11.45 I received a phone call from Chirag informing me that after a level 2 my hard drive could not be fixed and that my data could not be recovered. He said I should try a level 3 costing £285 not including taxes to which I declined and asked that my hard drive be returned.


• Later in the afternoon I went and collected my hard drive.


• My hard drive was returned out of its covering with all its circuitry showing.


Other customers’ experiences of Gigabyte Electronics:


Having left gigabyte electronics on 24/04/12 I went on their website which gave no legitimate avenue for complaints and no contact details of any management staff. I then did some brief research to see if my case was unique. Unfortunately this was not the case and I found many online reviews of the company reporting unethical treatment of customers, many of the scenarios identical to my own. I have enclosed some examples below…


Horrible company. Unethical in their dealing with their customers. Avoid at all cost because if you do not it will cost you! They charge 30% restocking fee. In their terms and conditions they say they MAY charge a restocking fee implying that have the option to exercise some discretion. Will charge you 30% plus vat to ‘restock’ an item. Even if unopened and returned on the same day. Outrageous. Manager blames the government. The sooner this company ceases to trade, as they will, given the way they treat customers, the better!” “I was upset, shocked and disgusted by my experience in your Tottenham Court Road store at the weekend. I called in at around 3pm and your salesman was incredibly knowledgable and helpful, I was buying a router, he advice me to get at top end modle but this was too expensive so suggest a lower modle. I considered at the point shopping around but as he had been helpful, I though there was probably not much in the price and I would take it from your store – honest service, honest price right? Wrong! I bought the router for £79.99 and was later amazed the find the same product on sale in PC World for £29.00! PC World claim this was £20 off the original price. I returned to your store to try to return it, I was told I was wrong, there was no way it was the same modle. So I went back to PC World, took a photo of the product and brought it back to prove it. I was told that your price point is too high to be able to sell the routers at that price. Really? The high end modle I was first shown was £10 cheaper than I paid in PC World ANDindependent traders are selling them brand new on eBay for half the price I paid. Due the sickening difference in price, I thought out of courtesy you might offer me a refund and query this price with your wholesaler, but was told this wasn’t an option. I understand that under the sale of goods act I am not entitled to a refund if I change my mind but I would be interested to obtain Trading Standards/Citizen’s Advice Bureaux view on the situation just as the price is so massively unfair – it basically means you are trading in an unethical manner. I was offered a refund minus a re-stock, which I did consider taking as even with your charge, I could still have bought the item for less from PC World and saved money but to be honest, by this point I didn’t trust that you were honest enough to put the money back on my card – I refuse store credit for the same reason, I just don’t want to do business with you again.”


“AVOID! AVOID! AVOID! I was advised buy a sales assistant some accessories for my pc which simply didnt work! When returned with the receipt i was told no refunds. Terrible customer service and a no returns policy which is not mentioned when purchasing. After arguing my point i was offered a refund but with a cost of 30% of the total bill! Disgraceful. AVOID AVOIDAVOID!”


"Had my laptop 'repaired' at the shop, quoted £160 for a power socket change - extortionate, keep in mind other independent shops on the high st offered to do the same for less than half - and after two weeks i got it back. Worked for a day, then exactly the same problem as before, laptop still did not turn on. Took it back, waited a further two weeks for them to call me and tell me they couldnt fix it. Including the £35 diagnostic charge, i gave gigabyte £195 for them to tell me a month later they couldnt do anything with it. They offered me an £85 refund, and refused to admit they had mis-diagnosed the fault... trading standards anyone?"


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641NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
SUPPOSED CAR SERVICE AND MOT, AND EXHAUST REPLACEMENT »26/09/200814/01/20090

OTHER THAN NEEDING AN EXHAUST REPLACEMENT MOT AND SERVICE MY VEHICLE WAS FULLY DRIVEABLE AND IN FULL WORKING ORDER BEFORE I TOOK IT TO NATIONWIDE AUTO CENTRE.


BASICALY I TOOK MY CAR INTO NATIONWIDE AUTO CENTRE FOR AN MOT, SERVICE AND EXHAUST REPLACEMENT A FEW DAYS LATER I WAS CONTACTED BY THE MANAGER FROM AUTOCENTRE AND INFORMED THAT MY VEHICLE WAS READY FOR COLLECTION, I PROMPTLY COLLECTED  MY CAR AND NOTICED THAT THERE WAS NOISE EMANATING FROM THE VEHICLES EXHAUST, WHEN I ASKED THE  MANAGER AS TO WHAT THE NOISE WAS, THE MANAGER TOLD ME IT WAS  THE TURBO, AT WHICH POINT I INFORMED HIM THAT MY VEHICLE WAS NOT A TURBO MODEL . THEN I WAS TOLD THE NOISE WOULD REMAIN UNTIL THE NEW EXHAUST HAD CARBONED UP, I DROVE MY CAR FROM THERE AND NOTICED THAT WITHIN 5 MINUTES OF ME DRIVNG IT FROM OUTSIDE AUTO CENTRE TO MY HOUSE AROUND 5-7 MINUTES DRIVE MY CAR STALLED, A NUMBER OF TIMES WHICH I PUT DOWN TO THE HOME. I PUT THIS DOWN TO THE ENGINE BEING COLD, WHEN I GOT HOME AND WAS GOING THRU THE PAPER WORK, MOT CERTIFICATE AND RECEIPT I WAS SURPRISED TO SEE THAT MY VEHICLE AFTER SUPPOSEDLY BEING SERVICED HAD NOT EVEN BEEN TESTED.


THE NEXT DAY I DECIDED TO GO AND VISIT A FREIND IN CENTRAL LONDON AND DURING MY DRIVE THERE AND BACK HOME MY CAR WAS CONSTANTLY STALLING, WITH SOME DIFFICULTY I GOT MY CAR HOME, AT THIS POINT I WAS GETTING EXTREMELY FUSTRATED WITH THIS WHOLE SITUATION, THE FOLLOWING MONDAY I TOOK THE CAR DOWN TO AUTO CENTRE AND TOLD THEM ABOUT WHAT HAD BEEN GOING ON WITH THE CAR, THE MANAGER TOLD ME TO LEAVE THE CAR WITH THEM AND THEY WOULD LOOK AT IT, WHICH I DID, AND THEN I WENT BACK THE FOLLOWING DAY AND WAS INFORMED BY THE MANAGER THAT THEY HAD LOOKED THE CAR OVER AND COULD NOT FIGURE OUT WHAT WAS WRONG WITH THE VEHICLE AND WAS INFORMED THAT I WOULD NEED TO SPEND FURTHER MONEY ON THE VEHICLE IN ORDER TO ASCERTAIN WHAT THE PROBLEM WAS WITH THE CAR, TO WHICH I TOLD THE MANAGER THAT WHERE I HAD SPENT A CONSIDERABLE FUNDS TO HAVE A SERVICE MOT AND EXHAUST REPLACEMENT THEN SURELY MY VEHICLE SHOULD WORK AND DRIVE BETTER THAN IT HAD DONE BEFORE I HAD HANDED THE VEHICLE OVER TO THEM, TO WHICH THE MANAGERS REPLY WAS A FURTHER REITERATION OF HIS PREVIOUS REPLY.


ALTHOUGH I HAVE SPENT  FURTHER MONEY AND HAD IT SERVICED PROPERLY, NOW IN JANUARY 09 MY CAR IS STILL MAKING NOISE FROM THE EXHAUST.


HE BASICALLY FOBBED ME OFF, SINCE THIS TIME I HAVE HAD THE VEHICLE CHECKED BY ANOTHER VEHICLE MECHANICAL  AND WAS INFORMED THAT IN HIS PROFFESSIONAL OPINION ALTHOUGH THE EXHAUST HAS BEEN REPLACED, THE SPARK PLUGS WERE NOT CHANGED, THE OIL HAD NOT BEEN CHANGED AND LITTLE OR NO WORK HAD BEEN CARRIED OUT WITH REGARDS TO A SERVICE OF VEHICLE, SO IN EFFECT THE NATIONWIDE AUTO CENTRE HAVE BASICALLY RIPPED ME OFF FOR £887.48 PENCE. BASICALLY I AM DISGUSTED WITH THIS TREATMENT FROM A COMPANY LIKE NATIONWIDE AUTOCENTRE.


THE LITTLE MAN BEING RIPPED OFF BY GREASE MONKEYS NOTHING CHANGES, I THOUGHT THIS KIND OF PRACTICE HAD BEEN DONE AWAY WITH OBVIOUSLY NOT.


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830NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
£565 »07/02/200907/02/20090

OTHER THAN REQUIRING A SIMPLE CLUTCH REPLACEMENT MY CAR WAS IN ABSOLUTELY GOOD WORKING CONDITION AND PERFECTLY DRIVEABLE.


I GOT QUOTED A FREIGHTENING £600+.  IT TOOK ME TWO WEEKS TO GET MY CAR BACK. ONCE I PICKED IT UP, EVERYTHING POSSIBLE WAS WRONG. IT HARD INTERMITTENT STARTING PROBLEMS, IT WAS VERY NOISY AND MOST SIGNIFICANTLY ALL INSTRUMENTATION ON THE DASH BOARD WAS NOT WORKING. MY BATTERY HAD ALSO BEEN DAMAGED WHICH I HAD TO REPLACE IN ORDER TO GET IT MOVING AGAIN.


I COMPLAINED TO THE BRANCH MANAGER AND WAS ASKED TO RETURN THE CAR. I ALSO REQUESTED FOR A MAJOR SERVICE ALONG WITH THE INVESTIGATION ON THE DEFECT. I WAS CHARGED £504 WHICH ALSO INCLUDED COST OF REPLACING MY BRAKE CYLINDER.


TO MY UTTERMOST SURPRISE, THE DASH BOARD INSTRUMENTATION FAULT WAS NOT RECTIFIED. 


THE MOMENT I SENSED INCOMPETENCE WAS BEING TOLD ABOUT NOISE EMANATING FROM THE CAMBELT WHICH NEEDED TO BE REPLACED: I WAS IN UTTER SHOCK BECAUSE I REPLACED MY CAMBELT LAST YEAR AT ANOTHER NATIONWIDE BRANCH, SO IF PROPER INVESTIGATION AND SERVICE WA DONE ON THE CAR, THEY WOULD HAVE IDENTIFIED THAT THE CAMBELT HAD ALREADY BEEN REPLACED,  RATHER THAN GUESS WHAT THE FAULT WAS.


IN FACT MY CAR WAS IN A WORSE WORKING CONDITION THAN BEFORE THE INITIAL CLUTCH REPLACEMENT AND LESS ThAN 2HOURS AFTER A MAJOR SERVICE. ONCE I GOT HOME ON THE SAME DAY,  THE CAR FAILED TO START. I COMPLAINED AGAIN TO THE MANAGER AND WAS ASKED TO BRING THE CAR IN. I AM CONCERNED ABOUT TAKING MY CAR BACK THERE BECAUSE I KEEP GETTING RIPPED OFF, I SENSE GREAT INCOMPETENCE AND I CANT EVEN GET IT TO START.


I AM GUTTED THAT AFTER BEHAVING SPENT SO MUCH MONEY AND CONSITENTLY SERVICED AND REPAIRED MY CAR AT NATIONWIDE TO BE TREATED LIKE THIS.


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3327NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
OVERCHARGING FOR REPAIR WORK »Friday 12th June16/06/20090

 


DO NOT USE NATIONWIDE AUTOCENTRES - they have OVERCHARGED me! At Nationwide Autocentre, Shirley Retail Park, Solihull my bill totalled £283 for a radiator replacement on Friday 12th June 2009.This was for a job taking less than 1/2 hour on my Peugeot 206 1.1. I suspected that I had been overcharged so contacted Nationwide Autocentre, Olton Branch, to see what they would quote..I am now in receipt of a fax quoting £198 for the same job! So I have been overcharged more than 40% and completely ripped off!! DO NOT USE NATIONWIDE AUTOCENTRES


 


I have since made a complaint to their Customer Services Department in Olton, Solihull on 0121 707 5811. They have confirmed the overcharged and tried to attribute blame to themselves being given an overinflated price on the radiator part from one of their suppliers. I do not believe this as the part was in stock and fitted immediately! They are simply trying to cover up their overcharge rip-off inflated labour price.


 


As Nationwide Autocentre is "audited by the AA every 6 months to ensure costs are correct and quality is to high standards" ..they have a lot to loose. I will be writing to the Managing Director of Nationwide Autocentre, Duncan Wilkes, and also the Operations Director Bill Duffy to highlight this appauling service which I have received. Nationwide Autocentre is also a member of the trade association "Traders of the Retail Motor Industry Federation" and so I will be writing to them also to highlight Nationwide Autocentre's overcharging as this trade association is supposed to ensure certain standards are complied with, which Nationwide Autocentre has breached in my experience.


Under consumer law, for example the Supply of Goods and Services Act 1982 (and subsequent Acts) consumers have the right to complain if the service or repair work is not carried out with reasonable care and skill, in a reasonable time and for a reasonable PRICE.


 


Make sure you complain about your experience if you suspect that you have been treated unfairly.. I have written to the BBC..at The One Show, and also intend to write to Trading Standards, the Managing Director and Operations Director at Nationwide Autocentre, and the Traders of the Retail Motor Industry Federation.


 If you visit other websites such as www.ciao.co.uk and [www.dooyoo.co.uk] (link: http://www.dooyoo.co.uk) you will see other similar complaints about Nationwide Autocentre...get justice and complain now..let your voice be heard and for your complaint to count, to hopefully stop this scandalous over pricing happening to other members of the public.


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4906NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
Time and Money »15080817/09/20090

I brought my car in on the 15-08-08 to have some work done on my breaks and this was done and the service was indeed good, however after I got the car back I was getting an noise from the front drivers wheel?,  I reported this and made arrangements to pop it in when I was having the MOT in Decmeber as long as it didn't get any worse,? the MOT was done and was told that they couldn't find anything wrong and couldn't hear any noises at all?, so drove the car away and got half way down the road and started to hear the noise so called them to log the call again, I was feeling a little like it was me so I asked 2 different people to come in the car and listen to see if they could hear anything? "they heard the noise plan as day?" so when I took it back in I told them again that I had had two others in the car that had heard it so it wasn't me hearing things ha ha, again i was told that they had one of their guys to take it out on he road but still he heard no noises? but said that they had checked it over anyway, after 3 days of getting the car back and still hearing the noise from the front wheel I started to get the oil light staying on and the oil was fine? called them again,and was told I needed to book it in and not to drive it, (things don't last forever right?) so booked the car in, I was told the sensor switch's were faulty on the break pedal? your the experts?? told them about this noise problem from the first repair again and they said they couldn't do anything if they cann't hear it?, told them that its been doing it all the time so a little unsure why they can't hear it? told them that its still doing it now and happy to take someone out in it to show them?, was told they they are all busy at the moment and it was impossible right now. (Ok I understand)


Picked the car up again and was told again that they still couldn't find anything wrong? and no noise,? got the car back and the noise is still there but also seem to have another problem after this repair to do with the gear change? I'm now finding it hard to change gear so not happy and will again need to book it in, I called them again and booked it in again, after they looked at it I was told i needed a new gear box?? and its not cheap (whats going on?) so got dropped off by my girlfriend to pick my car up and guess what? they had lost my keys so I sat around waiting and waiting and waiting for about 30/40 minutes and they told me they close in half hour??and that they couldn't find my key? "is this a joke right?" so asked what happens now then I need my car? I was asked if I had a spare key that someone could bring down for me? I told them i hadn't and could they not get someone out to issue new keys buy getting the number from the lock?, they said but that would cost money? they wanted me to come back on Monday and it should turn up?  I told them i had no way to get home and that I needed a lift or a car and after allot of talking and realizing I still needed to get to work I got them to agree to borrow a car.


This took two days and was told my car key was given to a different customer and that they needed the car back asap but told them i was shpping so it had to wait ..It always seems to be a problem after I've had work done and the strange thing is that the car was working ok before it went in for the breaks and was always a releiable car and always passed its MOT?..this cost me allot of time and money.



KEEP AWAY FROM THIS PLACE VERY POOR SERVICE



Lee


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11819NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
Thermostat "repair" »May 200725/03/20100

This complaint is about the standard of competence shown by the staff of Nationwide Autocentres in Oldham, and about the total indifference of their staff, including their Chief Executive, Mr Duncan Wilkes, and the reluctance of the Automobile Association to champion the cause of a member (soon to be an ex-member) of 26 years standing. I have taken the bulk of the text from my first letter to Nationwide Autocentres.

I have three general complaints about this garage, the final one I shall get to being the most serious.

I had my car, a Rover 75, serviced at the Nationwide branch in Oldham, in 2007, together with an MOT test. On this occasion, I had an exhaust fitted. A few weeks later, I noticed the exhaust began to rattle against the bodywork of the car. I contacted the Nationwide, to be told that as they were particularly busy, I would have to wait until the following weekend before they could inspect it. However, the noise of the vibration became so loud that I feared either damaging the car or being stopped by the Police. I asked my father in law to take a look. He found that that the clamp which was supposed to secure the new pipe to the original part of the pipe, had been put in the wrong place, and consequently, the new pipe was relying purely on friction to stay in place. He corrected this fault, and I took the car back to Nationwide to verbally complain and also to ask them to inspect the pipe to ensure continuation of the warranty.

My car went to Nationwide for its MOT in July 2008, and they reported several problems to me, namely excessive corrosion on the brake pipes, excessive corrosion on the brake drums, and (already known to me) a snapped handbrake cable. They suggested replacement of the brake pipes and brake drums, and of course the brake cable. They told me that the brake cable was a dealer only part, which was only available as a pair, and would have to be ordered in, so work on the car could not commence at that point. This was fortunate, because considering their ineptitude over the exhaust pipe, my father in law suggested that he should take a look at the car first. He found a little bit of surface rust on one of the pipes, which he was able to remove with the gentle use of a wire brush and no corrosion whatever on the brake drums. Finally, he was able to obtain a pair of brake cables form his local motor factor off the shelf for the price of a single one quoted by Nationwide. At his suggestion, I took the car for an MOT test at a station which he knows to be firm but honest. They found no fault with the brake pipes or drums, and of course were happy with the new handbrake cables. However, they discovered a break in one of the coil springs on a rear wheel. This was about three inches from the end of the spring, and had this not been spotted could have caused a serious accident. I know this was genuine because I saw the original spring as it came off the car to be replaced. Considering how obvious this break was, I am amazed the MOT inspector at Nationwide did not see it.

The final point of complaint, and the most serious, concerns a repair carried out by Nationwide in 2007. The head gasket failed and I had to be towed in to Nationwide by the AA for the repair. They replaced the head gasket and as a precautionary measure, the water pump and the thermostat. A few weeks later, my car started to overheat, and so I was again towed to Nationwide by the AA. They inspected the car, and concluded that the thermostat that they had installed had failed. They replaced the thermostat. A few weeks later, the car overheated again, so I took it in to Nationwide. They told me that the problem was that the thermostat housing had not been tightened up by the mechanic who replaced the thermostat, allowing water to escape! They said they’d tighten it up, and after they were satisfied it was okay, I left. A few weeks later, it overheated again. I took it in to Nationwide, and I let them have it for the day. On my return, they told me that they had given it a thorough test, including a road test, and saw no evidence of a leak. A few weeks later, it overheated again. Again I took it into Nationwide. They examined it for about fifteen minutes, after which they said they could see no evidence of a leak, and sent me away. I decided there was no longer any point in troubling Nationwide with this problem, as it was clear that they had no intention to even try to rectify the fault, and half-believing that the fault lay somewhere within the car for which Nationwide could not be held in any way responsible, I decided that the easiest course of action would be to keep topping up the coolant when necessary.

Within reason, this course of action seemed to serve well, until just before New Year this year, the car started to run very poorly, eventually refusing to run at all. I called for an AA patrolman, who spent some time with the car, and came to the conclusion that one of the apparent faults appeared to be a failed thermostat. I left the car with my father in law. When he came to replace the faulty thermostat, he discovered the disgraceful way in which it had been fitted by the Nationwide mechanic. Firstly, he saw the water was leaking from the housing of the thermostat (he couldn’t understand how this had not been seen by Nationwide). Then when he came to remove the housing, he found that it was held on only by one bolt – the threads of the other bolts had been stripped. He also found that the gasket that should have been in place between the thermostat housing and the rest of the engine had not been installed, and instead of the gasket, the “seal” had been made using sealant from out of a tube. He also found excessive amounts of sealant within the engine. Now, I am not a mechanic, but if I were to be asked to change a thermostat in an engine, I would make sure that I had the correct gasket to hand and that it was correctly fitted. I would also make sure that all the bolts and nuts securing the housing were tightened to the recommended torque settings, and if by chance I were clumsy enough to strip the thread on any of the bolts, I would take all remedial steps to ensure that the seal I created was appropriately leakproof. He also suspects that this failure of the thermostat housing to provide a satisfactory seal has probably caused the head gasket to fail again, and may have led to damage in other parts of the engine.

I chose to use Nationwide for my car servicing on the strength of the AA recommendation, and I am absolutely appalled that the AA would tolerate such shoddy workmanship from any garage approved by them, and since my experience, I have discovered many other reports of substandard service and workmanship by customers of other branches of Nationwide Autocentres. I regret the fact that I allowed myself to be persuaded by this recommendation . I am now faced with the prospect of some very expensive repair work on my car which I cannot afford, which would have been totally avoided had the Nationwide mechanic done his job and replaced my thermostat properly, or had identified the leak when I returned the car to them. this matter.

I received a reply from Mr Chris Travis of Nationwide, who said, considering the length of time since the repair, that Nationwide could do nothing to help me in this instance, and that I should have made them aware of the problems within the guarantee period of 12 months (please note, despite Mr Travis's comment, my letter to him highlighted the fact that I had taken the car back on three occasions during the guarantee period only to be met with very unsatisfactory action). Dissatisfied with this, I wrote to Mr Duncan Wilkes, Chief Executive of Nationwide Autocentres, and emailed the Automobile Association. The AA replied to say that they were unable to take any kind of action against Nationwide (a company they recommend and supposedly audit at six-monthly intervals). Mr Wilkes wrote to me promising an investigation. After his investigation, Mr Wilkes concluded that there was nothing he was prepared to do to help, and came short of calling my father in law a liar, by claiming that the thermostat housing could not have stayed attached to the car if only by one bolt. My father in law's reply to me was that apart from the one bolt, the only thing keeping the housing in place was "the amount of s**t they'd put on it".

This is not the kind of service I would expect from any reputable company, and judging by the number of complaints made by other people about them, this standard of shoddy incompetence is par for the course. Also, they have cost the Automobile Association my future membership after 26 otherwise more than satisfactory service. In these recessional times, can the AA really afford to allow members to desert them in favour of other motoring organisations. I hope that if the AA announce redundancies because of a drop off in membership, that they remember this case.



Gary Thomas






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13490NATIONWIDE AUTO CENTRE [SOLIHULL]
Total claims:8
WERE THEY GOING TO RIP ME OFF? »13TH AUGUST 201029/08/20100

Before I start there seems to be a problem with this web site as I try to change the address of the company I am compaining about but it keeps reverting back to the one that is now displayed. The branch involved is NATIONWIDE AUTOCENTRE, 83 - 85 GUNNERSBURY LANE, ACTON, LONDON. I took my BMW 320 in following engine temp going high. They replace viscous fan coupling and expansion tank and sensors. When I got the car back there was excessive vibration, so I went back and told them it did not do that when I took it in. They told me to bring the car back the next day. They had the car the whole day and still did not know what was wrong, even after changing the only 2 week old spark plugs and two coil packs. They told me it was most probably the head gasket and would cost up to £1500 to repair and I should bring it back on monday. Sunday, I decided to have a look under the bonnet, it took me about 30 seconds to diagnose the fault and on monday £27 for the part and a further 20 mins to repair. It was a missing blade on the viscous fan, the very same fan they had removed and replaced to fit the coupling. I am not a mechanic, so I guess it would have been an even quicker job for them, so why did it take them a whole day of testing? I called the head office and was told the area manager will look in to it and get back to me the next day. I heard nothing. I then emailed the head office. I heard nothing. All I really want is for them to pay a BMW garage to check the car over following their work as I am very concerned that these mechanics at Nationwide Autocentre don't really know alot about mechanics, either that or they were planning to charge me £1500 for a new head gasket.


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1453AND Evans Halshaw Renault Edinburgh [Grangemouth/Edinburgh]
Total claims:1
Dodgy warranty and appalling service »from 1/2/09 to 13/3/0923/03/20090

 RENAULT LAGUNA DYNAMIQUE HN57 0SL


 I write to complain about the disastrous catalogue of errors which have occurred since purchasing the above vehicle in November last year.


 On 20th November last year, I gave up my Motability car and purchased a ‘nearly new' car from Arnold Clark in Grangemouth, Renault dealers, paying £9300 in cash. Although I live in East Lothian, I went to Grangemouth due to a most unfortunate experience with Arnold Clark in Seafield Road.


 The car I had chosen was a silver Renault Laguna Dynamique, the new style Laguna, with approximately 10,500 miles on the clock and with 2 years manufacturer's warranty still applicable. The car was originally registered in October 2007 and as such was just over a year old. Mr Chris Sheffield, the salesman, confirmed that the car would be serviced prior to my collection of the car on the Saturday 22nd November. As a disabled driver it was imperative that I had a reliable car. Despite correcting the spelling of my name etc, the registration documents had to be returned as they had incorrect details!


 I had only had the car 2 months when on Sunday 1st February I went for a drive down the coast near Dunbar. At that time my Father was seriously ill and had been in hospital since the 22nd December, and my Mother was in a nursing home However, just as I reached Skateraw harbour near Torness, I struggled to get the car into gear and ended up having to call the AA. I had to frantically call the hospital and nursing home to advise of my situation and was eventually towed from Torness to the nearest Renault dealer in Sighthill in Edinburgh. Imagine my surprise when I was advised that it appeared that the clutch had burnt out! I was given a hired car until the Renault dealer provided me with a courtesy car, however, although the hired car was ‘free', it still cost me almost £100 for the insurance.


 My Father's condition took a turn for the worse but I was meantime struggling to get any assistance regarding the situation with my own car as the Renault dealer kept informing me that they were ‘busy' !!  On Wednesday 4th February, I was told I could collect a courtesy car and left my Dad's bedside at the Royal Infirmary to collect the car. When I got there I spoke to a girl called Sara-Jane whose customer service skills left much to be desired and who seemed to think that she was doing me a great favour! I was told to inspect the courtesy car for damage but as it was totally covered in mud, it was impossible to see the colour, never mind the condition! Then I discovered that the petrol light was flashing! I went back inside and spoke to a young lad who flippantly advised me that even if the light is flashing I still have 20 miles left, but if I am that worried there is a petrol station across the road! Furthermore, Sara Jane filled out their insurance documents for me to drive the car and put down that the only driver was Mr Davis, even though I provided her with my drivers licence! Obviously I left very upset and angry, and sadly my Dad passed away later that night.


 It then became apparent that the repairs to my car were not covered under the warranty. Despite Arnold Clark in Grangemouth advising that the car would be serviced before I collected the car, I discovered that this was not done as the service records show that the car was in fact last serviced in August, 2 months before I purchased the car. I spoke Chris Sheffied who put me onto the service manager and he was insistent that he had checked the car and there had been no problems with the clutch. However, I have since been advised that in order to confirm that the clutch was in ok, he would have had to remove the gearbox and that had obviously not been done. The service manager suggested that I speak to Renault UK to see if they could help and I eventually dealt with Mr Paul Henry who tried to help as much as possible.


 After several days with no communication from anyone other than Paul Henry, the cost of the repairs was eventually estimated at over £1,700 as not only did the clutch need to be replaced, but also the fly wheel. Paul Henry called me to say that it was agreed that ‘as a gesture of goodwill', Renault UK would pay approximately 1/3, Renault to Go would pay about the same and my contribution would be £500. Rather a shock though considering that I purchased a nearly new car that was still under warranty and there was no way that the damage had been caused by me after less than 3000 miles. However, the next problem was that the parts were not available until the 20th March, about 6 weeks away.


 I was then in the process of trying to arrange a funeral and also get my son home from Australia and certainly did not need the additional stress this whole business was causing me. Through Renault UK it was agreed that on Monday 16th February I would be provided  with a more suitable size vehicle than the Renault Cleo which the depot in Sighthill provided,  which I would be able to keep until my car was ready. I was advised that the service manager at Sighthill would call to confirm the details, but needless to say he did not. I went into the depot on Saturday to confirm the arrangements and was advised, after another difficult conversation with Sara Jane, that the hire car would be available on Monday morning.


 On Monday I went into the depot to collect the car but apparently Enterprise car hire knew nothing about the arrangement. I was extremely distraught as I had still much to do for the funeral on the Thursday 19th February. After several calls with Paul Henry at Renault UK it was arranged that I go home and Avis would deliver a car to me that afternoon, and a Ford Mondeo was duly delivered. However the following afternoon, the Mondeo had to be for a Ford Focus from Enterprise. The Ford Mondeo cost me almost £50!


 I never heard another word from Renault UK or the dealers who had my car. However on Friday 13th March when I got home from work, I had a voicemail from ‘Jane' at 12.46pm advising that my car was at last ready for collection and my contribution was £526.48. The first surprise was that I was called at home because all communication had always been on my mobile number. I work 10 minutes away from the dealers in Sighthill but live 20 miles away so had to make a special journey on Saturday morning to collect my car. Further more, my contribution had been agreed at £500 - and I had to borrow this money as I did not have that kind of money just available.


 On Saturday I returned the hired car, which cost me £60 for the insurance. Once at the garage, I spoke to a young man to whom I gave him the £500 in cash and said I would need to put the balance on my debit card and that I was confused at the amount due as £500 had been agreed. After speaking to his manager he advised me that ‘the person who could amend the account' was not in but that a revised bill/receipt would be sent to me. He gave me my keys and I left, but I was not given a receipt for the £500 cash.


 Due to the financial mess this has put me in and also due to the complete lack of faith I have in my Renault Laguna, not to mention the appalling service I have received during this entire ordeal, I have decided to sell the car and go back onto Motability. I went to see a garage regarding the sale of my Renault and when they inspected the car discovered that there was a slit in my front passenger tyre, which I can assure you, was not there when my car went into the Renault garage for repairs. I was advised that it is the front passenger tyre which is removed in order to remove the gear box to then replace the clutch etc. Although I have no proof, there is no doubt in my mind that the damage occurred whilst the car was in the Sighthill depot. Furthermore, had my car been repaired within a few days or so of being towed to the depot, then the value of my car would have been approximately £700 more before the plates changed.


 The repairs cost was £500, for the various car hires I have had to pay over £200, and to replace the damaged tyre I had to pay £70! In effect, a car which was only a year old and still under warranty and should not have cost me anything, has cost me approximately £800, not to mention the devaluation or the extreme upheaval at a very traumatic time.


 I am thoroughly disgusted with Renault, although I have to thank Paul Henry for all his assistance as he tried his best to do what he could to help me, but I appreciate his hands were tied. I feel as if I was taken for a ride so to speak by the garage in Grangemouth - they certainly saw me coming! I would never wish to deal with the Renault dealers in Sighthill (Evans Halshaw) ever again, it is virtually impossible to get through to the number in the first place and if you do, the service department are never available and just never bother returning telephone calls.


This letter is also being sent to Arnold Clark Head office, the Renault dealer in Sighthill, Arnold Clark in Grangemouth, Renault UK and the Sunday Post as I do feel that nobody deserves to be treated in this way, things went from bad to worse, I received no service to speak of, and it cost me a lot of moneym £500 for repairs, £200 on car hire, £70 for damaged tyre and £700 for car devaluation. I hope I never have to go through anything like this ever again.


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14704halfords autocentre [colchester]
Total claims:4
nationwide autocentre ripped off! »10 aug 201022/11/20100

I brought my car in the garage for noise in the engine.they changed the radiator, cambelt, and they advised me to return my car for the breather hose that needs changing as well.i got the car from them and after few minutes an alarm went off(engine management) i called the next day the manager mr Nigel GREEN informed me that it will be reset the breather hose is fitted.Fitted the hose the alarm is still ther,broke down many times send them many times the car, and charging me for £700 that they will make my car running.Send a complain letter to the main branch, but instead of helping me they are now charging me £2000+++ for the engine replacement. They always promise me to call but it never happened, now my car is a non-runner because of them spent £1000 alreadybut the car left not running with an engine oil leak!They have a new manager LEE GILMAN which is same as the NIGEL GREEN whose got no interest in talking to me or solving the problem.

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25658halfords autocentre [colchester]
Total claims:4
Major engine repairs. »20th March 201220/06/20120
This is my personal account of what happened to me when I took my car to Halfords Autocentre.
This whole nightmare started on 20th March 2012 when I took my car a Mazda DTR to my local Halfords autocentre for a full service and MOT.They completed the service and after replacing a broken rear spring completed the MOT,total cost £308.00.
When I picked up the car on 22nd March I noticed after driving a few miles that there was a complete lack of power and performance.
I returned the car to halfords the next day, 23rd March and after a diagnostic test THEY decided to change the glow plugs and in the process broke one off in the cylinder head.
They tried to remove the broken glow plug with no success and on 26th March THEY decided to take the car to an Auto engine repairers in Avonmouth who unfotunately due to restricted access said they could not remove it and the only options were to take out the engine or remove the cylinder head,both costly jobs.
At this stage I contacted Trading standards and on their advice issued a template letter to the manger Richard Williams.

Halfords the brought in an independent vehicle assessor(who they have used before)who stated that "the tips of failed glow plugs can become displaced at any time and Halfords are not responsable for this failed part or its consequential damage"

I maintain that when I took my car into Halfords it was in perfect working order,two days later when I picked it up it had a fault and in trying to fix that fault Hafords broke off a glow plug in the cylinder head.
In all Halfords kept my car for 16 days despite me informing them that my wife is disabled and needs the car for transport.
I have since found out that the area manager Darren Stone told the local branch NOT to provide me with a courtesy car.
Overall Halfords has treated me like a criminal.I have been made to feel the guilty party,customer care has been non existent,especially from the local manager Richard Williams, who I believe has been replaced.
I have now lost faith in the car and in an effort to cut my losses have part exchanged it with my local Mazda dealer who has agreed to take it minus £1000.00 to cover their repairs.

I have sent three letters to the chief excecutive of Halfords autocentres and they are not willing to offer me any form of compensation,they just state they are not to blame.
If they are not to blame then who is? all I did was take my car for a service and MOT!
This whole ghastly episode has caused my wife and myself ill health, loss of sleep and extreme stress,I curse the day I took my car to Halfords Autocentre and I advise everybody I meet never take the risk of going to Halfords autocentres if you value your car.

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28899halfords autocentre [colchester]
Total claims:4
Halfords Autocentre - gearbox diagnosis - Misleading customers out of pocket!!!! »25/03/201328/03/20130
To Canyoutrustthem.com
Posting a complaint.

I took my car to Halfords Autocentre on Monday 25th March 2013 - Seven kings, Ilford, Essex (dealt with 2 members of staff - Ben Sinclair and Saeed) after hearing noise when I would drive in 2nd and 3rd gear. Initially having taken my car to Kwik Fit, they said there was something wrong with the gearbox after doing a diagnosis for free but do not specialise in gearboxes, so ended up taking to Halfords - WHAT A HUGE MISTAKE.

Halfords Autocentre asked that I give them permission to remove the gearbox and send it away to their engineering company in order to determine what the fault is - assuming the diagnosis was free of charge I gave Halfords my vehicle and let them get on with finding out what the fault is so I could get a quote for the work to be carried out. (I have warranty cover, but would be at risk if the fault was down to wear and tear)

Today (28/03/2013) I find out that my warranty won’t cover the repairs as the fault in the gear box was down to wear and tear. The warranty company advised to use a VAT registered company to carry out any repair work which is why I chose to take the car to Halfords, otherwise I would have taken it to my family mechanic. I therefore am also not happy with Warranty Direct!!!

I do not want Halfords Autocentre to repair my gearbox as they are charging a lot to just fix the bearings. I asked for them to return my vehicle, and to my shock, they are asking for me to cover labour costs incurred on their end, because they had to send the gearbox away. At no point since dealing with Halfords, was I told that there would be a charge for the diagnosis to the gearbox. I was only told I would get a quote if I/warranty direct wanted to go ahead and repair the gearbox. I want my car back so I can take it to my family mechanic and get a reconditioned gear box fitted - This will cost me a third of what Halfords have quoted me (£780 - for just repairing the bearings).

Not only are they trying to rip me off by lumbering me with labour charges for a diagnosis that should have been free, but they are trying to manipulate me into getting my clutch fixed as well when there is nothing wrong with it!!!

I am absolutely horrified as they have been:
- Very rude
- Pushy
- deceiving
- Not returning my car
- are not taking blame for misleading me
- charging ridiculous amounts for inspection of vehicle

I have already contacted Halfords Autocentre head office/customer services and spoke to the Senior Manager (Chris) who has been very unhelpful and keeps telling me that I was told I would have to pay for the diagnosis, when I clearly wasn't told. So obviously it seems that the customer is never right - what poor customer service!!!

They currently have my vehicle so I have no choice but to pay the labour costs as they are not backing off and require me to pay costs for the diagnosis (got the following off the watchdog website):

Keeping your car - An unpaid mechanic may have the right to keep your car until paid - this is called a 'lien' over the goods. In that case, you can pay under protest to release your vehicle without losing the right to challenge the bill.

I will challenge the bill... hoping that Halfords will refund the claim amount and compensate me for all the hassle!!

If this isn't dealt with ASAP, I will also write to The Telegraph and have this story in print next week as my daughter works for Telegraph Media Group.

I know my rights - Consumer Protection from Unfair Trading Regulations 2008 - Misleading acts or omissions are unlawful - and can lead to prosecution.


Best regards,

Aziza Amin
Ilford, Essex

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29024halfords autocentre [colchester]
Total claims:4
Full service paid for, nothing carried out »06/04/201306/04/20130
Seriously hacked off today! Ripped off by HALFRDS AUTOCENTRE! What ever next? I booked my 10yo BMW in for an expensive service & mot ahead of a 1700mile drive right across Europe. I asked 3 people before hand to take extra special attention as the car was new to me, I didn't know it very well & I had a 36-hour !!! continuous drive at 90mph to go through & any weaknesses with the oil, would trash the engine. All 3 assured me they would check.

Then I picked the car up & went to meet the servicing mechanic. I looked him in the eyes & asked him how the car was, 'is thee anything at all, however small or insignificant I should know about?'.

'No sir, the car is perfect, your are good to go on your trip'. I guess he wasn't banking on someone with 24 years experience in the field to check him out.

When I got home, I could see plain as day, the filter had not be disturbed & the oil was black as night. On calling the center, I called their bluff by asking what brand of filter they used. When they told me, MANN, I asked why my car still had a different filter on it. At which point, they rolled over & admitted they had done nothing AT ALL to the car other than charged me for a service!

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20541M Drake & Son Ltd [Plymouth]
Total claims:1
Low quality services »16 July 201110/08/20110
On the 18th of May 2011, my Renault Laguna broke.The main problem was the turbo charger. I went at M Drake & Son garage and found Paul,the mechanic. He verified the car and he said that we had to change the turbo. I ordered the vehicle part( turbo charger) and the next day Paul verified the car and said that the full injector pump is broken. He also said that it would be good if I could buy a cam belt kit. On the 20th of May ,the vehicle parts arrived. The bill was worth £1177.80. After the mechanic tried to repair the car he said that the car won't start and I had to buy four injectors. A few days later, he said that the engine is broken and it would be better if I could buy a new part, instead of reparing it. I bought an engine worth £660. After the engine arrived he installed all the parts that I bought on it. It took around 2 weeks to do all of this.Finally,I paid the labour, which cost £616.00 plus VAT and the parts the mechanic installed from his service :£62.95 plus VAT. My car was ready on the 21st of June 2011. After driving the car again about 2000 miles, the new turbo charger broke again. I went to GSF CAR PARTS to get a new turbo because the one that broke was still in guarantee. They did not want to replace the one that broke because it had to be verified first. After a week of wainting, GSF CAR PARTS gave me a failure analysis report. Their conclusion was: "Cause of failure oil contamination. Abrasives, possibly carbon,in the oil supply to the turbocharger have damaged the bearings etc; increasing the tolerances resulting in the rotor assembly hitting the housings and breaking. Advise engine and oil filtration are checked." I went back to M Drake & Son service and the mechanic said that this is not their fault. I tried to make a deal with them by saying that I will buy another turbo charger if they gave me free labour,but they did not accept. After this I had to buy another turbo charger,new oil,an oil filter and to pay the labour again. In conclusion ,please check who is guilty because it took a lot of money and time.

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16532motormaster [Leatherhead]
Total claims:2
Motor-master, leatherhead »27/01/201007/02/20110
My car brokendown on road and I was suggested to go to nearby Motormaster, Leatherhead by RAC. They told me to replace the radiator for £273 and after replacing it got the news that I have overheated the car and blownup the headgasket in the Engine which would cost me around £1500..... I was shocked and also smell something fishy, I bring my car back with the help of recovery service and showed it to local mechanic and come to know that everything in the engine was perfect, no need to spend a penny. when I asked for the old my radiator they told me that they have thrown it away,, wiped out the proof.

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18078motormaster [Leatherhead]
Total claims:2
Refund of money »4/04/201107/04/20110

Bought a new car mercedes a class that is ten years old and needed front brakes and shock absorber's. Took into Motormaster garage in Leatherhead. Surrey KT22 7UE (RAC was originally took me to that garage with previous car)have used before a few times and always a service was around £700.00 each time!  Asked if he could also do a service, recieved bill of £754.00 with new front brakes. The labour charge alone was £359.00 for the service and front brakes. Then was given another bill for the front shock absorber's, pipes, belt kit, drive kit, sensor, roll bar bushes and rear brake pads to have those done! The bill total was £1345 on top of the service. When I asked if this all needed doing he replied yes but would need to bring car back again as big job? Took the car to Leatherhead motor company instead and they were wonderful took the car in straight away and did me a cost of £415.00 with a replacement car for 1 day. The back brakes did not need doing as also half of the other things did not need to be replaced for a few years, the brakes only a little rust as they were new it would wear in! Have took out original as was threatened court action, can I be bothered!!


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22716National Landlords Association [London]
Total claims:1
National Landlords Association scam and rip off »23/10/201027/12/20110
I signed up for this association. I found out that they are not endorsed by the government and have a poor reputation. The discounts they offer can be bought cheaper everywhere and they are just trying to resell their own products. It's a scam. I asked for my money back and they refused.

Avoid this company, it is a scam designed to rip off trusting landlords.

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22875Tectonic PV [Surrey]
Total claims:1
Faulty installation of PV solar system by Tectonic »24/3/201106/01/20120
On the 9/12/2010 I have been provided with contract for the installation of photovoltaic (PV) system from Tectonic PV (Patrick Rayner).The installation went wrong direction straight from the begin.The panels didn't arrive on time as promised (installation delayed three weeks,started in january),the roof didn't accommodate calculated quantity of panels to generate a sufficient amount of units where 5 panels had to be installed in 90 angle on the side wall of property.My requirement was to use a SunnyBoy 3800 invertor were 15 solar panels (230w and 38.4V/each) had to be splitted into two strings, should a system properly work according a manufacturer requirements.When installers connected only one string,I was tried to be persuaded to use a chinese invertor which required only one string. Then I started to hesitate about companies' professionalism and started to getting advice from other experts. I was not recommended to use chinese invertor. I contacted SunnyBoy (SMA) technical helpline and found where is the installers problem. Finally I was provided with two strings to operate system correctly (by the way with a third installer) and system commissioned on the 24/3/2011 (still missing meter seal!!!). The payment paid in full otherwise I wouldn't be registered with a Grid-EDF! Then two times I had to contact EDF to update my system details as given incorrectly by Tectonic. After 7 months (october 2011) when I provided meter readings to EDF I was told to check a system because of low productivity of units. My investigation had to start again to dig into technical details (luckily I understand electric) and found ONLY ONE STRING is generating power! I was frustrated with Tectonic's skills and knowledge, very very poor!!! Patrick Rayner (director) promised another engineer to come to check a system (suppose he doesn't understand at all what his company does).Two weeks later the engineer should come-didn't as he can't go on the roof.Had to wait another two weeks to get a qualified engineer which goes on the roof and 16/11/11 he finally came.I was told the system is imbalanced (7+8 connected panels) which is causing string with 7 panels not working. Patrick Rayner has promised to resolve the matter and come with few scenarios. Since then until now (january 2012) have contacted him several times (very busy connecting plenty of systems, hopefully not this way) and unfortunately none solution and willingness to right manner to the customer.Now had to serve a formal letter of complain and let also know all other customers to check a professionalism and reputation of Tectonic PV. From march 2011 until january 2012 my system has generated only 60% of units (3.45kW system grid estimates 2876kW/pa to be generated and my system with hottest summer peak gone so far made 1930 units).Every single day I am loosing 40% benefit of FIT and my investment return is doubling in time. Wouldn't recommend to use this company. Regards M.Korenko

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