Latest Companies Claims

On 28 February 2010 I booked a flight with KLM from Cardiff to Abu Dhabi return. I later decided to delay my return by one day and telephoned KLM to arrange this. My booking conditions state quite clearly that "Changes are allowed free of charge". I was charged £75 for this change. I believe the return flight that I took was cheaper than the original - KLM will not tell me if this is so. I have tried to get a refund of £75 (and a credit for the difference in flight price) with no success - I have sent several emails and messages sent through their web site. They refuse to acknowledge the conditions of booking and maintain the charge was correct. Recent e-mails and a letter with copies of the conditions sent by special delivery have been ignored.

At 1700 today (14 August, same day I posted the above)) I received an e-mail from KLM stating that they would refund my £75.

Not all I require from them but if this site has had an effect I am VERY impressed.

I will continue to pursue the rest of my claim

I ordered a free trial the same thing as many people did before, to make a long story short I have 4 charges on my credit card which I was not aware of. The first three charges were from "DazzlinSmile8664453661" each time $87.47 US, one charge was from "BRIGHT WHITE 8008649903 EL TECAL" the amount was $87.47. I called to cancel of course when I realized this is a scam on August 9, 2010, they said it takes 48 hours to receive their cancellation. I called back 36 hours later, this time they repeated the same thing, they refused to send me an email to confirm but rather repeatedly said that I can be assured of that my account has already cancelled and they gave me the confirmation number. I demanded them to send the email, they said it has to make a request to their email department to send out the cancellation and they don't do it over the phone, it sounded so much uneducated scam! I am not sure which name they are going to change next. Can someone really stop this low life scam? Or can they evolve from one form to another and continue to scam people every day?

By the way, this is the address they gave me "3609 North 29th Avenue, Hollywood, Florida 33020".  I did a google search, it looks like it is a warehouse.  

Paid £55 +£ 4.99 fee for Moneygram and then half an hour later asked for a further £75 + £4.99 I became suspicious as I was told that this would be refunded with my loan. I have refused to pay this and asked for a refund, but I'm not very hopeful of getting one.

I order a 10 day free trail with this company on 24th of july only paying for delivery. The agreement with the company was that i had to cancel my membership within 10 working days after the trail, or risk paying more. A payment of £2.60 for the delivery of the product was taken from my bank account on the 27th of July. By the 29th of July i had not received my product, so decided to ring the company from the number they had provided me with. The number didn't work, I could not reply to the email they had sent me either as it just bounced back this really started worrying me. I canceled my debit card on the 2nd of August fearing they'd take more money out of my account. The following week on the 5th of August i received the product the same number that hadn't previously worked was included in the package with the product. There was also a website on the product box, which i looked at www.vividsmile.com. On the website is a phone number , again the same one that doesn't work, there is no contact email address. There was a postal address but with time running out i felt that any letter sent to them would not get before my 10 day trail period was over. To my horror on August the 10th i was debited £56.58. the company had my previous debit card details but those were canceled on the 2nd of August. I trowel through the internet to found out if i could get a working telephone number or email address for this company. I finally found one on a random complaints web site. i rang the number and spoke to a customer advisor and inform him i wanted to cancel my order he sent me an email link, and i had to fill in a form and submit. I inform the person i was speaking to on the phone i wasn't happy that the company had made it so hard for my to cancel within the 10 day period by providing false information and that I would want a refund. The person on the phone didn't speak that good english and i didn't feel he dealt with my query correctly. He also informed me i would receive an email confirming my account would be canceled. After not receiving this email i rang back again. I was told this time that my account was cancel and i would receive an email within 24 hours. Again 24 hours later i had not received an email, so called back. the customer advisor inform me my account was canceled,and gave me a conformation number, but this time I mentioned my previous compliant about the company giving me false contact details so i was unable to cancel my account with this company to see what was been done with this. the advisor again didn't speak that great english but mention that she will put my compliant to the payments team. i asked the advisor why the company give out false contact details and she was unable answer the question. i don't feel this company will take my compliant serious nor will i get a refund which i feel i deserve. Also the number i found that works is 02033185241

Just for the record, over 40 smartabc franchisees have now ceased trading, some failed within the first couple of months, failed several failed within 6 months............. and another 28 are seriously struggling, that gives a failure rate of nearly 70%....remember everything we write here is the truth, (if it was lies don't you think Nick Bicknell(MD) would of got this site closed down!!) so guys if you are thinking about buying a franchise, just remember there is 70% chance that you will fail!!... they have now reduced the price of there franchises to £9975, knocked a wopping 10k off!! but in reality can you afford to lose £9975? and also remember you are still left with lease agreement of 42 monthly payments !!

Just for the record, over 40 smartabc franchisees have now ceased trading, some failed within the first couple of months, and another 28 are seriously struggling, that gives a failure rate of nearly 70%....remember everything we write here is the truth, (if it was lies don't you think Nick Bicknell(MD) would of got this site closed down!!) so guys if you are thinking about buying a franchise, just remember there is 70% chance that you will fail!!... they have now reduced the price of there franchises to £9975, knocked a wopping 10k off!! but in reality can you afford to lose £9975? and also remember you are still left with lease agreement of 42 monthly payments !!