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IDCompany / PersonClaim TitleIncident DateAddedPostsAdd commentDetails
791Lightwater Cleaning [Lightwater]
Total claims:2
Harrassment for undue fees »Autumn 0804/02/20098

Dear Sir or Madam,


re LIGHTWATER CLEANING


I am beings sent countless threatening letters from a debt collection agency after cancelling a contract with this totally ineffectual cleaning company. They withdrew twice as much money from my account as they were entitled to and as soon as I got it back I cancelled which they argue was over the prescribed date. At least 2 of the cleaners (and I only dealt with 2) openly admitted to not doing their job properly but only when caught out. This did not stop them taking the cash at the time!


They are very quick to point out my 'responsibilties' but have been so far totally unable to answer the most basic requests for details to support their financial claims. The  amounts they are demanding vary from letter to letter depending what on additional 'charges' have been added that day. They also seem to have have added a late payment charge which is no-where to be found on the contract.


I would not engage this company under any circumstances and am in the process of drafting a Formal Complaint to the Office of Fair Trading and the Financial Ombudsman about their present bullying. They have been singularly unable to provide documentary evidence of their claims and continue to issue instructions to the debt collection agency  to send increasingly threatening letters.


Do not be won over by the countless bottles of wine you recieve on signing up. It seemed too good to be true and sadly, it was.


Kind regards.


Mrs S


more details »


937Rainbow Removals [Wokingham]
Total claims:5
"Non-Delivery of my 5 Containers of Furniture & Belongins 'Out of their Storage Facilities' to my NEW House. + Unprofessional Behaviour. + Aggressive & Bullying tactics. »Friday, 16th January, 200918/02/20095

My Complaint is against  -  Mr. Peter Ferguson.


(Who is the Owner of  Rainbow Removals).




Rainbow Removals,


7 Tamarisk rise,


Wokingham,


BERKSHIRE.


RG40  1WG


 


--------------------------------------------


 


-    Mr. Peter Ferguson came round to my House to view all my Furniture & Belongings,  for the purposes of giving me an Accurate Quotation.  


&  Mr. Peter Ferguson totally  "Under-Estimated"  how many Containers all my Furniture & Belongings would need.  (He quoted me for 3 Containers.  When,  it was in fact,  5 Containers  =  Which is quite a  BIG  Mistake  or  Under-Estimation,  for an  "Expert"  or  a Businessman in the Removal & Storage industry,  with his own Company).


-    Mr. Peter Ferguson's Accounts  +  Invoices/Bills were consistently Incorrect.  &  Didn't show or indicate Payments that I had already made.


-    Mr. Peter Ferguson  "Over-Charged"  me for the Packing Materials.


-    He changed his Storage Prices  (or  Upped his Storage Prices)  within 1 Month of having all my Furniture & Belongings  'in his Storage Facilities'.


-    His Behaviour & Attitude  became  "totally Unprofessional"  &  "Unreasonable".  &  He also went  'Out of his way'  to be as Difficult  &  as Obnoxious as possible.  (Once he had my Furniture & Belongings in his Storage Facilties).


-    He  "Over-Stepped the mark"  or  "Crossed a Line"  &  became  "too Familiar"  +  "Unprofessional",  by Contacting me  via Facebook,  on-line.


-    He also became quite Aggressive,  &  used  "Bullying & Intimidating Tactics".


&  Ultimately,


-   Mr. Peter Ferguson did NOT Deliver my 5 Containers  'Out of his Storage Facilities'  on the  "Agreed Date of Delivery"  (e.g.  Friday Morning, 16th January, 2009).


&


-   According to  The Local Trading Standards Office  -  Mr. Peter Ferguson is  "in Breach of his Contractual Agreement"  +  "in Breach of the Supply of Goods & Services Act".


&  He caused me  "additional Costs"  +  "an extreme amount of Stress',  by not Delivering my 5 Containers on the  "Agreed Date".


 



-----------------------------------------


 


What Happened  (in more Detail) :-


Prior to the Sale of my previous House  (in August 2008),  I got 5 Quotations done from various different Removal & Storage Companies.


&  It came down to a choice between 2  "Cheaper"  Companies  -  Farrier & Fenwick  (which is a Local Company near me),  who I have used previously,  for my previous Move  (in 2001);   &  Rainbow Removals  (located in Wokingham, Berkshire).


However,  there were certain things included on the Written Quotation from Farrier & Fenwick  (+  the other Removal & Storage Companies),  that weren't written or included in Rainbow Removals' written Quotation.


Therefore,  I telephoned Mr. Peter Ferguson,  &  Explained that I needed to Clarify 1 or 2 things,  before I made a Decision as to who I would instruct to Remove & Store all my Furniture & Belongings.


e.g.  


1.    Export Wrapping 5 pieces of  'Delicate'  Furniture.


2.    Dis-Assembling  +  Re-Assembling 2 Beds  +  1 Wardrobe.


3.    The Price of Packing Materials


&


4.    The Price of Storage.


 


So,  on the Telephone,  Mr. Peter Ferguson agreed to  "Cap the Packing Materials at £ 90",  +  Agreed to Export Wrap the 5 items of  'Delicate'  Furniture,  +  Dis-Assemble & Re-Assemble my 2 Beds + 1 Wardrobe,  +  Offered me a Price of  £ 12 per Container,  per Week.  (Instead of the £ 15 per Container, per Week,  which was Quoted in his Written Quotation to me).  


&  He begged/pleaded with me to  "give him the Job/Work".


So,  I instructed him to  "Remove all my Furniture  +  Store it in his Storage Facilities".


 


'On the day of Removal'  -  e.g.  Thursday, 28th August, 2008 :-


-    Mr. Peter Ferguson  telephoned me to inform me that his Removal Lorry would turn up at  08.30 a.m.


-    He then telephoned me a 2nd time,  to inform me that they would turn up at 09.15 a.m.


-    He then telephone me a 3rd time,  to inform me that they would turn up at 10 a.m.


They  FINALLY  turned up at  10.30 a.m.


(&  Then,  after all that,  it was  ONLY  a very small Van,  that turned up,  with  2 Guys who  "Export Wrapped"  my 5 pieces of  'Delicate'  Furniture,  &  then promptly sat down to wait for the  Large Lorry to turn up with the Removal/Storage Containers).


So,  my First Complaint  -  Is,  that they  "were very Late in Arriving".


+


2.    1 of his Removal men  "Tripped  or  Kicked my  Front Door sill  &  cracked it / broke it".   (&  I informed Mr. Peter Ferguson of this).


+


After  ALL  my Furniture  &  Belongings had been Removed into  "Store",


3.    I received an Invoice  -  "Over-Charging"  me for Packing Materials.


(Which I then Queried,  &  Mr. Ferguson did agree to alter his Invoice,  &  reflect the Correct Price for Packing Materials  -  Which we had Agreed to  "Cap"  at  £ 90).


&  He re-sent me a  Corrected  Invoice,  reflecting this  -  e.g.  £ 90 for Packing Materials  (as we had Agreed).


4.    Within 1 Month of Mr. Ferguson's Company  (Rainbow Removals)  Packing & Removing all my Furniture into  "his Storage Facilities",  Mr. Ferguson



more details »


1300Central facilities group Ltd [north somerset ]
Total claims:1
£234 »10/03/200913/03/20092

I started working for Central Cleaning Facilities Group Ltd in the co-operative in knebworth Hertfordshire on the 19th feb. i lasted two and a half weeks because i got bullyed out of the job, the staff were rude and always giving me dirty looks and talking about me as if i wasn't there.
They told me i wasn't doing my job properly even though when i got there the dirt looked like it had been there for months.
i quit and now they are ripping me off for a weeks wages, i just want everyone to know that they are a disgrace, i want justice, i want the money i am owed.
They didn't have enough chemicals and cleaning equipment.
They got me cleaning the walls and skirting boards when it wasn't even in my job description.


I THINK THEY MADE ME QUIT TO GET A WEEKS WORK OUT OF ME... DO NOT APPLY FOR A JOB WITH THIS COMPANY THEY WILL RIP YOU OFF TO!!! I WANT THEY MONEY I AM OWED!!!!!!!!


more details »


15007Lightwater Cleaning [Lightwater]
Total claims:2
bad service »23.11.1007/12/20101
i used lightwater cleaning, the cleaners didn't speak good English and did a terrible job. Missing obvious things like cobwebs and dusting. i do not recommend this company!




more details »


944Rainbow Removals [Wokingham]
Total claims:5
"Non-Delivery of my 5 Containers of Furniture & Belongings 'Out of Store' to my NEW House on Friday, 16th January, 2009" »Friday, 16th January, 200918/02/20091

 



 



My Complaint is against  -  Mr. Peter Ferguson.


(Who is the Owner of  Rainbow Removals).




Rainbow Removals,


7 Tamarisk rise,


Wokingham,


BERKSHIRE.


RG40  1WG




Telephone Number :-  01189 770436


 


--------------------------------------------


 


-    Mr. Peter Ferguson came round to my House to view all my Furniture & Belongings,  for the purposes of giving me an Accurate Quotation.  


&  Mr. Peter Ferguson totally  "Under-Estimated"  how many Containers all my Furniture & Belongings would need.  (He quoted me for 3 Containers.  When,  it was in fact,  5 Containers  =  Which is quite a  BIG  Mistake  or  Under-Estimation,  for an  "Expert"  or  a Businessman in the Removal & Storage industry,  with his own Company).


-    Mr. Peter Ferguson's Accounts  +  Invoices/Bills were consistently Incorrect / Wrong.  &  Didn't show or reflect Payments that I had already made.


-    Mr. Peter Ferguson tried to  "Over-Charge"  me for the Packing Materials.


-    Mr. Peter Ferguson then changed his Storage Prices  (or  Upped his Storage Prices)  within 1 Month of having all my Furniture & Belongings  'in his Storage Facilities'.


-    His Behaviour & Attitude  became  "totally Unprofessional"  &  "Unreasonable".  &  He also went  'Out of his way'  to be as Difficult  &  as Obnoxious as possible.  (Once he had my Furniture & Belongings in his Storage Facilties).


-    He  "Over-Stepped the mark"  or  "Crossed a Line"  &  became  "too Familiar"  +  "Unprofessional",  by Contacting me  via Facebook,  on-line.


-    He also became quite Aggressive,  &  used  "Bullying & Intimidating Tactics".


&  Ultimately,


-   Mr. Peter Ferguson did NOT Deliver my 5 Containers  'Out of his Storage Facilities'  on the  "Agreed Date of Delivery"  (e.g.  Friday Morning, 16th January, 2009).


&


-   According to  The Local Trading Standards Office  -  Mr. Peter Ferguson is  "in Breach of his Contractual Agreement"  +  "in Breach of the Supply of Goods & Services Act".


&  He caused me  "additional Costs"  +  "an extreme amount of Stress',  by not Delivering my 5 Containers on the  "Agreed Date".


 


 


-----------------------------------------


 


What Happened  (in more Detail) :-


Prior to the Sale of my previous House  (in August 2008),  I got 5 Quotations done from various different Removal & Storage Companies.


&  It came down to a choice between 2  "Cheaper"  Companies  -  Farrier & Fenwick  (which is a Local Company near me),  who I have used previously,  for my previous Move  (in 2001);   &  Rainbow Removals  (located in Wokingham, Berkshire).


However,  there were certain things included on the Written Quotation from Farrier & Fenwick  (+  the other Removal & Storage Companies),  that weren't written or included in Rainbow Removals' written Quotation.


Therefore,  I telephoned Mr. Peter Ferguson,  &  Explained that I needed to Clarify 1 or 2 things,  before I made a Decision as to who I would instruct to Remove & Store all my Furniture & Belongings.


e.g.  


1.    Export Wrapping 5 pieces of  'Delicate'  Furniture.


2.    Dis-Assembling  +  Re-Assembling 2 Beds  +  1 Wardrobe.


3.    The Price of Packing Materials


&


4.    The Price of Storage.


 


So,  on the Telephone,  Mr. Peter Ferguson  "Verbally Agreed"  to  "Cap the Packing Materials at £ 90",  +  Agreed to Export Wrap the 5 items of  'Delicate'  Furniture,  +  Dis-Assemble & Re-Assemble my 2 Beds + 1 Wardrobe,  +  Offered me a Price of  £ 12 per Container,  per Week.  (Instead of the £ 15 per Container, per Week,  which was Quoted in his  "Written Quotation"  to me).  


&  He begged/pleaded with me to  "give him the Job/Work".


So,  I agreed, & instructed him to be my Removal & Storage Company. 


 


However,  'On the day of Removal'  -  e.g.  Thursday, 28th August, 2008 :-


-    Mr. Peter Ferguson  telephoned me to inform me that his Removal Lorry would turn up at  08.30 a.m.


-    He then telephoned me a 2nd time,  to inform me that they would turn up at 09.15 a.m.


-    He then telephone me a 3rd time,  to inform me that they would turn up at 10 a.m.


They  FINALLY  turned up at  10.30 a.m.


(&  Then,  after all that,  it was  ONLY  a very small Van,  that turned up,  with  2 Guys who  "Export Wrapped"  my 5 pieces of  'Delicate'  Furniture,  &  then promptly sat down to wait for the  Large Lorry to turn up with the Removal/Storage Containers).


So,  my First Complaint  -  Is,  that they  "were very Late in Arriving".


+


2.    Mr. Peter Ferguson  (being the Owner of Rainbow Removals)  came to my House,  to have a look at  ALL  my Furniture & Belongings,  to give me a Quotation for  "the Cost of Removaing + Storing   ALL  my Furniture & Belongings".


&  Mr. Peter Ferguson Quoted me for  "3 Containers".  


(&  Being that he was  'supposedly'  an  "Expert",  +   Owned Rainbow Removals,  &  was  'supposedly'  "Experienced"  in the Removal & Storage industry,  I would have thought he would have been  "fairly Accurate").


However,  all the other 4 Removal & Storage Companies quoted me for  4-5 Containers.


+  'On the day of Removal'  -  When his own Removal men turned up,  as soon as they Arrived,  they told me that  "There was no way that it was a  3-Container Job".  &  That it was definitely a  "5-Container Job",  &  that it was  "Obvious".


(So,  how can an  "Experienced"  Businessman,  with his own Removal & Storage Company,  get it  "soooo Wrong"  or  "Be so Inaccurate"  when giving a Quotation ?).


Or,  did he do it  "on purpose"  -  Just to get the Job ?


+


3.   1 of his Removal men  "Tripped,  or  Kicked,  my  Front Door sill  &  cracked it & broke it".  


(&  I informed Mr. Peter Ferguson of this Breakage).


+


After  ALL  my Furniture  &  Belongings had been Removed into  "Store".


4.    Within 1 Month,  I received an Invoice  -  "Over-Charging"  me for Packing Materials.


(Which I then wrote to Mr. Peter Ferguson & Queried this Mistake/Error.   &  Thankfully,  Mr. Ferguson did finally Agree to alter his Invoice,  &  reflect the Correct Price for Packing Materials  -  Which we had  "Verbally"  Agreed to  "Cap"  at  £ 90).


&  He re-sent me a  Corrected  Invoice,  reflecting this  -  e.g.  £ 90  for Packing Materials  (as we had  'originally'  Agreed).


+


5.    Within 1 Month of Mr. Ferguson's Company  (Rainbow Removals)  Packing & Removing all my Furniture into  "his Storage Facilities",  Mr. Ferguson  wrote to me  "Changing his Storage Prices"  &  Upping the Price per Container,  per Week,  for storing all my Furniture & Belongings.  (e.g.  He changed the price  -  From £ 12 per Container, per Week,  to  £ 15 per Container, per Week).  


&  Obviously,  as he already had all my 5 Containers with all my Furniture & Belongings,  what could I do about him  "Raising his Price ???".  


I was snookered.  &  My Hands were Tied.  (As I couldn't very well do anything about it,  could I ?).  So,  I had no choice in the matter.  (As I couldn't very well remove my 5 Containers of Furniture & Belongings,  &  move them to another Storage Company,  because it would have cost me a Fortune).


+


6.    Mr. Peter Ferguson  contacted me  via  Facebook.  (For some  "unknown"  Reason ???).


(e.g.  Approx. 6 weeks after he & his Removal Company had come to my House & packed up + Removed all my Furniture into  "his Storage Facilities",  Mr. Peter Ferguson  (for some unknown Reason)  contacted me  via Facebook).


Now,  bearing in mind,  that Mr. Ferguson had my  "Mailing Address"  +  also my  'Personal' Mobile Telephone Number  +  also my  'Personal'  E-Mail Address  -  "IF"  there were any Problems,  or  he Needed to Contact me  (with regards to my 5 Containers  &  all my Furniture etc.)  -  e.g.  For  "Business"  Reasons.


-    Therefore,  Why did he feel the Need to Contact me via Facebook ?


(I personally feel that  "Mr. Peter Ferguson has  "Over-Stepped the Mark"  or  "Crossed a Line"  &  become  "far too Familiar with me".  &  His behaviour is  "Inappropriate"  +  "Unprofessional").


+


7.    Mr. Peter Ferguson consistantly kept on sending me Invoices,  each Month,  with the Incorrect/Wrong amounts  "Outstanding",  &  saying that I owed him Incorrect Amounts.


(Basically,  Mr. Peter Ferguson had  "turned up on the  'Removal Date'  (e.g.  Thursday, 28th August, 2008)  &  had asked me for a  'Personal Cheque'  for  £ 800,  which I gave to him).  However,  Mr. Ferguson hadn't bothered to Deduct this  £ 800.  


Nor,  did Mr. Peter Ferguson bother to Deduct  "each Month's Storage Costs" that I had already paid to him,  via  'Personal Cheque'  each month.


Therefore,  his Accounts System  or  Method of Accounting  was Incorrect  &  "not Accurate"  or  Up-to-Date".


&  His Invoices kept on  "Over-Charging me"  &  "Didn't Deduct my Payments that I had already made etc.").


So,  I told him that his Invoices were Incorrect,  &  did not Accurately show  "How Much"  I had already Paid  +  How much I owed,  each Month.


So,  Mr. Ferguson told me to  "Let him know  "How Much"  my Records showed that I owed him".  


(Which I shouldn't have had to do.  &  Which I felt  "He"  should have been Accurately Deducting my Monthly Storage Payments  (that I has sent to him each Month by  'Personal Cheque'),  &  He should have been telling Me  "How Much I owed him".  &  Not the other way around).


Anyway,  I did inform of  "How Much"  I worked it out to be.  &  He eventually Agreed with me,  after he had correctly  "Checked his Records".


+


8.    I telephoned Mr. Peter Ferguson on  2nd January, 2009,  to inform him that  -  I wanted to have my 5 Containers Delivered to my  NEW  House,  'Out of his Storage Facilities'  on Friday, 16th January, 2009.


&  I wanted to  "double-check"  with him,  first,  that this Date was Okay,  BEFORE  I went ahead & instructed my Solicitor to  "Agree a  Completion Date with the other side's Solicitors etc.".


Mr. Peter Ferguson said that  -  Friday, 16th January, 2009  -  would be  "Okay,  for Delivery of my 5 Containers".


I then put it  'in Writing'  to Confirm all this  (in an E-Mail Letter).


(&  I asked him to Deliver my 5 Containers with  ALL  my Furniture  &  Belongings  'Out of his Storage Facilities'  to my NEW House,  After Midday  or  'Early'  Afternoon,  on the  "Date of Completion"  -  e.g.  on Friday, 16th January, 2009).


It was  THEN,  that Mr. Peter Ferguson  became  "VERY  Angry  &  Irate"  &  also became  "VERY  Unco-operative"  &  Unhelpful.


&  


He basically  "Refused"  (point blank)  "to Deliver my 5 Containers  'Out of his Storage Facilities'  "On the same day as Completion"."


(As he said  -  In his Experience,  they never get  Access to a Property  UNTIL  (sometimes)  3 p.m.  -  Which,  Mr. Ferguson said,  was  "too Late".  -  Therefore,  he was Refusing to Deliver my 5 Containers  "on the same Day as Completion").


So,  I then had to Contact my Solicitor  +  my Estate Agents,  who in turn,  had to Contact the Owners of my  'potential'  NEW House,  &  inform that my Removal Company were Refusing to  "Deliver my Furniture  'Out of their Storage'  on the same day as Completion".


(&,  My Solicitor  +  my Estate Agents  couldn't believe it.  &  They both said that  "They had  NEVER  heard of a  Removal & Storage Company dictating to the Client  "When they were or were not going to Deliver their Furniture to them".  &  They said that  "that is the Norm,  &  most Removal Companies simply  'have to Wait'  outside the Property until they can gain Access".  &  That that is the  "Norm").


However,  Thankfully,  the Owners of my  'potential'  NEW House,  very Kindly agreed to move the  "Completion Date"  &  bring it Forward by 1 day,  so that my Removal Company  (Rainbow Removals)  could gain  "Instant Access"  to the Property  &  would  "Agree"  to Deliver my Furniture on Friday, 16th January, 2009.


I then wrote an E-Mail Letter to Mr. Peter Ferguson  -  Informing him that we had  "moved the Completion Date"  &  had brought it forward by 1 day,  &  that he could now have  "Instant Access"  to my NEW Property on Friday Morning,  16th January, 2009.


He then Replied  -  "I suppose I will have to Believe you".


THEN,  


A day or so later,  Mr. Peter Ferguson sent me a Text Message  (to my  'personal'  Mobile)  -  Telling me that he would now Deliver my 5 Containers on  Thursday, 15th January, 2009  -  (e.g.  "The Same Day as Completion" !!!).


(I couldn't believe it !!!   -   He had  'originally'  Refused to  "Deliver my 5 Containers  on the same day as Completion".  -  So,  because he had Refused to Deliver my 5 Containers  'Out of his Storage Facilities'  on the same days as Completion,  I had had to run around & contact my Solcitor + Estate Agents,  &  they had,  in turn,  had to contact the Owners of my NEW House,  &  we had moved the Completion Date & brought it forward by 1 day,  to accommodate Mr. Ferguson's Demands.  


&  Then,  when I informed him that we had moved the Completion Date, to accommodate his Demands,  &  he could now have  "Instant Access"  to my NEW Property,  &  Deliver on 16th January,


He then Changed his tune,  &  wanted to  Deliver my 5 Containers  "on the same day as Completion"  -  e.g.  on  Thursday, 15th January, 2009).


So,  I explained that  "No,  that wasn't possible  -  Because  (a)  I had already informed my Solciitor  +  Estate Agents that  He  (my Removal Company)  had Refused to  "Deliver on the same day as Completion",  therefore I couldn't very well turn round now  &  say He had changed his mind  &  was going to Deliver  "on the same day as Completion",  after we had had to change the  "Date of Completion"  &  had had to bring it forward by 1 day.  +  (b)  I had informed the Owners of my  'potential'  NEW  House  "to take their time,  &  not to rush,  as my Furniture wouldn't be Delivered until  Friday Morning,  16th January, 2009.  +  (c)  I was Flying  (which is my Job)  &  I wasn't back from a Flight until  'Late'  on Thursday, 15th January, 2009.


But,  Mr. Ferguson kept  "On & On"  insisting  (via Text)  that he would Deliver my 5 Containers on Thursday, 15th January, 2009.  (&  NOT  on Friday, 16th January, 2009).


Until,  finally,  I told him that I wasn't back from a Flight until  'Late'  on that Thursday, 15th January, 2009.


&  It was  THEN,  that he finally  "Agreed"  to Deliver my 5 Containers on Friday, 16th January, 2009.


&  Mr. Ferguson told me that  "He would Deliver at  08.30 a.m.  on  Friday Morning, 16th January, 2009".


+


10.    Also,  after I had telephoned Mr. Peter Ferguson  (on 2nd January, 2009)  to double-check  "that he could Deliver my 5 Containers  'Out of his Storage Faciltities'  to my NEW House,  on  Friday, 16th January, 2009,


Mr. Peter Ferguson also insisted that  "He had to Receive  'Full & Final Payment'  "5 days  'in advance' "  -  BEFORE  he would Agree to Deliver my Furniture  'Out of his Storage Facilities'  to my NEW House.


So,  I  "had to"  Pay him  'in advance'.   -   So,  I  sent him a  'personal'  Cheque  via  "Recorded Delivery"  -  Which he confirmed to me,  that he had Received my  'personal'  Cheque in  "Full & Final Payment"  'in advance'.


(However,  on his  'original'  Written Quotation Letter,  it specifically states that  "Cheques no later than 10 days prior to move date  or  alternatively  Cash may be on the day").


But,  Mr. Peter Ferguson  "Bullied Me"  &  "Intimidated Me"  &  "Refused to Deliver my 5 Containers  'Out of his Storage Facilities'  UNTIL  he had Received  "Full & Final Payment  'in advance' ".


+  


11.   'On the day of Delivery'  -  e.g.  Friday Morning, 16th January, 2009,


I received a Text Message  (to my 'personal' Mobile)  from Mr. Peter Ferguson,  at  07.38 a.m.


Informing me that  "Delivery could NOT take place today,  &  to Telephone him".


So,  I telephoned Mr. Ferguson,  &  he informed me  "That there was a Problem,  &  my 5 Containers were Buried,  &  he couldn't get them Out  or  Deliver them to my NEW House,  as Agreed".


&  Mr. Ferguson told me that the  'Earliest'  that he could Deliver my 5 Containers  -  would be on Monday, 19th January, 2009.  -   (e.g.  "After"  the Weekend,  &  3 Days  "After"  the Agreed  "Delivery Date".  +  'On my Birthday').


-  Now,  what was I supposed to do ?


(Again,  he had me over a Barrel.  -  He had  "my Money"  in advance.  +   ALL  my Furniture  in his Storage Facilities.  &  He was  "Bullying me"  +  Intimidating me  +  being Difficult  &  Unreasonable  &  Dictating  "the Delivery Date of  ALL  my Furniture  &  Belongings).


So,  I ended up  "Completing"  on  Thursday, 15th January, 2009.


+


Mr. Peter Ferguson  "NOT  Delivering  my 5 Containers  'Out of Store'  to my NEW House,  on  Friday Morning,  16th January, 2009"  as we had Agreed.


&


An  'Empty'  House over the entire Weekend.   (e.g.  No Furniture at all.  No Kettle.  No Fridge.  &  No Bed).


UNTIL  Monday, 19th January, 2009. 


+


12.   I was also  'supposed to be Flying  (e.g.  'Out of the Country')  on a  "Working Trip"  on Sunday, 18th January, 2009.  &  I informed Mr. Peter Ferguson of this fact.  &  He told me  "to get a Friend to be at the Property to let his Men gain Access to unload his Lorry with my 5 Containers of Furniture  &  Belongings,  on the Monday, 19th January, 2009.


So,  I telephoned my Manager  +  my Employer  &  Explained the problem,  &  they very kindly arranged for me  "to be taken off  2  Working Trips"  -  so that I could be  'in the Country'  for the Delivery of my Furniture on Monday, 19th January, 2009.


However,  I have  "Lost out on Salary  +  Flight Pay"  etc.


 


------------------------------------


 


For your Info,


I have  "Tried"  to lodge an  "Official Complaint"  with the Ombudsman for Removal & Storage Companies.  But,  they have no Record of Rainbow Removals on any of their Lists or Federations or Associations,  etc.


So,  they cannot do  "Anything"  to lodge a Complaint  'on my behalf'.


+


I have also Contacted  The Local Trading Standards Office,  in Esher.


&  They have informed me that  "He is in Breach of his Contractual Duty"  +  "he is in Breach of the Supply of Goods & Services Act".


&  They told me to  "Check into a  B&B  UNTIL  he does Deliver my Furniture",  +  also to  keep a note of  "All Expenses & Costs incurred  -  due to Mr. Peter Ferguson  NOT  Delivering my 5 Containers  'Out of his Storage Facilties'  on Friday, 16th January, 2009  (as  Agreed).


However,  I have also  "Lost out on Salary  +  Flight Pay",  as well as  incurring Costs for a  B&B  (for 3 Nights),   +   the Cost of  "bringing my Mortgage  &  Completion Date forward by 1 day",  +  Other Miscellaneous Costs  (e.g.  E-Mails,  Text Messages  +  Mail / Recorded Delivery,  etc. etc.


&  Damage to 1 or 2 items during the Move.   (e.g.  my  NEW  Kettle).


 


+  Finally,


13.    His Men did  NOT  finish  "Re-Assembling my 2 Beds"  as we had  'originally'  Agreed  (way back in August 2008).


(They put 1 bed together  -  incorrectly.   But, the 2nd Bed,  they didn't bother putting the  "Under Drawers"  on.  &  They basically  "abandoned"  finishing it,  &  left without finishing putting the beds together,  properly).  


So,  I had to  Hire  a  "Handy Man"  to come  &  take them  BOTH  apart again,  &  then  re-Assemble them both,  properly  (with  the  "Under Drawers").




So,  my  Outstanding Costs come to  Approx.  £ 2,000.


 



 



 


more details »


2116Ben\'s Gutters [London]
Total claims:4
Failure to complete the job »1/5/0901/05/20091

Ben's Gutters told me that minor repairs would be included in the £165 cost of cleaning the gutters. After taking one handful of leaves out of the gutters they said that the leaking gutter was due to a missing bracket. They hadn't got the bracket on them. I offered to walk to a hardwear shop 50 yards away to get one but after the guy turned up an hour late for my appointment he said he was late for the next one and so someone would come back to repair it. No one came and no-one would return my calls. I am now being given the run around and am told that a missing bracket is not a minor repair. They won't come back. They have said that they will send me a £50 refund but clearly this is not enough and they won't come back to complete the service. I have spoken to the office manager George who tells me that the boys who made the booking have "MISLED" me but that if he sends someone around he will lose his job as they don't do minor repairs that include putting one bracket up. COWBOYS


more details »


2660Ben\'s Gutters [London]
Total claims:4
Overcharged »14/5/0914/05/20091

Had gutters 'Cleaned'? today after a cold-call note saying a close neighbour was having theirs done. This was totally untrue!


They charged for a detached property but looked at less than 3 sides of the property.


In the time their operator was working here (less than 15 minutes!) it was physically impossible to cover the property.


When requesting a refund of the difference between a detached and semi-detached house, I was offered the princely sum of £10.


Their equivalent hourly rate is £280 per hour.


 


more details »


5440Ben\'s Gutters [London]
Total claims:4
No payment on distribution »08/09/200911/10/20091

I run my own leaflet distribution company, Face To Face Distribution, and my first job came last month from these guys in Bens Gutters. Their representative (I won't name names) contacted me by email stating that they were looking for a distributor in Sussex to give out leaflets, so I took the job. The person also stated that they were looking for regular weekly distribution so I was obviously going to take up the offer for some great weekly work and money. After the first week distributing leaflets in the Cuckfield area, not only did they overprint their leaflets (and have left me with about 2,000 more than I needed) they haven't ever gotten back to me with any more regular work and the worst thing is that they haven't paid me for the work I done for them. I understand this isn't the first time they've been complained about on this site, and now I see that I was taken for a ride. I will be taking action against them to get this payment, and will definitely be taking further steps when dealing with any other company before I take on work in the future.


more details »


2748Smart Mop [Non available]
Total claims:4
Charged almost 3 X's what was quoted »05-17-0918/05/20091

more details »


10721Smart Mop [Non available]
Total claims:4
excessive charge for order »1-25-201025/01/20101

On 1-22-2010 ordered 'smartmop' on internet; $19.95 + s/h 9.95.

Today, credit card preauthorization made for $91.92. Attempted to contact company via telephone - perpetual hold with music or curt "good bye" rather than connect to customer service representative.

CC company advises to dispute transaction when actual charge made to my account, which I will do.

Be aware of this apparent repeating practice by this "Sham" (pun intended!)



more details »


5204zacks gutters [london]
Total claims:1
a complete scam »31/9/0901/10/20091

DONT TRUST THIS COMPANY THEY ARE SCAMING A COMPANY CALLED BENS GUTTERS. PUTTING LEAFLETS THROUGH DOORS AND CLAIMING TO BE GUTTER CLEANERS. COME TO MY DOOR AFTER I BOOKED THEM IN FOR A JOB AND THEY TURNED ROUND AND SAID A MORE EXSPENSIVE PRICE THAN WHAT WAS QUOTED OVERTHE PHONE . SOUNDED LIKE A CHILD ON THE PHONE AND WAS JUST A COUPLE OF TEENAGERS WHEN THEY TURNED UP . NO DOUBT IN MY MIND COWBOYS AND ARE DEFFINATLY NOT INSURED STAY AWAY


more details »


13195Selclene
Total claims:1
Harrassment for undue fees »30 July 201002/08/20101
Lesley Yacomine is the most unprofessional person I have ever dealt with. Like her previous company, Lightwater Cleaning, there seem to be similar complaints about her affiliations with Selclene. She is agressive and I have even had to report this as harrassment to the police. I will advise anyone to think twice before dealing with this company, as they will go out of their way to claim money that does not belong to them. The legths this women goes through to get her claws on money from a contractual agreement which I terminated 2 years ago stunned me. If you want to save yourself from a huge headache DO NOT EVEN CALL THEM and avoid giving them any contact details whatsoever.






more details »


381initial cleaning services [bristol]
Total claims:1
intial cleaning »3.11.200826/11/20080

what it was due to them not paying me i lefted even thou i was there for three weeks.and again i was put on this through working links.


 


more details »


634Choice Cleaning Services [Swansea]
Total claims:1
Scratched window sills on upper floor »13/1/0914/01/20090

I have been using Choice Cleaning Services since 2005, shortly after moving into my newly built home.  Their unique selling point to me was the fact that they clean customers'windows using the latest methods ie not having to climb ladders by using long poles with a brush on the end to clean the upper windows.  They also use spring water.


They have always done a reasonable job, albeit a few times where I have had to call them back to re-clean.  However, over the last few months I have noticed scratches appearing on my window sills upstairs  and yesterday noticed quite a large scratch on my lounge window, which wasnt there the last time I wiped over the window sill.  As Choice are the only firm to do any work at my property, it doesnt take a genius to work out that they have caused these scratches.


I called and spoke to the owner of Choice Cleaning yesterday and told him about the scratch on my window and also the scratches on the window sills.  He said he would come and have a look.  I have to say that considering I have been a very loyal customer, his attitude towards me was absolutely disgusting, and even though it was obvious he knew that the brush head had caused the scratches on my upper window sills due to the operatives resting the base on the sills whilst cleaning the windows, he would not admit to it, and even tried to tell me that we had caused the damage ourselves!!


Needless to say, I have cancelled any future business with Choice and also my standing order.  However, when I called my bank to do this, they said that a payment went out on 29 December, but they have not cleaned my windows since then.  I have left a message for them to refund this money (£26) as they bill in advance, but so far they have not bothered to call me back.


As a business owner myself (for 12 years), I find it amazing that Choice Cleaning can afford to upset and lose customers, particularly in such a volatile market, and where the competition is fierce. 


 


 


 


more details »


804Phoenix Brands LLC [Omaha, NE]
Total claims:1
Demand for payment in compensation for damage by RIT Color Remover »December 200805/02/20090
Phoenix Brands LLC, is completely blowing off a legitimate damage claim I submitted to the.

Phoenix Brands is the manufacturer of RIT 'Whitener & Brightener' and other(expensively priced) RIT-brand powders for whitening and dyeing fabrics (as well as several other household chemicals), is refusing to compensate me for damage done to my clothing as a result of my using RIT 'Whitener & Brightener'.

I used 'Whitener & Brightener' exactly as per the directions printed on the packet. The outside of the carton states, "COMPLETE directions on inside surface of carton". As it turns out, the directions (inside) fail to warn that dye may transfer from colored fabric to white fabric and permanently tinge them - which is what happened in my case.

The company's reply to my 'damage claim' letter includes the bald faced retort, "Unfortunately we cannot address on the product packaging every possible detrimental scenario that could occur due to the consumer's actions. Thus we have to deny your claim."

Following next is the response from Phoenix Brands.
Following after that is my damage claim letter to Phoenix Brands.
Lastly, are the instructions provided by e-mail 'Consumer Services' for Phoenix Brands on how to submit a damage claim.
________________________________________________________________
RESPONSE FROM PHOENIX BRANDS, 4th February 2009

From: Phoenix Brands Inquiries
To: [My e-mail address removed.]
Sent: Thursday, February 05, 2009 12:46 PM
Subject: RE: pho Form: Contact

Dear [My name removed.],

Thank you for your letter describing your experience using Rit Color Remover. We are sorry that you were disappointed and appreciate the time you took to let us know.

Unfortunately we cannot address on the product packaging every possible detrimental scenario that could occur due to the consumer's actions. Thus we have to deny your claim.

I hope you will continue to be a loyal user of Phoenix Brands products. In the coming weeks you will receive a couple coupons, each good for any size or form of Rit Dye.

Thanks again for contacting us and for giving us an opportunity to make amends. We value you as a customer.

Regards,

Phoenix Brands
Consumer Services
________________________________________________________________
MY LETTER TO PHOENIX BRANDS, 27th December 2008

[My name & address deleted]

Phoenix brands
Consumer Services/ damage claim
12111 Emmet street
Omaha Nebraska 68164

DAMAGE CLAIM

Dear Sir or Madam

A RIT Customer Service Representative has directed me to re-submit the following claim information to the address above.

Additional information requested by the Customer Service representative is:
- The damaged items had not been bleached previously.
- Bar code number on RIT is 8 85967 83600 4 .
NOTE: There is NO embossed mfg or batch code in/on the boxes of RIT.

----- Original Message -----
From: [My e-mail address deleted]
To: consumerservice@phoenixbrandsllc.com
Sent: Saturday, December 27, 2008 12:17 PM
Subject: Demand for payment in compensation for damage by RIT Color Remover

[My name, address, telephoine number deleted]

Dear Sir or Madam

I am writing to demand payment of $280.14 from Phoenix Brands, to enable me to purchase replacements for my white cotton laundry items that have been permanently tinged pink by treating them and a colored cotton dish towel with RIT Color Remover.

Instead of brightening the whites and removing/reducing the color in the dish towel, the RIT Color Remover spread the red color from the single dish towel to all the other laundry (which was white before the treatment with RIT Color Remover) in the washing machine.

The directions on the RIT Color Remover package do not warn against mixing white and colored laundry items while treating with RIT Color Remover. Neither do the directions warn that color removed from one item can bleed and can also migrate-to and then stain other laundry items in the washing machine.

I followed the instructions for the washing-machine color removal process precisely: first washed a small load of my cotton whites and single colored dish towel with detergent as usual; removed those articles from washer but did not dry them; ran a following cycle with hottest water at small load level; dissolved two packets of RIT Color Remover into the hot water as the tub filled; added cotton whites plus single colored dish towel as agitation started; allowed agitation for 10 minutes, and then for another 20 minutes after I saw that all "whites" had gone a pink color; allowed washer's cycle to complete; ran following wash cycle with detergent.

Since then, two further treatments of the 'whites' (without the colored dish towel) with RIT Color Remover have not succeeded in removing the pink tinge.

Here's a final photo of the pink tinged 'whites'. Following that is a list of nominal replacement costs excluding shipping and handling costs, and including links to sample sources of replacement items.

[Photo of tinged laundry items would not paste into this box.]


ITEM NUMBER OF ITEMS REPLACEMENT COST
Boxer briefs 6 6 x $16.50 = $99
http://www.freshpair.com/Calvin-Klein-Body-Stretch-Boxer-Brief-U1696.html

Under shirts 8 4 x $18.50 = $74
http://www.ribbedtee.com/store/mens-white-undershirt-cool-comfortable-cotton-fitted-long/prod_2.html?review=read#read_review

Dish towels 6 3 x $19.95 = $58.85
http://www.surlatable.com/product/tabletop+%26+serving/linens/towels%2C+pot+holders+%26+mitts/italian+hen-motif+towels%2C+set+of+2.do?search=basic&keyword=towel&sortby=ourPicks&page=2

Sport socks 1 pair $6

RIT Color Remover 6 packets 6 x $3.49 = $20.94
_______________________________________________________________
SUBTOTAL $258.79

8.25% CA sales tax $21.35
(My city in California deleted.])
_______________________________________________________________
TOTAL $280.14
_______________________________________________________________
Sincerely [My name deleted.]


¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬------------------------------------------------------------------------------------------------------------

Hello,
This is the proper way to file a damage claim:
mail to :
Phoenix brands
Consumer Services/ damage claim
12111 Emmet street
Omaha Nebraska 68164

YOU HAVE TO SUBMIT!!!!
Name of the product you used.
MFG code or batch code from each box 5 digits that are embossed in
the box or stamped on the bottle.
The manner of use( were you using the product as intended)
What was the damage
The Value of the damage( receipt actual pictures of the damage and
something that shows the price actual value.
Details on how the damage cam about step by step.
If there are any steps you made to repair/fix/undo the damage what
steps were those.
What type of material was it.
Was the Item bleached previously.
Picture of the item or the item itself.
I know that you sent a lot of this information in this e-mail but you
must send a damage claim in its not anything that we can file for
you. Demanding the money also does not get a refund we must have the
proper information mailed in. The process could take 2-3 months
before determination and compensation has been received. They do
investigate this fully. I will make record of the e-mail, but if its
compensation that you are looking for you must file a damage claim
and mail the previous information in. Thanks for contacting Rit
[My name deleted.]
Tanisha
Rit Customer Service Representative

more details »


811wakefild MDC [wakefield]
Total claims:1
rubish left on pavement »6.2 0906/02/20090

wakefield binmen came round to collect the bin rubbish however they did not collect the rubbish bags from next door now with an aunt whos


not very good on her feet i think after paying an extortinate rate of money to the councill that [h@s] (link: mailto:h@s) would be their


priority but no in for a penny in for a lumpsum.


more details »


942Rainbow Removals [Wokingham]
Total claims:5
Non-Delivery of my 5 Containers of Furniture & Belongings 'Out of Store' to my NEW House on Friday, 16th January, 2009 »Friday, 16th January, 200918/02/20090

 



 



My Complaint is against  -  Mr. Peter Ferguson.


(Who is the Owner of  Rainbow Removals).




Rainbow Removals,


7 Tamarisk rise,


Wokingham,


BERKSHIRE.


RG40  1WG




Telephone Number :-  01189 770436


 


--------------------------------------------


 


-    Mr. Peter Ferguson came round to my House to view all my Furniture & Belongings,  for the purposes of giving me an Accurate Quotation.  


&  Mr. Peter Ferguson totally  "Under-Estimated"  how many Containers all my Furniture & Belongings would need.  (He quoted me for 3 Containers.  When,  it was in fact,  5 Containers  =  Which is quite a  BIG  Mistake  or  Under-Estimation,  for an  "Expert"  or  a Businessman in the Removal & Storage industry,  with his own Company).


-    Mr. Peter Ferguson's Accounts  +  Invoices/Bills were consistently Incorrect / Wrong.  &  Didn't show or reflect Payments that I had already made.


-    Mr. Peter Ferguson tried to  "Over-Charge"  me for the Packing Materials.


-    Mr. Peter Ferguson then changed his Storage Prices  (or  Upped his Storage Prices)  within 1 Month of having all my Furniture & Belongings  'in his Storage Facilities'.


-    His Behaviour & Attitude  became  "totally Unprofessional"  &  "Unreasonable".  &  He also went  'Out of his way'  to be as Difficult  &  as Obnoxious as possible.  (Once he had my Furniture & Belongings in his Storage Facilties).


-    He  "Over-Stepped the mark"  or  "Crossed a Line"  &  became  "too Familiar"  +  "Unprofessional",  by Contacting me  via Facebook,  on-line.


-    He also became quite Aggressive,  &  used  "Bullying & Intimidating Tactics".


&  Ultimately,


-   Mr. Peter Ferguson did NOT Deliver my 5 Containers  'Out of his Storage Facilities'  on the  "Agreed Date of Delivery"  (e.g.  Friday Morning, 16th January, 2009).


&


-   According to  The Local Trading Standards Office  -  Mr. Peter Ferguson is  "in Breach of his Contractual Agreement"  +  "in Breach of the Supply of Goods & Services Act".


&  He caused me  "additional Costs"  +  "an extreme amount of Stress',  by not Delivering my 5 Containers on the  "Agreed Date".


 


 


-----------------------------------------


 


What Happened  (in more Detail) :-


Prior to the Sale of my previous House  (in August 2008),  I got 5 Quotations done from various different Removal & Storage Companies.


&  It came down to a choice between 2  "Cheaper"  Companies  -  Farrier & Fenwick  (which is a Local Company near me),  who I have used previously,  for my previous Move  (in 2001);   &  Rainbow Removals  (located in Wokingham, Berkshire).


However,  there were certain things included on the Written Quotation from Farrier & Fenwick  (+  the other Removal & Storage Companies),  that weren't written or included in Rainbow Removals' written Quotation.


Therefore,  I telephoned Mr. Peter Ferguson,  &  Explained that I needed to Clarify 1 or 2 things,  before I made a Decision as to who I would instruct to Remove & Store all my Furniture & Belongings.


e.g.  


1.    Export Wrapping 5 pieces of  'Delicate'  Furniture.


2.    Dis-Assembling  +  Re-Assembling 2 Beds  +  1 Wardrobe.


3.    The Price of Packing Materials


&


4.    The Price of Storage.


 


So,  on the Telephone,  Mr. Peter Ferguson  "Verbally Agreed"  to  "Cap the Packing Materials at £ 90",  +  Agreed to Export Wrap the 5 items of  'Delicate'  Furniture,  +  Dis-Assemble & Re-Assemble my 2 Beds + 1 Wardrobe,  +  Offered me a Price of  £ 12 per Container,  per Week.  (Instead of the £ 15 per Container, per Week,  which was Quoted in his  "Written Quotation"  to me).  


&  He begged/pleaded with me to  "give him the Job/Work".


So,  I agreed, & instructed him to be my Removal & Storage Company. 


 


However,  'On the day of Removal'  -  e.g.  Thursday, 28th August, 2008 :-


-    Mr. Peter Ferguson  telephoned me to inform me that his Removal Lorry would turn up at  08.30 a.m.


-    He then telephoned me a 2nd time,  to inform me that they would turn up at 09.15 a.m.


-    He then telephone me a 3rd time,  to inform me that they would turn up at 10 a.m.


They  FINALLY  turned up at  10.30 a.m.


(&  Then,  after all that,  it was  ONLY  a very small Van,  that turned up,  with  2 Guys who  "Export Wrapped"  my 5 pieces of  'Delicate'  Furniture,  &  then promptly sat down to wait for the  Large Lorry to turn up with the Removal/Storage Containers).


So,  my First Complaint  -  Is,  that they  "were very Late in Arriving".


+


2.    Mr. Peter Ferguson  (being the Owner of Rainbow Removals)  came to my House,  to have a look at  ALL  my Furniture & Belongings,  to give me a Quotation for  "the Cost of Removaing + Storing   ALL  my Furniture & Belongings".


&  Mr. Peter Ferguson Quoted me for  "3 Containers".  


(&  Being that he was  'supposedly'  an  "Expert",  +   Owned Rainbow Removals,  &  was  'supposedly'  "Experienced"  in the Removal & Storage industry,  I would have thought he would have been  "fairly Accurate").


However,  all the other 4 Removal & Storage Companies quoted me for  4-5 Containers.


+  'On the day of Removal'  -  When his own Removal men turned up,  as soon as they Arrived,  they told me that  "There was no way that it was a  3-Container Job".  &  That it was definitely a  "5-Container Job",  &  that it was  "Obvious".


(So,  how can an  "Experienced"  Businessman,  with his own Removal & Storage Company,  get it  "soooo Wrong"  or  "Be so Inaccurate"  when giving a Quotation ?).


Or,  did he do it  "on purpose"  -  Just to get the Job ?


+


3.   1 of his Removal men  "Tripped,  or  Kicked,  my  Front Door sill  &  cracked it & broke it".  


(&  I informed Mr. Peter Ferguson of this Breakage).


+


After  ALL  my Furniture  &  Belongings had been Removed into  "Store".


4.    Within 1 Month,  I received an Invoice  -  "Over-Charging"  me for Packing Materials.


(Which I then wrote to Mr. Peter Ferguson & Queried this Mistake/Error.   &  Thankfully,  Mr. Ferguson did finally Agree to alter his Invoice,  &  reflect the Correct Price for Packing Materials  -  Which we had  "Verbally"  Agreed to  "Cap"  at  £ 90).


&  He re-sent me a  Corrected  Invoice,  reflecting this  -  e.g.  £ 90  for Packing Materials  (as we had  'originally'  Agreed).


+


5.    Within 1 Month of Mr. Ferguson's Company  (Rainbow Removals)  Packing & Removing all my Furniture into  "his Storage Facilities",  Mr. Ferguson  wrote to me  "Changing his Storage Prices"  &  Upping the Price per Container,  per Week,  for storing all my Furniture & Belongings.  (e.g.  He changed the price  -  From £ 12 per Container, per Week,  to  £ 15 per Container, per Week).  


&  Obviously,  as he already had all my 5 Containers with all my Furniture & Belongings,  what could I do about him  "Raising his Price ???".  


I was snookered.  &  My Hands were Tied.  (As I couldn't very well do anything about it,  could I ?).  So,  I had no choice in the matter.  (As I couldn't very well remove my 5 Containers of Furniture & Belongings,  &  move them to another Storage Company,  because it would have cost me a Fortune).


+


6.    Mr. Peter Ferguson  contacted me  via  Facebook.  (For some  "unknown"  Reason ???).


(e.g.  Approx. 6 weeks after he & his Removal Company had come to my House & packed up + Removed all my Furniture into  "his Storage Facilities",  Mr. Peter Ferguson  (for some unknown Reason)  contacted me  via Facebook).


Now,  bearing in mind,  that Mr. Ferguson had my  "Mailing Address"  +  also my  'Personal' Mobile Telephone Number  +  also my  'Personal'  E-Mail Address  -  "IF"  there were any Problems,  or  he Needed to Contact me  (with regards to my 5 Containers  &  all my Furniture etc.)  -  e.g.  For  "Business"  Reasons.


-    Therefore,  Why did he feel the Need to Contact me via Facebook ?


(I personally feel that  "Mr. Peter Ferguson has  "Over-Stepped the Mark"  or  "Crossed a Line"  &  become  "far too Familiar with me".  &  His behaviour is  "Inappropriate"  +  "Unprofessional").


+


7.    Mr. Peter Ferguson consistantly kept on sending me Invoices,  each Month,  with the Incorrect/Wrong amounts  "Outstanding",  &  saying that I owed him Incorrect Amounts.


(Basically,  Mr. Peter Ferguson had  "turned up on the  'Removal Date'  (e.g.  Thursday, 28th August, 2008)  &  had asked me for a  'Personal Cheque'  for  £ 800,  which I gave to him).  However,  Mr. Ferguson hadn't bothered to Deduct this  £ 800.  


Nor,  did Mr. Peter Ferguson bother to Deduct  "each Month's Storage Costs" that I had already paid to him,  via  'Personal Cheque'  each month.


Therefore,  his Accounts System  or  Method of Accounting  was Incorrect  &  "not Accurate"  or  Up-to-Date".


&  His Invoices kept on  "Over-Charging me"  &  "Didn't Deduct my Payments that I had already made etc.").


So,  I told him that his Invoices were Incorrect,  &  did not Accurately show  "How Much"  I had already Paid  +  How much I owed,  each Month.


So,  Mr. Ferguson told me to  "Let him know  "How Much"  my Records showed that I owed him".  


(Which I shouldn't have had to do.  &  Which I felt  "He"  should have been Accurately Deducting my Monthly Storage Payments  (that I has sent to him each Month by  'Personal Cheque'),  &  He should have been telling Me  "How Much I owed him".  &  Not the other way around).


Anyway,  I did inform of  "How Much"  I worked it out to be.  &  He eventually Agreed with me,  after he had correctly  "Checked his Records".


+


8.    I telephoned Mr. Peter Ferguson on  2nd January, 2009,  to inform him that  -  I wanted to have my 5 Containers Delivered to my  NEW  House,  'Out of his Storage Facilities'  on Friday, 16th January, 2009.


&  I wanted to  "double-check"  with him,  first,  that this Date was Okay,  BEFORE  I went ahead & instructed my Solicitor to  "Agree a  Completion Date with the other side's Solicitors etc.".


Mr. Peter Ferguson said that  -  Friday, 16th January, 2009  -  would be  "Okay,  for Delivery of my 5 Containers".


I then put it  'in Writing'  to Confirm all this  (in an E-Mail Letter).


(&  I asked him to Deliver my 5 Containers with  ALL  my Furniture  &  Belongings  'Out of his Storage Facilities'  to my NEW House,  After Midday  or  'Early'  Afternoon,  on the  "Date of Completion"  -  e.g.  on Friday, 16th January, 2009).


It was  THEN,  that Mr. Peter Ferguson  became  "VERY  Angry  &  Irate"  &  also became  "VERY  Unco-operative"  &  Unhelpful.


&  


He basically  "Refused"  (point blank)  "to Deliver my 5 Containers  'Out of his Storage Facilities'  "On the same day as Completion"."


(As he said  -  In his Experience,  they never get  Access to a Property  UNTIL  (sometimes)  3 p.m.  -  Which,  Mr. Ferguson said,  was  "too Late".  -  Therefore,  he was Refusing to Deliver my 5 Containers  "on the same Day as Completion").


So,  I then had to Contact my Solicitor  +  my Estate Agents,  who in turn,  had to Contact the Owners of my  'potential'  NEW House,  &  inform that my Removal Company were Refusing to  "Deliver my Furniture  'Out of their Storage'  on the same day as Completion".


(&,  My Solicitor  +  my Estate Agents  couldn't believe it.  &  They both said that  "They had  NEVER  heard of a  Removal & Storage Company dictating to the Client  "When they were or were not going to Deliver their Furniture to them".  &  They said that  "that is the Norm,  &  most Removal Companies simply  'have to Wait'  outside the Property until they can gain Access".  &  That that is the  "Norm").


However,  Thankfully,  the Owners of my  'potential'  NEW House,  very Kindly agreed to move the  "Completion Date"  &  bring it Forward by 1 day,  so that my Removal Company  (Rainbow Removals)  could gain  "Instant Access"  to the Property  &  would  "Agree"  to Deliver my Furniture on Friday, 16th January, 2009.


I then wrote an E-Mail Letter to Mr. Peter Ferguson  -  Informing him that we had  "moved the Completion Date"  &  had brought it forward by 1 day,  &  that he could now have  "Instant Access"  to my NEW Property on Friday Morning,  16th January, 2009.


He then Replied  -  "I suppose I will have to Believe you".


THEN,  


A day or so later,  Mr. Peter Ferguson sent me a Text Message  (to my  'personal'  Mobile)  -  Telling me that he would now Deliver my 5 Containers on  Thursday, 15th January, 2009  -  (e.g.  "The Same Day as Completion" !!!).


(I couldn't believe it !!!   -   He had  'originally'  Refused to  "Deliver my 5 Containers  on the same day as Completion".  -  So,  because he had Refused to Deliver my 5 Containers  'Out of his Storage Facilities'  on the same days as Completion,  I had had to run around & contact my Solcitor + Estate Agents,  &  they had,  in turn,  had to contact the Owners of my NEW House,  &  we had moved the Completion Date & brought it forward by 1 day,  to accommodate Mr. Ferguson's Demands.  


&  Then,  when I informed him that we had moved the Completion Date, to accommodate his Demands,  &  he could now have  "Instant Access"  to my NEW Property,  &  Deliver on 16th January,


He then Changed his tune,  &  wanted to  Deliver my 5 Containers  "on the same day as Completion"  -  e.g.  on  Thursday, 15th January, 2009).


So,  I explained that  "No,  that wasn't possible  -  Because  (a)  I had already informed my Solciitor  +  Estate Agents that  He  (my Removal Company)  had Refused to  "Deliver on the same day as Completion",  therefore I couldn't very well turn round now  &  say He had changed his mind  &  was going to Deliver  "on the same day as Completion",  after we had had to change the  "Date of Completion"  &  had had to bring it forward by 1 day.  +  (b)  I had informed the Owners of my  'potential'  NEW  House  "to take their time,  &  not to rush,  as my Furniture wouldn't be Delivered until  Friday Morning,  16th January, 2009.  +  (c)  I was Flying  (which is my Job)  &  I wasn't back from a Flight until  'Late'  on Thursday, 15th January, 2009.


But,  Mr. Ferguson kept  "On & On"  insisting  (via Text)  that he would Deliver my 5 Containers on Thursday, 15th January, 2009.  (&  NOT  on Friday, 16th January, 2009).


Until,  finally,  I told him that I wasn't back from a Flight until  'Late'  on that Thursday, 15th January, 2009.


&  It was  THEN,  that he finally  "Agreed"  to Deliver my 5 Containers on Friday, 16th January, 2009.


&  Mr. Ferguson told me that  "He would Deliver at  08.30 a.m.  on  Friday Morning, 16th January, 2009".


+


10.    Also,  after I had telephoned Mr. Peter Ferguson  (on 2nd January, 2009)  to double-check  "that he could Deliver my 5 Containers  'Out of his Storage Faciltities'  to my NEW House,  on  Friday, 16th January, 2009,


Mr. Peter Ferguson also insisted that  "He had to Receive  'Full & Final Payment'  "5 days  'in advance' "  -  BEFORE  he would Agree to Deliver my Furniture  'Out of his Storage Facilities'  to my NEW House.


So,  I  "had to"  Pay him  'in advance'.   -   So,  I  sent him a  'personal'  Cheque  via  "Recorded Delivery"  -  Which he confirmed to me,  that he had Received my  'personal'  Cheque in  "Full & Final Payment"  'in advance'.


(However,  on his  'original'  Written Quotation Letter,  it specifically states that  "Cheques no later than 10 days prior to move date  or  alternatively  Cash may be on the day").


But,  Mr. Peter Ferguson  "Bullied Me"  &  "Intimidated Me"  &  "Refused to Deliver my 5 Containers  'Out of his Storage Facilities'  UNTIL  he had Received  "Full & Final Payment  'in advance' ".


+  


11.   'On the day of Delivery'  -  e.g.  Friday Morning, 16th January, 2009,


I received a Text Message  (to my 'personal' Mobile)  from Mr. Peter Ferguson,  at  07.38 a.m.


Informing me that  "Delivery could NOT take place today,  &  to Telephone him".


So,  I telephoned Mr. Ferguson,  &  he informed me  "That there was a Problem,  &  my 5 Containers were Buried,  &  he couldn't get them Out  or  Deliver them to my NEW House,  as Agreed".


&  Mr. Ferguson told me that the  'Earliest'  that he could Deliver my 5 Containers  -  would be on Monday, 19th January, 2009.  -   (e.g.  "After"  the Weekend,  &  3 Days  "After"  the Agreed  "Delivery Date".  +  'On my Birthday').


-  Now,  what was I supposed to do ?


(Again,  he had me over a Barrel.  -  He had  "my Money"  in advance.  +   ALL  my Furniture  in his Storage Facilities.  &  He was  "Bullying me"  +  Intimidating me  +  being Difficult  &  Unreasonable  &  Dictating  "the Delivery Date of  ALL  my Furniture  &  Belongings).


So,  I ended up  "Completing"  on  Thursday, 15th January, 2009.


+


Mr. Peter Ferguson  "NOT  Delivering  my 5 Containers  'Out of Store'  to my NEW House,  on  Friday Morning,  16th January, 2009"  as we had Agreed.


&


An  'Empty'  House over the entire Weekend.   (e.g.  No Furniture at all.  No Kettle.  No Fridge.  &  No Bed).


UNTIL  Monday, 19th January, 2009. 


+


12.   I was also  'supposed to be Flying  (e.g.  'Out of the Country')  on a  "Working Trip"  on Sunday, 18th January, 2009.  &  I informed Mr. Peter Ferguson of this fact.  &  He told me  "to get a Friend to be at the Property to let his Men gain Access to unload his Lorry with my 5 Containers of Furniture  &  Belongings,  on the Monday, 19th January, 2009.


So,  I telephoned my Manager  +  my Employer  &  Explained the problem,  &  they very kindly arranged for me  "to be taken off  2  Working Trips"  -  so that I could be  'in the Country'  for the Delivery of my Furniture on Monday, 19th January, 2009.


However,  I have  "Lost out on Salary  +  Flight Pay"  etc.


 


------------------------------------


 


For your Info,


I have  "Tried"  to lodge an  "Official Complaint"  with the Ombudsman for Removal & Storage Companies.  But,  they have no Record of Rainbow Removals on any of their Lists or Federations or Associations,  etc.


So,  they cannot do  "Anything"  to lodge a Complaint  'on my behalf'.


+


I have also Contacted  The Local Trading Standards Office,  in Esher.


&  They have informed me that  "He is in Breach of his Contractual Duty"  +  "he is in Breach of the Supply of Goods & Services Act".


&  They told me to  "Check into a  B&B  UNTIL  he does Deliver my Furniture",  +  also to  keep a note of  "All Expenses & Costs incurred  -  due to Mr. Peter Ferguson  NOT  Delivering my 5 Containers  'Out of his Storage Facilties'  on Friday, 16th January, 2009  (as  Agreed).


However,  I have also  "Lost out on Salary  +  Flight Pay",  as well as  incurring Costs for a  B&B  (for 3 Nights),   +   the Cost of  "bringing my Mortgage  &  Completion Date forward by 1 day",  +  Other Miscellaneous Costs  (e.g.  E-Mails,  Text Messages  +  Mail / Recorded Delivery,  etc. etc.


&  Damage to 1 or 2 items during the Move.   (e.g.  my  NEW  Kettle).


 


+  Finally,


13.    His Men did  NOT  finish  "Re-Assembling my 2 Beds"  as we had  'originally'  Agreed  (way back in August 2008).


(They put 1 bed together  -  incorrectly.   But, the 2nd Bed,  they didn't bother putting the  "Under Drawers"  on.  &  They basically  "abandoned"  finishing it,  &  left without finishing putting the beds together,  properly).  


So,  I had to  Hire  a  "Handy Man"  to come  &  take them  BOTH  apart again,  &  then  re-Assemble them both,  properly  (with  the  "Under Drawers").




So,  my  Outstanding Costs come to  Approx.  £ 2,000.


 



 



 


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14648Rainbow Removals [Wokingham]
Total claims:5
RAINBOW REMOVAL - INSURANCE CLAIM FOR DAMAGED THEY CAUSED »16 April 201018/11/20100


We used rainbow removals - they caused quite a lot of damage to our furniture.
We put in a claim in April 2010 its now Nov 2010 and he hasn't dealt with our insurance claim.
We have now used a solicitor to claim the damage - and we will see it through.
A nasty man once you have done business with him.
Useless company - his van wasn't big enough for our move, and it was so squashed in.
We have submitted insurance documentation 3 times....and heard nothing.
He operates across Berkshire - won't advise you use him.



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21952Rainbow Removals [Wokingham]
Total claims:5
Damage Goods »14/04/201110/11/20110
Used Rainbow Removals for our move on the 14th April 2011, we purchased the pack & move service and were told we would be insured for up to £50,000 if any items were damaged.

On the day of the move the mover team were great and can't fault them. Unfortunaty two of our sofa's were scuffed but fair play to the team they highlight this, took photo's and said they'd inform management of the incident.

At the end of the move we signed the job sheet which included the comments about the sofa's.

On unpacking our items in the days following we noticed a few small others also had damaged. I contacted Rainbow Removals and requested a claim form. This is where the issues really started and forms the nature of the complaint.

It took repeat attempts to get the form out of Peter from Rainbow Removals and then once I eventually got it I submitted it straight back completed with all the details including photographs of the items. In the end I had to e-mail the form back on three seperate occassions as he (Peter) claimed he didn't have it which was rubbish seeing as I tagged all my e-mails with a request read receipt.

After lots of chasing with their insurance broker directly (Basil Fry) I managed to get it referred to a loss adjuster (Cunningham Lynsay), this is now November 2011 and it's only recently got to this stage.

Suprise suprise Rainbow Removals first denied all knowledge of causing any damage to our sofas. I insisted they dig out their signed job sheet from the day and sure enough it contained the comments about our sofas. We now have liability accepted for them however they have offered an insulting amount to cover the damage caused.

Rainbow Removals have also stated that as we didn't unbox the other items on the day then they wouldn't accept liability for that damage. It's all a total joke to be honest as who moves house and unpacks everything the same day before the removal team go home.

Rainbow Removals after sales service is appauling and I would not recommend them to anyone. They sell you insurance for which they simply will not claim against.

It's getting to the point now where I shall be forced to take them to the small claims court as I've had enough.

*STAY AWAY FROM THIS COMPANY*

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1343888 Junk out [Natick]
Total claims:2
lousy service »3/16/200916/03/20090

I hired 888  Junkout to come remove junk from my yard and basement. I was given a quote for the size of the job that I agreed to. The loaders did such a lousy job of loading the truck (making tent type piles instead of flat piles, much of the pile in the yard was left behind under the guise of the truck being too full. Of course for an additional fee they would come back to complete the pick up.


Next time I rent dumpster and hire a couple kids to load it up.


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