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Found: 9


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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
227Parking Control Services Ltd [London]
Total claims:3
Unjust Clamp »29.08.200831/08/20085

 became a victim of unjust car clamp on Friday 29.08.08 and I need your help in sorting our this.


 

We visited MacDonald, Southall Broadway, middlesex for lunch on 29 August 2008 at 1:00 pm with my wife and mother. We parked our car in the courtyard of the MacDonald which is for the customer of MacDonald. As ladies were interested in fast food, they ordered lunch from MacDonald and stayed inside the food hall to eat the lunch and I due to medical condition opted for Indian lunch from a restaurant across the road. But when we returned to car at 1:35 we were surprised, frustrated and furious to see that our car was clamped. We explained the situation to guy who clamped the car, that as we are the customer of MacDonald and ladies were inside the MacDonald whole time with their lunch.  Due to medical conditions I cannot eat fast food (fatty liver and Diabetic) so I have to go out for alternative lunch. But the guy unjustly and illogically argued that I should have been inside the restaurant during whole time too as I was the driver. I understand that how it could be that I should have waited for ladies to finish the lunch at MacDonald wasting my time while I could buy something from the restaurant just across the road. As a whole we were the customer for MacDonald. At the end we were forced to pay £175.40 from our credit card to remove the clamp and our family lunch out was ruined by this day light robbery.


 


Interestingly when we were given the electronic receipt for credit card payment it was timed 12:17 on 29.08.08 while our car was clamped at 13:10 on the same day as per penalty notice given to me. This also invalids the whole clamping process itself. How on earth a payment can be charged for clamp removal even the car was not clamped yet?


 

When I checked with the displayed notice and consulted the manager inside, I was told;

 

1. That this car park is only for the customer of MacDonald ( which we were)

 

2. Driver should be here at all time (illogical, in case my wife wants to drive back on return).

 

3. Nothing was told about the passenger who wants to eat but not the driver.

 

4. I have documentary proof that card payment was taken 53 minutes before the car was actually clamped. (I can you the attached scan of both the clamp notice and payment receipt).

 

Would you please help me sorting out this? I have also wrote a letter to the company to refund the money.

Tahir Mahmood

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420Parking Control Services Ltd [London]
Total claims:3
Hollywoods Clamping »4/12/200805/12/20082

As a resident I was clamped on a private road outside my own residence(Hollywoods, Croydon) even though my vehicle was displaying a VALID parking permit. The clamp was applied at 07:28 on 4/12/2008 (my 66th birthday!) and the clamper obviously failed to see the valid permit due to rain/c;oud/darkness/cold/windy, BUT the clamping company PCS insisted on payment of £240.00 before release and at this moment I am waiting...............for a refund................I will keep you advised, Thanks(for the forum!!!)


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7083Parking Control Services Ltd [London]
Total claims:3
PCN Issued »15/11/200924/11/20091


Hi,


I received a Parking Charge Noticeon 15th Nov. 2009 from a Parking Control Services. Me and my wife went to Mcdonalds(Southall) to have some meal. We drive specially to Southall because we get Halal food there. My wife went into the queue and she enquired from a lady called Sobanya if any Halal food was still available.To which she said no. I then went to get some halal food for myself but my wife stayed in Mcdonalds and ordered some fries, the receipt of which is attached. Meanwhile I got to get some kebab from a nearby shop and found out that it'll take some time so left it as we were in a hurry to get back home. I returned to the car and after about a minute my wife came out of Mcdonalds after finishing her food and we tried to drive away from the car park. To our great astonishment, when we were leaving we were given the PCN. We tried explaining to the parking attendant but he refused to listen to us.


We were pointed to a notice on the wall that explains that the driver of the car park must not leave the Mcdonalds premises. This notice was on the wall and there is a minimum amount of light provided there. The notice wasn't readable from a distance as it was already dark. The notice that was on the McDonalds banner was in bold and near some bright light that said ‘ this car park is for McDonalds customer only' that we were as that was the intention and we also bought food from McDonalds.


I find it extremely unfair that a car park is provided for McDonalds customers and if/when the occupants of the car go and do a purchase from Mcdonalds Southall they are penalised for parking in the space. It is understandable if a Car park is occupied for a considerable amount of time but our car was parked there for less than 10 minutes. I do not expect this behaviour from a reputed company like McDonalds. This is a brand that we trust and the reason why we visit you time and again. I have worked in far flung places for my assignments and it is a relief to spot the yellow M sign as it is the food you can trust. Are we loose the trust in Mcdonalds as they invite tp park in the car park and then penalise people who visitt their store


 


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2837parkstansted [stansted]
Total claims:1
refund »31 03 200920/05/20091

I booked parking for 4 days , when the confirmation arrived the parking arrangements had changed and were not suitable I then cancelled. A full refund was promised. After several emails and a phone call still no refund. I sent a recorded letter but this was delivered to another company who tell me that this address does not excist. When you phone they will not give their address, so I am now at a loss as what to do . The above address is the one on their website. I believe that other customers are having the same problem.


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440UK Clamping Services [London]
Total claims:1
Clamping »16/10/0817/12/20080

It was on the 16th of October 2008, when my car was parked outside my house and i got the news that i have been clamped. Three days before i have jus lost my road tax and went to the police station to get a reference number stating that it has been lost. However, when i was clamped i had a permit displayed clearly but did not have my road tax. The guy that clamp my car 'OLIVER WATT' claimed that he could not do anything even if i did a permit displayed, so he suggested that i should write a letter and appeal. Since then i have sent a letter stating my appeal to recieve my £150, and also given them a copy of my crime refernce number. My duplicate road tax has recieved from Dvla and its been 2 months since i havent even heard from the suppose parking control company. I advise all drivers who do get clamped to not pay the rip off, but instead carry a hammer and break the clamp. I have also come to realise that the clamping always happen on the driver side.


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1539Valley Enforcement Ltd [Exeter]
Total claims:2
Parking Charge Notice no 19066 »14 March 200926/03/20090

After parking in the car park of Exeter CCI on Saturday 14 March 2009, I purchased a parking ticket valid from 13.05 to 19.05 and left it displayed, as instructed, on top of my dashboard.  After my tutorial had finished, my husband brought my text books back to the car before we went for something to eat.  It was a very windy day and, unfortunately, the ticket (very small and lightweight) must have blown over when he shut the door.  We came back to a penalty notice!  I accept that the ticket should be displayed with the details showing, but it was obviously an accident.  The charge was £40 or £80 if not paid within one week.  I sent a letter explaining what had happened together with a photocopy of the ticket I had purchased and, as I felt intimated by the threat of the higher charge, a cheque for £40 in case my appeal failed and I then had to pay £80.  Guess what - my cheque was cashed and my appeal refused!


I was in the college car park, attending the college and when I left the car, the valid ticket was on display as required.  I understand the issuing of the penalty notice, but it seems very harsh to refuse the appeal.


Having worked for local authorities, I know that many local government car park officials would have accepted the explanation and cancelled the parking fine - friends and colleagues have confirmed that when this has happened to them in council run car parks, their fine has been cancelled. 


Who monitors these private enforcement companies?  And what is their record on granting appeals - or do they always just refuse?!


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1664Valley Enforcement Ltd [Exeter]
Total claims:2
Parking Charge Notice no 19066 »14/03/09 03/04/0903/04/20090

3/4/09 - After another letter from them refusing my appeal because there was no proof the ticket that was face down was the one I purchased at the time, I telephoned the company as I had included a photocopy of the ticket with the original appeal letter.  I was told the Appeals Manager, Mr Taylor, doesn't take phone calls - very open and transparent! - and I was also told that I could have got the ticket from someone else!  So they're now calling me a liar!  I am utterly disgusted with this company and their attitude!


 


After parking in the car park of Exeter CCI on Saturday 14 March 2009, I purchased a parking ticket valid from 13.05 to 19.05 and left it displayed, as instructed, on top of my dashboard.  After my tutorial had finished, my husband brought my text books back to the car before we went for something to eat.  It was a very windy day and, unfortunately, the ticket (very small and lightweight) must have blown over when he shut the door.  We came back to a penalty notice!  I accept that the ticket should be displayed with the details showing, but it was obviously an accident.  The charge was £40 or £80 if not paid within one week.  I sent a letter explaining what had happened together with a photocopy of the ticket I had purchased and, as I felt intimated by the threat of the higher charge, a cheque for £40 in case my appeal failed and I then had to pay £80.  Guess what - my cheque was cashed and my appeal refused!


I was in the college car park, attending the college and when I left the car, the valid ticket was on display as required.  I understand the issuing of the penalty notice, but it seems very harsh to refuse the appeal.


Having worked for local authorities, I know that many local government car park officials would have accepted the explanation and cancelled the parking fine - friends and colleagues have confirmed that when this has happened to them in council run car parks, their fine has been cancelled. 


Who monitors these private enforcement companies?  And what is their record on granting appeals - or do they always just refuse?!


 


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2128Saleem Security and Services Ltd. [London]
Total claims:1
clamping »20/02/200901/05/20090

I had a very distressing experience on 20/02/2009, between 15.30 to 15.50 hours with your clamping team in front of Maplin car park,Hayes Retail Park, Uxbridge Rd , Hayes Middlesex.My car was there at the most for 15 to 20 minutes when the car got clamped. I left the car park for few minutes and than went into Maplin and as I came out of Maplin store, I must reinforce,the whole thing must not have been more than 15 to 20 minute. One of the  employee of the above company was finishing clamping my car. He saw me coming out of Maplin and insisted there is nothing he can do as I left the car park even for few minutes. I was told that a charge of £300 / and has to be paid now or they,ll tow it away and will cost me £500/. Also he said I can get the refund as I did went into the shop.It was quite distressful and annoying. Than a white car came and the guy driving the car came out and start taking photos of my car. As I tried to plead with them that this cannot possibly be right, the driver of white car accused me of shouting and calling him a liar , his body language became very intimidating.The other guy who clamped my car told him that I have not said any such thing and I am not shouting. But this car driver told the clamper now to increase the charge to £350/ . As I started to protest against this bulling the clamper now started to sign to me to zip my mouth or they,ll reclamp my car and charge me more,( you can witness this on your CCTV monitor). The tactics were that of gaging ,intimidation and bulling! Especially when I was the only female in the car park on my own with 3 men from clamping team (one sat in the car).I must mention that I would be on Maple instore CCTV at the time ( 15:30 hrs, 20/02/09).when they were clamping my car.Car park is for Maplin customers and I was there customer !


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26864ipark heathrow limited
Total claims:1
Failure to provide service »9 September 201228/09/20120
On 18 June I paid to ipark the sum of £81.90 for a meet and greet service at Heathrow on 9 September. The arrangement was that I should call them enroute to Heathrow to confirm time of arrival.

It was impossible to get through on either of the telephone numbers they provided. On arrival at Heathrow there was no one to collect our car and in order to avoid missing my flight I was forced to go to the Long Term Car Park and leave my car there until my return on 26 September. The cost of this was £309.60.

On my return I find that the company has ceased trading and I note from your website that other people have had a similar experience with this company.

I am reclaiming the £81.60 from my credit card company and therefore my claim is for the additional parking cost of £309.60.

I look forward to hearing from you soon.

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